Specifications

Working with a Key Voice System
GCA39-826 Rev 1, Issue 9/01 Page 12 Printed in the USA
outcome of the call (busy, completed), and list of all system boxes involved in the call (up to 99).
The monitor feature provides specific detail on a port-by-port basis.
Class of Service Programming
The system supervisor can define up to 8 different classes of service. Each class of service
contains a list of parameters that control a specific mailbox owner’s access to system options and
special features (such as long distance out-calling and number of lines allowed to queue). You
assign one of the classes of service you set up to each mailbox you create on the system. If you
want to change a particular group of mailboxes’ access to a certain feature—for example, you
decide to permit call queuing for all mailboxes assigned class of service 3—you modify only the
class of service screen, and all mailboxes assigned that class of service number are automatically
updated.
Comprehensive System Documentation
Available with all Key Voice systems is complete system documentation. The complete
documentation set includes an Installation and Maintenance manual, designed for the installing
technician; a Supervisor and User Guide, designed for the on-site system administrator; and tri-
fold user reference cards and a mini-user guide, designed for system subscribers.
Context-Sensitive Help Screens
Clear, concise help screens are provided during system set-up and from all system screens.
Complete system documentation for all Key Voice products is also available in an independently
operating online help file, which can be installed on any PC running Windows 95/98 or Windows
NT/2000 (regardless of whether the Key Voice system is installed on the PC).
Database Lookup Routing
The system can match caller dialed digits to a DOS text (ASCII) file. The contents of the text file
then tell the system how to route the call. For example, you can use the database lookup feature
to prompt callers to enter their Zip Codes, then route the call to a regional sales person, based on
the Zip Code entered.
Database Look up Macro Programming
One of Key Voice’s most unique features is its ability to capture a sequence of touch-tone or key
stroke inputs in a simple ASCII text file, which can be invoked as a macro to quickly make
system changes at any time. Key Voice’s macro programmability is a prime example of the
system’s ability to be customized to meet your specific needs and applications.
Day/Lunch/Night/Holiday Service modes
Flexible call routing features allow the system to address all incoming calls using a specific
routing structure based on when the call is received. Time of day routing is completely
programmable during setup, and up to 20 holidays can be specified.