Introducing the FX II Introducing the FX II FX II Digital Communication System • In general, the FX II offers technicians and businesses many benefits that are based on the systems’ inherent design. There are two configuration options for the FX II. You can provide a single cabinet system, or an expandable system that will grow to five cabinets. It has a 96 port system capacity (6 universal slots) per cabinet. It is expanded to support over 500 line and station ports with a 5 cabinet expansion option.
Introducing the FX II FX II System Specifications • Below is a list of the system specifications for the FX II.
Introducing the FX II Capacities (System Maximums) Paging External Paging Ports 1 plus 4 dry-contact relays Paging Zones 8 Park Orbits: 90 (with software revision 13A on later) Power Fail Circuits: One per loop start line board, ground start board, and loop start Centrex Message Waiting Board Ringing Capacities (Simultaneous) Proprietary Telephones 480 Single-line IST 32 per ring phase, max.
Introducing the FX II Capacities (System Maximums) Operating Environment Temperature Humidity Heat Dissipation (Fully loaded cabinet) (0-40 degrees C) “PC-Dependant”, if CTI or Voice processing applications are being used 90 percent relative, non-condensing 1474 BTUs per hour PA Port Output Level 400 Millivolts peak-to-peak (typical speech) Output Impedance Approximately 500 Ohms Serial Data Ports CPU Board 2 at maximum of 19,200 BPS, non-dedicated Com ports on Auxiliary Board 4 at maximum of 19,2
Introducing the FX II Capacities (System Maximums) Telephone interface connection For information regarding REN, FIC, USOC, and connector types for interface to the telephone company, see section of manual titled, Federal Communications Commission (FCC) and Industry Canada (IC) Rules and Regulations. Ringer Equivalence Number 0.4B Ringing Cadences Digital Intercom Ring: 150 msec. on, 75 msec. off, 4 sec. between rings Digital Trunk Ring: 450 msec. on, 75 msec. off, 4 sec.
Introducing the FX II GCA39-822 Rev 1, Issue 9/01 Page 6 Printed in the USA
FX II System Installation and Maintenance FX II System Installation and Maintenance Overview • The FX II system, although easy to program, must be physically set up correctly to ensure their proper operation. Mounting concerns and accessibility, environmental conditions, and other parameters are important to the initial and continued operation of the systems.
FX II System Installation and Maintenance Preparing for Installation Hardware Tools Recommended for System Installation • All of the tools below are recommended during a FX II installation. • It is always a good idea to install, initialize, and test the FX II system before transporting it to the installation site. • Comdial includes all the necessary screws for system and board installation for the FX II.
FX II System Installation and Maintenance * The common equipment cabinet requires a dedicated 115VAC 15 AMP circuit, with a third-wire ground, supplied to standard NEMA 5-15R electrical outlet. NOTE: A dedicated outlet is an outlet that is used only for telephony supported products or devices. The power connection is not meant for normal use by employees (e.g., a connection for a vacuum cleaner).
FX II System Installation and Maintenance Mounting the FX II Common Equipment Cabinets • Universal mounting brackets come installed on the FX II communication system. • Unlike the FXT and FXS, the universal mounting brackets allow the FXII to be rack mounted or wall mounted without a shelf. • The FX II cannot be mounted on caster wheels like the FXT and FXS. Mounting the Cabinet Using the Universal Brackets • The horizontal center-to-center hole spacing of the mounting brackets is 18.312 inches.
FX II System Installation and Maintenance Rack Mounting Option Bracket Placement Wall mounting Option Placement Printed in the USA Page 5 GCA39-823 Rev 1, Issue 9/01
FX II System Installation and Maintenance Power Requirements for the FX II Systems • The FX II common equipment cabinets require a dedicated 115VAC 15 AMP circuit, with a third-wire ground, supplied to standard NEMA 5-15R electrical outlet. • To provide protection against surges and spikes that may appear on the AC line, install a plug-in power line surge protector between the AC power cord of the installed equipment and the AC outlet.
FX II System Installation and Maintenance • Make the ground connection with #6 or larger insulated, solid copper grounding wire. Keep the ground wire separate from the three-wire AC line cord, do not splice it, and keep it as short as possible. • Be sure that all of the ground connections are visible for inspection and maintenance. Tag all of the ground connections with a sign that reads: Do Not Remove or Disconnect. • The picture below shows the location of the frame ground on the FX II system.
FX II System Installation and Maintenance GCA39-823 Rev 1, Issue 9/01 Page 8 Printed in the USA
FX II Hardware Introduction FX II Hardware Introduction Overview • The FX II platform opens the door for small or branch office customers to have access to digital trunking and networking products, as well as Comdial CCB telephony features that are normally only available in much larger systems. This system was introduced at Release 175, Feature Set 15C, and featured a 1 cabinet configuration.
FX II Hardware Introduction FX II Cabinets FXCBM-EX Cabinet Description • The FX II main cabinet consists of a circuit-board cage, a power supply, and a backplane. This is the first generation FX II cabinet, and is equipped for a single cabinet configuration. It may be used as a main cabinet only.
FX II Hardware Introduction FX II Common Control Boards FXCPU-EX Processor Board Description • The FXCPU-EX board is a daughter board that mounts to the FXSRV-EX Services board. It is designed to support a single cabinet configuration, main cabinet only. • The FXCPU-EX board comes with 3 different sets of memory that are necessary for the operation, programming, and functionality of the FX II system.
FX II Hardware Introduction FXCPU-2 board comes with built-in Com ports and contains 3 different sets of memory that are necessary for the operation, programming, and functionality of the communication system. • The board contains: * 2 serial ports: (Programmable to 19,200 bps) These ports are non-dedicated; compatible with serial printers and OAI applications (e.g., Wide Open Office), and can be used for direct link programming. * Operational Memory: Holds Flash, Scratch, and NOV RAM.
FX II Hardware Introduction * 8 Dipswitches: First Bank: 1-4; Second Bank: 5-8. Only two dipswitches are functional. They are: Dipswitch 1: Sets the connection speed on the FXCPU board communication ports. When dipswitch 1 is in the down position (on) the communication ports on the FXCPU board are set as follows: Port 1: 2400 Port 2: 9600 Dipswitch 8: Used for Master clearing the system after a software upgrade. This switch is used during the software initialization and upgrade process of the system.
FX II Hardware Introduction • • The board includes: * 8 or 16-built-in DTMF receivers (based on board type) * 4 Com ports * 3 Option slots: Can support the following option cards: * 1 T-1 Synchronization card (Maximum) * 1 Communication card (Maximum) * 3 DTMF receivers (Maximum) Primary and secondary strapping for T-1 Synchronization card takes place on the FXAUX2-8 or FXAUX2-16.
FX II Hardware Introduction FXINT-FSRV Expansion Cabinet Services Board Description The FXINT-FSRV is a part of an expansion package with part number FXOPX-1. The FXOPX1 package is required for Fiber expansion and works in conjunction with the FXINT-MAUXII. The FXINT-XSRV is not compatible with the FX II. Fiber expansion should only be used when the expansion cabinet being installed must be located more than six feet from the main cabinet.
FX II Hardware Introduction • FXOPT-SCM-1 card: SCSI card to be installed on the FXINT-MAUXII. • FXOPT-SCX-1: SCSI card to be installed on the FXINT-FSRV-1. It should be noted that the fiber expansion cards are also compatible with this board.
FX II Hardware Introduction FX II Hardware Quiz 1. What types of memory are on the CPU board? _____________________________________________________________ 2. The Services board has built in DTMF Receiver(s). 3. The FXINT-MAUXII has built in communications port(s). 4. The FXINT-MAUXII has built in DTMF Receiver(s). 5. The FXINT-MAUXII has option slot(s). 6. The FXINT-MAUXII has reserved slot(s) for SCSI Interfaces. board. 7. The synchronization card installs on the 8.
FX II Hardware Introduction FX II Configurations This section discusses the different configuration options of the FX II system. It includes information on both the original FX II 96 port system, and the FX II expansion capabilities. Throughout this section the terms slot or slots are used when referring to the size ranges of the FX II. Slots are the locations into which a line or station board can be placed. For example, the first cabinet (main cabinet) comes equipped with 6 slots.
FX II Hardware Introduction FX II 6 Slot System This base configuration is a single cabinet FX II system with 96 ports based on the FXII-01 package. Line and station boards may be added as needed.
FX II Hardware Introduction FX II 12 Slot System (SCSI Expansion) Beginning at 17A software, the FX II became expandable utilizing some existing, and some new components. The cabinet design remains the same, and you simply add another cabinet to expand to a maximum of 5. There are 12 universal slots in a 2 cabinet configuration. In this configuration the Main Cabinet (A) will connect to Cabinet B using SCSI expansion. All board slots are 32 bit and accept either line or station boards.
FX II Hardware Introduction Univ 6 Univ 5 Univ 5 Univ 4 Univ 3 Univ 2 Main Cabinet Univ 6 Univ 4 Univ 3 Univ 2 Univ 1 Univ 1 FXCPUFXCPU-2 / FXSRV2FXSRV2-II FXINTFXINT-FSRVFSRV-1 / FXOPTFXOPT-SCXSCX-1 FXINTFXINT-MAUXII / FXOPTFXOPT-SCMSCM-1 Not Used Printed in the USA Page 13 1st Expansion Cabinet FX II 12 Slot System (SCSI Expansion) GCA39-824 Rev 2, Issue 4/02
FX II Hardware Introduction FX II 12 Slot System (Fiber Expansion) This configuration is similar to the 12 slot SCSI expansion. The difference is the expansion kit used listed in bold below. Fiber Expansion allows for extended distance between the Main Cabinet (A) and Expansion Cabinet B. Use this configuration when installing the expansion cabinet up to a mile away from the main cabinet in a campus environment or high-rise building. There are 12 universal slots in a 2 cabinet configuration.
FX II Hardware Introduction Univ 6 Univ 5 Univ 5 Main Cabinet Univ 6 Univ 4 Univ 3 Univ 2 Univ 4 Univ 3 Univ 2 Univ 1 Univ 1 FXCPUFXCPU-2 / FXSRV2FXSRV2-II FXINTFXINT-FSRV / FXOPTFXOPT-FBXFBX-1 FXINTFXINT-MAUXII / FXOPTFXOPT-FBMFBM-1 Not Used 1st Expansion Cabinet FX II 12 Slot System (Fiber Expansion) Up to 1 Mile on Multimode Fiber with Less Than 6db Loss Printed in the USA Page 15 GCA39-824 Rev 2, Issue 4/02
FX II Hardware Introduction FX II 12 Slot System (Ribbon Expansion) This configuration is different than the other two 12 slot configurations. The difference is the expansion kit used listed in bold below. There are 12 universal slots in a 2 cabinet configuration. Expansion Cabinet F mounts above the Main Cabinet (A) to allow for the ribbon cable connection. All board slots are 32 bit and accept either line or station boards.
FX II Hardware Introduction FX II 12 Slot System (Ribbon Expansion) Univ 6 Univ 4 Univ 3 Univ 2 Univ 1 Ribbon ConnectorConnector- No Board 1st Expansion Cabinet Univ 5 Not Used Univ 6 Univ 4 Univ 3 Univ 2 Main Cabinet Univ 5 Univ 1 FXCPUFXCPU-2 / FXSRV2FXSRV2-II FXINTFXINT-MAUXII Printed in the USA Page 17 GCA39-824 Rev 2, Issue 4/02
FX II Hardware Introduction FX II 18 Slot System (SCSI Expansion) This configuration connects the Main Cabinet (A) to Expansion Cabinets B and D with SCSI expansion. There are 18 universal slots in a 3 cabinet configuration. All board slots are 32 bit and accept either line or station boards. Using T1 or E1 line boards, as well as the IMIST Module, can maximize the 32 bit slot capabilities. Part Number Description 3 ea.
FX II Hardware Introduction Univ 6 Univ 5 Univ 5 Univ 4 Univ 3 Univ 2 Univ 1 FXINTFXINT-FSRVFSRV-1 / FXOPTFXOPT-SCXSCX-1 1st Expansion Cabinet Univ 6 Univ 4 Univ 3 Univ 2 Univ 1 FXINTFXINT-FSRVFSRV-1 / FXOPTFXOPT-SCXSCX-1 Not Used 2nd Expansion Cabinet FX II 18 Slot System (SCSI Expansion) Not Used Univ 6 Univ 4 Univ 3 Univ 2 Main Cabinet Univ 5 Univ 1 FXCPUFXCPU-2 / FXSRV2FXSRV2-II FXINTFXINT-MAUXII / 2 FXOPTFXOPTSCMSCM-1 Printed in the USA Page 19 GCA39-824 Rev 2, Issue 4/02
FX II Hardware Introduction FX II 18 Slot System (Fiber Expansion) This configuration is similar to the 18 slot SCSI expansion. The difference is the expansion kits used listed in bold below. Fiber Expansion allows for extended distance between the Main Cabinet (A) and Expansion Cabinets B and D. Use this configuration when installing the expansion cabinets up to a mile away from the main cabinet in a campus environment or highrise building. There are 18 universal slots in a 3 cabinet configuration.
FX II Hardware Introduction Univ 6 Univ 5 Univ 5 Univ 4 Univ 3 Univ 2 Univ 1 FXINT FXINTINT-FSRV / FXOPTFXOPT-FBXFBX-1 1st Expansion Cabinet Univ 6 Univ 4 Univ 3 Univ 2 Univ 1 FXINTFXINT-FSRVFSRV-1 / FXOPTFXOPT-FBXFBX-1 Not Used 2nd Expansion Cabinet FX II 18 Slot System (Fiber Expansion) Not Used Univ 6 Univ 4 Univ 3 Univ 2 Main Cabinet Univ 5 Univ 1 FXCPUFXCPU-2 / FXSRV2FXSRV2-II FXINTFXINT-MAUXII / 2 FXOPTFXOPT-FBMFBM1 Printed in the USA Page 21 GCA39-824 Rev 2, Issue 4/02
FX II Hardware Introduction FX II 18 Slot System (Fiber and SCSI Expansion) Same cabinet topography as the last configuration, only this configuration uses Fiber and SCSI expansion. The expansion kits are listed in bold. All board slots are 32 bit and accept either line or station boards. Using T1 or E1 line boards, as well as the IMIST Module, can maximize the 32 bit slot capabilities. Part Number 3 ea.
FX II Hardware Introduction Univ 6 Univ 5 Univ 5 Univ 4 Univ 3 Univ 2 Univ 1 FXINTFXINT-FSRV / FXOPTFXOPT-FBXFBX-1 1st Expansion Cabinet Univ 6 Univ 4 Univ 3 Univ 2 Univ 1 FXINTFXINT-FSRVFSRV-1 / FXOPTFXOPT-SCXSCX-1 Not Used 2nd Expansion Cabinet FX II 18 Slot System (Fiber and SCSI Expansion) Not Used Univ 6 Univ 4 Univ 3 Univ 2 Main Cabinet Univ 5 Univ 1 FXCPUFXCPU-2 / FXSRV2FXSRV2-II FXINTFXINT-MAUXII / FXOPTFXOPT-FBMFBM-1 / FXOPTFXOPT-SCMSCM-1 Printed in the USA Page 23 GCA39-824 Rev
FX II Hardware Introduction FX II 18 Slot System (Fiber or SCSI and Ribbon Expansion) This configuration uses either Fiber or SCSI to connect the Main Cabinet (A) to Cabinet B. Then a Ribbon Cable connects Cabinet B to Cabinet C. The expansion kits are listed in bold. All board slots are 32 bit and accept either line or station boards. Using T1 or E1 line boards, as well as the IMIST Module, can maximize the 32 bit slot capabilities. Part Number 3 ea.
FX II Hardware Introduction FX II 18 Slot System (Fiber or SCSI and Ribbon Expansion) SCSI is shown here.
FX II Hardware Introduction FX II 24 Slot System (SCSI and Ribbon) This configuration connects the Main Cabinet (A) with Expansion Cabinets B and D using SCSI expansion. Then Expansion Cabinet C connects to Expansion Cabinet B with Ribbon expansion. There are 24 universal slots in a 4 cabinet configuration. All board slots are 32 bit and accept either line or station boards. Using T1 or E1 line boards, as well as the IMIST Module, can maximize the 32 bit slot capabilities. Part Number 4 ea.
FX II Hardware Introduction FX II 24 Slot System (SCSI and Ribbon) Univ Univ 6 Univ 4 Univ 3 Univ 2 Univ 1 Ribbon ConnectorConnector- No Board 1st Expansion Cabinet Univ 5 Univ 6 Univ 5 Univ 5 Univ 4 Univ 3 Univ 2 Univ 1 FXINTFXINT-FSRVFSRV-1 / FXOPTFXOPT-SCXSCX-1 3rd Expansion Cabinet Univ 6 Univ 4 Univ 3 Univ 2 Main Cabinet Not Used Univ 1 FXCPUFXCPU-2 / FXSRV2FXSRV2-II Not Used FXINTFXINT-MAUXII / 2 FXOPTFXOPT-SCMSCM1 Univ 6 Univ 4 Univ 3 Univ 2 Univ 1 FXINTFXINT-FSRVFSRV-1 / FXOPTFXOP
FX II Hardware Introduction FX II 24 Slot System (Fiber and Ribbon Expansion) This configuration is similar to the 24 slot SCSI expansion. The difference is the expansion kits used listed in bold below. Fiber Expansion allows for extended distance between the Main Cabinet (A) and Expansion Cabinets B and D. Expansion Cabinet C connects to Cabinet B with Ribbon Cable. There are 24 universal slots in a 4 cabinet configuration. All board slots are 32 bit and accept either line or station boards.
FX II Hardware Introduction FX II 24 Slot System (Fiber and Ribbon Expansion) Univ 6 Univ 4 Univ 3 Univ 2 Univ 1 Ribbon ConnectorConnector- No Board 1st Expansion Cabinet Univ 5 Univ 6 Univ 5 Univ 5 Univ 4 Univ 3 Univ 2 Univ 1 FXINTFXINT-FSRVFSRV-1 / FXOPTFXOPT-FBXFBX-1 3rd Expansion Cabinet Univ 6 Univ 4 Univ 3 Univ 2 Main Cabinet Not Used Univ Univ 1 FXCPUFXCPU-2 / FXSRV2FXSRV2-II Not Used FXINTFXINT-MAUXII / 2 FXOPTFXOPT-FBMFBM1 Univ 6 Univ 4 Univ 3 Univ 2 Univ 1 FXINTFXINT-FSRV / FXOP
FX II Hardware Introduction FX II 24 Slot System (Fiber, SCSI and Ribbon Expansion) This configuration uses Fiber and SCSI to connect the Main Cabinet (A) to Expansion Cabinets B and D. Then a Ribbon Cable connects Cabinet B to Cabinet C. The expansion kits are listed in bold. There are 24 universal slots in a 4 cabinet configuration. All board slots are 32 bit and accept either line or station boards. Using T1 or E1 line boards, as well as the IMIST Module, can maximize the 32 bit slot capabilities.
FX II Hardware Introduction FX II 24 Slot System (Fiber, SCSI and Ribbon Expansion) Univ 6 Univ 4 Univ 3 Univ 2 Univ 1 Ribbon ConnectorConnector- No Board 1st Expansion Cabinet Univ 5 Univ 6 Univ 5 Univ 5 Univ 4 Univ 3 Univ 2 Univ 1 FXINTFXINT-FSRVFSRV-1 / FXOPTFXOPT-SCXSCX-1 3rd Expansion Cabinet Univ 6 Univ 4 Univ 3 Univ 2 Main Cabinet Not Used Univ 1 FXCPUFXCPU-2 / FXSRV2FXSRV2-II Not Used FXINTFXINT-MAUXII / FXOPTFXOPT-FBMFBM-1 / FXOPTFXOPT-SCMSCM-1 Univ 6 Univ 4 Univ 3 Univ 2 Univ 1
FX II Hardware Introduction FX II 30 Slot System To achieve a fully expanded FX II system, you need 5 cabinets. The previous configurations illustrated that the methods of expansion are numerous. The method of expansion to 4 cabinets would dictate how you would add the 5th cabinet. For example: This illustrates the flexible expansion of the FX II. By using different methods of expansion, the physical cabinets get numbered differently in VMMI cabinet view.
FX II Hardware Introduction Part Number 5 ea. FXCBX-II ∗ Description 6 slot cabinet equipped for expansion (1 contained in the FXII-PK16 Package) This part number automatically includes the proper power supply. 1 ea. FXCPU-2 Rev. P or later Enhanced CPU, Expansion Support (1 contained in the FXII-PK16 Package) 1 ea. FXSRV2-II Services board (1 contained in the FXIIPK16 Package) 1 ea. FXINT-MAUXII Main Auxiliary board (1 contained in the FXII-PK16 Package) 2 ea.
FX II Hardware Introduction Univ 6 Univ 5 Univ 5 4th Expansion Cabinet Univ 6 Univ 3 Univ 2 Univ 1 Ribbon ConnectorConnector- No Board Univ 4 Univ 3 Univ 2 Univ 1 Ribbon ConnectorConnector- No Board Not Used Univ 6 Univ 6 3rd Expansion Cabinet Not Used Univ 5 Univ 4 Univ 3 Univ 2 Univ 1 Univ 5 Main Cabinet Univ 4 1st Expansion Cabinet FX II 30 Slot System (SCSI and Ribbon) Univ 4 Univ 3 Univ 2 Univ 1 FXINTFXINT-FSRVFSRV-1 / FXOPTFXOPT-SCXSCX-1 FXCPUFXCPU-2 / FXSRV2FXSRV2-II Not Used FX
FX II Hardware Introduction FX II System Component Product Codes Product Code Description FXCBM-EX Common equipment cabinet FXCBX-II ( 17A ) Common equipment cabinet with expansion back plane FXCPU-EX Central Processor Unit board (single cabinet support) FXCPU-2 Central Processor Unit board (supports expansion, VoIP, and Networking) FXSRV-EX Services board for one cabinet configuration FXSRV2-II ( 17A ) Services board for expansion FXAUX2-08/16 Auxiliary board with 8 or 16 DTMF receivers bui
FX II Hardware Introduction FX II Installation and Application Guidelines • The FX II can accept the FXT/FXS FXCPU-2 board mounted to the FXSRV-EX as long as it is at least REVISION P. The FX II cannot support the FXINT-XSRV boards from FXT/FXS family of SCSI Expansion products. • You can expand an FXS main cabinet with FX II expansion cabinets. The FXS will need an FXCPU Rev. P or higher, FXSRV2-II, FXINT-MAUXII, and the FXII-480 software.
FX II Hardware Introduction FX II Configuration Matrix Minimum Maximum Configuration Configuration FXII System Configuration Large Screen Telephone Support (iPrimo and 8412FJ) iPrimo Support IP Networking Notes 1 Cabinet 5 Cabinets 6 Slots 30 Slots FXII Expansion to support 5 cabinets requires 17A (Release 190) Software 96 Total Ports 480 Total Ports with analog trunking.
FX II Hardware Introduction Minimum Maximum Configuration Configuration FXII ISDN Networking Notes System System System (1) Hub and (1) Node (1) Hub and up to (10) Nodes 15C Software Required Software activation (FXSW-NS) is required for every system (including the Hub) in the network Fiber Expansion Board Board The Hub requires (1) Networking board (FXNET) for every node supported in the network The Hub requires (1) Networking board (FXNET) for every node supported in the network System S
FX II Hardware Introduction Minimum Maximum Configuration Configuration FXII CTI Support Printed in the USA Notes TAPI and TSAPI compliant standard Support CTI applications as options: Corporate Call, Impact Attendant, Impact Group and Impact Call Page 39 CTI Applications can be accessed on any CTISRV, CTISVR-Kit or Interchange Voice Messaging platform GCA39-824 Rev 2, Issue 4/02
FX II Hardware Introduction GCA39-824 Rev 2, Issue 4/02 Page 40 Printed in the USA
Line and Station Boards and Special Components Line and Station Boards and Special Components Overview • The FX family is modular in design, therefore all of the station and line boards are compatible between the FXT, FXS, and FX II. • This section introduces you to these boards, their part numbers, and special considerations regarding their functionality. Objectives Upon completion of this section, you will be able to: • Identify the functionality differences between available line boards.
Line and Station Boards and Special Components Line and Station Boards Overview • In the FX family of systems, all line and station boards are compatible between the FXT, FXS, and FXII. • Differences between the systems usually occur when battery backups and power supplies are compared. • This section discusses the telephony boards, old and new, supported by the FXT, FXS, and FXII. • Any components that deviate in compatibility are noted with the appropriate system.
Line and Station Boards and Special Components FX System Line Boards Loop Start Line Board Part Number: FXLST-16 (16-port Analog) • These line boards support basic loop start lines from the local Telephone Company. • Loop start lines are the most basic line application and, typically, the least expensive type of line for a telephone system. • Every loop start line board provides a tip and ring pair connected to line 1 as an emergency power failure circuit.
Line and Station Boards and Special Components Direct Inward Dial and E & M Tie Line Board Part Number: FXEMDD-DF (8 Port DID and 2 Port E & M Tie Line) • The DID/E&M line is a reverse battery, loop start, two-wire voice circuit. • Direct Inward Dial (DID) lines are incoming only. They allow you to dial an internal extension directly without going through an attendant. Each extension on the telephone system can have its own published outside telephone number without having a dedicated line.
Line and Station Boards and Special Components Ground Start / Loop Start Board Part Number: FXGST-08 (8-port Analog) • The Ground/Loop Start Line board provides system interface for ground start lines and loop start lines. These lines are typically the two different line types that the central office (CO) makes available for connection to the public switched network. • The Ground/Loop Start Line board is fully programmable for both line types. The default type in VMMI programming is Loop Start.
Line and Station Boards and Special Components Digital T-1 and ISDN Primary Rate Interface Boards Part Number: FXT1-24 (24-Channel Digital T-1 Line Board) Part Number: FXT1-PRI (23- Channel Digital T-1 with Primary Rate Interface Daughter Board and Firmware Upgrade) • 1 synchronization card is required for T-1 operation and for PRI applications. Only 1 sync card is needed. (Refer to Auxiliary Equipment in this section for more information.
Line and Station Boards and Special Components Printed in the USA Page 7 GCA39-825 Rev 2, Issue 4/02
Line and Station Boards and Special Components Digital E1 Board Part Number: FXE1 (Mexico/Europe) (32 Channel Digital E1 Line Board) • A synchronization card is required for E1 operation and for E1 PRI applications. Only 1 sync card is needed. (Please look under Auxiliary Equipment in this section for more information.) • An E1 Interface allows up to 32 channels of transmission over a single 4-wire cable. Two of the 32 channels are designated “D” channels or “signaling” channels.
Line and Station Boards and Special Components FXNET Board Part Number: FXNET (Proprietary ISDN Board Used in Impact Networking) Part Number: FXNET-E1 • The FXNET board is a T-1 line board line board equipped with a primary rate interface (PRI) circuit card and a special purpose firmware integrated circuit chip. • The FXNET board uses a proprietary ISDN signaling protocol for communication between networked boards.
Line and Station Boards and Special Components IP Network Boards Part Number: FXVOIP-S (12-port VoIP Network Board) Part Number: FXVOIP-L (24-port VoIP Network Board) • The VoIP board enables a voice connection to exist through an established, site-provided circuit connection in a LAN or WAN data arrangement. • The board converts the telephone system’s control signaling and voice traffic into IP packets for transport across an IP network.
Line and Station Boards and Special Components Centrex Line Board Part Number: FXCMW-08 (Centrex Message Waiting Line Board) • Centrex message waiting loop start-line boards provide message waiting and Caller ID interfaces. • With the Centrex Message Waiting feature, a signal from an external message center lights a message waiting light on the system telephones and causes a message waiting indicator to display on proprietary LCD speakerphones.
Line and Station Boards and Special Components FX System Station Boards Digital Station Boards Part Number: FXSDS-16 (16 Port Digital Station Board—Supports Impact small LCD/2 lines x 16-character digital telephones) Part Number: FXLDS-16 (16 Port Digital Station Board—Supports Impact large screen display and bridged console) • Digital telephones require only 1 pair of wires per telephone for operation.
Line and Station Boards and Special Components Industry Standard Station Board Part Number: FXISTM-16 (16 Port Industry Standard Station Board w/ Message Waiting) • Industry standard telephones require only 1 pair of wires per telephone for operation. • Industry standard station boards are for 2500-type sets or for any application where industry standard ports are required. • IST ports can be used for single-line telephones, credit card verifiers, modems, fax machines, cordless telephones, etc.
Line and Station Boards and Special Components Special-Purpose Boards and Special Components Overview This topic provides information on special-purpose boards supported by the FX family, as well as the various system components and cards that can be used to upgrade or expand FX systems.
Line and Station Boards and Special Components FX System Special Components RAM Part Number: FXRAMUP-1 (Two memory chips which provide SMDA storage for 15,000 Call records) Part Number: FXRAMUP-2 (A memory board that provides SMDA storage for 15,000 call records and provides storage capacity for additional FXRAMUP-1 upgrades) • FXRAMUP-1 consists of two chips that provide additional SMDA (station message detail accounting) storage. The two chips may be installed on the FXRAMUP-2 card.
Line and Station Boards and Special Components Expansion SCSI Cards Part Number: FXOPT-SCM-1 (Main Cabinet SCSI Expansion Card) Part Number: FXOPT-SCX-1 (Expansion Cabinet SCSI Expansion Card) • These option cards come in the FXII-EXP expansion kit. Make sure they are at least Rev. B for the FX II. • The FXOPT-SCM-1 card is needed if expanding an FX II system beyond a 1 cabinet configuration. This card resides on the FXINT-MAUXII (Main Cabinet Auxiliary board).
Line and Station Boards and Special Components Kit Ordering Code FXOPX-2 Kit Contents (1) FXOPT-FBM-1 Main Fiber Optics board (1) FXOT-FBX-1 Expansion Fiber Optics board (1) FXINT-FSRV-1 Expansion Services board (board has no on-board DTMF receivers—board is always used in the second expansion cabinet on FXS systems) DTMF Tone Receiver Card Part Number: DXOPT-TON (Tone Receiver Card) • The DTMF tone receiver card mounts as a daughter card on the auxiliary board if the synchronization card is not being u
Line and Station Boards and Special Components Battery Backups Part Number: BBLFXII • One battery backup kit is required for each cabinet in the system. It mounts below the cabinet and includes all parts necessary. • The battery backup provides 1-hour battery backup/uninterruptable power service to the telephony portion of the system. • All necessary cables are provided with the battery backup.
Line and Station Boards and Special Components Station and Line Board Installation (Hands on) Objectives • Install the instructor-provided line and station boards in your group’s FX II system. • Ensure proper operation (correct status light indications) of installed line and station boards. Background Since these systems will be used in class for VMMI study and programming, the line and station boards slot placement will be uniform for all groups in the class.
Programming the Comdial System Programming the Comdial System Overview • This section provides an overview on the use of Comdial Visual Man-Machine Interface (VMMI) software to program the Comdial Common Code Based (CCB) digital communications system. • On certain Comdial systems, the port size and feature sets are dependent on the software version installed on the system.
Programming the Comdial System Using VMMI VMMI Overview • VMMI is a Microsoft Windows-based software program that allows you to program the Comdial system by entering specific programming choices in dialog boxes. • VMMI is designed as a programming utility for use with Common Code Base (CCB) systems. CCB systems refer to DXP, DXP Plus, FXT, FXS and FXII systems that share a common feature set, and hence, common underlying software.
Programming the Comdial System Using the VMMI Interface • Users program their switch in VMMI by simply point and clicking on tables, dragging and dropping graphic representations of line or station boards, and clicking on (A)pply to implement their changes. • VMMI gives the technician the ability to change the configuration of the system software installed in flash memory. Using VMMI On-Line Help • A detailed on-line help file accompanies the VMMI programming menus.
Programming the Comdial System On-line and Off-line Programming • VMMI releases 12A and later allow you to program on-line through direct (on-site) or remote (off-site) connections between a PC running VMMI and the Comdial system. • You can also program off-line meaning that, without being connected to the system, you can create a database on a desktop or laptop, save (Archive) the database, then later upload (Restore) the database to a Comdial system when you connect into it directly.
Programming the Comdial System Software Release Numbers and Feature Sets • Beginning with the software release of 14A, there were two distinct designations for Comdial telephony operating system software: the Release Number and the Feature Set. • In general, software requires both maintenance patches and new feature development; therefore, Comdial needs the ability to release software introducing new features independently of software released for maintenance issues.
Programming the Comdial System For example: Prior to patch, Feature Set 14A may have software Release Number 162 After a patch, Feature Set 14A may have software Release Number 170 • In the past, while the most recent release number of VMMI and the phone system software contained the latest maintenance fixes, it could also support systems running earlier feature sets.
Programming the Comdial System For example, when using 13A revision VMMI to program a 12A software revision database file, installers will not be able to use the controls resident in the IST Board Programming dialog. However, if the installers translate the database to revision 13A, these controls are enabled for programming. Feature Set and Release Number Review Feature Sets • The Feature Set is represented by an Alphanumeric code such as 13C, 14A, etc.
Programming the Comdial System * Feature set 14A introduced with software release 162 * Feature set 15A introduced with software release 170 * Feature set 16A introduced with software release 180 • You can identify the current software release number running on the phone system by connecting to the system from a PC running VMMI, then selecting the About System option from the Help pull-down menu. • The latest Release Number can be downloaded from the Comdial Dealer Resource Center at any time.
Programming the Comdial System Initializing and Upgrading DXP/Plus and FX Systems • The technique you use to initialize or upgrade software on a Comdial phone system depends on the type of Comdial system with which you are working. • DXP systems use EPROM chips to house the phone system program file software. EPROM chips are housed on a memory card. The software stored on the EPROM chips cannot be modified.
Programming the Comdial System Downloading and Installing Software Files from the Dealer Resource Center • The Dealer Resource Center is available at http://echannel.comdial.com. • You must have an account set up for you before you can access the Dealer Resource Center. • You apply for an account to access the Dealer Resource Center by following the Apply for Access instructions located on http://bbs.comdial.com. Generally, you can expect a reply within one business day.
Programming the Comdial System • To download VMMI software: 1. Click on the Software – VMMI heading. 2. Look to the Description column on the right side of the screen to find the latest VMMI software version (the version with the highest number—VMMI16a/180 (disk 1) and VMMI16a/180 (disk 2) as of this writing). 3. Double-click on the file you want to download, and follow the instructions to download the VMMI software.
Programming the Comdial System • When you install software on a Comdial system, you are prompted for a unique system software key code. The software key code is also referred to as the system software code. This code controls access to feature sets, system capacity, and special stand alone features. • You obtain the software key code from a Comdial representative by calling the numbers provided below.
Programming the Comdial System 2. Under the Switch menu on the VMMI toolbar, Choose System software upgrade. 3. Read the prompt and click on OK. 4. Click on Provide a New Key. 5. In the Provide a New Key box, insert the new key number and click on Next. 6. Click on the Browse button. Browse to the directory where the port size software bin file is located (by default C:\TEMP or C:\WINDOWS\TEMP). For example, 321_180.bin is the filename for the FX 112 port Release 180 software file. 7.
Programming the Comdial System Software Initialization (Hands on) Objectives • Use the instructor-provided software to initialize a Comdial system. • Initialize the Comdial system by loading CCB software into its flash memory. Background • Prior to initialization, a CPU board for any Comdial FX system can only run DEMO software for 1 hour. This DEMO mode time is used for the software upgrade and initialization of the switch. • If a system is not initialized within the hour, it will reset.
Programming Reference Guide Programming Reference Guide Overview • This section is designed to provide you with general information on using the Comdial Visual Man-Machine Interface (VMMI). It introduces you to the location of key menus and menu options and provides high-level information on performing common programming tasks. Introducing the Visual Man-Machine Interface (VMMI) VMMI Features: • VMMI is a Windows based program. • Designed as Common Code Base software (i.e.
Programming Reference Guide Installing the VMMI Program and Help Software The VMMI software is your entry to the communications system. Before you can log in to the system, you must first load the VMMI program and help software on the computer hard drive. When installing the VMMI software, the PC does not need to be connected to the system equipment. Loading VMMI with Windows 3.1 1. Turn on the PC and run the Windows software. 2. Insert the VMMI program disk in the computer diskette drive. 3.
Programming Reference Guide The install program creates a program group and a VMMI icon in the Start menu under the Programming title. Loading VMMI with Windows 2000 1. Turn on the PC and run the Windows software. 2. Download VMMI file from the Comdial Online Server. 3. Expand the compressed file. 4. Select Setup and double click on it. A Setup Wizard appears and will step you through the installation.
Programming Reference Guide Understanding the VMMI Menu Bar The File Menu New – Create a new database. Open – Open an existing database. Open As – Translate an existing database. Close – Close the current database. Save – Save the current database. Save As – Save the current database under a new name. Master Clear – Returns the entire system to the selected default operating parameters, clears all stored speed dial numbers, and clears any other custom programming.
Programming Reference Guide The Switch Menu Connect to – Connects VMMI to the switch. Disconnect – Disconnects from the switch. Archive Database – Downloads the database from the switch to a PC. Restore Database – Uploads the stored database from a PC to the switch. Change System Password – Changes the system password. Change System Time – Changes or set the system clock. Reset System – Resets the switch without disrupting the database. System Key Wizard – Shows purchased features.
Programming Reference Guide Connecting to the Switch • Direct Connection – Connects directly to the system using the communications parameters specified. • Dialing with Modem – Connects to a remote system by issuing commands to the modem including dialing any digits entered by the installer. Direct Connection 1. From Switch pull down menu, click on Connect to… 2. Under User Name, select Installer. 3. Enter the Password. (I*746* is default) 4. Select Direct Connection. 5. Set Connection Parameters. 6.
Programming Reference Guide The Programming Menus VMMI is a menu driven programming method that allows you to enter choices at prompt lines. Select an item from menu and click it. [TIP] The menus are highlighted only when you: Open a New Database. Open an Existing Database. Are Programming Online.
Programming Reference Guide Building a New Database (Offline) 1. From File pull-down menu, click on New. (or use New File icon on the toolbar) 2. Select the Destination Platform, the Destination Revision, and the Master Clear Mode. 3. Add system boards in Board Configuration menu. 4. Define Intercom Numbering in Edit, Block Assign Extension menu. (This step is not necessary if Master Clear Mode 1 or 2 are selected.) 5. Define Phone Model in Station Programming menu.
Programming Reference Guide Feature Based Programming VMMI Feature Based programming is a new capability of VMMI 16A and higher software that allows installers to program the CCB database by selecting multiple items to manipulate and modify within a particular database control. In Feature Based programming, if you need to quickly program 4 stations with the same ringing assignments, you simply group them together under an Items field and perform the programming in a few quick steps.
Programming Reference Guide System Programming System programming involves features that affect the operation of every telephone in the system. Some parameters that you set with the system programming menu require that you take further programming action at the line or station level to engage, disengage, or customize a particular feature for an individual line, station, or an entire station class of service.
Programming Reference Guide LCD Messages LCD Messaging allows station users to set messages at stations with LCD speakerphones. The system can store up to 30 different LCD messages, and each message can have a maximum of 16 characters. Either the installer or the system attendant can program the LCD messages. The system defaults with five system created LCD messages. [TIP] This feature is enabled only in station Class of Service 32 by default.
Programming Reference Guide SOHVA Subdued Off-Hook Voice Announce (SOHVA) allows a telephone user to break in on any call in-progress at another extension (offhook) without being heard by the outside party. When a station is assigned to a SOHVA group, it can transmit and receive SOHVA messages to and from other telephones in that group. Also, you can allow or deny each SOHVA group the ability to transmit or receive SOHVA messages from other SOHVA groups.
Programming Reference Guide Speed Dials The system provides 500 system speed dial numbers by default, or 50 groups of 10 numbers per group. Use Modify Number of Speed Dials from the Switch pull-down menu to increase the number of system speed dials to 1000. NOTE: When you increase the number of system speed dials you will lose all previously programmed speed dial numbers. 1. From the expanded System menu, click on Speed Dials. 2. Highlight a Speed Dial dialing code entry line. 3.
Programming Reference Guide System Ringing Options System ringing options allows stations, relays, external pagers, hunt groups, and DID extensions to have a versatile set of ringing choices by providing alternate ringing assignments. These ringing assignments are helpful for sending calls to an alternate attendant during lunch (Day 1) or for automatically setting the system into night mode after hours.
Programming Reference Guide Enhanced Ringing Options 1. From the expanded System menu, click on Enhanced Ringing Options. 2. Place a checkmark next to the desired days of the week. 3. Enter the Begin and End Time. NOTE: The times and days selected in the Enhanced Ringing Options will supercede any standard Ringing Times . when done. 4. Click Enhanced Ringing Holidays 1. From the expanded System menu, click on Enhanced Ringing Holidays. 2. Highlight an Item number. 3.
Programming Reference Guide DXP Plus Specific Programming for Ringing Options NOTE: The following items are only required when programming the DXP Plus. Parameters/Options 1 There are times when all three cabinets are not available for a particular customer application. At the same time the need for an extraordinary number of DTMF Receivers may occur.
Programming Reference Guide Parameters/Options 2 Similar to the previous situation, an extraordinary number of Serial Data Ports may be required in a configuration that does not have the second or third cabinet available. In these cases there is a combination of software that has to be enabled in conjunction with the physical placement of the DXOPT-COM cards as outlined below. Serial Ports 11-18 Select: • Serial Data Ports 3 through 10 are located on the Services board.
Programming Reference Guide Station Programming Station programming allows you to customize each telephone station to fit the needs of its user. Unlike class of service programming where you set features for a group of stations, with station programming, you set the features for a single station.
Programming Reference Guide General Open this menu area to program the following station features: • Prime Type • Day/Night COS • Intercom Name [TIP]: You must have station boards installed in VMMI in order to do any station programming. See Building a New Database and Board Configuration Programming.
Programming Reference Guide Intercom Numbering 1. From the Block Assign Extensions screen, place the cursor in the Starting From Extension box and type in your starting extension. 2. Click on the Stations button. 3. From the Choose Stations For Assigning Intercoms screen, select one, some, or all stations from the Stations Available list and click on <- Add or <<- Add All to move selections to the Selected Stations side.
Programming Reference Guide Ringing Assignments Use this programming area to choose the line ports that you want to ring at a particular location. Ringing can be Direct, Delayed, or during specific time frames (Day 1, Day 2, and Night). Use Direct Ring to choose the line ports that you want to ring as soon as a call appears. Direct ringing sounds during the Day 1 and Day 2 time periods but does not ring during the Night ringing mode or during the manual night transfer (of ringing) operation.
Programming Reference Guide Installing Consoles Standard Consoles Use this programming entry to assign up to four DSS/BLF consoles to a station. [TIP]: A standard console plugs into a digital station port. Before assigning consoles to stations, you must first choose the console and identify the ports the console will occupy in Phone Types. 1. From the Options 1 screen, select the station you wish to assign a console. 2. Click on the Console button. 3.
Programming Reference Guide Bridged Consoles Use this programming entry to assign DSS/BLF Impact SCS consoles to certain model Impact SCS telephones that provide a bridged console port (telephone models: 8324F, 8324S, 8312S, and 8212S and console models: IB24X and IB48X). When you connect an Impact SCS console to the bridged console port of these telephones, you connect the console to the same station port that is connected to the telephone. 1.
Programming Reference Guide Phone Model Specification This programming feature allows you to identify the particular type of system telephone equipment that you can connect to each station port. You can also mark the station port equipment as None so that the system will not test the port for a specific type of equipment and will not include the port in any menu presentations. 1. Scroll to Phone Model. [TIP]: Click on the Help menu for a cross-reference of telephone model numbers. 2.
Programming Reference Guide Button Mapping Use this button mapping ability to assign functions to each button at the system telephones and DSS/BLF Consoles. The system assigns certain functions to each of the station buttons as a default condition. However, you can re-assign the button functions to match your site needs. 1. Scroll to Station Button Map on the Feature Value list. [TIP]: The station selected must have telephones or consoles assigned before VMMI will enable the Station and Console buttons.
Programming Reference Guide Button Mapping Screen The Button Mapping screen graphically displays the DSS/BLF and keypad of the telephone or console installed at that station. The system permits assignment of one function at a first level and a different function at a second level for each button. Assign functions that require status light feedback at the first level because the system does not provide status light feedback to buttons at the second level.
Programming Reference Guide 16A Button Mapping Features In software Revision 16A, release 180, additional mnemonics were added. These mnemonics aid in the button map assignment of either group intercoms from the stations’ intercom hunt list, or mapping lines that appear in the direct ring list. Mnemonic Description: HLST Intercom Hunt List DRNG Direct Ring The lists are indexed with 1=first in list, 2=second in list, 3=third in list etc.
Programming Reference Guide Button Mapping Multiple Stations. (Example: 3 phones mapped at the same time.) In a multi-station configuration, when HLST1 is selected in button mapping, the system looks at each Itcm Hunt List and chooses the first entry in the list to map to the button. HLST2 pulls the second number from the list and so on. As you can see the first number in each list is different but the system selects it anyway. HLST1 Each button receives a unique number from its hunt list.
Programming Reference Guide Copy Station Programming Use Copy Station Programming to program some or all stations to have the same features as a model or source station. The programming menu provides three copy choices: Copy Model Station, Copy Model Button Map, and Copy Phone Model. Copy Station programming allows you to choose a “Source” station that can be copied to selected “Destination” stations. Based on your choices, the destination stations are copied to look identical to the source station.
Programming Reference Guide 1. From the Copy Model Programming screen, select the Source Station. 2. Select the desired Copy Options. 3. Click on the Destination Stations button. 4. Select the destination stations from the Available side and click on
Programming Reference Guide Station Hunting Programming Step 1 – Add the Hunt Groups – Station hunt groups are identified by means of a pilot number and must be added in the system data base. This is the extension number that callers use to call or route calls to this hunt group. You must enter a pilot number in order to add a station hunt group. Step 2 – Program the Member List – A station hunt group may contain all stations in the system but is limited to personal intercom numbers only.
Programming Reference Guide • DID/DNIS Digits Display • Multiple Call Handling Step 1: Adding the Hunt Groups 1. From the Edit pulldown menu, click on Add Item, or press Alt, Insert on the keyboard. 2. Place the cursor in the Pilot Number screen and add a pilot number. 3. Click on OK. 4. Click on Apply [TIP]: The Pilot Number can be up to four digits long but must not conflict with assigned intercom numbers and feature codes. The system prompts you to remove any conflict before proceeding.
Programming Reference Guide Step 2: Programming the Member Lists 1. Browse the Item box in the upper right to find the appropriate Hunt Group you wish to program. 2. Click on the ‘A’ button on the tool bar to highlight the Member Lists. 1. From the expanded Station Hunting menu, click on Member Lists. 2. From the Hunt Group Members screen, select the station(s) from the Available side and click on <-Add or <<-Add All to move selections to the Selected side. 3. Click on OK.
Programming Reference Guide Step 3: Programming Ringing Assignments 1. From the expanded Station Hunting menu, click on Ringing. 2. Click on the desired ringing assignment button. 3. Select the line port(s) from the Available side and click on <-Add or <<-Add All to move selections to the Selected side. 4. Click on OK.
Programming Reference Guide Step 4: Programming Options 1. From the expanded Station Hunting menu, click on Options. 2. Highlight the pilot number/hunt group for which you want to set the options in the Items box at the top right hand corner. [TIP]: You must change the Search Type to None when changing or adding to the Member List. 3. Click on the desired dialog box arrow and select your options. Make the Search Enter the last thing you do. This selection “activates” the Hunt Group.
Programming Reference Guide Toll Restriction Programming With the Toll Restriction feature, the system allows or denies outgoing line calls to selected users over selected lines. Toll Restriction programming involves several programming areas. To assign restriction you must program: - Numbers to Restrict Toll Groups Restriction Levels Exception Numbers Step 1 - Program the Restricted Numbers – You must enter the telephone numbers that will have restriction applied to the toll restriction table.
Programming Reference Guide Step 1: Programming Numbers to Restrict 1. From the expanded Toll/ARS menu, click on Restriction Tables. [TIP]: Each restricted number can be up to 16 digits long using digits 0 – 9 plus the “match any” digit (@) if needed. 2. Highlight a blank entry. 3. Place the cursor in the Number to Restrict box and enter the number. [TIP]: You can make up to 1000 telephone number entries starting at 16A CCB software.
Programming Reference Guide Step 2: Programming the Toll Groups 1. Assign Lines to Toll Groups 1. From the expanded Line Menu, click on Line Attributes and select the line you wish to assign to a Toll Group. 2. Click on the Toll Groups button. 3. Use Browse to select the group(s) from the Available side and click on <-Add or <<-Add All to move selections to the Selected side. 4. Click on OK.
Programming Reference Guide 2. Assign the Toll Groups to the Restricted Number 1. Highlight the Number To Restrict entry on the Restriction Table. 2. Click on the Toll Groups field. 3. Enter the appropriate Toll Group Number.
Programming Reference Guide Step 3: Programming the Restriction Level 1. Set the Restriction Level on the Restriction Table 1. Highlight the Number To Restrict entry on the Restriction Table. [TIP]: Stations may dial numbers if their C.O.S. restriction level is equal to or greater than the level set on the restriction table. 2. Click on the Restriction Level button and select a Restriction Level. 2. Assign a Restriction Level to Station’s Class of Service 1.
Programming Reference Guide Step 4: Programming the Exception Number 1. Assign an Exception Number on the Restriction Table NOTE: Only assign an exception number if you want to allow a station to dial a number it is normally prevented from dialing because of its Restriction Level; and you do not wish to change the Restriction Level or its Class of Service.
Programming Reference Guide 2. Assign an Exception Number to the Station 1. Click on the Day or Night Exception Number button. 2. Use Browse to select the exception number(s) from the Available side and click on <-Add or <<-Add All to move selections to the Selected side. [TIP]: Stations are allowed to dial if their exception number matches the exception number assigned on the restriction table.
Programming Reference Guide Automatic Route Selection Programming Step 1 – Program a Number Entry – The ARS feature interacts with the toll restriction feature. You must enter a number on the toll restriction table and assign a route table to it before the system can perform ARS on the dialed number. The system will route only those numbers that you have both assigned a route number to and entered on the toll restriction table. Step 2 – Program the Route Table – There are 32 route tables.
Programming Reference Guide Step 1: Programming a Number Entry 1. From the expanded Toll/ARS menu, click on Restriction Tables. 2. Highlight a blank entry. 3. Place the cursor in the Number to Restrict box and enter the number you wish to route. 4. Click on the Route Table button and select a route table. Step 2: Programming the Route Table 1. Highlight the first entry of the Route Table to be programmed. Example: Row 1 of Table 1 2.
Programming Reference Guide Step 3: Programming the Line Groups 1. From the expanded Lines menu, click on Line Group Programming. [TIP]: It’s helpful to name the Line Group for easy identification. Printed in the USA 2. Click on Browse. From the Line Group Programming screen, select the line(s) from the Available side and click on <-Add or <<-Add All to move selections to the Selected side.
Programming Reference Guide Step 4: Programming the Route Access Level NOTE: By adjusting the route access level you can allow stations to gain access to some routes in a route table while denying it to others. To gain access, the station route access level must be equal to or greater than the route access level set in the route table. 1. From the expanded Station menu, click on Class of Service Programming menu, and select a C.O.S. Group. 2. Click on the Feature Value button and select an access level.
Programming Reference Guide Step 5: Programming the Modify Digit Table 1. From the expanded Toll/ARS menu, click on Modify Digit Tables. 2. Highlight the digit table entry you assigned in the route table. 3. Click on the Command to Process button and make your entry. Entries can include D to delete, I to insert (add), C to copy from buffer, CR to copy remaining from buffer. See the Modify Digit subject in the main Help menu for more information. Step 6: Enabling ARS 1.
Programming Reference Guide GCA3A39-877, Rev 5, Issue 9/01 Page 18 Printed in the USA
Working with a Key Voice System Working with a Key Voice System Key Voice Product Overview Key Voice products combine the power of automated attendant services with an expansive feature set designed to give callers and system subscribers call handling and messaging flexibility that is simply unparalleled in systems of their size and type.
Working with a Key Voice System Available Voice Boards Debut Small Office Lite Small Office and Corporate Office Small Office NT/2000 and Corporate Office NT/2000 Interchange Dialogic D/41H (hybrid) Dialogic: DIALOG/4 Dialogic: DIALOG/4 ProLine/2V D/41D D/41E D/41H D160SCLS D/4 PCI D/42SL D/42NS D/42SX Dialogic: DIALOG/4 ProLine/2V D/41D D/41E D/41H D160SCLS D/42SL D/42NS D/4 PCI* D/82JCT-U* Dialogic: DIALOG/4 ProLine/2V D/41D D/41E D/41H D160SCLS D/42SL D/42NS D/4 PCI* D/82JCT-U* Rhetorex: RDSP
Working with a Key Voice System • • • Comdial Executech 2000 Comdial FX, FXS, FXT Comdial Unisyn NOTE: Call Key Voice technical support for information on specific software levels required.
Working with a Key Voice System Optional Features Interchange CORPORATE OFFICE NT/2000 SMALL OFFICE NT/2000 CORPORATE OFFICE SMALL OFFICE SMALL OFFICE LITE DEBUT Fax Mail Fax Mail Fax Mail None Fax Distribution Fax Distribution Talking Classifieds None Fax Distribution Talking Classifieds Interactive Voice Response Interactive Voice Response Interactive Voice Response Telemarketing Telemarketing Talking Classifieds Talking Classifieds Talking Classifieds Telemarketing Telema
Working with a Key Voice System Call Queuing Call queuing gives callers the option of holding for a specific extension when it is busy. The system politely keeps callers apprised of their position in line. Key Voice systems may be designed to frequently check with holding callers, offering options such as leave a voice mail message, speak to the operator, or try another extension. Music or informational messages can also be played while callers are waiting.
Working with a Key Voice System Greetings by Port/Trunk Using the greetings by port or greetings by trunk feature, you can have the system answer calls for certain individuals, functions, or departments with specific greetings you designate. Multilingual Capability Key Voice systems are capable of processing calls in up to 9 languages simultaneously. At the start of the call, callers are asked to choose from a menu of languages.
Working with a Key Voice System Call Forwarding Call forwarding allows subscribers to have the system automatically transfer their calls to another extension or phone. This feature ensures that important calls receive prompt attention, either by another subscriber, who was designated to receive the forwarded calls, or by the subscriber, who set up the system to send the calls to a location other than his/her usual extension. Call Recording Subscriber’s have the ability to record calls they receive.
Working with a Key Voice System Future delivery is particularly useful as an automated reminder system that prevents subscribers from forgetting to relay messages. Guest/Client Mailboxes Guest mailboxes with limited access to system features can be set up easily on the system. Using this feature, you can allow people or businesses who are associated with your business, but who do not have a telephone assignment, to have a voice mailbox on the system.
Working with a Key Voice System Message Waiting Lights The system lights message waiting lamps to signal subscribers that a message has been received in their mailbox. Certain telephone systems also integrate with Key Voice systems to show the number of new messages in the telephone’s display area. (These capabilities are only available with appropriately equipped telephones.
Working with a Key Voice System Personalized Voice Greetings Key Voice systems feature several voice greetings recorded by each subscriber. These prompts include a name prompt and up to 10 personal greeting prompts. The new user tutorial walks new subscribers through recording these prompts when they first call in. Private Messages Subscribers can tag messages as private. Private messages can only be listened to by the recipient, they cannot be forwarded.
Working with a Key Voice System Subscriber Outbound Calling After accessing his/her mailbox, a subscriber can have the system place a call to an outside telephone number. Using this feature, subscribers who call into their mailbox from a pay phone, for example, can make outbound calls through the Key Voice system. Additional controls allow system supervisors to restrict the area codes and phone numbers a subscriber can call when placing an outbound call through a mailbox.
Working with a Key Voice System outcome of the call (busy, completed), and list of all system boxes involved in the call (up to 99). The monitor feature provides specific detail on a port-by-port basis. Class of Service Programming The system supervisor can define up to 8 different classes of service.
Working with a Key Voice System Line Groups System supervisors can limit outbound calls (made for activating message waiting indicators, pager notification, message delivery, etc.) to certain system ports. Ports can be placed into one, several, or none of 4 line groups, and each line group can then be limited to certain types of outbound calls. Line groups allow you to control how system ports are used, so the system can process calls most effectively for your unique environment.
Working with a Key Voice System Caller Voice Routing (rotary caller handling) The system can be set up to detect voice on the line then route the call to a specific box when voice is detected. This allows Key Voice to prompt callers to speak a response if they are calling from a rotary phone, then quickly process the call when the voice response is detected.
Working with a Key Voice System Avanced Features ACD/Customer Service Box Key Voice’s ACD/Customer Service box provides automatic call distribution for phone systems that do not have hunting abilities. Individual mailboxes can log into or out of each ACD/Customer Service group box. When a caller routes to the box, the system hunts for an available extension in that department until it finds one that is not busy. The caller reaches a live person quickly, after making only one selection.
Working with a Key Voice System has the ability to capture callers’ DTMF input and process the digits in ASCII format. This provides an excellent way of taking orders and printing data in a desired output, or even saving data to a file to be processed in a batch mode. TDD Compatibility Key Voice systems are capable of processing calls made with Telecommunication Devices for the Deaf (TDDs). The system simply treats tones generated by TDDs as a second language.
Working with a Key Voice System Talking Classifieds Service Talking Classifieds automates the way callers obtain product and/or service information. Callers are asked to answer up to 4 questions by using their touch-tone phone pad. The system translates the responses into an “information request profile,” then searches an information database specifically designed for this application.
Working with a Key Voice System Integrated Synchronized Unified Messaging Interchange integrated unified messaging features allow subscribers to use their Microsoft Outlook e-mail Inbox to manage their voice mail messages and voice mail messages with fax attachments along side of their e-mail messages. Subscribers can: • Compose, play, forward, reply to, and delete voice mail messages from the Inbox. • Send voice mail messages via e-mail to non-subscribers (messages are received as .
Working with a Key Voice System E-mail Reader with Interchange As an optional add-on package to Interchange, Key Voice provides a sophisticated text-to-speech e-mail reader. With the e-mail reader, a mailbox owner can log in to his/her voice mailbox over the telephone and select options to “hear” new or saved e-mail messages (in addition to new and saved voice/fax messages). The e-mail reader voices e-mail message text to the mailbox owner.
Working with a Key Voice System Understanding the General Steps to Routing Calls and Taking Messages Understanding Business Hours and System Modes During most days, at any given time, the Key Voice system is operating in 1 of 3 modes: Day Service mode, Lunch Service mode, or Night Service mode. The current system mode is dictated by the system time of day and how the technician classified that time of day on the Business Hours setup screen.
Working with a Key Voice System Holiday dates are defined on this screen. Understanding How the Key Voice System Routes Calls It Receives from the Phone System A Key Voice system is attached to a phone system in the same manner as other telephone extensions are connected to the phone system. The ports running between the phone system and the Key Voice system each have unique extension numbers.
Working with a Key Voice System 2. If integration digits are received, the Key Voice system reads the file named TRANS.TXT to see if those specific digits are listed in the file. The TRANS.TXT file identifies certain integration digits the phone system may pass to the Key Voice system along with rules that instruct the Key Voice system what to do if it receives those specific digits. Because of the TRANS.
Working with a Key Voice System These fields allow the technician to set up singledigit dialing options such as , "Press 1 for sales, press 2 for support..." 5. During and after the greeting plays, the Routing box listens for any key presses the caller makes. The system executes those key presses to send the call on to another box on the system. If a caller dials 3-5-7, for example, the Routing box sends the call to box 357.
Working with a Key Voice System Extension to which this Mailbox will transfer calls that are routed to it. Transferring method Mailbox will use to send the call to the extension. When the technician sets up a Mailbox to transfer a call to an extension, he/she can choose to use 1 of 4 different transferring methods: Blind, Wait for Ring, Wait for Answer, or Screen.
Working with a Key Voice System • The Wait for Ring transfer type is a hybrid of the Wait for Answer and Blind transfer types. When Wait for Ring transferring is used, the Mailbox executes a Blind transfer when it detects ringing at the extension. The Mailbox relies on the extension to forward nonanswered calls back to the Key Voice system with integration information (see information on Blind transfers, above).
Working with a Key Voice System GCA39-826 Rev 1, Issue 9/01 Page 26 Printed in the USA
Peripheral Devices Peripheral Devices for Comdial Systems PCIU NOTE: A product discontinuation is planned for the PCIU. The Personal Computer Interface Unit (PCIU) is a device you can connect between a digital station port and its proprietary telephone. The PCIU allows telephone users to initiate telephonerelated functions from their personal computers (PC). Applications such as this are commonly known as Computer Telephony Integration (CTI) applications.
Peripheral Devices Caller Identification The caller ID unit interfaces with analog CO lines only. It is not needed for T-1 or PRI applications. Caller ID service must be ordered from the local service provider. This hardware device supports either 4 or 8 caller ID conditioned lines per unit. You can serially connect 4- and 8-port devices to give larger systems the ability to support a maximum of 64 caller ID conditioned lines.
Peripheral Devices Digital Voice Announcer The digital voice announcer device (DVA) is an optional line-powered unit that connects to a digital station port and plays pre-recorded voice prompts and dialing instructions to incoming callers on the direct inward system access (DISA) lines. Currently, DISA is the only feature to take advantage of the DVA’s voice prompting capability; therefore, for the DVA to function, you must have DISA lines assigned and programmed.
Peripheral Devices Analog Terminal Interface/Off Premises Extension The ATI-D-1PT is a multipurpose, on-premise accessory for the digital communications system that enables you to connect IST devices to a digital station board. The ATI-D-1PT supports a wide variety of IST equipment such as 500 and 2500-type telephones, cordless telephones, answering machines, fax machines, data modems, and analog voice mail systems. It will accept both tone (DTMF) and pulse (rotary) dialing from these devices.
Peripheral Devices Bridged Console Bridge Consoles come in two models IB24X and IB48X. The IB24X gives 24 additional DSS/BLF buttons, and the IB48X supplies 48 additional DSS/BLF buttons. Both models can work with 8324F, 8324S, 8312S, and 8212S telephones. When you connect a DSS/BLF console to the bridged console port of these telephones, you are actually connecting the console to the same physical station port as the telephone is connected.
Peripheral Devices IMIST-Module The IMIST module installs inside the adjustable pedestal of specific model-types of Impact SCS telephones. The IMIST module provides a means whereby installers can add IST equipment to the same station port that its host telephone occupies. This additional equipment could be any IST device from a credit card machines to a modem.
Peripheral Devices NOTE: On systems that require a DATA button to activate the IST Module, users must do this activation remotely since the single line proprietary telephone does not provide programmable buttons that can serve as a DATA button.
Peripheral Devices Scout Telephone NOTE: A product replacement is planned for the Scout telephone. The Scout is a 900 MHz spread spectrum digital wireless telephone. It essentially operates as a radio, consisting of a digital station port, a base, and a handset. The base units send and receive signals that allow users to operate wireless telephone handsets.
Understanding Available Resources Understanding Available Resources Overview In addition to the technical documentation available for the FX system, there are additional resources you have for obtaining important functionality information on these systems. This section introduces these resources. Dealer Resource Center • • On the Comdial web site, Comdial maintains a Dealer Resource Center that is a private, password-protected resource for qualified Comdial dealer technicians.
Understanding Available Resources Accessing the Dealer Resource Center • You must have an account set up for you before you can access the Dealer Resource Center site. • You apply for an account to access the Dealer Resource Center site by following the Apply for Access instructions located on http://echannel.comdial.com. Generally, you can expect a reply within one business day. All applicants are verified as current Comdial dealer technicians before they are registered on the system.
Understanding Available Resources * TechTips - TechTips are valuable pieces of information obtained from the technical service departments at Comdial and Key Voice. * SABs (Service Advisory Bulletins) - The Service Advisory Bulletin area contains documents that enlighten technicians to issues that may cause problems in the operation of Comdial or Key Voice hardware and software and workarounds for those issues.
Understanding Available Resources FAQ and TechTip Reference Guide This topic is designed to highlight some of the more frequently referenced FAQs and TechTips. NOTE: The following information is current as of September 2001. Note that additional information has been posted to the FAQ, TechTip, and SAB area of the OSS since this date. FAQs Computer Telephony Integration Systems Question: Why are TCP/IP and IPX/SPX the preferred networking protocols for Comdial CTI applications over NETBIOS? fq-cti00001.
Understanding Available Resources Question: I am trying to log into my NT Quick Q, but I get a message that someone else is already logged on with access to the configuration menu. I've checked all of the client's PCs and no one else is logged in. How can I get into the Quick Q programming? fq-cti00009.pdf 03/12/01 Question: I am installing Quick Q on my DXP Plus. Can I use the local maintenance port for my serial connection between the Quick Q PC and the DXP Plus? fq-cti00010.
Understanding Available Resources dxp00003.pdf 10/25/00 Question: I just installed my FXT, and I hear a clicking noise coming from the power supply, how do I stop this? dxp00004.pdf 10/25/00 Question: I am trying to use DISA to dial out on my system. I only seem to be able to dial out if ARS is disabled. What do I need to program? dxp00005.pdf 10/25/00 Question: How many IST telephones can have stutter dial tone simultaneously on 15A? dxp00006.
Understanding Available Resources Question: When I am configuring my network hub or node, it looks like the network board is transferring data, but the far end(s) do not appear to be receiving the information. What do I do? dxp00014.pdf 03/08/01 Question: I am upgrading my to a new release of software, do I need to pay for a new magic number? dxp00015.pdf 03/08/01 Question: I am trying to install a bridged console, but the option in VMMI is grayed out. How do I install this? dxp00016.
Understanding Available Resources dxp00023.pdf 04/26/01 Question: On my networking site, the nodes are not passing outbound caller ID information over a PRI when accessing a line in the hub. What is causing this? dxp00024.pdf 04/26/01 Question: I have CFOS set on my system with PRI lines. Intercom calls will CFOS, but not lines transferred or directly ringing to this station. What am I missing in my programming? dxp00025.
Understanding Available Resources Question: I am trying to use an auto dial button to perform a Centrex transfer. It does not appear to be working. Is there anything special I need to do when using this feature? fq-dxp00033.pdf 05/30/01 Question: Does Comdial DXP/DXP Plus/FX Family support 2B channel transfer on PRI circuits? fq-dxp00034.
Understanding Available Resources TechTips Computer Telephony Integration Systems DVA01 - Recording/Deleting/Playing Back Message for Quick Q CTI000001 08/15/00 Floppy drive locking up on NT CTI000002 08/15/00 Wallboards not working with Celeron Processor CTI000003 08/15/00 Networking Restrictions on CTI Applications DXP and FX Systems Software Support on Specific Revisions of PLS Boards DXP000001 08/15/00 When Running Diagnostics Scratch RAM Memory Test, the System May Lock Up or Reset DXP000002 08/15/00
Understanding Available Resources CFOS - Programming Setup DXP000007 08/15/00 Large Screen Display Support DXP000008 08/15/00 Paging Across the Network Workaround DXP000009 08/15/00 Network ARS Programming with Line Pooling DXP000010 08/15/00 SOHVA Programming DXP000011 08/15/00 Windows NT System Locking Up When the A: Drive (Floppy) is Accessed DXP000012 08/15/00 Programming Operator 0 to Ring Multiple Lines DXP000013 08/15/00 The Artwork on the Backplane of the Main FXT Cabinet, and the FXINT MAUX or FXA
Understanding Available Resources Call Announce/Handsfree Answerback on Analog Phones No Longer Supported DXP000020 08/15/00 Using External Modems on Comdial Systems Through IST Ports DXP000021 08/15/00 XVM Button Mapping for the Node Extensions DXP000023 08/15/00 The "2" is No Longer Necessary When Using XVM to Voicemail DXP000024 08/15/00 SMDA Emergency Number Alarm Alerting DXP000025 08/15/00 DIP switches labeled incorrectly on DXPT1/DXNET/DXPT1-PRI/FXT1/FXPRI/FXNET DXP000026 11/10/00 CID04(08)-C dip sw
Understanding Available Resources DXP000033 11/21/00 Programming a System to Use Account Codes and Forced Account Codes DXP000034 12/01/00 Programming a System to Use Account Codes and Forced Account Codes DXP000035 12/01/00 Installing the Enhanced Front Panel DXP000036 12/01/00 Installing IVPC boards to digital station ports DXP000037 01/08/01 Enhanced Ringing DXP000038 01/10/01 Understanding PRI Board Programming Options DXP000039 01/10/01 Dip-Switch Settings on T-1 and PRI Boards DXP000040 01/10/01 Netw
Understanding Available Resources Cannot log in to either COM 1 or COM 2 on the FXCPU-1 EX DXP000046 03/12/01 Serial number labeled on the CPU is different than the serial number listed when I am logged into VMMI DXP000047 03/12/01 Using a delayed hotline DXP000048 03/12/01 Using toll groups DXP000049 03/12/01 Understanding the diagnostic LEDs on diagnostic PRI boards DXP000050 03/12/01 DISA Programming DXP000052 04/26/01 T-1 Board Testing DXP000053 04/26/01 Saving and loading the database DXP000054 04/26/
Understanding Available Resources Virtual Networking Request Form documentation DXP000059 06/15/01 IST ports playing background music when you go off hook, and telephones cannot be used DXP000060 06/22/01 Changing system platform compatibility DXP000061 06/27/01 Digital station boards just added are not coming up DXP000062 06/27/01 IVPC boards not dialing out on message notifications DXP000063 07/12/01 Prohibiting callers from dialing *67, *69, etc.
Understanding Available Resources SAB (Service Advisory Bulletin) Reference Section SAB00001.PDF PC Based Products Power Supply SAB00003.PDF Slow digital communications throughput SAB00004.PDF Unexpected behavior: DXPT1 24-port line board/DXPT1-PRI line boards SAB00006.PDF Software uploads fail to complete successfully SAB00009.PDF small ofc lite: shorted motherboard SAB00010.PDF small ofc lite: key link difficulties SAB00011.PDF Caller ID Option: Failure to recognize Caller ID Information SAB00031.
Understanding Available Resources SAB00051.PDF Additional Voice Mail features on Concierge SAB00052.PDF Discrepency in SW driver versions and data entry parameters on VM SAB00053.PDF Discontinuation of FXSRV-1 Board SAB00054.PDF ARS Dialing Errors on Common Code Systems SAB00055.PDF QuickQ ACD Installation Failure Causes SAB00056A.PDF DXPSW-PLS Revisions for CCB SW Releases SAB00057.PDF BIOS Settings for PCI A55D Single-Board Computer SAB00058.
Understanding Available Resources SAB001-CCB T1, PRI, Networking boards require certain revision firmware to match latest software release GCA39-827 Rev 1, Issue 9/01 Page 18 Printed in the USA
VMMI Programming Exercises Exercise 1: Establishing a Direct Connection Pre-Setup Discussion In this exercise, you will: • Connect a PC to the phone system. • Establish a connection in VMMI. • Master clear the system. • Set the system clock. Programming with a PC One of the ways to program the DXP, DXP Plus, FX96, FXT, FXS, and FXII is to connect a computer directly to the system using a modular telephone line cord and adapter for the 9-pin serial port on the computer.
VMMI Programming Exercises Master Clear Modes The master clear feature returns the entire system to the default operating parameters, clears all stored speed dial numbers, and clears any other custom programming as well. The system takes 15 to 20 seconds to exercise a master clear command depending upon the system size. You can select one of three different master clear options: • With system mode 1 option, the system assumes a set of parameters that reflect a key system arrangement.
VMMI Programming Exercises Exercise Setup Task 1. Connect to the switch using VMMI: Comments Select the Switch drop-down menu. Select Connect to…. User Name is Installer Input the password: Default is I*746* Set the Connection parameters: DXP/Plus: 9600 Baud, Parity=None, Data Bits=8, Stop Bits=1 FX Series: 19200 Baud, Parity=None, Data Bits=8, Stop Bits=1 Click on Connect 2. Master Clear the system. Select the File drop-down menu. Select Master Clear and Select Mode 1 3.
VMMI Programming Exercises Testing the Setup Task Expected Results 1. Go to the File drop-down and select Master Clear. Review each Master Clear Mode to make sure you understand how the system is pre-set with each selection. 2. Go to the Programming drop-down and select Stations or use Ctrl-Shift-S. Select Station Button Mapping for any port that is equipped with a phone. Note that line ports have been assigned to buttons on the phone. (Per Master Clear Mode 1.) 3.
VMMI Programming Exercises Exercise 3: Diagnostic Login Option Pre-Setup Discussion In this exercise, you will: • Connect to the telephone system using an alternative method. • Check diagnostics on the telephone system. This exercise presents information you can use to determine the status of memory in the system. It also allows you to identify the board revision level status. Exercise Setup Task 1. Comments Direct connect to the system using the 9-pin adaptor and line cord provided.
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VMMI Programming Exercises Testing the Setup Task 1. Select Diagnostics. 2. Run one of the diagnostics. Expected Results You will see a response from the system that indicates pass or fail. Exercise Review • Did you notice the DTMF receiver test? DTMF receivers are a common resource and the only way to verify that they are all working is through this test. • Most results are simple pass or fail.
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VMMI Programming Exercises Exercise 4: Building a New Database (Offline) Pre-Setup Discussion This exercise demonstrates another way you can make changes to the Comdial phone system’s database. In this exercise your PC with VMMI is not physically connected to the system. Instead, you make changes in VMMI, then later upload (or restore) those changes to the Comdial phone system. This programming technique is referred to as building an offline database.
VMMI Programming Exercises Exercise Setup Task 1. Comments Open a new file: Go to File drop-down menu, and select New. 2. 3. 4. • Select the platform FXII Expansion. • Select Master Clear Mode 1. • Select the 17A feature set. • Check only the Impact and Impact SCS Support box. • Select 0 Expansion Cabinets. Set up the board configuration: • Use the boards listed in the cabinet view to the right. • Go to the Programming pull-down menu, and select Board Configuration or use Ctrl-Shift-B.
VMMI Programming Exercises Station Port Locations Worksheet Station Intercom Phone Model 1. 1001 12 Line LCD Speakerphone with Aux. Jack 2. 1002 12 Line LCD Speakerphone with Aux. Jack 3. 1003 12 Line LCD Speakerphone with Aux. Jack 4. 1004 24 Line LCD Speakerphone with Aux. Jack 5. 1005 24 Line LCD Speakerphone with Aux. Jack Slot Board Type 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16.
VMMI Programming Exercises FX Slot Assignments Worksheet FXT Slot Cabinet FXII (6 slots in each 5 cabinets) Board Type Slot Cabinet 1. Main 1. Main 2. Main 2. Main 3. Main 3. Main 4. Main 4. Main 5. Main 5. Main 6. Main 6. Main 7. Main 7. Expansion 1 8. Main 8. Expansion 1 9. Main 9. Expansion 1 10. Main 10. Expansion 1 11. Main 11. Expansion 1 12. Main 12. Expansion 1 13. Main. 13. Expansion 2 14. Main. 14. Expansion 2 15. Expansion 15.
VMMI Programming Exercises FX Slot Assignments Worksheet FXS Slot Cabinet 1. Main 2. Main 3. Main 4. Main 5. Main 6. Main 7. Expansion 8. Expansion. 9. Expansion 10. Expansion 11. Expansion 12. Expansion 13. Expansion 14. Expansion 15. Expansion 16. Expansion. 17. Expansion 18. Expansion 19. Expansion 20. Expansion 21. Expansion 22. Expansion 23. Expansion 24. Expansion 25. Expansion 26. Expansion 27. Expansion 28. Expansion 29.
VMMI Programming Exercises Testing the Setup Task 1. 2. 3. 4. Expected Results Locate the file Class.dbr you created using Windows Explorer: • To open Explorer, right click the Start Button and select Explore. Explorer will show a window with all the folders on your C drive listed on the left. Find the Comdial folder. Double click to open that folder, then the VMMI folder, then the Program folder. The window on the right will show all the files in the Program folder.
VMMI Programming Exercises where the equipment is located. When you restore a database to the switch, keep in mind the switch will be out of service during the restore. • This is a time-saver when you have a new install because you can program the database before you even get the equipment.
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VMMI Programming Exercises Exercise 5: Programming System Features Pre-Setup Discussion In this exercise, you will program system features. This exercise lets you make actual changes in the system configuration. These changes are things that affect the whole system—all telephones on the system. The exercise allows you to explore where various options are located and the results changes you make.
VMMI Programming Exercises Exercise Setup Task Comments 1. Open your Class.dbr database if you haven’t already done so. You will add System programming to your new database. 2. Go to the Program pull-down menu and select the System option. Program information into the system using the data provided on the following tables. 3.
VMMI Programming Exercises SOHVA Tables System Speed Dials Timing Printed in the USA Page 19 GCA39-082 Rev 2, Issue 9/01
VMMI Programming Exercises System Parameters Paging Zones Enhanced Ringing Options GCA39-082 Rev 2, Issue 9/01 Page 20 Printed in the USA
VMMI Programming Exercises Testing the Setup Task Expected Results 1. Restore the database to the system. This step is optional, you will need a FXII system with the listed boards and phones to test this and other exercises. 2. From the list of System items you changed, do a sample testing of some of the items to verify they are now part of the operating software.
VMMI Programming Exercises Exercise 6: Station Programming Pre-Setup Discussion Station Feature programming is a powerful and flexible tool you can use to refine the Comdial system setup. There are many options associated with Station Feature programming. This hands-on exercise introduces you to some of them.
VMMI Programming Exercises Exercise Setup Use Section 9, Programming Reference Guide for help with this exercise. Task Comments 1. Open your Class.dbr database if you haven’t already done so. You will add Station programming to your database. 2. Go to the Program pull-down menu and select the Stations option. Program information into the system using the data provided on the following tables. 3.
VMMI Programming Exercises Copy Station Programming Once you program a station, you can use it as a model or source station that you copy to make destination stations have the same programming parameters. VMMI Discussion Points This segment discusses: • From the Stations menu, choose Edit / Copy Item. • This feature is useful for moving stations from one port to another. Exercise Setup Task Comments 1. Using 1004 as the source, copy stations 1005-1015 to 1004’s phone model. Copy Phone Model Only.
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VMMI Programming Exercises Exercise 7: Class of Service Programming Pre-Setup Discussion A Class of Service (COS) allows you to group several basic and advanced station features into clearly defined groups. These programmed groups can then be associated with a single station or group of stations in the Station Programming field. There are 32 classes of service that you can define and assign to stations.
VMMI Programming Exercises • How to perform Copy Class of Service programming. • Why Copy Class of Service Programming is similar to Copy Station Programming. Copy Class of Service To copy a class of service to another class of service, follow these steps: 1. Go to the Station Menu and click on Class of Service. 2. Go to Edit in the top tool bar and click on Copy Item. 3.
VMMI Programming Exercises Exercise Setup Tasks 1. Using Class of Service 32 as the source COS, Copy COS 32 to COS 5, 15, and 25. 2. In COS 5 make the following changes: 3. 4. 5. 6.
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VMMI Programming Exercises Exercise 8: Station Hunting Programming Pre-Setup Discussion In this exercise, you will: • Learn how to create a pilot number and associate stations in a hunt group. • Complete Station Hunt programming. • Test the connection by calling into a station hunt group and observing the hunt group process. VMMI Discussion Points Of all the exercises, Station Hunting is one of the most self-contained.
VMMI Programming Exercises Station Hunting Overview Station Hunting is a means of routing both intercom and outside calls through a logical grouping of stations and on to a designated overflow location in case of no answer or if all stations in the hunt group are busy. Station Hunting is sometimes called the “poor man’s ACD” (Automatic Call Distributor), because it has some features that a call center would find beneficial during its daily operation.
VMMI Programming Exercises Pilot numbers must not conflict with Personal or Group intercom extensions. Generally, if you are going to use extensions from a Master Clear Mode 1 or 2 database, it is best if you use extension numbers ranging from 5524-5998. If a specific pilot number is required, you may need to remove the Group intercoms before it can become available. Pilot numbers can be translated from a DID table, allowing a person to call right into the Hunt Group, bypassing the attendant.
VMMI Programming Exercises Step 3: Specifying the Call Advance Time The Call Advance Time is a programmable feature that the technician uses to determine the time interval that a station within a hunt group rings unanswered before the system routes the call to the next station in the group. By default, hunt Group members who are currently on calls are considered busy and not in the hunt group, so a hunt group member can be skipped in this case.
VMMI Programming Exercises all members are currently on calls the calling party is immediately sent to the overflow extension. The Overflow destination extension can be an intercom number or feature code that calls another station, a group intercom number, a voice mail number, or another station hunt group pilot extension. Step 5: Specifying the Ringing Times The Ringing Times option is discussed in system and station programming. See these exercises for details on using this option.
VMMI Programming Exercises Type of Hunting Description Terminal station hunting This choice always delivers a call to the first idle station programmed in the hunt group. If the station does not answer within a programmed amount of time (programmed as the Call Advance Time), the system delivers the call to the next sequential idle station programmed in the hunt group. The system makes no attempt to balance the distribution of incoming calls as this is a linear search through the programmed list.
VMMI Programming Exercises Exercise Setup Task 1. Comments Create a Station Hunt Group using a valid pilot number. Name the Hunt group Sales. Use Edit, Add Item. Or, use Alt-Ins on the keyboard. 2. In the order given, put the following numbers in the hunt group member list: 3. Extensions: 1003,1002 4. Assign 1001 to the Overflow destination. 5. Assign a Call Advance Time of 10 seconds; The Overflow Time 30 seconds. 6. Assign a Distributed Search Type. If grayed out you must click on Apply.
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VMMI Programming Exercises Exercise 9: DID Block Programming Pre-Setup Discussion In this exercise, you will: • Create a DID Block Translation table. • Test the table to see if translation takes place and the proper station rings. DID is Direct Inward Dialing. You can dial inside a company directly without going through the attendant. This feature used to be an exclusive feature of Centrex.
VMMI Programming Exercises VMMI Discussion Points This segment discusses: • Lines / Line Type Specific DID / DNIS Block. • Line menu / DID Block Options. • Line menu / DID Translation Table (for a new table you must use Add / Remove Item). Exercise Setup Task Comments 1. Program a DID Block using the programming steps listed below. When programming, insert the data shown in the VMMI screen shots below. 2. Select the Programming pull-down menu.
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VMMI Programming Exercises Continue to the next exercise.
VMMI Programming Exercises Exercise 10: E & M Tie Line Programming Pre-Setup Discussion In this exercise, you will: • Review the concepts behind E & M tie line programming • Program E & M tie lines between two Comdial systems using T-1 lines • Test the connection by making a personal intercom call from one system to the other system VMMI Discussion Points This segment discusses: • Cabinet View / Show Circuits • Line Programming / Line Types • Line Programming / Signaling Types • Line Programmi
VMMI Programming Exercises Comdial makes the following boards that are capable of using E & M tie lines: Board FXEMDD-DF FXEMDD-MF Comments The FXEMDD-DF/MF boards are analog boards that provide two wires for a tip and ring voice circuit and two wires (the E & M line) to provide control signaling between the systems. When a local FX or DXP puts a request for service from the remote equipment on the M lead, the remote equipment detects this request on its E lead.
VMMI Programming Exercises Examples of Direct and Carrier Type connections are shown below: Printed in the USA Page 23 GCA39-082 Rev 2, Issue 9/01
VMMI Programming Exercises Signaling Types You can program the communication system to respond to 3 different standard-protocol types of E & M signaling: immediate signaling, wink signaling, and delayed signaling. Immediate Signaling The called system answers as soon as the calling system initiates the call. There is no delay between calling and answering. This signaling method is usually used if the line is programmed for hot line operation or is programmed for pulse dialing.
VMMI Programming Exercises Step 1: Specifying the Circuits When programming two systems to use tie line connections, note that both systems must have the same number of actual circuits and trunks. NOTE: Generally, a T-1 circuit between two systems with mismatched line types will ring the T-1 lines when the circuit is first connected, and will continue to ring until the lines are programmed correctly.
VMMI Programming Exercises When programming tie lines, line port similarity does not matter, only circuit similarity. If you were going to program two E & M tie line trunks between these two systems using circuits 4 and 5, you would begin programming the tie lines on line ports 28 and 29 on the FX and line ports 4 and 5 on the DXP. Note that if two trunks are programmed on one system, two must be programmed on the other as well.
VMMI Programming Exercises Step 3: Setting Up Line Access Once the tie lines themselves are programmed, it then becomes necessary to program a way to access them. This can be done three ways: • Associate the E & M tie lines with a line group and button map the line group button on the calling station(s). • Prime Line Group the tie line group in Station programming. • Have users dial a line group feature code to access the tie lines.
VMMI Programming Exercises NOTE: If you performed a MASTER CLEAR mode 3, remember that for lines to be accessed or work correctly Originate and Answer On Lines and Line Group Access must be enabled with the lines and line groups being used. All three features are located in Class of Service Programming. Exercise Setup Task Comments 1. Program circuits 4, 5, 6, and 7 on the T-1 board as E&M tie lines. 2. Select Direct as the connection mode. Use Default Wink Start signaling. 3.
VMMI Programming Exercises Exercise 11: Group Intercoms Pre-Setup Discussion Hybrid Mode The Hybrid mode, or PBX mode, is an arrangement where the system telephones do not have direct line appearances. Instead, they use the intercom key to make or receive calls. In addition to the intercom key, they may have call keys or group intercoms. These group intercoms are extra intercom keys that allow a telephone user to handle multiple calls.
VMMI Programming Exercises Application Choose the Hybrid mode when your customer has more C.O. lines in the system than their telephones have buttons. For example, a customer has 48 lines, and 24 button telephones. This is common on larger systems.
VMMI Programming Exercises Programming There are two options when programming a system for the Hybrid mode using VMMI: • With the master clear mode 2 option, the system assumes a set of parameters that reflect a hybrid, or PBX-like system arrangement. This means that multi-line telephones have no direct line appearances in their button maps; however, they do have unique group intercoms assigned to their button maps and to their intercom hunt lists.
VMMI Programming Exercises Functionality When a user selects a group intercom and dials a line group code to select a line, or dials a code to retrieve a call from a park orbit, the system places the subsequent line appearance on the group intercom that the user pre-selected. The line appearance remains at that group intercom until the user finishes his or her call, parks the call, or transfers it to another telephone. Call Keys User presses “Call 1” and, for example, dials 9 to make an outside call.
VMMI Programming Exercises Park Keys An efficient way to handle calls when the telephone is mapped with call keys is to add park keys. This allows a user to place a call in a “hold state” that is shared by other users. The idea is to map the same park keys on several system telephones that share a common group. This allows users to park a call and make a page to announce the parked call. If a call is parked on “Park 1” (flashing red) and the user wants to retrieve it, they press Park1.
VMMI Programming Exercises Applications Unique Group Intercoms for Each User If you choose master clear mode 2, each telephone gets its own set of two group intercoms. This is the most common application. Ext. 1003 Ext. 1004 Ext. 1005 Ext. 1006 Group Intercoms Group Intercoms Group Intercoms Group Intercoms 3103, 4103 3104, 4104 3105, 4105 3106, 4106 Same Group Intercoms Shared by Users You can have several telephones share the same group intercoms as an “answer group.
VMMI Programming Exercises VMMI Discussion Points This segment discusses: • Group Intercoms / Add/Remove Item • Stations / General / Group Intercom Access and Intercom Hunt List • Stations / Button Mapping Exercise Setup Task 1. Add group intercoms in VMMI: • 2. 3. Select Add/Remove Intercoms in Group Intercoms. Provide four additional intercom paths to extension 1002: • Select the Intercom Hunt List in Station Programming/General. • Use 4101, 4102, 4103, and 4104.
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VMMI Programming Exercises Testing the Setup Task Expected Results 1. Restore the database to the switch (optional). 2. Plug a 25 pair cable from the IST board to the Loop Start Line board. This will allow you to test the Line Group 1 access from 1002 and 1003. 3. Press a group intercom button on Ext. 1002. You will get intercom dial tone and see the button light up green. You will see it light up red at Ext 1003. Hang up. 4. Press a group intercom button on Ext. 1003.
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VMMI Programming Exercises Exercise 12: Basic Toll Restriction Pre-Setup Discussion The exercise discusses a simple toll restriction scenario, including programming and testing its operation. The items you must program in VMMI are located in several places. Follow the steps in this exercise carefully. Operation Comdial’s toll restriction works in a unique way. 1. When a system user (extension 1001) dials a number on a CO line, the system looks for a match in the Restriction tables.
VMMI Programming Exercises Implementation To implement a toll restriction plan, you must gather some initial information about the customer’s needs. • Who will be restricted, and what are each person’s extension numbers? • What will they be allowed / restricted to dial? Once you have this information, you can create a worksheet. From the worksheet you can enter the information in the VMMI programming fields. A sample worksheet is shown here.
VMMI Programming Exercises Worksheet Results The result of the example worksheet is: • Extension 1001 can dial any number matching Restriction table items 1-4 because it has restriction level 8 in its COS. * Item 1: 8 is greater than 3 = allowed * Item 2: 8 is greater than 5 = allowed • * Item 3: 8 is equal to 8 = allowed * Item 4 is set to “allow all” = allowed Extension 1002 can dial any number matching Restriction table items 1, 2, and 4 because it has restriction level 5 in its COS.
VMMI Programming Exercises For further explanation of the VMMI fields refer to the VMMI Help file. You can click on the button with the Restriction Table Programming screen open and the appropriate Help file displays. Exercise Setup Task Program the toll restriction scenario by following the steps listed on the next pages. Comment For assistance refer to the Help file or notify the instructor. 1.
VMMI Programming Exercises 3. Program the Restriction tables according to the table listed below. Be sure to start at Item 1 and make the tables exactly as they are shown. 4. In Line Programming make sure the lines in the database are all in Toll Group 1. This should be set by default, but verify they are programmed.
VMMI Programming Exercises Testing the Setup Task Expected Results 1. Save the database and restore it to the system (optional). Your toll restriction programming changes will now be programmed in the system and ready for you to test. 2. Plug a 25 pair cable from the IST board to the Loop Start Line board. This will allow you to test the Toll Restriction. 3. From any of the line appearances on the phones, make test calls from the extensions you programmed.