Specifications

Working with a Key Voice System
Printed in the USA Page 21 GCA39-826 Rev 1, Issue 9/01
Understanding How the Key Voice System Routes Calls It Receives
from the Phone System
A Key Voice system is attached to a phone system in the same manner as other telephone
extensions are connected to the phone system. The ports running between the phone system and
the Key Voice system each have unique extension numbers.
For the Key Voice system to answer calls, a technician must program the phone system to pass
each call to the Key Voice system over one of the ports connecting the two systems. In many
instances, a technician will put all the extensions of the ports connecting the Key Voice system
and the phone system into a hunt group. The technician will then program the phone system to
pass calls to the hunt group, which transfers each call to the Key Voice system over a non-busy
port.
When the phone system passes an incoming call to the Key Voice system, the call is processed
according to the following general procedure:
1. The Key Voice system goes off-hook and listens for integration digits sent by the phone
system with the call. Whether and what type of integration digits a phone system passes to
the Key Voice system depends on the phone system. Integration digits include information
about the call. For example, if the call is a new call coming in from an outside line, the
integration digits passed to the Key Voice system with the call may identify the line on which
the call came in. If the call was to an extension on the phone system that rang and was not
answered, the extension may forward the call back to the Key Voice system (so the caller will
be prompted to leave a voice mail message) along with integration digits that identify the
number of the extension the caller was attempting to reach.
Holiday dates
are defined on
this screen.