User Guide
Table Of Contents
- Contents
- List of figures
- List of tables
- New in this release
- About this document
- Introduction
- Getting Started
- Configuring the S1000C Router
- Using the S1000C
- Troubleshooting
- Troubleshooting installation problems
- Resetting the S1000C
- LED quick reference
- Router connection problems
- Using LEDs
- FAQs
- Why does the S1000C need a GPS antenna?
- Why does the S1000C need an external GPS antenna?
- What should I do if the GPS fails to acquire a lock?
- What happens to the S1000C if there is a power outage or if you lose Internet access?
- Can you move the S1000C to another location?
- I have a DSL modem and cannot connect to the Internet
- My calls work fine outside but drop indoors
- My Internet connection is slow when my laptop is connected to the S1000C
- Getting help
- Safety information
S1000C User Guide, Release 1.5 5-1
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Chapter 5
Troubleshooting
This chapter contains tips and procedures to help you troubleshoot your S1000C.
• Troubleshooting installation problems on page 5-1
• Resetting the S1000C on page 5-3
• LED quick reference on page 5-4
• Router connection problems on page 5-7
• Using LEDs on page 5-9
• Using 4G DATA LEDs to diagnose Errors and Faults on page 5-11
• FAQs on page 5-16
• Getting help on page 5-19
For complete Troubleshooting information, refer to CommScope S1000
Troubleshooting Guide (913112).
Troubleshooting installation problems
If your Broadband turns solid red after 15 minutes, reversing the order of turning on
the S1000 and your broadband connection device can often resolve this problem. To
reverse the order, follow these procedures:
1 Unplug all cables, including power cables from all devices. You can unplug
devices in any order.
2 Connect all Ethernet and GPS cables as described in Setting up your S1000C on
page 2-4.
CAUTION
Do not connect any power cables at this point in the procedure.
3 Plug the S1000C into an electrical outlet, preferably a surge protected outlet.