Specifications

Working with a Key Voice System
GCA39-826 Rev 1, Issue 9/01 Page 16 Printed in the USA
has the ability to capture callers’ DTMF input and process the digits in ASCII format. This
provides an excellent way of taking orders and printing data in a desired output, or even saving
data to a file to be processed in a batch mode.
TDD Compatibility
Key Voice systems are capable of processing calls made with Telecommunication Devices for
the Deaf (TDDs). The system simply treats tones generated by TDDs as a second language. To
set up the system for TDD support, you simply enter TDD system prompts using a TDD.
Optional Features
FaxMail Features
FaxMail is an integrated module that permits mailbox owners to receive, store, and manage faxes
with all of the options available for voice messaging. This allows users to decide when and where
they want to view and print fax documents, maintaining the same level of privacy and security
that protects voice messages.
Fax Distribution
The Fax Distribution module makes it possible for callers to have information faxed directly to
them 24 hours a day. By simply following voice prompts, callers can receive faxes for any
number of documents you store on the system. This saves your employees time and makes your
company’s information—from price lists to technical data—more accessible than ever before.
Interactive Voice Response (IVR)
Key Voice IVR links the phone system to a database to provide callers with 24-hour, immediate
access to information specific to them. This polished IVR program is easy to set up. No
knowledge of computer programming and minimal database knowledge is needed. The system
reads specific information to callers from a database file at their request. Up to 10 data fields
from the database file can be read to the caller. For example, a bank can set up an IVR
application so a caller can hear his/her specific checking account balance, date of last withdrawal,
date of last deposit, etc. To ensure security, IVR can be set up to allow callers access to data only
after they enter certain information, such as a valid account number and corresponding personal
identification number. Key Voice IVR includes text-to-speech capabilities, so text strings—in
addition to numbers—can be read from the database to the caller.
Outbound Telemarketing Module
When the need arises for a large group of individuals to be contacted with the same message,
Key Voice systems can help. Using the Outbound Telemarketing package, the system can be set
up to automatically call a list of phone numbers and deliver and retrieve information from the
called parties.