System information

17-Nov-2014 G2T Programmers Guide Rev-A
103
10.4. Technical Support
If you have any questions, contact Technical Support for
assistance. A dedicated technician is available for immediate
consultation. Every effort shall be made to provide customer
support.
If any portion of the unit is required to be shipped back to the
factory for service, contact the factory for an RMA number.
 NOTE: Most problems may be solved in the field. Contact
Technical Support. A technician is available for immediate
consultation. If return of a module or system is required, an
RMA number shall be assigned.
Attach a tag to the system identifying the current owner (including
address and phone number) model and serial number of the
equipment, as well as a brief description or the required service or
suspected problem. Print the RMA number on the exterior of the
packaging.
Use the original custom commercial packaging for shipping and
mark the packaging FRAGILE to help insure safe handling by the
carrier. In correspondence, refer to the return item by the model
number and serial number.
When returning a module or system, use the following address:
Universal Switching Corporation
7671 North San Fernando Road
Burbank, CA 91505-1073 USA
Technical Support [phone]
[e-mail]
 NOTE: Additional information is available at www.uswi.com