Customer Service: 1-800-288-6794 (for U.S. and Canada) Customer Service E-mail: ccitech@commandcom.
Before you begin This guide is designed to introduce you to the various installation and operational procedures for using the ComSwitch 5500 (CS 5500). Please read through this guide and select the installation procedures appropriate for your specific application before attempting to connect or operate the CS 5500. Important Notes According to standard industry practice, surge protection is recommended for use with all electronic devices.
Security alarm and monitoring system z Flow monitoring system z Point-of-sale terminal Unpacking the CS 5500 When you open the CS 5500 box for the first time, inspect the contents. In the box you should find the items to the right. If any of these items are missing or damaged, contact the dealer where you purchased the unit, or call Customer Service at the number listed in "Two year limited warranty/Service Information.
(TAD) or integrated phone/answering machine to this port. The CS 5500 will transfer all voice calls to the TAD and PHONE ports simultaneously. Depending on the installation, a single line phone, an integrated phone/answering machine, multiple phones, or a telephone system (KSU or PBX) can be connected to this port Placing the CS 5500 The CS 5500 can be placed on either a flat surface, or mounted on a wall with the connected telephone line cords above or below the unit.
single phone line connection. While the connections to the telephone (wall) jack may be different for other types of 1. Plug one end of a telephone line cord into the LINE-IN port on the CS 5500. Plug the other end of the modular line cord into the telephone (wall) jack. 2. Plug the small end of the AC power cord provided with the CS 5500 into the power input port labeled "12 VAC" on the CS 5500. Plug the adapter into a standard AC outlet.
system typically has features like call holding, music on hold, conference calling, and intercom paging. The diagram shows telephone devices connected to the CS 5500 for a telephone system; follow the same procedures if you have a mini-telephone system in your home or small office. For the CS 5500 to operate properly, it must be "in front" of the telephone system. In other words, it must connect directly to the incoming telephone line. Connect the other equipment as previously shown.
Automatic mode operation When a call comes in, the CS 5500 answers the call on the first ring (second ring if Caller ID is turned ON). During the next four seconds the CS 5500 listens for the following signals: a CNG tone (Beep) Semi-Automatic mode operation When a call comes in, all the phones begin to ring (including extension phones, and phones connected to the PHONE and TAD ports). The CS 5500 allows 6 rings to the telephones before it automatically transfers the call to the FAX/MODEM port.
5 CS 5500 Operator’s Guide Answering incoming calls You can answer incoming calls from an extension phone or from a phone device connected to the TAD or PHONE port. You can then conduct the call normally, for as long as you like. 1. If, after answering a call, you hear silence on the line, the call is likely coming from a fax that does not produce a CNG tone. Simply transfer the call to the FAX/MODEM port by entering #11 from a tone phone or 3 from a rotary/pulse dialing phone. 3.
CS 5500 Operator’s Guide 6 Retrieving answering machine messages from a remote location To disable the CS 5500 and retrieve your answering machine messages, follow these steps: 3. Follow the remote retrieval procedures for your answering machine. 1. Dial your phone number and wait for the answering machine to answer the call. 4. After retrieving your messages, hang up. The CS 5500 resets for the next call. 2. After your answering machine answers the call, press 5 on your tone phone.
the CS 5500, instruct the caller to use the following dialing string in the modem's software: 1 + phone number,,,# 11,# 11,# 11,# 11(for Automatic mode) 1 + phone number,,,,,# 11,# 11,# 11,# 11 (for SemiAutomatic) 7 adjust the number of commas you use accordingly. NOTE: In the Semi-Automatic mode, the commas entered before the #11 are set to your answering machine's 2 ring answer. Use 3 additional commas for each ring that your answering machine is set to answer above 2 rings.
CS 5500 Operator’s Guide 8 Troubleshooting Why are fax calls being transferred to my telephone and/or answering machine? If the CS 5500 is in the Semi-Automatic mode, it will wait for you or your answering machine to answer a call before it transfers calls to the FAX/MODEM port. If the CS 5500 is in the Automatic mode, these are calls that did not produce transfer tones. See "Answering incoming calls" for transferring instructions.
9 CS 5500 Operator’s Guide www.commandcommunications.net 7025 South Fulton Street, #120 Englewood, CO 80112 (303) 792-0890 Fax (303) 792-0855 email: ccitech@commandcom.net Customer Service 800-288-6794 (for U.S. and Canada) Monday through Friday 8:00am – 5:00pm Mountain Time. COMMAND COMMUNICATIONS, the Arrow logo, and ComSwitch are registered trademarks of Command Communications, Inc., Englewood, CO 80112 © 2001 Command Communications, Inc. All rights reserved. Printed in U.S.A.
Command Communications, Inc. does not guarantee that this product will be compatible with the telecommunications systems of all countries. Modifications may have been made to products in order to function in certain locations. Therefore, it is best to purchase our products in the country in which it will be used. If this product is purchased outside the U.S.
Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate." "Notice: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface.
