Specifications

Working with a Key Voice System
GCA39-826 Rev 1, Issue 9/01 Page 20 Printed in the USA
Understanding the General Steps to Routing Calls and Taking
Messages
Understanding Business Hours and System Modes
During most days, at any given time, the Key Voice system is operating in 1 of 3 modes: Day Service
mode, Lunch Service mode, or Night Service mode. The current system mode is dictated by the system
time of day and how the technician classified that time of day on the Business Hours setup screen.
A technician can designate certain dates as holidays by indicating those dates on the Holidays screen. On
any date that is a designated holiday, the Key Voice system operates in a fourth mode—Holiday mode.
On any date that the Key Voice system is in Holiday mode, it is in that mode for 24 hours (from 12 AM
to 11:59 PM). Therefore, on designated holidays, the Key Voice system does not cycle through
designated Day Service, Lunch Service, or Night Service modes, as it does on non-holiday dates.
Day and Lunch
Service modes
are defined by
hours indicated
on this screen.
Night Service
includes all non-
defined hours.