Specifications
DXf
Peripherals
DXP
Correspondence Manual
15.4
Digital Voice
Announce
Programming
The digital voice announce device (DVA) is an optional line-powered
unit that connects to a digital station port and plays pre-recorded voice
prompts and dialing instructions to incoming callers on the direct
inward system access (DISA) lines.
.
Currently, DISA is the only DXP feature to take advantage of the
DVA’s voice prompting capability; therefore, for the DVA to
function, you must have DISA lines assigned and programmed. The
maximum number of DVA units you can install is limited only by the
number of DXP station ports (192). Once you connect the DVA to a
digital station port, the DVA identifies itself to the DXP, so you do not
have any phone-type programming to do. You don’t have to program
the system to send DTMF or ringing signals to activate the DVA,
because DISA programming determines the DVA’s actions. When
you use a DVA in conjunction with DISA, the DXP automatically
answers the DISA lines and guides the callers with DVA-originated
voice prompts.
A DVA accepts and stores up to four recorded messages, with a total
maximum recorded time for all messages of two minutes.
Each message type has a two-digit system index number (for example:
10 = Welcome Greeting 1, 11 = Welcome Greeting 2, and so forth).
You use this index number to identify the messages when you record
them. Many of the messages have a single-digit group option number
appended to their names (for example: Welcome Greeting 1, Day
Main Menu 1, and so forth). You, use this message group number to
place messages for a particular category of caller together (all group 1
messages for sales calls, all group 2 messages for service calls, and so
forth). You assign a message group to a DISA line based on the line’s
DISA voice option. Group 1 messages correspond with DISA voice
option 1, and so on. You assign a voice option, and thus a message
group, to a DISA line using programming procedures given in section
8.19, DISA and DISA voice options.
15
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6 DXP Peripherals