Specifications

DXP Correspondence Manual
DXP Peripherals
Understanding The Line/Voice Option/DVA Relationships
Take as an example a company with several departments; the .
company reserves all group-l messages for the sales department and
reserves all group-2 messages for the customer service department.
The company attendant records the group 1 and 2 message to have
meaning for the sales and customer service departments. The system
programmer assigns DISA lines 1,2, and 3 to the sales department
and DISA line 4,5, and 6 to the customer service department. He or
she also programs DISA line l-3 to have voice option 1 and DISA
line 4-6 to have voice option 2. This organization allows callers to
DISA line l-3 to receive and respond to messages associated with the
sales department and callers to DISA line 4-6 to receive and respond
to messages associated with the customer service department.
Defining DVA Messages
The available DVA messages include the following categories
DVA Index
L
Number
lo-13
14-17
I
18-21
I
22-25
26-29
I------
30
Message Type
Welcome Greetings 11
Day Main Menus l-4
Night Main Menus 14
Recall No Answer l-4
Recall Busy 14
Please Hold
Message Definition
Messages that
identify company or
department to caller.
System plays these
messages during
normal business
hours.
System plays these
these messages
during close of
business hours.
System plays these
messages when the
called station does
not answer.
System plays these
messages when
called station does
not answer.
System plays this
message callers
when they page.
DXP Peripherals 15 - 7