Specifications

Working with a Key Voice System
Printed in the USA Page 23 GCA39-826 Rev 1, Issue 9/01
5. During and after the greeting plays, the Routing box listens for any key presses the caller
makes. The system executes those key presses to send the call on to another box on the
system. If a caller dials
3-5-7, for example, the Routing box sends the call to box 357. Box 357 can be a Mailbox,
another Routing box, or any other type of box offered by the Key Voice system. When the
call goes on to box 357, the greeting in box 357 plays to the caller to provide the caller the
next set of instructions. By stringing together different boxes and prompting the caller for
entries, you can process calls an infinite number of ways with the Key Voice system.
(Be advised, the technique described in step 5 is only one technique for routing calls—routing based
on digits dialed. Calls can be routed several other ways calls.)
Understanding How the Key Voice System Routes Calls to Extensions
and Collects Voice Mail Messages
To set up the Key Voice system so callers can dial employee extensions, a technician must first
set up a series of Mailboxes. Only a Mailbox can route a call to an extension. Each Mailbox can
route calls to 1 associated extension. In nearly all cases, technicians set up Mailboxes so their
numbers match those of their associated telephone extension (Mailbox 357 is set up to transfer
calls to extension 357, for example).
To allow callers to transfer to Mailboxes (and hence to employee extensions) a technician sets up
a Routing box that answers incoming calls and prompts the callers to enter the number of the
person they want to speak with. When the caller dials 3-5-7 (to go to extension 357), the Routing
box actually transfers the call to Mailbox 357. A technician must set up Mailbox 357 to
complete the transfer to extension 357.
These fields
allow the
technician to
set up single-
digit dialing
options such
as , "Press 1
for sales,
p
ress 2 for
support..."