User Guide for the Polycom® SoundPoint IP® 450 Phone SIP 3.2 | July 2009 | 1725-12495-001 Rev.
Trademark Information POLYCOM®, the Polycom “Triangles” logo and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners.
About This Guide Thank you for choosing the SoundPoint IP 450 , a full-duplex, hands-free SIP desktop phone. This unit provides business telephony features and functions such as multiple call appearances, call hold, transfer, and conference over an IP network. This guide provides everything you need to quickly use your new phone. Be sure to verify with your system administrator that your network is prepared for configuring your SoundPoint IP 450 phone.
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Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Changes to This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . –iii 1 Getting Started with Your Phone . . . . . . . . . . . . . . . . . . . . 1–1 Registering Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 Features of Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
User Guide for the SoundPoint IP 450 Desktop Phone Distinguishing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–20 Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–21 Diverting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–21 System Customizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Access to Screens and Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4 Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5 Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8 Productivity Suite . . . .
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1 Getting Started with Your Phone This chapter provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP 450 desktop phone. The SoundPoint IP 450 provides a powerful, yet flexible IP communications solution, delivering excellent voice quality. The high-resolution graphic display supplies content for call information, multiple languages, directory access, and system status.
User Guide for the SoundPoint IP 450 Desktop Phone Registering Your Phone Generally, your phone will be deployed with multiple other phones. In this case, your system administrator will configure the phone parameters beforehand, so that after you set up your phone, the phone will be registered and ready to use. If your phone is not part of a large phone deployment, your phone may not be registered after you set it up. Before you use your phone, you or your system administrator will have to register it.
Getting Started with Your Phone The features of your SoundPoint IP 450 phone are: Item Description 1 Message Waiting Indicator Alert for voice and text (instant) messages. 2 Line Indicators Individual multi-color LEDs display the dynamic call state and remote user status (busy lamp field (BLF) and presence). The mapping is: • Solid green—An active call is in progress. • Fast flashing green—There is an incoming (ringing) call. • Flashing green—The call is held by the other party.
User Guide for the SoundPoint IP 450 Desktop Phone Item Description 8 Hands-free Microphone Picks up audio during hands-free calls. Place your phone on a hard, flat surface for best results. 9 Volume Keys Adjusts the volume of the handset, headset, speaker, and ringer. 10 Dial Pad Provides the 10 digits, the alphabetic characters, and special characters available in context-sensitive applications. 11 Headset Allows you to place and receive calls through an optionally connected headset.
Getting Started with Your Phone Icons associated with the line keys appear on the screen and represent: Icon Description Registered line (solid) Registered shared line Unregistered line (outline) Voice mail/Text messages Speed dial Ringing Call in progress with HD Voice Call in progress Call Forward Do Not Disturb Conference Presence/Busy Lamp Field (BLF) 1-5
User Guide for the SoundPoint IP 450 Desktop Phone Before You Use Your Phone Note The background and key colors that appear on your SoundPoint IP 450 phone may differ from what appears in this user guide. Navigating Menus and Entering Data To help you navigate menus and enter data, use these tips: Note After 20 seconds of inactivity, the menu system automatically exits to the idle screen unless an edit session is in progress. • To scroll through lists, use • Press the * key to page up.
Getting Started with Your Phone • To enter text using the dial pad, press the number keys one or more times. For example, for ‘A’ press 2 and for ‘C’ press 222. When in text entry mode, the title will show whether keys will generate digits (1), upper-case (A), or lower-case (a) characters— use the 1/A/a soft key to change—and whether keys will generate ASCII, Latin, Cyrillic, Katakana, or Unicode characters—use the Encoding soft key to change.
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2 Customizing Your Phone You can customize your SoundPoint IP 450 desktop phone by adjusting the setting for time and date, display contrast, and ring type, for example. You can add contacts to the phone’s directory manually or from call lists. You can handle incoming calls from different contacts in different ways. This chapter provides basic operating instructions for customizing your SoundPoint IP 450 phone.
User Guide for the SoundPoint IP 450 Desktop Phone • Backlight intensity • Headset Memory Mode • Headset hookswitch selection • Ring type • Language support (localization) • Background pattern • Soft key label color You can mute the microphone and adjust the volume using separate keys. Changing the Appearance of Time and Date The time and date appears on the screen of the SoundPoint IP 450 phone. If the phone cannot obtain a time and date from the call server, the display will flash.
Customizing Your Phone 5. Press the Select soft key to confirm your choice. The following figure shows the Clock Time menu. 6. Press to return to the idle screen. Changing the Display Contrast To adjust the contrast on the screen to a comfortable level: 1. Press . 2. Select Settings > Basic > Contrast. 3. Press the Up or Down soft keys to increase or decrease the display contrast. Note You can also use the volume keys to increase or decrease the diplay contrast. 4. Press the Ok soft key. 5.
User Guide for the SoundPoint IP 450 Desktop Phone Changing the Backlight Intensity Backlight intensity on the SoundPoint IP 450 phone has three components: • Backlight On • Backlight Idle • Maximum Intensity You can modify the Backlight On intensity and the Backlight Idle intensity separately. You can select high, medium, low, and off levels for both. When you modify the Maximum Intensity, you are modifying the entire backlight intensity scale.
Customizing Your Phone 2. Select Settings > Basic > Backlight Intensity. 3. Select Backlight On Intensity. 4. Scroll to select high, medium, low, or off, and then press the Select soft key. The default level is medium. 5. Select Backlight Idle Intensity. 6. Scroll to select high, medium, low, or off, and then press the Select soft key. The default level is low. 7. Select Maximum Intensity. 8. Press the Up or Down soft keys to increase or decrease the backlight intensity. 9. Press the Ok soft key.
User Guide for the SoundPoint IP 450 Desktop Phone 10. Press to return to the idle screen. Enabling the Headset Memory Mode This feature is especially useful for permanent or full-time headset users. To permanently enable the Headset Memory Mode: 1. Press . 2. Select Settings > Basic > Preferences > Headset... > Headset Memory... 3. Scroll to select Enabled, and then press the Select soft key. 4. Press to return to the idle screen.
Customizing Your Phone To select a headset that supports electronic hookswitch: 1. Press . 2. Select Settings > Basic > Preferences > Headset > Analog Headset Mode. 3. Scroll to select your headset, and then press the Select soft key. 4. Press to return to the idle screen. Selecting the Ring Type You can select different ring types to distinguish lines or to distinguish your phone from your neighbor’s phone. To change the incoming ring type: 1. Press . 2. Select Settings > Basic > Ring Type. 3.
User Guide for the SoundPoint IP 450 Desktop Phone Note If you configure your SoundPoint IP 450 phone with a silent ring, press the flashing Line key or the Answer soft key to answer the call. If your handset is off hook, the call is routed to the handset. If your handset is on hook, the call is routed to the speaker. Changing the Language Many languages are supported by the SoundPoint IP 450 phone. To change the language: 1. Press . 2. Select Settings > Basic > Preferences > Language. 3.
Customizing Your Phone Changing the Background You can change the picture or design that appears on the screen. A default background displays when the phone starts up (shown below). For more information on selections, contact your system administrator. To change the graphic background: 1. Press . 2. Select Settings > Basic > Preferences > Backgrounds. Note Under certain circumstances, you may need make an additional menu selection, Select Background, to actually select the background.
User Guide for the SoundPoint IP 450 Desktop Phone One of the background selections is shown below. Changing the Soft Key Label Color You can change the soft key label color that appears on the graphic display. A default soft key label color displays when the phone starts up (shown below). For more information on selections, contact your system administrator. To change the soft key label color: 1. Press . 2. Select Settings > Basic > Preferences > Label Color.
Customizing Your Phone 3. Press the Save soft key. Press the Reset soft key to reset the color to the default color. Press the Undo soft key to undo your last change. 4. Press to return to the idle display. Muting the Microphone During a call, press . The Message Waiting Indicator turns red and a microphone on the screen indicates that the other party (or parties) cannot hear you. Microphone Mute applies to all modes: Handset, Headset, and Hands-free Speakerphone.
User Guide for the SoundPoint IP 450 Desktop Phone Manage the call list by doing the following: • To edit the phone number, press the Edit soft key. • To return the call, press the Dial soft key. • To view information about the call, press press the More soft key followed by the Info soft key. • To store the contact in the Contact Directory, press the More soft key followed by the Save soft key. • To delete the call from list, press the More soft key followed by the Clear soft key.
Customizing Your Phone Adding Contacts You can add contacts to your contact directory: • Manually • From a call list • From your corporate directory Adding Contacts Manually To add a contact to the local contact directory manually: 1. Press . 2. Select Features > Contact Directory. 3. Press the More soft key. 4. Press the Add soft key. 5. Enter first and/or last name of the contact from the keypad. Use the 1/A/a soft key to select between numeric and upper/lower case alphanumeric modes.
User Guide for the SoundPoint IP 450 Desktop Phone 7. (Optional.) Change the Speed Dial Index. It is automatically assigned to the next available index value. Valid speed dial index values are from 1 to 9999. If you enter a speed dial index that already, “Speed dial index already exists” appears. If you enter an invalid value, “Speed dial index invalid” appears. For more information, refer to Assigning Speed Dial Keys on page 3-19. 8. (Optional.) Change the Ring Type and Divert Contact.
Customizing Your Phone 2. Scroll to highlight the contact. You can also use the * key to Page Up and the # key to Page Down. 3. Press the More soft key, and then the Save soft key to save the contact in the phone’s directory. 4. Press Note to return to the idle screen. You may want to go to the local contact directory to check if the contact was saved correctly, and to add any missing fields.
User Guide for the SoundPoint IP 450 Desktop Phone 6. Press to return to the idle screen. Editing Contacts To edit a contact in the local contact directory: 1. Press . 2. Select Features > Contact Directory. 3. Scroll to highlight the contact. You can also use the * key to page up and the # key to page down. 4. Press the Edit soft key 5. Edit the contact information. 6. Press the Save soft key. 7. Press Note to return to the idle screen.
Customizing Your Phone 4. Press the More soft key twice, and then press the Delete soft key. The contact is deleted from the directory. 5. Press to return to the idle screen. Placing Calls to Contacts Placing Calls From the Contact Directory To place a call to a contact in the local contact directory: 1. Press . 2. Select Features > Contact Directory. 3. Scroll to highlight the contact. You can also use the * key to page up and the # key to page down. 4. Press the Dial soft key.
User Guide for the SoundPoint IP 450 Desktop Phone Searching for Contacts Searching the Contact Directory To search for a contact in the local contact directory: 1. Press . 2. Select Features > Contact Directory. 3. Press the More soft key, and then the Search soft key. 4. Using the dial pad, enter the first few characters of the contacts’s first or last name. 5. Press the Search soft key again. You can dial any successful matches from the resulting information on the screen.
Customizing Your Phone 3. Search for the contact in one of the following ways: — In the search line, enter the first few characters of the contacts’s last name using the dial pad. For example, to search for Tom Woller, enter wo in the search line. Press the Submit soft key. In this example, Tom Woller appears in the search results. If no entries in the corporate directory match the search parameters, “No entries found.” appears. — Press the AdvFind soft key, enter search values in the displayed fields.
User Guide for the SoundPoint IP 450 Desktop Phone Managing Incoming Calls You can distinguish incoming calls by setting distinctive rings for contacts in your contact directory, sending particular calls directly to your voice mail, or transferring particular calls to another party. Distinguishing Calls You can customize your phone so that you can distinguish different parties by ring type. Note This feature is local to the phone, and may be overridden by your organization’s settings.
Customizing Your Phone Rejecting Calls You can customize your phone so that incoming calls from a particular party are immediately sent to your voice mail. Note Rejecting calls is not available on shared lines. To send incoming calls from a contact directly to voice mail: 1. Press . 2. Select Features > Contact Directory. 3. Scroll to highlight the contact. You can also use the * key to page up and the # key to page down. 4. Press the Edit soft key, and then scroll down to the Auto Reject field. 5.
User Guide for the SoundPoint IP 450 Desktop Phone 4. Press the Edit soft key, and then scroll down to the Divert Contact field. 5. Enter the number of the party to whom you want to divert the call. 6. Scroll down to the Auto Divert field. 7. Scroll to select Enabled. 8. Press the Save soft key. 9. Press to return to the idle screen. System Customizations The following section details customizations of your SoundPoint IP 450 phone that are performed by your system administrator.
Customizing Your Phone • Two lines, 3165 and 3166 Supporting Multiple Line Keys Per Line Each line on the phone can be configured to have more than one Line Key associated with it. This enhances call visualization and simplifies call handling. If this is the case, the screen could resemble the following figure: Incoming calls to this line will be distributed evenly among the available Line Keys. Similarly, outgoing calls will be distributed.
User Guide for the SoundPoint IP 450 Desktop Phone If two phones share a line, an incoming call to that number will cause both phones to ring. The call can be answered on either phone but not both. Calls on shared lines can be transferred, put on hold, or added to a conference. Note Call Forwarding is not available on shared lines. Do Not Disturb (DND) on shared lines disables the ringing option only, the visual indication is still in place.
3 Using the Basic Features of Your Phone Your SoundPoint IP 450 desktop phone is designed to be used like a regular phone on a public switched telephone network (PSTN). You call place calls, transfer a call to someone else, or conduct a conference call. At any time, at most one active call may be in progress on your phone. The active call is the one that has audio associated with it.
User Guide for the SoundPoint IP 450 Desktop Phone If you require additional information or assistance with your new phone, contact your system administrator. Placing Calls You can place a call in many ways using your SoundPoint IP 450 phone: • using the handset • using the speakerphone • using the headset You can also dial the number first, and then choose the method you will use to speak to the other party.
Using the Basic Features of Your Phone Note You can also dial using the SIP URL or IP address. To obtain the IP address of your phone, press the Menu key, and then select Status > Platform > Phone. The IP address is listed together with other phone information. The maximum URL or IP address length is 32 characters. For example, 10.3.0.42, sip:jane@polycom.com . Press the URL soft key and enter the URL or IP address. Use * for “.” and # for “@”. Then press the Send soft key to complete the call.
User Guide for the SoundPoint IP 450 Desktop Phone Answering Calls When you are not in another call, you can answer a call in three ways: • Using the handset • Using the speakerphone • Using the headset The steps for answering an incoming call when you are in another call are different if your phone is configured for: • A single Line Key per line • Multiple Line Keys per line If your phone is configured with multiple call appearances, refer to Using Multiple Call Appearances on page 4-1 for instr
Using the Basic Features of Your Phone To answer a call using the handset: >> Pick up the handset. To answer a call using Hands-Free Speakerphone mode: Note If “Handsfree mode disabled” appears on the screen after you press the speakerphone key, your system administrator has disabled the speakerphone on your phone. >> Do one of the following: — Press . — With the handset on-hook, press flashing green status indicator). (next to the — Press the Answer soft key.
User Guide for the SoundPoint IP 450 Desktop Phone To answer an incoming call on a line configured for a single Line Key: >> Do one of the following: — Press or the Hold soft key to place the original call on hold. The incoming call is answered. — Scroll down to access the new call. Press the Answer soft key. The original call is placed on hold. Note You can forward incoming calls by pressing the Forward soft key. For more information, refer to Dynamic Forwarding on page 3-18.
Using the Basic Features of Your Phone Ending Calls To end a call: >> Do one of the following: — If you are using the handset, press the EndCall soft key or replace the handset. — If you are using a headset, press . — If your are using the speakerphone, press . Redialing Numbers To redial the last call placed from your phone: >> Press . A call to your last placed call is attempted. To redial a previously placed call, refer to Managing Call Lists on page 2-11.
User Guide for the SoundPoint IP 450 Desktop Phone Press again or the Resume soft key to retrieve the call. The registered line icon appears as the line indicator. Note The Hold feature typically generates music or a beeping tone. Therefore, avoid putting a conference call on hold. Multiple Calls on Hold If multiple calls are on hold on a single Line Key, use and to switch between the calls, and then press the Resume soft key to retrieve the desired call.
Using the Basic Features of Your Phone • Managing Conference Calls • Adding Parties to Conference Calls • Joining Conferences • Splitting Conference Calls • Ending Conference Calls Setting Up Conference Calls To set up a conference call: 1. Call the first party. Note You can either dial the phone number directly or search for the number in the Contact Directory or Call Lists.
User Guide for the SoundPoint IP 450 Desktop Phone Note If configured for single key-press conferences, you do not need to press the Confrnc soft key again. 5. Press Confrnc soft key to add another party to the conference. The first and second party are put on hold. Note If configured for single key-press conferences, all conference participants hear the dial tone and ringback when the conference host places a call to a new party. 6. Call the third party. 7.
Using the Basic Features of Your Phone To manage a conference call: 1. Press the Manage soft key. The Manage Conference page appears. 2. Do one of the following: — To add a new party, press the Add soft key. Call another party as you would using the Confrnc soft key (outside the conference management feature). The other parties are put on hold. After the new party answers, press the More soft key, and then the Confrnc soft key again to join all parties in the conference.
User Guide for the SoundPoint IP 450 Desktop Phone — To mute a party, select the party, then press the Far Mute soft key. The muted party can hear all parties, but no party can hear the muted party. If you press instead of the Far Mute soft key, all other parties can hear each other, but they cannot hear you. Press the UnMute soft key to un-mute the party. — To place a party on hold, select the party, and then press the Hold soft key.
Using the Basic Features of Your Phone Adding Parties to Conference Calls You are currently hosting a conference call between a number of parties. To add a party to a conference call using the Join soft key: 1. From the Manage Conference page, press or the Hold soft key. The other parties in the conference call are placed on hold. Note If configured for local conference hold, the other parties in the conference call can continue to speak with each other while you place the new call. 2.
User Guide for the SoundPoint IP 450 Desktop Phone Joining Conferences To join two conferences: Previously you set up two separate calls. Only one conference can be active at a time. >> From the either call (the one on hold or the active one), press the Join soft key. Both calls are joined into a single three-way conference. Splitting Conference Calls To split a conference call: >> From the Active Conference page, press the More soft key, and then the Split soft key to split the conference.
Using the Basic Features of Your Phone — Set up a conference call and then end your participation. For more information, refer to Hosting Conference Calls on page 3-8. Performing a Consultative Transfer To transfer a call: 1. During a call, press the Trnsfer soft key. The active call is placed on hold. 2. Do one of the following: — Enter the number to which you want to transfer the call. — Refer to Placing Calls on page 3-2. 3.
User Guide for the SoundPoint IP 450 Desktop Phone 2. Press the Blind soft key. 3. Do one of the following steps: — Enter the number to which you want to transfer the call. — Refer to Placing Calls on page 3-2. At this point, the call is connected to the number to which you are transferring them. Forwarding Calls You can configure your phone so that all incoming calls are forwarded to another party (refer to Static Forwarding).
Using the Basic Features of Your Phone 2. If multiple lines are configured on your phone, select the line to forward from the list using the arrow keys. 3. Scroll to select the forwarding type you want to change, and then press the Select soft key. The options are: — Always—To forward all incoming calls — No Answer—To forward unanswered incoming calls — Busy—To forward calls that arrive when you are already in a call 4.
User Guide for the SoundPoint IP 450 Desktop Phone A moving arrow appears on the line label to confirm call forwarding is enabled. To disable call forwarding: 1. From the idle screen, press the Forward soft key. 2. If multiple lines are configured on your phone, select the line to forward from the list using the arrow keys. 3. Scroll to select the forwarding type you want to change and then press the Select soft key. 4. Press the Disable soft key.
Using the Basic Features of Your Phone To enable Do Not Disturb: >> Press , then select Features > Do Not Disturb. A flashing icon and text on the screen indicate that Do Not Disturb is enabled. Calls received while Do Not Disturb is enabled are logged in the Missed Calls list unless configured to be forwarded to another party by your system administrator. To disable Do Not Disturb: >> Press , then select Features > Do Not Disturb.
User Guide for the SoundPoint IP 450 Desktop Phone In the figure below, the phone has one line key, and two available speed dial keys (assigned to Adam and Tom). To dial Adam or Tom, press the associated line key. Note To quickly access a list of speed dial index numbers, press the Up Arrow key from the idle screen. To speed dial a contact, press the Up Arrow key followed by the contact’s speed dial index.
Using the Basic Features of Your Phone 7. Press to return to the idle screen. To assign a new speed dial key: 1. Press and hold an unassigned . A new empty entry in the contact directory is automatically opened allowing contact information to be added. 2. Press the More soft key, and then press the Add soft key. 3. (Optional.) Enter contact information. Use the 1/A/a soft key to select between numeric and upper/lower case alphanumeric modes.
User Guide for the SoundPoint IP 450 Desktop Phone Your phone indicates the presence of new voice mail messages by a flashing Message Waiting Indicator LED on the front of the phone and a visual notification on the screen. If your phone has multiple lines, an individual line indicator icon indicates voice mail messages on that line. A stutter dial tone in place of normal dial tone indicates that one or more voice messages are waiting at the message center. To listen to voice messages: 1. Press .
4 Using the Advanced Features of Your Phone This chapter provides operating instructions for the advanced features of the SoundPoint IP 450 desktop phone. This chapter contains instructions on: • Using Multiple Call Appearances • Using Text Messaging • Using Buddy Lists • Restarting Your Phone To customize your phone, refer to Customizing Your Phone on page 2-1. To read about the phone’s basic features, refer to Using the Basic Features of Your Phone on page 3-1.
User Guide for the SoundPoint IP 450 Desktop Phone The following figure shows an incoming call from Adam Kirk on the same line. To answer an incoming call when configured for multiple call appearances: >> Do one of the following: — Press — Press or the Hold soft key to place the original call on hold. to access the new call. Answer the incoming call. This original call is placed on hold and the incoming call becomes the active call. Your phone can display two call appearances at one time.
Using the Advanced Features of Your Phone Note The text messaging feature is an optional feature and may not be supported on your particular system. If it is supported, screen options may vary with your application. Text messaging may be accessible with a single key press. For more information, contact your system administrator. To read text messages: 1. Do one of the following steps: — Press . Select Instant Messages. — Press . Select Features > Messages > Instant Messages.
User Guide for the SoundPoint IP 450 Desktop Phone 2. If multiple lines are configured on your phone, scroll to select the line to retrieve messages from. 3. Press the New soft key. 4. Enter the number. Use the 1/A/a soft key to alternate between numeric and upper/lower case alphanumeric modes. Note You can also enter the SIP URL or IP address. For more information on using a SIP URL or IP address, refer to the instructions for using the handset in Placing Calls on page 3-2. 5. Press the Ok soft key. 6.
Using the Advanced Features of Your Phone Changing Presence Settings To view and change your presence settings: 1. Do one of the following: — Press . Select Features > Presence > My Status. — Press the MyStat soft key. 2. Scroll through the list, and then press the Select soft key to select your new status. The phones watching your status will now display your new status. Presence information will also be sent to watching phones when you go off-hook or enable Do Not Disturb.
User Guide for the SoundPoint IP 450 Desktop Phone 6. Scroll to select Enabled. When Watch Buddy is enabled, the contact is added to your buddy list. When Watch Buddy is disabled, the contact is removed from your buddy list. The default for Watch Buddy is Disabled. 7. Press the Save soft key. 8. Press to return to the idle screen. To block or unblock a contact from your buddy list: 1. Press . 2. Select Features > Contact Directory. 3. Scroll to highlight the contact.
Using the Advanced Features of Your Phone To add a contact to your buddy list: 1. Press . 2. Select Features > Presence > Buddy Status. 3. Press the More soft key. 4. Press the Add soft key. 5. Enter the number of the contact. 6. Press the Submit soft key. 7. Press to return to the idle screen. To view and change your privacy list: 1. Press . 2. Select Features > Presence > Buddy Status > Privacy List. 3. Scroll through the list to find the contact. 4. Press the Edit soft key. 5.
User Guide for the SoundPoint IP 450 Desktop Phone Note Call lists are automatically cleared when you restart the phone. To restart the phone: 1. Press . 2. Select Settings > Basic > Restart Phone. “Are you sure?” appears on the screen. 3. If you still want to restart your phone, press the Yes soft key. The restart process begins. The process ends when the idle screen appears.
5 Troubleshooting Your Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use your SoundPoint IP 450 phone. The tables in this chapter list possible trouble symptoms, the likely causes of these problems, and the recommended corrective actions to take.
User Guide for the SoundPoint IP 450 Desktop Phone Power and Startup Symptom Problem Corrective Action There are power issues. The SoundPoint IP 450 phone has no power. Do one of the following: 5-2 • Verify that no lights appear on the phone when it is powered up. • Check if the phone is properly plugged into a functional AC outlet. • Make sure that the phone isn't plugged into a plug controlled by a light switch that is off.
Troubleshooting Your Phone Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the SoundPoint IP 450 phone does not respond. Do one of the following: • Check for a response from other feature keys or from the dial pad. • Place a call to the phone from a known working telephone. Check for display updates. • Check if the LAN port is active or inactive. Press the Menu key, and then select Status > Network > Ethernet.
User Guide for the SoundPoint IP 450 Desktop Phone Access to Screens and Systems Symptom Problem Corrective Action There is no response when you press a feature key. The SoundPoint IP 450 phone is not in an active state. Do one of the following: The screen shows “Network Link is Down”. 5-4 The LAN cable is not properly connected. • Press the keys more slowly. • Check with your system administrator to see if the key has been mapped to a different function or is disabled.
Troubleshooting Your Phone Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to the SoundPoint IP 450 phone. Do one of the following: Dial tone is not present on one of the audio modes. The phone is not registered. The phone does not ring. Ring setting or volume is low. Outbound or inbound calling is unsuccessful. • Check that the screen is illuminated.
User Guide for the SoundPoint IP 450 Desktop Phone Symptom Problem Corrective Action You turned off the ringer. Do one of the following: • During an incoming call, lift the handset, press the Speakerphone key, or press the Headset key to obtain a dial tone. • Press the ringing Line Key or the Answer soft key to answer the call. “Service Unavailable” appears on the screen.
Troubleshooting Your Phone Displays Symptom Problem Corrective Action There is no display. Power is not correctly applied to the SoundPoint IP 450 phone. Do one of the following: The display is incorrect. The display has bad contrast. The contrast needs adjustment. Outbound or inbound calling is unsuccessful. The display flickers. A certain type of older fluorescent lighting causes the display to appear to flicker. • Check that the screen is illuminated.
User Guide for the SoundPoint IP 450 Desktop Phone Audio Symptom Problem Corrective Action There is no audio on the headset. The connections are not correct. Do one of the following: You are using a headset and the people you call hear echo. There may be an issue with the echo cancellation feature of your headset. • Ensure the headset is plugged into the jack marked Headset at the rear of the phone. • Ensure the headset amplifier (if present) is turned on and/or the volume is correctly adjusted.
Troubleshooting Your Phone Testing Phone Hardware Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware. From the diagnostics menu, you can test your phone’s microphones, speaker, handset, third-party headset (if present), keypad mappings, and LCD display. See your system administrator for instructions on how to perform these tests.
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Regulatory Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles.
User Guide for the SoundPoint IP 450 Desktop Phone Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller.
Regulatory Notices Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interferences received, including interference that may cause undesired operation. Class B Digital Device or Peripheral Note: This equipment is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
User Guide for the SoundPoint IP 450 Desktop Phone Safety and Compliance (continued) CE and VCCI Mark This SoundPoint IP 450 SIP is marked with the CE mark. This mark indicates compliance with EC Directives 2006/95/EC and 2004/108/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK. WARNING Electrical Safety This product is rated 24Vdc, 0.5A.
Regulatory Notices Safety and Compliance (continued) Polycom SoundPoint IP450 VoIP Telephone PTC 220/08/077 Special Conditions for the User Manual PTC General Warning 1. The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.
User Guide for the SoundPoint IP 450 Desktop Phone Regulatory Notices - 6
Index Symbols # key, page down shortcut 1–6 * key, page up shortcut 1–6 A advanced features 4–1 answering calls 3–4 assigning speed dial keys 3–19 B backlight intensity, adjusting 2–4 basic features 3–1 block buddies 4–6 buddy lists 4–4 buddy status 4–7 C call lists missed calls 2–11 placed calls 2–11 received calls 2–11 types of 2–11 calls answering 3–4 Do Not Disturb 3–18 ending 3–7 forwarding 3–16 on hold 3–7 placing 3–2 transferring 3–14 URL dialing 3–3 using a handset 3–2 using a headset 3–3 changing t
User Guide for the SoundPoint IP 450 Desktop Phone H handset answering a call 3–5 placing a call 3–2 hands-free mode answering a call 3–5 disabling 3–3 placing a call 3–3 headset answering a call 3–5 electronic hookswitch 2–6 memory mode 2–6 placing a call 3–3 headset memory mode 2–6 holding calls 3–7 I instant messaging 4–2 L language, changing 2–8 languages supported 2–8 left arrow key, Received Calls shortcut 2–12 M managing buddies 4–5 microphone mute 2–11 Microsoft Office Live Communications Server 20
End-User License Agreement for Polycom® Software This End-User License Agreement (“Agreement”) is a legal agreement between you (either an individual or a single entity) and Polycom, B.V for the Polycom Software Product licensed by Polycom B.V in Europe, the Middle East, Africa, and Asia Pacific or Polycom, Inc., for the Polycom Software Product licensed by Polycom, Inc. in the rest of the world (collectively, “Polycom”).
2.6 Copyright. All title and copyrights in and to the Software Product (including, but not limited to, any images, photographs, animations, video, audio, music, text, and “applets” incorporated into the Software Product), the accompanying printed materials, and any copies of the Software Product are owned by Polycom or its suppliers. The Software Product is protected by copyright laws and international treaty provisions.
refund the purchase price paid by you for any defective software product which is returned to Polycom with a copy of your receipt, or to replace any defective media with software which substantially conforms to applicable Polycom published specifications. Any replacement Software Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer. 6.2 Warranties Exclusive.
not located in, under the control of, or a national or resident of any such country or on any such list. If you obtained this Software Product outside of the United States, you are also agreeing that you will not export or re-export it in violation of the laws of the country in which it was obtained. 10. MISCELLANEOUS. 10.1 Governing Law.
