User Guide
Table Of Contents
- Contents
- List of figures
- List of tables
- New in this release
- About this document
- Introduction
- Getting Started
- Configuring the S1000C Router
- Using the S1000C
- Troubleshooting
- Troubleshooting installation problems
- Resetting the S1000C
- LED quick reference
- Router connection problems
- Using LEDs
- FAQs
- Why does the S1000C need a GPS antenna?
- Why does the S1000C need an external GPS antenna?
- What should I do if the GPS fails to acquire a lock?
- What happens to the S1000C if there is a power outage or if you lose Internet access?
- Can you move the S1000C to another location?
- I have a DSL modem and cannot connect to the Internet
- My calls work fine outside but drop indoors
- My Internet connection is slow when my laptop is connected to the S1000C
- Getting help
- Safety information
Chapter 5 Troubleshooting
S1000C User Guide, Release 1.5 5-19
DR
AFT
8 If the problem persists, check the QoS setting in your home router. Ensure that the
S1000 has the highest priority. See the home router’s user manual for instructions.
9 If the problem persists, cont
act your Internet Service Provider.
Getting help
If you need help with your S1000C, contact Customer Care.
• Online at www
.commscope.com/support
•By Phone: Sprint Customer
Care (888-206-3585)
NOTE
Call your Internet Service Provider for Internet access troubleshooting.
e interference by one of the following measures:
• Re-orient or relocate the receiving antennas of other devices.
• Increase the separation between the S1000C and other device receivers.
• Connect the S1000C into an outlet on a circuit
different from that to which the
other device receiver is connected.