Full Product Manual

Page 15
TROUBLESHOOTING & WARRANTY
LIMITED WARRANTY
Commercial Chef brand is used under license.
Any repair, replacement, or warranty service,
and all questions about this appliance should
be directed to BH HOME GOODS LLC at
201-210-8334 from the USA or Puerto Rico.
BH HOME GOODS LLC Co. warrants to the original
purchaser that the appliance will be free from
defects in material, parts and workmanship for the
period designated for this appliance. The warranty
commences the day the appliance is purchased and
covers up to a period of 1 year (12 months) for labor/1
year (12 months) for parts (manufacturing defects
only).
BH HOME GOODS LLC Co. agrees that it will, at its
option, replace the defective appliance with either a
new or remanufactured appliance equivalent to your
original purchase during the warranty period.
Exclusions: This warranty does not apply to the
below:
1. If the appearance or exterior of the
appliance has been damaged or
defaced, altered or modied in design or
construction.
2. If the appliance original serial number
has been altered or removed or cannot
be readily determined.
3. If there is damage due to power line
surge, user damage to the AC power
cord or connection to improper voltage
source.
4. If damage is due to general misuse,
accidents or acts of God.
5. If repair attempts are done by
unauthorized service agents, use of
parts other than genuine parts or parts
obtained from persons other than
authorized service companies.
6. On units that have been transferred
from the original owner.
7. On appliances that have been purchased
as refurbished, like new, second-hand, in
a “As-Is” or “Final Sale” terms.
8. To appliances used in a commercial or
rental setting.
9. To appliances used in settings other
than ordinary household use or used
other than in accordance with the
provided instructions.
10. To damages for service calls for
improper installations.
11. To glass parts and other accessory
items that are included with the unit.
12. Transportation and shipping costs
associated with the replacement of
the unit.
13. Food loss for loss due to appliance
failure or delay in service, repair or
replacement.
14. Service calls to instruct you how to use
your slow cooker.
15. Service calls to repair or replace the
house fuse, reset the circuit breaker or
correct the wiring in the house.
REPAIR OR REPLACEMENT AS PROVIDED UNDER
THIS WARRANTY IS THE EXCLUSIVE REMEDY
OF THE CUSTOMER; BH HOME GOODS LLC Co.
SHALL NOT BE LIABLE FOR ANY INCIDENTAL
OR CONSEQUENTIAL DAMAGES FOR BREACH
OF ANY EXPRESS OR IMPLIED WARRANTY
ON THIS Appliance, EXCEPT TO THE EXTENT
PROHIBITED BY APPLICABLE LAW. ANY IMPLIED
WARRANTY OF MERCHANTABILITY OF FITNESS
FOR A PARTICULAR PURPOSE ON THIS Appliance IS
LIMITED TO THE DURATION OF THE WARRANTY.
Some states do not allow the exclusion or limitations
of incidental or consequential damages, or limitations
on how long the warranty lasts. In these cases the
above exclusions or limitations may not apply to you.
This warranty gives you specic legal rights and you
may also have other rights which vary from state to
state.
Obtaining Service: To obtain service, appliance
literature, supplies or accessories please call
1 [phone] to create a ticket for exchange/
repair. Please make sure to provide the date of
purchase, model number and a brief description of the
problem. Our customer service representative
will contact you or send detailed return instructions.
BH HOME GOODS LLC Co. does not warrant that the appliance
will work properly in all environmental conditions, and makes no
warranty and representation, either implied or expressed, with
respect to the quality, performance, merchantability, or tness
for a particular purpose other than the purpose identied within
this user’s manual. BH HOME GOODS LLC Co. has made every
effort to ensure that this user’s manual is accurate and disclaims
liability for any inaccuracies or omissions that may have occurred.
Information in this user’s manual is subject to change without
notice and does not represent a commitment on the part of BH
HOME GOODS LLC Co.. BH HOME GOODS LLC Co. reserves the
right to make improvements to this user’s manual and/or to the
appliances described in this user’s manual at any time without
notice. If you nd information in this manual that is incorrect,
misleading, or incomplete, please contact us at 1- 201-210-8334.
BH HOME GOODS LLC
201-210-8334