Specifications

Working with a Key Voice System
Printed in the USA Page 17 GCA39-826 Rev 1, Issue 9/01
Talking Classifieds Service
Talking Classifieds automates the way callers obtain product and/or service information. Callers
are asked to answer up to 4 questions by using their touch-tone phone pad. The system translates
the responses into an “information request profile,” then searches an information database
specifically designed for this application. For example, an information-intensive business such as
a real estate group can create menus that let callers zero in on particular properties, by phone and
at their leisure. Buyers specify a set of criteria (4 bedrooms, 2-car garage, north side of town, on a
1-acre lot). Talking Classifieds then searches the database and returns to the caller with
information on listings that fulfill their criteria. The caller may then select a listing and leave a
message for the appropriate agent, or even request a fax on the listing.
Mailbox Administration and Call Control (MA/CC) Features with Small and Corporate
Office NT/2000 and Interchange
Mailbox Administration and Call Control (MA/CC) features bring computer-telephone
integration to the desktop. Through easy-to-use screens in Microsoft Windows 95/98/NT/2000
®
,
subscribers can "point and click" to control all mailbox functions and call handling features --
including redirecting, screening, queuing, and/or recording incoming calls; and creating and
activating greetings and message delivery setups.
Visual Call Management
®
(VCM) with Small and Corporate Office NT/2000 and
Interchange
VCM empowers subscribers by bringing complete computer-telephone integration to the
desktop. Through VCM's easy-to-use screens in Microsoft Windows 95/98/NT/2000
®
,
subscribers can "point and click" to control all mailbox functions and call handling features --
including redirecting, screening, queuing, and/or recording incoming calls; creating and
activating greetings; creating and activating greetings and message delivery setups, and managing
all mailbox messages. VCM subscribers can even view their fax messages on their PC desktops
as well as transmit faxes of documents created in any Windows application directly from their
desktops -- no modem or phone line required (see Fax from the Desktop, below).
Unified Messaging with Interchange
Key Voice’s Interchange product offers state-of-the-art, fully synchronized unified messaging
capabilities that allow subscribers to manage their voice mail and fax mail messages alongside
their e-mail messages from a single desktop Inbox. Two general setup configurations are
available, depending on the needs of individual users:
• Integrated Synchronized Unified Messaging (see details below)
• Single-Message Store IMAP4 Unified Messaging (see details below)
Unified messaging is sold on a per-seat license. 5 free seats are currently provided with each
iNTerchange system purchase.