User guide

16
Multiple Lines
Your SoundPoint
®
IP 500/501 SIP can support
up to three lines, each associated with its own
line key. Lines can be configured for private
or shared lines.
Typically, the top-most line key is reserved
for the principal Directory Number (DN) of
the phone. Depending on how your phone is
configured, the display could resemble one of
the screens shown:
Multiple Call Appearances
Each line on the phone can be configured
to have one or more call appearances. This
is useful if there is an active call and an
incoming call arrives on the same line. In
the example shown, extension 9301 is in an
outbound call with 9304. The second figure
shows an incoming call from extension
9305. To answer this incoming call, put the
original call on Hold or press the
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Conference
Transfer
Redial
key.
Soft key labels are updated on the display to
enable the user to:
1. Answer the incoming call.
2. Reject the incoming call.
3. Forward the incoming call to another
extension.
Answering the incoming call places the
original on Hold and refreshes the soft key
labels as indicated (last figure).
A user can also place another outbound call
on the same first line. Press Hold during the
first call and press NewCall to obtain dial
tone for a second call.
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLG HI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLG HI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLG HI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Multiple Keys Per Line
Each line on the phone can be configured to
have more than one line key associated with
it. If this is the case, the display could look
something like this:
Incoming calls to this line will be distributed
evenly among the available keys. Similarly,
outgoing calls will be distributed.
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial