Owner`s manual

213
Troubleshooting the PABX
No incoming calls
Check that all phones programmed to ring are not programmed
for DND or Forward.
External calls blocked
If you cannot get outgoing access on a 2-wire telephone, move
a keystation to the station. If it shows EXTN LOCK, the station
has been locked and you will need the unlock code to unlock it.
See station lock on Page 64.
No station dial tone
Check that the station has not been disconnected through
programming. See page 103 for programming from the
management application and page 174 for programming from
the programming keystation.
Not seizing a line for outgoing calls
Check if the line is equipped in programming. See page 108 for
programming from the management application and Page 173
for programming from the programming keystation.
Check that the key is programmed for line access, see
keystation key programming on page 39.
Door station not operating
Check the programming for the door station, see Page 100 for
programming from the web management application and Page
172 for programming from the programming keystation.
Phone reset
Remember the simple phone reset code 739, which can be
dialed from any station phone.
CND Store is showing answered calls only. I want all calls
to be shown
With CND activated in both the telephone exchange and on the
Commander Pulse you can choose to have all incoming callers
telephone numbers added to a ‘CND Store' or just the
unanswered calls. These can be viewed on the Commander
Pulse keystation.
In default the system is set to only store unanswered calls.
This can be changed in System Programming see page 157.
Power Fail problems
If there is no electrical mains power connected to your
Commander Pulse and you wish to make or receive external
calls, you will need to connect a standard telephone in to the
Power Fail socket found on the back of the Commander Pulse.
There will be no internal service, no Broadband connection,
Wireless LAN access or DECT Handset service until the power
is restored.