User`s guide

Contents
1 Introducing Impact Call ..........................................1–1
1.1 Using This Guide........................................................1–1
1.2 Describing Impact Call ...................................................1–1
1.3 Starting The Program.....................................................1–2
1.4 Understanding Some Special Terms .........................................1–3
1.5 Detailing The Impact Call View ............................................1–4
1.5.1 Using The Drop-Down Menus..............................................1–4
1.5.2 Using The Tool Bar ......................................................1–4
1.5.3 Describing The Station Status Icons .........................................1–5
1.5.4 Detailing the Call Display Windows .........................................1–6
1.6 Setting The System Configurations ..........................................1–7
1.7 Using The Keyboard .....................................................1–9
1.8 Using The Mouse........................................................1–9
2 Using Impact Call................................................2–1
2.1 Answering Calls.........................................................2–1
2.2 Holding Calls ...........................................................2–2
2.2.1 Retrieving Held Calls.....................................................2–2
2.2.2 Using The Split Feature ...................................................2–2
2.3 Parking and Retrieving Parked Calls.........................................2–2
2.4 Transferring Calls .......................................................2–3
2.4.1 Making Voice Mail Transfers ..............................................2–3
2.5 Conferencing Calls.......................................................2–3
2.6 Dialing Calls ...........................................................2–4
2.6.1 Hanging Up Calls........................................................2–4
2.6.2 Forwarding Calls ........................................................2–5
2.7 Tagging Calls...........................................................2–6
Contents – 1
Impact Call User’s Guide GCA70–360