Owner`s manual

Incoming Call Handling

General

Incoming Calls can be programmed to ring any number of stations. For

configuration via the web interface, see page 98.

For configuration via the keystation interface, see page 160.

When calls are received on a line all free programmed stations are rung.

If the call is not answered it is forwarded to the Answering Machine after

the forward on no answer timer expires.

Note

The divert on no answer timer is set at 18 seconds in default. This

timer can be changed. See Page 112 to change it via the

Management interface and Page 179 to change it via the

programming keystation

All Line Divert Options set for the line are acted on.

Note

Any divert set on an station are ignored for incoming calls unless

the calls are routed to the station by CND programming or a caller

has dialed through the Answering Machine or a voice mail box

Restricting Outgoing Calls

This feature lets you decide which lines each station can access for

outgoing calls. By default, all stations have access to all lines.

For configuration via the web interface, see page 116.

For configuration via the keystation interface, see page 160.

Day/Night Service

The ‘Day Service’ / ‘Night Service’ feature allows you to change the

stations which ring on incoming calls, change the Class of Service at each

station, and change the voice greeting heard by callers (if you have

voicemail installed). These changes can take place automatically, at pre-

programmed times daily, or can be invoked manually. Furthermore, the

system can be programmed to remain in ‘Night Service’ over the

weekend.

For configuration via the web interface, see page 99.

For configuration via the keystation interface, see page 161.

System Time/Date

For configuration via the web interface, see page 33.

For configuration via the keystation interface, see page 162.

Music on Hold Options

When an external call is placed on hold, you can choose between

supplying music, a tone, or silence to the caller. The music source can be:

- internal, in which case it is integrated into the system and

cannot be changed,

- external, in which case an external source must be connected

to your system through a music on hold interface

For configuration via the web interface, see page 99.

For configuration via the keystation interface, see page 163.