User Manual
Table Of Contents
- Contents
- List of figures
- List of tables
- About this document
- ipBTS system overview
- Planning
- ipBTS C30 installation
- RN commissioning
- Requirements
- CLI connection
- Establishing a console connection
- Connecting the laptop to the ipBTS C30
- Downloading and activating new software
- Verifying SNTP time
- Commissioning the ipBTS C30
- Performing Loopback tests
- The loopback test process
- Backhaul loopback testing
- Ethernet loopbacks
- Looping back Ethernet backhaul links
- Looping back at the Ethernet port
- Entering diagnostic mode and configuring test parameters
- Performing external loopback tests on backhaul links
- Troubleshooting failed backhaul links
- Removing physical loopbacks
- Configuring IP on the Ethernet port and laptop
- Establishing the CLI/SSH/Ethernet connection
- Updating node software
- RN hardware components
- RN Specifications
- Hot-swapping ipBTS hardware
- Index
Appendix B l
RMA process
Airvana ipBTS C30 Installation and Commissioning, Release 4.0 B-7
RMA process
The Return Materials Authorization (RMA) process provides the approved way to return FRU
modules that have failed or have been damaged in shipping. To return a defective or damaged
ipBTS FRU module follow these steps:
1. Contact your Airvana customer support representative to request an RMA.
2. Customer support troubleshoots the issue to determine whether it is a hardware or
software issue.
If it is a hardware issue the customer support representative processes the RMA order.
The RMA order includes:
• Customer/Operator
• Service Requisition number
• RMA order number
• Serial number of the hardware
• Return type (advanced replacement, like-for-like replacement, or same-for-same
replacement)
• Warranty information
• Root cause analysis, if available
3. Customer returns the hardware which is repaired or replaced and returned based on the
terms of their service contract.