’ , : DXP Training Manual COMDIAL
DXP Correspondence Manual L Contents Contents Section Page Number Chapter One: Introducing The DXP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..~....................... l-l 1.1 Introducing This Course................................................................................. l-l 1.2 Using The Video Series ................................................................................. l-2 1.3 Introducing The DXP Hardware ..................................
Section Number Page Number Chapter Two: Planning An Installation ........................................................... 2-I 2.1 Introducing Chapter Two ............................................................................... 2-l 2.2 Ordering The Right Equipment ...................................................................... 2-2 2.3 Evaluating The Installation Site ..................................................................... 2-3 2.
DXP Correspondence Contents Manual Section Page Number Chapter Four: Programming The DXP ............................................................ 4-1 4.1 Introducing Programming.. ........................................................................... .4- 1 4.2 Using Other publications .............................................................................. .4-2 4.3 Two ways t o Program ................................................................................... .4-3 4.
Page Number Section Chapter Six: Station COS Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1 6.1 Introducing Station C O S Programming.. ....................................................... 6-l 6.2 Account Codes ............................................................................................... 6-2 6.3 Automatic Hold ..........................................................................................
Contents DXP Correspondence Manual Section Page Number 6.31 Line Originate ............................................................................................. 6 - 1 8 6.32 Periodic Line Tone.. .....................................................................................6- 19 6.33 Maximum Call Duration .............................................................................. 6- 19 6.34 Line Group Access ........................................................................
DXP Correspondence Manual Contents Page Number Section 7.15 Personalized Ringing Tone ........................................................................... .7-9 7.16 LCD Contrast ................................................................................................. 7 - 9 7.17 Service Observing ........................................................................................ 7- 10 7.18 Day Exception Number/Night Exception Number ..................................... .
Section Page Number 8.6 Automatic Privacy (Privacy Release) ............................................................ 8-5 8.7 SMDR ............................................................................................................ 8-5 8.8 Cost Incoming ............................................................................................... 8-5 8.9 Pad Level-Transmit, Receive ...................................................................... 8-6 8.10 Dialing Mode ........
Page Number Section Chapter Ten: SMDAISMDR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-l 10.1 Introducing SMDABMDR Programming ................................................... 10-l 10.2 SMDABMDR Parameters ........................................................................... 10-2 10.3 10.4 Account Code (System Parameters) .............................................................
Page Number Section Chapter Fourteen: Diagnostics ..................................................................... 14-1 14.1 Introducing Diagnostics ............................................................................... 14-1 14.2 Initialize Diagnostic Data............................................................................. 14-2 14.3 ROM Checksum Verification ...................................................................... 14-2 14.4 Scratch RAM Test ...............
II Introducing The DXP Introducing The DXP . . . . . . . ...L.............................................................~...... l-l 1.1 Introducing This Course ....................................................................... l-l 1.2 Using The Video Series ........................................................................ l-2 1.3 l-3 1.4 Introducing The DXP Hardware .......................................................... The DXP’s modular design ................................
1.10 1-14 1.11 Using The Auxiliary Board and Add-On Cards ................................ DTMF Tone Card ...................................................................... 1-14 Communications Card ................................................................ 1-15 Synchronization Card ................................................................. l-15 Using The Conference Board ............................................................. 1.12 Introducing The Expansion Cabinet ...............
DXP Correspondence Manual Introducing The DXP Introducing The DXP book is part one of Comdial Corporation’s three-part DXP 1.1 This Certification process. You must pass all three portions of the training Introducing I to become an authorized DXP installer. This Course 1 o rice you complete the correspondence course, you can enroll in the Basic DXP course-a three-day class that introduces you to the fundamentals of DXP installation, programming, and operation.
DXP Correspondence Manual Introducing The DXP 1.2 Usinc _ - - - - 3 The Video Series The following list details the purpose of each of the videos in this series. l l l l l l When you have finished Part One, Introducing The DXP, you should be acquainted with the DXP hardware and printed-wire-boards, and you’ll be ready to move on to Part Two, Planning an Installation. Part Two, Planning an Installation, evaluates the preliminary considerations for installation and programming.
1.3 Introducing The DXP Hardware The DXP has a modular design with all of the system’s switching circuitry housed on printed-wire-boards that simply slide in and out of the cabinets. Installing the DXP is quick and easy, and the variety of boards makes the system versatile enough to meet virtually any business’s needs. The DXP is comprised of two cabinets, the main cabinet and the expansion cabinet.
DXP Correspondence Manual Introducing The DXP 1.4 Introducing The DXP Main Cabinet The main cabinet (DXCBM) contains the main power supply and up to 12 printed-wire-boards. The cabinet is 26 inches wide, 19 inches high, and twelve inches deep, and it’s comprised of the following . components: l l .
I.5 Using The DXP Modem The space directly below the interface board (slot one) is reserved for the DXP modem, DXMDM. The modem allows you to service and program the DXP from a remote location. The modem runs at a maximum of 2400 baud, and it receives its power from the DXP power supply. Please note that this is a proprietary modem. For more information on the modem, see IMI89-139. 1.
Introducing The DXP 1.7 Identifying The Mandatory DXP Boards DXP Correspondence Manual The card cage of the main cabinet has grooves on the top and bottom racks to ensure that each printed-wire-board only fits into the correct slot. On the backplane are pinouts that match the pinouts on each board. These connections provide the contact points for the bus connectors that are edge-mounted on the printed-wire-boards.
Introducing The DXP DXP Correspondence Manual Services Board The second slot is reserved for the Services board (DXSRV). The services board houses all of the following: the master timing and synchronization circuits for voice and data paths, the conferencing circuitry (the DXP has twenty-six time slots dedicated for conferencing) the digital pad for controlling audio on a per-channel basis, and the voice and data time switches.
DXP Correspondence Manual Introducing The DXP Ram Card The random access memory, or RAM, card holds the memory. required to support the system’s software package and database. The RAM card attaches directly to the CPU board, and its circuitry is connected to the CPU board through a 64-pin dual in-line connector. The RAM card is available in two forms: the standard RAM card, DXRAMSTD68K, and the expanded RAM, DXRAM-EXP68K.
1.8 Identifying The Station Boards Station boards provide the interface for connecting the cables from telephone stations to the DXP. You can use a station board in Universal slots 1 through 5 in the main cabinet and universal slots 6 through 11 in the expansion cabinet. The DXP accepts digital, analog, and industry standard telephones. In order to use these different types of stations, you must install the correct station board. The following list explains each station board.
Industry Standard Telephone Board The industry-standard station board provides support for . industry-standard telephones. Each board supports either 8 or 16 stations and uses either one or two 25pair amphenol connectors to go from the station board to the station punch-down block. A precharge port is provided for board removal or insertion without system power-down. The light on the front of the station board indicates the board’s status of operation.
DXP Correspondence Manual 1.9 Identifying The Line Boards Introducing The DXP Line boards provide the interface for connecting the central office, or CO, lines to the DXP.
Introducing The DXP DXP Correspondence Manual Line Boards-Loop-start Line Board The loop-start line board (DXPCO-LP8, LP4) supports loop start lines, and it is available in either a four- or eight-port capacity. Each loop-start line board has modular jacks that provide connections for either four or eight lines. You can connect an industry-standard telephone to the bottom jack to serve as a power-failure telephone. If the DXP should lose power, the power-fail telephone will continue to operate.
DXP Correspondence Manual introducing The DXP Line Boards-T1 Board The Tl board (DXPTl) provides 8, 16, or 24 channels of voice transmissions over a single four-wire cable using multiplexing techniques. You can install a maximum of four Tl boards, two in each cabinet, but you can only install a Tl board in the second line slot or the fifth universal slot of the main cabinet, or in universal slot 8 or 12 in the expansion cabinet.
1.10 Using The Auxiliary Board and Add-On Cards The auxiliary board is an all-purpose “mother board” that accommodates up to four smaller option cards. You can install two auxiliary boards in the DXP, but you can only install them in the Universal / Auxiliary slots of the main cabinet. The option car& include the DTMF Tone card, DXOPT-TON, the communications card, DXOPT-COM, and the Tl sync. card, DXOPT-SYN.
DXP Correspondence Manual introducing The DXP Communications Card The auxiliary board also supports the communications card . (DXOPT-COM); the DXP has two serial data ports on the CPU board. Each communications card provides four additional serial data ports; you may need these ports for additional PC Attendants or printers, for example. Keep in mind that the two serial ports on the CPU board are the only two true-high-speed ports. Depending upon system traffic, the serial ports on the comm.
Introducing The DXP 1.11 Using The Conference Board 1.12 1 In trocfucing The Expansion Cabinet 1 DXP Correspondence Manual The DXP services board provides for a limited amount of conferencing. If additional conferencing is required, you may need to install a conference board (DXCNF). Each conference board provides five additional three-way conferencing circuits. You can install a conference board in any universal or universal / auxiliary slot, and you can install multiple conference boards.
DXP Correspondence Manual 1.13 Concluding Chapter One Introducing The DXP The DXP is comprised of a series of mandatory and optional printed-wire boards: the power supply, CPU and Services boards are mandatory for system operation, as are the Software and RAM cards. The line boards, station boards, auxiliary boards, and conference boards are optional depending upon your application. Before you go any further in this series complete the study at the end of this chapter.
Introducing The DXP DXP Correspondence Manual Chapter One Review Questions 1 . What does the term “modular design” mean? I 2 . If a client wants the maximum number of lines on his or her system, the maximum number of lines is and the maximum number of stations is 3 . If a client wants the maximum number of stations on his or her system, the maximum number of lines is and the maximum number of stations is 4 . The number of lines and stations on a DXP is dependent upon what? 5 .
10. The interface board for the main cabinet is interchangeable with the expansion cabinet interface board; True or False? . 11. What are the three uses for the six-pin jack on the Services board? 12. What does it mean if the light on the Services board goes off? 13. How many serial data ports are there on the CPU board? 14.
19. Station boards have a station wiring. cable for connection to the . 20. What are the four types of line boards that the DXP supports? 2 1. Each DXP line board provides surge protection. 22. Where is the connection for a power fail telephone located? 23. DID lines are outgoing only; true or false? 24. The Tl board provides support for E & M Tie lines and ground start lines; true or false? 25.
DXP Correspondence Manual Introducing The DXP 29. The expansion cabinet needs its own power supply; true or false? 30. The expansion cabinet holds a maximum of (excluding the interface 2 board)? boards 3 1.
Chapter Con tents DXP Correspondence Manual Planning An Installation Chapter Two: Planning An Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 2.1 Introducing Chapter Two ..................................................................... 2-l 2.2 Ordering The Right Equipment ........................................................... .2-2 2.3 Evaluating The Installation Site ......................................................
I I L. 2 Planning An Installation 2.1 Introducing Chapter Two One of your primary responsibilities as the DXP installer is to determine the type and quantity of equipment needed for each installation site. Remember that the needs and specifications of each installation site will be different based on the number of lines, stations and peripheral equipment that fits that customer’s business.
2.2 I The Right 1 Equipment ordering In determining what equipment to order, keep the client’s long-range plans in mind. Make sure that you can add lines or stations when the time comes to do so. . Remember that the two auxiliary/universal slots are the only slots that accommodate Auxiliary boards. If you install a line or station board in these slots, there will be no room for Auxiliary boards when the client needs them.
2.3 Evaluating T h e Installation Site An important part of your pre-installation work is to map-out the geography of the site. If you can, get up-to-date blueprints of the building. If blueprints are unavailable, draw up your own rough- floor I plans and cross sections of the building. Make sure that at a minimum you have all of the following information: The location of the equipment room. l l l 2.4 Planning The Dedicated Equipment Room The anticipated location of all of the various telephones.
2.5 Using The Right Tools Before you begin your system layout, you need to make sure that you have all the right tools for a proper installation. Most of you have installed telephone systems before, so none of this information is new to you. In truth, you’ll probably have a standard list much longer than the one we provide. Use these items as an essentials list, a bare minimum of what you should have to install a system.
DXP Correspondence Manual 2.6 Preparing An MDF Diagram Planning An lnstalla tion ~Begin the layout plan by determining where each piece of equipment will mount on the Main Distribution Frame (MDF). Standard 3/4-inch plywood usually works well as the main distribution frame.
2.7 Checking The Hardware It’s a good idea to check all of your hardware thoroughly before you get to your installation site. Unpack all of the equipment and make sure that there has been no damage during shipping; then test each piece individually to make sure it operates correctly. Use the . following list as a general guideline for pre-installation testing. - Check the power supply voltages of both the main cabinet and expansion cabinet’s power supply.
- If you do have a board malfunction, turn the power back off and re-seat the board; if you didn’t insert the mounting screws, do so. Power the system back up and check the boards again. If you still have a malfunction, try inserting a different CPU or services board; if the other board works, you know there is a problem with your original board. Should you experience any of these malfunctions, contact your Comdial technical-services representative for more troubleshooting tips and technical support.
Planning An Ins talla tion 2.8 Testing The Stations 2.9 Concluding Chapter Two 2 - 8 Planning An Installation DXP Correspondence Manual With your station boards installed, do a quick check on the digital stations themselves. Plug each station into a station port and then use a digital armiger (you can purchase these from any supply house). Plug the armiger into the board and test each port on the board with-a telephone that you know is operable.
Planning An installation DXP Correspondence Manual Chapter Two Review Questions 1 . In evaluating the DXP installation site, what are three things that you should always consider before you begin a new . installation? 2 . In planning for an installation, you must also consider peripherals such as (name four). 3 . In considering what components you need to order for the system: The number of telephones will determine how many . , The type of telephones will determine whether you use boards.
9. MDF stands for . 10. Give three reasons for putting your equipment on an MDF? 11. The cabinet should be located to the right of the AC power source to minimize the cabling distances; true or false? 12. Before you connect the power for testing, you should always perform a ? 13. What should you do if you have a board malfunction during your testing? 14. What are the first two boards that you should install when testing your system? 15. You should use a to check your digital stations. 16.
Installing The DXP Chapter Three: Installing The DXP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-I 3.1 Introducing Chapter Three ................................................................... 3-l 3.2 Mounting The Main Cabinet ................................................................ 3-2 3.3 Mounting The Expansion Cabinet ....................................................... 3-3 3.4 Grounding The System.. .......
Chapter Contents DXP Correspondence Manual 3-11 3.10 Connecting The Stations ..................................................................... Station Wiring ............................................................................ 3-l 1 Testing The Stations ........................................................................... 3.11 Connecting An External Paging Device ............................................ 3-13 3.12 Connecting A Modem ............................................
DXP Correspondence Manual Installing The DXP Installing The DXP 3.1 Introducing Chapter Three Installing a DXP is relatively quick and easy because by the time you begin the installation you will have already done much of the preliminary work. When you get to your installation site, you will have gone through many of the most crucial steps: - selected the correct hardware, - chose the telephones and lines, - configured the equipment room, - and positioned the equipment on the MDF.
Installing The DXP 3.2 Mounting The Main Cabinet DXP Correspondence Manual Comdial recommends that you mount both cabinets on a main-distribution frame (3/4-inch plywood works well). Before you begin mounting the equipment, decide upon the overall layout and draw outlines of each piece of equipment on the backboard. . When you secure the backboard to the wall, make sure the screws go through the studs in the wall and not just through the sheet rock or wall covering.
DXP Correspondence Manual Installing The DXP 3.3 Mounting The Expansion Cabinet The installation of the expansion cabinet is basically identical to that of the main cabinet. The mounting screws for the expansion cabinet are 18 s/r6 inches apart. You must always install the expansion cabinet above the main cabinet-no exceptions. Remember that you need to keep the two cabinets within two inches of one another to connect the cable for the two interface boards.
Installing The DXP 3.5 Installing The Power Supply DXP Correspondence Manual The power supply for the DXP’s main cabinet (DXPSM) and expansion cabinet (DXPSX) are shipped separately and require some installation. During your initial preparation, you made sure that the DXP cabinet would be mounted no further than four feet away-from a dedicated 117V AC 15 AMP circuit, with a third-wire ground on a standard electrical outlet.
DXP Correspondence Manual Installing The DXP Expansion Cabinet Power Supply The installation of the expansion cabinet power supply is virtually’ identical to that of the main cabinet power supply. One critical difference between the two, however, is that there is an AC and DC connection from the expansion cabinet’s power supply to the main cabinet’s power supply (for more information on the expansion cabinet power supply, see lMI66-086).
3.6 Connecting A Battery Backup The DXP works with the Comdial BBLDX. Should the AC power fail, this main battery backup provides a minimum of one hour of system operation on a 70% loaded system. To guarantee an hour with an expansion cabinet, you need two battery backups. Comdial ‘has created a formula whereby you can determine the battery backup time for your system based on your number of lines and stations (see IMI89-074).
Installing The DXP DXP Correspondence Manual 3.7 Ins falling T h e Boards As part of your pre-installation work, you will have made sure that all of your boards were fully functional. So you can now go ahead and start installing them. . When you work with any of the boards, always wear a static discharge wrist strap and work in a static-safe work area.
installing The DXP DXP Correspondence Manual Services Board The second slot in the main cabinet if reserved for the services‘board. You must have the power off to install the services board. CPU Board Remember that the CPU board consists of the RAM and Software cards. Use the supplied # 4 machine screws to connect the ILAM card to the CPU board. The RAM card is connected to the CPU board by using the supplied screws and washers. A 64-pin DIN connector connects the CPU board to the RAM card.
DXP Correspondence Manual Installing The DXP Line Boards You can install a line board in any universal slot or in the four. dedicated line slots; note that Unlike the station board designations, the line slots are numbered from right to left. Each line board also has a pre-power jack that allows a technician to service the board while the system still has AC power on. The connection of the line board depends upon the type of line board (for information on the wiring of line boards, see IMI66-085).
3.8 Connecting The.I Lines 1 When you do any work with telephone lines, always adhere to the following safety guidelines: - Never install telephone wiring during a lightning storm. - Never install telephone jacks in a wet location unless the jack is specifically designed for wet locations. - Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. - Use caution when installing or modifying telephone lines.
3.9 Connecting The Stations 1Station connections, like line connections, are typically through 66M-xx connector blocks. The station boards, like many of the line ~boards, are also connected through 25pair male amphenol connectors. While the station boards have protection against shorts, it’s better to ~punch down the wiring with the power off. Both IST devices and digital stations are two-wire connections, but you should skip space on the IST block to avoid crosstalk.
Installing The DXP 3.10 Testing The Stations DXP Correspondence Manual Power up the DXP and take a voltage measurement across each signal pair on the type-66 station block. The appropriate voltage measurements are also shown on charts in IMI66-085. To test the stations, plug in the digital station and check to see that the LCD appears (if applicable).
3.11 Connecting An External Paging Device You can connect a paging device either to the paging port on the Services board or to a line port. The line port can be used to couple a station’s voice path to an external paging device. Any station with the line appearance can use the PA system by selecting the line; IST stations can use the amplifier by dialing a line-group access code.
installing The DXP 3.12 Connecting A Modem 3 - 14 Installing The DXP DXP Correspondence Manual The DXP has its own proprietary modem, product number DXMDM, so installation is simple. You can use a non-proprietary modem, but using the modem designed for the DXP is a good idea. The modem installs next to the power supply in the main cabinet. All that’s involved in the hardware connection is attaching the mounting screw to the card cage.
DXP Correspondence Manual 3.13 Connecting A Music Source 3.14 Installing The Ring Generator Installing The DXP You can connect a maximum of two customer-supplied music sources to the DXP to provide background music and music on hold. The music sources connect to the jack on the services board. The input impedance of the music interface is approximately 500 ohms. You can create a special announcement on hold for outside callers. Remember that it’s illegal to use a radio station as your music-on-hold.
3.15 Connecting The PC Attendant The PC Attendant requires two loop-start line ports, one serial data port, and one logical station port. Connect the two line ports for audio connection to the DXP, one for transmit and one for receive, and the serial data port for the data communication. You don’t need to-wire the station port, but we do have to assign it to the PC Attendant in programming. Having a station port assigned provides a logical port to use for programming station features on the PC Attendant.
DXP Correspondence Manual 3.16 ConnectingA Printer Installing The DXP You can connect a serial-data printer for SMDA records. You can connect the printer to any serial data port on the DXP, but serial data port two is defaulted for a printer. If your printer is not near the DXP, ~you must put one modular jack on the wall next to the DXP and another next to the printer. Wire these two together with 24-gauge, shielded wire, making sure to rotate the wires.
3.17 Concluding Chapter Three That concludes the installation section of the training. Before you move on to programming chapter, complete the questions on installation. If you are unsure about any of the installation procedures, review part three of the training series, Installing the DXP, and rei-ead this chapter. When you’ve finished, you’ll be ready to move on to Chapter Four, Programming the System.
DXP Correspondence Manual Chapter Three Review Questions Installing The DXP 1. A fully loaded DXP can weigh as much as 2. The DXP main cabinet has which are approximately . screw-mount openings, inches apart. 3. How much space can you leave between the expansion cabinet and the main cabinet? Why? 4. You can install the expansion cabinet above or to the left of the main cabinet; true or false? 5. The grounding wire should be length of less than wire with a maximum 6.
11. What is the correct output voltage of the DXP power supply? 12. The BBLDX provides up to 12 hours of battery backup; true or false? 13. Describe two measures you can take to prevent electrostatic discharge damage to the boards. 14. The boards should be inserted with the power on, true or false? 15. What prevents you from inserting a board in the wrong slot? 16. What two things must you attach to the CPU board before you install it? 17.
DXP Correspondence Manual Installing The DXP 21. To prevent damage from transient-voltage spikes on line jumper cables, you should install 22. When installing lines, it’s important to remember that ground start lines are 23. Station connections are through . 24. The polarity of digital station connections is essential; true or false? 25. At the station block, you should tie unused station pairs to ground, true or false? 26.
Installing The DXP DXP Correspondence Manual 3 1. Having a station port for the PC Attendant does what? 32. Explain what it means to “roll” the house wiring for the PC Attendant. 33. The maximum distance between the DXP cabinet and the PC Attendant is . 34. Which serial data port is defaulted for an SMDALSMDR printer? 35. In the DXP video series, does the installation use the Scout 9OOMX digital wireless telephones? 36. How many men are shown installing the DXP in the video? 37.
DXP Correspondence Manual L 4 Chapter Con tents Programming The DXP Chapter Four: Programming The DXP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..*.................. 4 - 1 4.1 Introducing Programming .................................................................... 4-l 4.2 Using Other publications ...................................................................... 4-2 4.3 Two ways to Program ........................................................................... 4-3 4.
DXP Correspondence Manual Programming The DXP Programming The DXP 4.1 Introducing Programming The DXP comes from the factory already programmed with certain features. However, you will frequently have to alter or add on to these “default” settings to maximize the DXP’s capabilities (see section 5.2, Master Clearing The System, and section 5.3, Setting The System Defaults, for more information.
4.2 Using Other publications Two Comdial publications can help you with DXP programming: “Programming Records For The DXP Digital Communications System, ” IMI66-088, is shipped with each DXP. This document closely follows the sequence and layout of the DXP’s programming menus. Prior to programming, go through this document with the client, explaining the DXP’s various features, and record programming selections in the spaces provided.
DXP Correspondence Manual 4.3 Two ways to Program Programming The DXP There are two distinctly different ways in which you can program the DXP: directly through the DXP or through the database program PCMMI. . The most common form of DXP programming is to directly connect a PC, video display terminal (VDT), or dumb terminal to one of the serial ports on the CPU board. Then, using PROCOMM Plus for WindowsTM, or some other communications software, you can change the default database in the DXP.
4.4 Connecting Data Devices The DXP has two serial data ports on its CPU board that accommodate data devices such as VDTs, PCs, printers and modems. You can also add serial data ports with the communications card . (DXPCOM). If the cable from the data device you want to use is not already equipped with an RS232-type jack, refer to the data device manufacturer’s manual. Also see, IMI66-085, for the proper wiring connections.
4.5 Using A Modem To program the DXP remotely through a VDT or PC, you must use a pair of data modems. These modems can be any commercially available, Hayes-compatible modems with auto-answer capability. . You should verify that the modems have auto-answer capability before purchasing them. If the modems do not have auto-answer capability, someone at the site must manually activate the on-site modem.
Programming The DXP DXP Correspondence Manual 4.6 Using The DXP Menus The DXP is a menu-driven system, and many of the features are located in sub-menus. Each menu may contain several sub-menus, and it will take you some time to become familiar enough with the DXP that you know where all of the features are located (see GCA4k1.12, DXP General Description, for a full description of the DXP features). - To maneuver through the DXP menus, enter the number that corresponds with that feature.
DXP Correspondence Manual Programming The DXP 4.7 The first menu that appears on the screen when programming the DXP with a VDT or PC is called the “main menu.” To access the main menu: . - Power up the DXP and the VDT or PC. Accessing the Main Menu - Press ENTER to bring up the banner display. - Type in the programmer’s password code, I %746+k, and press ENTER. The main menu appears with the following items (the password isn’t required in PCMMI programming). I f Main Menu 1. system 2. Stations 3.
DXP Correspondence Manual Programming The DXP 4.8 Understanding The Main Menu The items on the main menu correspond to the major categories of the DXP’s database. The first three items on the main menu represent the following: l l l System, involves features that affect the operation of every telephone in the system. Some examples of features in this category are system timing features like Unanswered Call Ring Back, Recall/Flash, and Pause Time.
Programming The DXP DXP Correspondence Manual Chapter Four Review Questions 1. What two Comdial documents can assist you when you are doing your DXP programming? . I 2. How does programming the DXP directly from a VDT or PC differ from programming through the PCMMI? 3. You can program the DXP entirely with a telephone, as long as it is an LCD speakerphone; true or false? 4. The DXP supports a maximum of two serial data ports; true or false? 5.
il 5 System Programming .. Chapter Five: System Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . ..~..................... 5-1 5.1 Introducing System Programming.. ..................................................... .5- 1 5.2 Master Clearing The System ................................................................ 5-2 5.3 Setting The System Defaults ................................................................ System Default.. ...............................................
5.10 Time and Date (System Clock) .......................................................... 5.11 System Timing .................................................................................... 5-19 5-20 Call Park Recall ........................................................................ .5-20 Page Recall ................................................................................. 5-20 Camp-On Tone ........................................................................... 5-21 .
DXP Correspondence Manual Chapter Con tents Operator Station ........................................................................ 5 - 2 9 Line Disconnect Automatic Camp-On.. .................................... 5 - 3 0 Automatic Station Relocation ................................................... 5-30 Default Relocation Response ..................................................... 5-31 Ring Back Tone .........................................................................
DXP Correspondence Manual iJ 5 5. I Introducing System Programming System Programming System Programming System programming involves features that affect the operation of every telephone in the system. Chapter Five focuses on all of the features that are currently part of system programming. While you are reading through this correspondence manual, use MO1 11, Programming The DXP, as a reference. The screen shown below details the features that are part of system programming. 1. 2. 3. 4. 5. 6. 7. 8.
System Programming 5.2 Master Clearing The System DXP Correspondence Manual The first item on the system menu is defaults; the defaults menu lets you return any of the DXP settings to their original factory-set parameters. The following section details the master clearing of the entire system, while section 5.3 covers the rest of the defaults menu.
System DXP Correspondence Manual Programming Defaults 1. Master Clear 2 . system 3. Station COS 4. Stations 5. Button Maps 6. Lines 7. Tables 8. DID/DNIS Translation Tables 9. Clear Status Logs 10. Voice Prompts/Programming 11. Software Reset 12. Boards Status 13. Onboard Software Upgrade J \ I I A P%H I \ OPOWER O N , OI 10 B , The Defaults Menu .
5.3 Setting The System Defaults Apart from master clearing the entire system, you can also return certain categories of programming back to their original settings. The following list details the default setting options. . System Default The system default sets the system configuration features to the default operating parameters. When the system default is performed, certain programmed data, such as custom LCD messages and system speed dial numbers, are lost.
System Programming DXP Correspondence Manual Button Map Default Every programmable button at each telephone connected to the system provides line selection, direct station selection, or other functions. Programming action for a particular station assigns a function to each button. You can create unique button function assignments, known as button mapping, at each station. This default erases all unique button function assignments.
Onboard Software Upgrade This feature will save a database internally within the memory- of the DXP and restore that database after you have turned the DXP off and upgraded the operating system software. Saving the database in this manner eliminates the need for a personal computer with an XMODEM communications program to transfer the database. You must have the expanded RAM, DXRAM-EXP68K, in order to use the onboard software upgrade.
Sys tern Programming DXP Correspondence Manual 5.4 Terminal Setup You must match the system to the type of VDT that you use to program it. - If your terminal is ANSI, select item one, ANSI Terminal, ‘and press ENTER. Then press the space bar to choose the “yes” option. - If your terminal is ANSI color, select “yes” for item two, ANSI Color Terminal. - If your terminal is a WYSE terminal, select “yes” for item three, WYSE 50 Terminal.
System Programming 5.5 LCD Messages DXP Correspondence Manual LCD Messaging allows station users to set a message at their stations that displays on calling LCD speakerphones; this is a convenient way for DXP users to communicate their current location or expected time of return, for example. The DXP can store up to 30 different L-CD messages, and each message can have a maximum of 16 characters. Either the installer or the system attendant can program the LCD messages.
/ --l LCD Messages 1. CO11 Back at 2. 1021 Call 3. CO31 Ask Them to Hold 4. [04] I Will Call Back 5. 6. 7. 8. co51 9. 10.
5.6 Save/Restore Database ’ This feature saves a database externally from the DXP to a file in DOS; Restore allows you to transfer a database DOS file into a DXP or into a PCMMI program. Also, you can use this feature anytime to back up the stored programming as a security measure. Employ a’ personal computer with an XMODEM communications program to store the database on a magnetic diskette and reload it from the diskette after software upgrades.
System Programming DXP Correspondence Manual NOTE: The system will take an additional two to three minutes to power up after it receives ACpower because of the time required for the database restore processing. Also note that in PCMMIprogramming, this selection allows you to save a copy of the database to a DOSfile. You should save frequently when you are working on a program, since loss of power or exiting the PCMMI program deletes any changes showing on the screen. 1. 2.
System Programming DXP Correspondence Manual 5.7 Serial Ports ! The DXP provides two main serial data ports on the CPU board and four auxiliary serial ports on each DXOPT-COM communications card. The DXOPT-COM cards are installed onto the DXAUX auxiliary circuit board. Since a DXAUX board accepts two . DXOPT-COM cards and the system accepts two DXAUX boards, the DXP can provide a maximum of 16 auxiliary serial data ports.
Auxiliary Serial Data Ports The main serial data ports are 1 and 2, and the serial data ports on the first DXAUX board are 3-6 (upper slot) and 7-10 (lower slot). The serial data ports on the second DXAUX board are 11-14 (upper slot) and 15-18 (lower slot). The port numbering of the auxiliary serial data ports is fixed. Notice on the screen below that the baud rates for the auxiliary data ports are defaulted to 2400; however, you can program them to 9600 baud.
Modem Setup The system supports the operation of the DXMDM serial data.mo.dem. The DXMDM is a general-purpose, Hayes*-compatible, 300, 1200, and 2400 automatic baud detect, serial data modem that receives its operating power and configuration programming from the DXP system. After you install and connect the DXMDM, you must program the modem port number into the system memory.
DXP Correspondence Manual 5.8 SOHVA Tab/e Programming System Programming SOHVA Groups Subdued Off-Hook Voice Announce (SOHVA) allows a telephone user to break in on any call that is in progress on another extension without his or her voice being heard by the outside party. SOHVA calling groups control the pattern in which station ports receive and/or originate SOHVA calls to one another. You must first form the SOHVA groups and then assign the groups to individual stations. (See section 7.
System Programming DXP Correspondence Manual 11 12 13 I4 15 16 Sl'......... . . . . . * 02.‘........ . . . . . 1 H3 2 3 4 6 5 ..*. . 7 . 8 9 . 10 . . . . . . . . . . . . . . . . . . . . . . . . . V4...'...... A5.. T6.. r 7 . . . . *. . . -9.. . . . . . . . . . a.9.. . n9.. ...... e10.. . . . . . . . . * . . . l . . . . . . . . . . . * . . . * * . . * . * . . . . . * . . . . . . .
5.9 Speed Dial Programming The system provides 500 system speed dial numbers (200 speed dials on DXP rev. 4 and earlier), which are outside telephone numbers that any DXP user can access by pressing a three-digit dialing code. . System Speed Dial Groups The system divides 500 system speed dial numbers into 50 groups with 10 numbers available in each group. Each screen represents a speed dial group. Assign none, one, or a range of groups (n-nn) to each station class of service (see section 6.
Speed Dial Sets A speed dial set is a group of 10 speed dial locations. The system allocates three speed dial sets to each telephone as a default, but you can allocate up to 10 sets to a telephone if you wish. When a DSWBLF console is operated as a companion to a telephone, you can allocate speed dial sets at the companion telephone that the system will then share with the console. The system reserves one speed dial set for the telephone’s dial pad buttons O-9 (see section 7.
DXP Correspondence Manual 5 10 Time and D&e I (System Clock) Sys tern Programming The system clock provides time and date information for display on LCD speakerphones and for SMDRISMDA timing and reporting. The clock also tells the system when to shift between day. and night mode. You must set the correct time and date to allow the system to operate properly. You can use either 12- or 24-hour format for the time. Enter the date in order of month, day, and year.
DXP Correspondence Manual System Programming 5.1 I System Timing I I I The system timing menu allows you to change various system-wide timing features. Refer to IMI66-088, Programming Records for the DXP Digital Communications System, for a records chart listing all of . the timing options. Call Park Recall Parking a call means placing it on a system-wide hold status where any DXP user who dials the appropriate access code can pick up the call.
Camp-On Tone A DXP user can camp onto a telephone when he or she calls a station and gets a busy or ring-no-answer (internal calls only). If the calling station camps-on, the busy station receives a brief camp-on tone, letting him or her know that a call is waiting. When the called station becomes available, the calling station rings, and when he or she lifts the handset, the system places the call to the camped-on station.
Pause Time During speed dialing, it is sometimes necessary to have the system delay the sending of digits to give host system switching equipment time to prepare to receive them. A pause, stored in the speed dial number, provides this delay. This programming procedure determines the duration of the pause. The person who stores the speed dial number must press the telephone’s HOLD button at the point in the number digit sequence where he or she needs the pause (for example, 9-pause-18049782200).
DXP Correspondence Manual Sys tern Programming Internal Interdigit Dialing A timer starts running with the dialing of each digit during intercom number dialing. It also starts running whenever the user accesses the intercom number path and does not dial any digits. When the timer “times out,” the system returns the station to an idle state. Use this procedure to set the intercom dialing time-out period for the entire system.
DXP Correspondence Manual System Programming Camp-On/Automatic Call Back Ring After you enable a call waiting tone (see section 6.9), use this . procedure to set the duration of the camp-on/automatic ringback ring that the system sounds when it returns a camp-on call to the original station. Out Dial Delay Time The system will wait for a programmed length of time before sending automatically dialed numbers over an outside line.
IST Flash Time You can program the timed length of the signal that results when a user of an industry-standard telephone presses and releases the telephone hookswitch (or presses the TAP button if available on his or her telephone). Often, a signal with a short time length (typically 500-750 ms) serves to alert the system to receive a feature code (flash); while a signal with a long time length (typically 1 S-2.0 set) serves to disconnect the line and re-establish dial tone (recall).
System Programming DXP Correspondence Manual 5.12 System I Parameters I I The items listed under the system parameters menu set the majority of the operating limits for the entire system. Synchronized Ringing The system can provide an audible distinction between internal and external call ringing when needed by following the cadence of the input signal. Set the feature to yes to enable this distinction. This feature does not apply to direct inward dial lines and E&M lines.
Automatic Route Selection (ARS Enable) Automatic route selection (ARS) permits the system to select the least-costly line group that is available to a station to route its outgoing call. The system modifies the dialed number, if needed, to match the selected line group. You can enable or disable automatic route selection on a system-wide basis. A defaulted system has ARS disabled. Refer to Section 12 for other ARS programming details.
DXP Correspondence Manual System Programming Major Alarm Alerting Major alarm rings occur whenever a number of faults exceed a. programmed threshold. Starting with software release 7.A, you can use a telephone station to clear a major alarm ring by pressing the INTERCOM button and then dialing a feature code (default code is #09). However, the telephone station must have a class of service (COS) assigned to it that has this feature enabled.
Operator Station You can designate the station that you want to ring when system users dial the operator. Usually this station is an attendant position station; however, the operator station can be any station in the system. System Parameters 1. Operator 2. 3. 4. 5. 6. 7. 8. 9. 10. 11.
System Programming DXP Correspondence Manual Line Disconnect Automatic Camp-On If a user at a current station selects a line that a previous station has released from busy but the system has not yet returned to idle, the system arranges for the current station to camp-on to the line before the system makes the line idle. After the system makes the line idle, it immediately connects the camped-on station to the line.
System Programming DXP Correspondence Manual Default Relocation Response When someone relocates a digital telephone from one station port to another port, the relocated telephone prompts the user to take action to determine the station parameters. The user can either accept the parameters from the station’s original port or accept those from the new port. He or she has 10 seconds to make the choice. If the user takes no action, the station assumes the parameters determined by this programming procedure.
5.13 Paging Zones I Zone Programming (Zone Names, Transmit Stations, Receive Stations) Use this programming procedure to arrange stations to transmit and receive voice announcements, to and from a particular group of stations or to all stations in the system. Also use this procedure to assign names to paging zones when a site requires named zones.
Sys tern Programming DXP Correspondence Manual Relays External Paging Equipment Control The relays serve two different purposes: you can use them to control an external paging amplifier, or you can use them to track the ringing signal on any or all line ports. If you connect customer-supplied external paging equipment to the system’s external paging port and that equipment requires external control, use this programming procedure to assign a relay to control the paging equipment.
system Progfanming 514 Change Password DXP Correspondence Manual You can use this programming procedure to change the VDT program entry password for both the installer and the administrator and change the main programming station entry code for the system manager and . the attendant. Installer and Administrator Password The default sequence for both the installer and the administrator VDT password entries is: I SC746 %.
DXP Correspondence Manual Sys tern Programming System Manager Password The default system manager station entry code is as follows: . INTERCOM button, +k # 746 SC. You can change the default password portion of this station entry code (the 6 portion) to a custom value of up to 15 digits. Thus, a new station entry could be as follows: INTERCOM button, +k #74 nnnnnnnnnnnnnnn %. You can also change the feature code portion of the system manager station entry (the ?k#74 sequence).
DXP Correspondence Manual System Programming Dialing codes for user features are flexible so that you can renumber them. You may have to renumber a feature if site requirements dictate that personal or group intercom numbers fall within a certain block or sequence. Since new number assignments cannot conflict with‘ existing numbers, the system provides a block of unassigned numbers that you can use for renumber assignment. At default, the system assigns blocks of numbers in the following ranges: 5.
DXP Correspondence Manual System Programming NOTE: The number block of 5024-5999 is unassigned at default. Use it for code renumbering. . piimq If a number conflict exists, the system will prompt you to remove the conflict. Before responding to this prompt with a y (yes), be sure that doing so will not disturb other programmed features that depend upon the removed extension number. Before entering a new number, make sure you delete the original conflict.
System Programming 5.16 Programming The TI Parameters DXP Correspondence Manual When the system is using the Tl option, you can program status and alarm alerting parameters. Also, you can program the DXP loss insertion that affects audio levels in the individual Tl channels.
DXP Correspondence Manual Chapter Five Review Questions System Programming 1. What is the first item on the system programming menu and what is its function? 2 . How many master clear modes does the DXP have? 3. Master Clear option two clears all of the serial port settings; true or false? 4. Using the station class of service defaults menu will automatically reset all of the station classes of service to their defaulted settings; true or false? 5 .
12. At the default setting, all stations have the ability to SOHVA all other stations; true or false? 13. How many system speed dials does the DXP provide? 14. What purpose does the DXP system clock serve? 15. You cannot program the length of the DXP camp-on tone; true or false? 16. List three of the DXP timing features and explain what they do. 17. Define system status reporting. 18. The DXP allows you to set either an IST ring frequency of for domestic dialing or for international applications. 19.
DXP Correspondence Manual System Programming 23. You can renumber the DXP feature codes; true or false. 24.
DXP Correspondence Manual 16 Chapter Con tents Station COS Programming Chapter Six: Station COS Programming . . . . ..*....................................... 6-1 6.1 Introducing Station COS Programming ............................................... 6-l 6.2 Account Codes ...................................................................................... 6-2 6.3 Automatic Hold ...................................................................................
Chapter Con tents DXP Correspondence Manual D o Not Disturb Programming ............................................................. Do Not Disturb Inhibit.. ............................................................... 6 - 9 Do Not Disturb Override.. ............................................................ 6 - 9 .6-9 6.12 Exclusive Hold ..................................................................................... 6-9 6.11 6.15 Executive Override Programming ..........................
6.36 Line-To-Line Transfer (Unsupervised Conference). .......................... 6-20 Line-To-Line Connect Duration ................................................ 6 - 2 0 6.37 Voice Announce Block....................................................................... 6-20 6.38 Internal IST Flash ............................................................................... 6-21 6.39 Forced Account Codes ....................................................................... 6-22 6.
Station Class Of Service DXP Correspondence Manual L 6 Station COS Programming Station class of service programming allows you to assign blocks of features to groups of stations. By enabling or disabling certain features, you can create a “class of service” that can be assigned to any number of stations. You can program up to 32 classes of service; class of service one defaults with the PC Attendant in mind, while class of service 32 defaults with settings for an average station.
DXP Correspondence Manual Station Class Of Service 6.2 Account Codes 6.3 Automatic Hold After you have enabled the account code feature for the system, have set its parameters, and have programmed its list of account codes into the system (Section 10.2), use this procedure to turn the feature on for a station class of service and make it either forced or optional..
DXP Correspondence Manual 6.4 Background Music Station Class Of Service Music or other supplied audio information is available at a station ~ through the telephone speaker and is turned on or off by the station user when he or she dials the appropriate codes. Use this procedure to . assign background music to stations. The music or information source is external to the common equipment and is customer supplied.
Station Class Of Service DXP Correspondence Manual 6.6 Call Forward Call Forward Of All, Personal, Busy, or Ring-No Answer (RNA) Calls Use this procedure to give stations the ability to forward the calls that they receive at their stations to another station for answering. This feature allows these users to forward either all of the calls that their stations receive or just the calls they receive on their prime line and personal intercom number.
Call Forward, Default Forward Type (For Busy Or Ring-No Answer Calls) Use this procedure to arrange the call forward default scheme for individual stations. With this feature, the system will automatically forward ringing calls to another station after a preset number of rings. Since this is an automatic forwarding of the calls, the station users do not have to take any action; however, any user-enabled call forwarding overrides this automatic call forwarding.
6.7 Cali Park Call Park Access Access to call park enables the station user to place as many as nine calls in park zones, or orbits, where they are retrievable by all system users. Assigning a call park button on the telephone provides visual LED to indicate in-use status; it also provides one-button access. I Call Park Recall A call that is left in a park orbit longer than the length of time that you program with this feature will automatically return to a hold recall condition at the parking station.
DXP Correspondence Manual Station Class Of Service Use this procedure to provide a station with the ability to send a tone signal to a busy called station. Also, refer to Section 5.11 to enable basic camp-on ability at a station. 6.9 Call Waiting (Tone) . f -I COS Programming 1. Call Waiting 2. Camp-on (Page 2) Tone Originate 3. Camp-on Receive 4. DND Inhibit 5. DND Override 6. Exclusive Hold 7. Executive Override 8. Exec. Override Block 9. Line Idle Preference 10.
Station Class Of Service 6.10 Camp-On I Programming DXP Correspondence Manual Camp-On Originate, Camp-On Receive (Camp-0/7/Gall Back) If a busy tone or a ring no-answer is encountered when one station calls another, the calling station user can initiate a camp-on to the busy station and wait for it to become idle or initiate an automatic callback when the called station becomes available. Use this procedure to enable this feature for a class of service of stations. Also, use the section 5.
DXP Correspondence Manual 6.11 Do Not Disturb Programming Station C/ass Of Service Do Not Disturb Inhibit This feature prevents a station from entering the do-not-disturb mode of operation. Do Not Disturb Override This feature allows a station to override a do-not-disturb condition at another station. If the station does not have interactive buttons, you must program a DND override button.
DXP Correspondence Manual Station Class Of Service 6.14 Idle Line Programming Idle Line Preference When you enable this feature, a station automatically connects-to an idle line when the user lifts the telephone’s handset. I I 6.15 ET Distinctive Ringing 6.
Station Class Of Service DXP Correspondence Manual 6 17 When you enable this feature at a station, its user can dial a code in response to an all-call or zone page and meet the pager in a private Meet Me An&w conversation. Page 6.18 Message Deposit (Response Messaging) 6.19 Message Wait Originate (Message Waiting) . This procedure allows station users to call an LCD speakerphone and arrange for a message to be left on its display.
DXP Correspondence Manual Station Class Of Service 6.26 Music Or Tone On Hold With this feature enabled, the system supplies music, tone bursts or other audio information to callers while they are on hold. The music or information source is external to the common equipment and is customer supplied. Since the system accepts two music sources, you can use one source for music-on-hold and the other source for the background music feature discussed in section 6.4.
DXP Correspondence Manual 6.22 Paging Transmit 6.23 Ringing Preference (Ringing Line Preference) Station Class Of Service Use this procedure to give stations the ability to transmit voice announcements to one or all other station handsets and monitor speakers. When you enable this feature, a station can automatically connect to a ringing line when a user takes his or her telephone off-hook. Refer to section 7.14 for other ringing considerations.
6.24 Day Route Access/Night Route Access You must use section 12.4 to build and assign automatic route selection (ARS) route tables before the system can perform ARS on a dialed number. Each of the six routes of a route table require a route access level of 1 to 4. ARS uses this route access level to deterinine if the dialing station has access to dial out on the route; it does this by comparing a station’s route access level to the required dial out access level.
DXP Correspondence Manual 6.25 Day Restriction LeveVNight Restriction Level Station Class Of Service Use restriction level programming (section 11.4) to create as many as eight different toll calling categories, which allow or deny certain numbers, such as toll calls, to various station users. . You can assign one of eight different restriction (l-8) levels or assign an “allow all” level or a “deny all” level.
Station Class Of Service 6.26 System Speed Dial Groups 6.27 Directed Station Hold 6.28 Remote Station Disable DXP Correspondence Manual The system provides 500 system speed dial numbers (200 speed dial number in DXP rev. 4 and earlier). These numbers are divided into 50 groups with 10 numbers available in each group. Assign none, one, or a range of groups (n -nn) to each station class of service. Refer to section 5.9 for additional speed dial considerations.
DXP Correspondence Manual 6.29 Station Monitoring Station Class Of Service When you enable this feature, the busy lamp field (BLF) light of an associated direct-station-select select (DSS) button provides a visual indication of idle, busy, and ringing status of the station it represents. A station user can press this DSS button to make a one-button &k-up of a ringing station. When you disable this feature, the BLF shows only idle and busy conditions of the DSS station. --I f COS Programming (gage 4) 1.
6.30 Line Answer This feature provides station access to a line for call answering purposes. You must turn on both line originate and line answer for a line to be fully usable. . This feature provides station access to a line for call originating purposes for an entire class of service of stations. You must turn on Line &@inak both 1’me originate and line answer for a line to be fully usable. 6.
DXP Correspondence Manual Station Class Of Service This feature provides periodic warning tones to station users while 1they are busy on certain lines. The warning tone consists of one 500 ms burst, a 100 ms off period, and one 100 ms burst. The tone reminds the users to keep their conversations short on these lines. You can enable this feature for a class of service of telephones and then specify the particular lines that you deem applicable. Further, you can select how often the tone sounds.
Station Class Of Service DXP Correspondence Manual 6.35 Line Use this procedure to give a station the ability to queue for an idle line in a line group. Refer to section 8.20 for other line group considerations. . Group Queue 6.36 1 Line-To-Line Transfer I (Unsupervised 1 COnference) 6.37 Voice Announce Block This programming feature gives a station the ability to set up an unsupervised conference between two lines.
DXP Correspondence Manual 6.38 Internal /ST Flash Station Class Of Service If industry-standard telephone users access an outside line using the line group feature and then quickly press and release (flash) the telephone’s hookswitch, the IST will react in one of two different . ways depending upon how you program this feature.
Station Class Of Service 6.39 Forced Account Codes DXP Correspondence Manual After you have enabled the account code feature for the system, have set its parameters, and have programmed its list of account codes into the system, turn the feature on for a station class of service and make it either forced or optional. If you make it a forced account code, the user must enter an account code before the system will let him or her dial the number for an outgoing call.
6.42 Handset Volume On Impact Telephones You can program the handset volume feature on Impact telephones to offer the station user more choices in selecting the handset volume level locally from his or her telephone. Normally, users have up to 8 volume levels that they can select. However, when you program the high level, the user’ s handset volume choices increase to 13. 6.
6.44 Quick Transfer The quick transfer feature allows users to perform an automatic screened or unscreened transfer of an incoming line call without pressing their telephone’s TRANSKNF button. The transfer occurs automatically as soon as the user who answers the call dials the intercom number or access code for the transfer location.
Chapter Six Review Questions 1. The DXP provides 42 classes of service; true or false? . 2. At default, all of the classes of service have the same settings; true or false? 3. Define the difference between account codes and forced account codes. 4. The DXP accepts a maximum of sources. external music 5 . You can program the DXP to forward all calls or j u s tcalls. 6. What function does a call pick-up group serve? 7.
12. You can program up to nine routes per automatic route selection table; true or false? 13. Including the “deny-all” and “allow-all” levels, there are a total of toll restriction levels. 14. It’s a good idea to give every station the “remote station disable” feature; true or false? 15. You must turn on line originate and fully usable. for a line to be 16. The periodic line tone and the maximum call duration tone are identical: true or false? 17.
Chapter Con tents DXP Correspondence Manual i---T-i Station Programming Chapter Seven: Station Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1 7.1 Introducing Station Programming ........................................................ 7-1 7.2 Personal Intercom Number ................................................................... 7-2 7.3 Station Name .........................................................................
7.15 Flexible Ringing Assignments ............................................................. 7-7 Direct Ringing.. ............................................................................ 7 - 7 Delayed Ringing ......................................................................... 7 - 7 Day 1 Ring ................................................................................... 7 - 8 Day 2 Ring ...................................................................................
DXP Correspondence Manual 7.39 Copy Model Programming ................................................................. Chapter Con tents 7-22 Block Programming, Class of Service ....................................... Block Programming, Station Features ....................................... Block Programming, Button Mapping ....................................... 7-22 7-22 7-22 Chapter Seven Review Questions ......................................................
Station Programming DXP Correspondence Manual L. Station Programming 7 I Intraducing Station Programming Station programming allows you to customize each telephone station to fit the needs of its user. Unlike class of service programming, where you set features for a group of stations, with station programming, you can set the features for a single station. 7. I Station 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12 13. 14.
Station Programming DXP Correspondence Manual 7.2 Personal Intercom Number 7.3 Station Name 7.4 Class Of Service 7 - 2 Station Programming Use this programming procedure to change the station’s personal intercom number. Also refer to section 9.1. You can assign a display name and a full name to a station. A display name is composed of a maximum of seven characters and shows in the display of an LCD speakerphone as an identification aid.
7.5 Speed Dial Sets A speed dial set is a group of 10 speed dial locations. The system allocates three speed dial sets to each telephone as a default but you can allocate up to 10 sets to a telephone if you wish. When a DSS/BLF console is operated as a companion to a telephone, you can allocate speed dial sets at the companion telephone that the system will then share with the console. The system reserves one speed dial set for the telephone’s dial pad buttons O-9.
Z8 Group Intercom Access Use this procedure to add group intercom numbers to stations for their use. Also refer to section 7.37 to map buttons for group intercom number selection. See section 9 for other intercom number considerations. z9 Prime Line Type Prime Line When you enable this feature, the station automatically selects a line, Programming 1.me group, or intercom number for use when the station user takes the station off hook. Prime Line Use this procedure to give the station prime line.
DXP Correspondence Manual 7.10 Tone Or Voice Signaling (Tone First) 7.11 Station Programming Intercom calls are either tone or voice signaled as a first choice with the other mode available as a second choice. Use this procedure to select the first choice in intercom signaling on a per station basis. You can set the number of call announce tone bursts from one to five, and you can do this for each station in the system. Call Announce Beeps (Call Announce Tone Bursts) / Station 1. 2. 3. 4. 5. 6. 7.
Station Programming z12 Defaulf Forward TYPe DXP Correspondence Manual Use this procedure to arrange the call forward default scheme for individual stations. With this feature, the system will automatically forward ringing calls to another station after a preset number of rings. Since this is an automatic forwarding of the calls, the station users do not have to take any action; however, any user-enabled call forwarding that they take at their stations will override this automatic call forwarding.
7.13 Forward RNA Ring Busy (Enhanced Call Forwarding) The call forward feature allows a station user to choose to receive several rings for RNA calls before the system forwards them. At default, the system immediately forwards calls that reach a busy station. You can take this programming action to allow calls to a busy station to ring in a subdued manner before they forward if the user chooses them to do so.
Day 1 Ring Use this procedure to choose the line ports that you want to ring at stations during the day 1 ringing mode time period. Refer to the paragraph below titled, Day I, Day 2, and Night Ringing Begin and End Times, to set the beginning and ending times of this ringing. Day 2 Ring Use this procedure to choose the line ports that you want to ring at stations during the day 2 ringing mode time period.
Ring No-Answer Rings This procedure sets the amount of rings that sound at one station port before the call rolls over to ring at another station port. Any system feature that requires a ring no-answer value (for example, call forwarding) uses the setting that you program here.
7.17 Service Observing /1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. This feature allows a station to enter an in-progress call in an unannounced, muted mode to monitor the conversation. Use this procedure to give a station service observe capability and to make . other stations available for service observing.
DXP Correspondence Manual Station Programming 7.18 Day Exception Number/Night Exception Number Exception numbers allow stations to dial numbers that they are not normally allowed to dial by their automatic route selection/toll restriction levels. If the toll restriction table exception number matches one of the exception numbers that you assign to the station usihg the following procedure, the station is allowed to dial the number.
Sfafion /Jrogrammiflg DXP Correspondence Manual 7.22 Through Dialing (Thru-Dialing) This procedure allows DTMF tones generated by an external device connected to the system to pass through the system and out to any line connection. 7.23 Single Line Propriefary Telephone TAP Button Use this procedure to set the function of the TAP button on single line proprietary telephones. 7.
On some proprietary telephones, the user selects the ringer volume level by pressing a rocker-type volume control repeatedly to select one of four different volume levels. The lowest volume setting is essentially an off condition as the telephone sounds only one . low-volume ring burst when a call rings the station. Sometimes users would rather not receive even one ring burst.
Station Programming DXP Correspondence Manual 7.26 Station Disable 7.27 DSS/BLF Consoles Installed 7 - 14 Sfation Programming Disable a station port with this feature. Refer to Section 7.38 for the procedure for marking the station port as undefined after you disable the port. Use the Section 6.28 procedure to give a station the . capability to disable other stations. Use this procedure to assign DSWBLF consoles to a station and to identify the ports that the consoles occupy.
DXP Correspondence Manual 7.28 Programming Port (Database Programming Station) 7.29 Automatic Voice Mail Transfer On Busy Station Programming This procedure assigns limited database programming ability to a station. NOTE: You must ensure that there is an LCD speakerphone connected to the station port that you choose with this feature. You can enable automatic attendant transfer on busy for individual station ports if you wish.
Station Programming z31 Attendant Position (Alternate, Ovetflow) 7.32 Extended DTMF Dia/ing 7 - 16 Station Programming DXP Correspondence Manual The attendant position station provides incoming call direction, and it controls system-wide operating features. Additionally, the attendant position is responsible for certain programming features. The system defaults two stations as attendant positions (101 and 102) but it does not limit the number of attendant positions that it can support.
DXP Correspondence Manual 7,33 Interactive Button Support (Softkeys Setup) Station Programming The system provides support for interactive buttons on LCD speakerphones with product codes of 7010s and 7016s (all revisions), and 7700s (revision H and earlier). The three interactive buttons and the associated expanded displays provide quick, easy access to‘system features and straight-forward button programming without the need for dialing codes.
z34 IST Hold Confirmation 7.35 Transfer Ring Cadence 7 - 18 Station Programming Industry-standard telephones sound a special hold confirmation tone when their users place calls on hold. Prior to this software release, these telephones returned to intercom dial tone when their users placed calls on hold. The system defaults with the special confirmation tone enabled; however, you can disable the feature if you wish. The confirmation tone is three 80 ms. on -80 ms. off tone bursts repeated at 800 ms.
DXP Correspondence Manual 7.36 Ring Back On Busy Station Programming In systems operating with software releases prior to 8.B, when someone calls another telephone and the calling party is busy on an outside line, the caller hears a ring back tone-not a busy tone. When the caller is using a non-display telephone he or she has no means ,of knowing the busy status of the called party. (Remember, LCD speakerphones display called party status- for details on this feature, see section 6.
DXP Correspondence Manual Station Programming 7 37 Button Mapping I By Station The system assigns certain functions to each of the station buttons as a default condition. Reassign the button functions with this programming feature. You can assign functions at a first level or at a second level at each button.
7.38 Telephone Types (Phone Types) This programming feature allows you to identify the particular type of system telephone equipment that you or your installer will connect to each station port. You can also mark the station port equipment as undefined so ‘that the system will not test the port for a specific type of equipment and will not include the port in any menu presentations. Also refer to Section 7.26, Station Disable, for the procedure for disabling a station port.
z39 Copy Model Programming Block Programming, Class-Of-Service Program some or all class-of-service categories to match the . programming of a model class-of-service category. Block Programming, Station Features Program some or all stations to have the same features as a model station.
Chapter Seven Review Questions 1. The DXP defaults all of the personal intercom numbers, and you cannot change those numbers; true or false? I 2. You can program a station name with a maximum of characters (full station name), but only of those characters show up on an LCD speakerphone (display name). 3. You can program up to personal intercoms in an intercom hunt list; you can also program group intercoms in the hunt list. 4.
10. What do call pickup groups do? 11. If you have set a toll restriction on a certain area code, there is no way for any station to dial a number in that area code; true or false? 12. As long as there is an LCD speakerphone on a port, you can program that port with limited database programming capabilities; true or false? 13. You cannot button map or reprogram the interactive buttons on any of the Impact telephones (models 701OS, 7016S, and 7700s); true or false? 14. Define button mapping. 15.
L 8 Line Programming Chapter Eight: Programming The Lines . ..m..................................,........ 8-I 8.1 Introducing Line Programming ............................................................ 8-1 8.2 Line Name ............................................................................................ 8-2 8.3 8-2 8.4 Line Type.. ............................................................................................ Ground Start Lines.. .........................................
8.15 Busy Lead Detection .......................................................................... 8-10 8.16 Disconnect Supervision ...................................................................... 8-10 8.17 Caller ID Active ................................................................................. 8-10 8.18 Voice Mail ID.. ................................................................................... 8-11 8.19 DISA and DISA Voice Options ......................................
Line Programming DXP Correspondence Manual L Line Programming 8 8. I Introducing Line Programming The DXP is capable of using several types of lines, and each line type offers different programming options. Line programming allows you to set the parameters for each line. Line 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11.
8.2 Line Name 8.3 Line Type You can assign a name to a line. A name shows in the display of an LCD speakerphone as an identification aid. A valid name is composed of any seven alpha-numeric characters, but the first character must be . an alphabetic character. Condition the line port as to the type of line or function that the port serves. Ground Start Lines With ground-start lines, the DXP momentarily grounds the ring lead, signally the CO to establish a communications link.
E&M Tie Lines Ports three and four on each multipurpose board are the only ports that support E and M tie lines. Tie lines are special circuits that allow the DXP to communicate with remotely located equipment such as the following: another DXP, a PBX, or other common carrier (OCC), for long distance calls. DID Lines The DID board lets stations have their own telephone number without having a separate line dedicated to that station.
Line Programming DXP Correspondence Manual 8.4 Line Disable Take a line port out of service because of defect or other reason using this prograrmning choice. I . 8.5 Music Or Tone On Hold 8 - 4 Line Programming With this feature enabled, the system will supply music, tone bursts or other audio information to callers while they are on hold. The music or information source is external to the common equipment and is customer supplied. The system will accept two music sources.
8.6 Automatic Privacy (Privacy Release) Assign privacy release to a line so that a user can press the privacy button on his or her telephone and change a private line into a non-private one as needed. When a line is private, a station user has exclusive use of it during a call. Also refer to section 7.37, Button, Mapping, to map a privacy button on the user’s telephone. 8.7 SMDR When you enable this feature, the system stores SMDR information for the specified line.
Line Programming 8.9 Pad Level-Transmit, Receive 8 - 6 Line Programming DXP Correspondence Manual This feature enhances the DXPTl digital carrier transmission option, the pad level programming feature adjusts voice levels for both the transmit and receive circuits in the individual channels. The choices include: Gain 2, Gain 1, Nominal, Loss 1, Loss 2, Loss 3, Loss 4, and Loss 5. These settings provide an approximate +6 to -15 dB range of choices.
DXP Correspondence Manual 8.10 Dialing Mode Line Programming Program the line port to match either a DTMF tone or a rotary (pulse) dialing line as supplied by the central office (CO). Pulse Dial Make/Pulse Dial Break (Pulse Dial Ratio) Use this procedure to set the make/break ratio for rotary dial signaling to match rotary dial line requirements. You can set the line make/break ratio for rotary dial (pulse dial) signaling in a more flexible manner to match many different rotary dial line requirements.
Line Programming 8.11 Abandon Hold Release 8.12 Positive I Disconnect Time 8 - 8 Line Programming DXP Correspondence Manual When a distant party abandons a hold condition and his or her station disconnects from the line, the central office sends a forward disconnect signal to the system. This signal is either 50 or 350 msec. long. Use this procedure to program the line port to match the central office signal length.
DXP Correspondence Manual Line Programming 8.13 Toll Groups You must identify the individual lines that you do not want users to access when they dial toll-restricted numbers. Do this by first assigning the lines to toll groups and then assigning those toll groups to the restricted number. There are 32 toll groups available for line assignment. Assign one, several, or all lines to any desired toll group or combination of toll groups as needed.
Line Programming 8.15 Busy Lead Detection DXP Correspondence Manual When you enable this feature, the system can detect an off-hook condition in a telephony device such as a modem, FAX machine, industry-standard telephone, or similar device that an installer has connected to a line ahead of the system. When the system detects the off-hook condition, it makes a busy indication appear at system stations that have this line appearance. NOTE: Busy Lead Detection only works on line two of each line board. 8.
8.18 Voice Mail ID 8.19 DISA and DISA Voice Options You can assign an identification number to each line so that the voicemail system can provide customized call handling on a per-line basis. Use voice mail system programming to match this ID number to ~a particular personal directory or transaction box within the voice ,mail system. When the DXP routes a call that is ringing at a particular line to the voice mail system, it routes it with the ID number.
Line Programming DXP Correspondence Manual 8.20 Line Group Programming 8.21 Copy Model Line 8 - 12 Line Programming Use this procedure to group similar type line ports together for dial-up access. There are a maximum of 16 different line groups available. During operation, the system searches for an idle line in the line group in the same order that you program them using this procedure.- Program some or all line ports to have the same programming as a model line port.
8.22 Direct Inward Dialing (DID) support The DID line board (DXPCO-DD4 and DDS) allows incoming CO calls to reach internal DXP intercom extensions by direct dialing. No attendant assistance is necessary. Since DID lines are incoming only, their direct appearance is limited to attendant stations where status indication may be useful. DID operation requires a group of published directory numbers (400 maximum) provided by the telephone company central office (CO).
DXP Correspondence Manual Line Programming 8.23 DID Options DID/DNIS Block Name Choose a 7-character name to associate with each DID/DNIS block. DID Control Signaling I Decide upon which address supervision signaling protocol that you will use. This decision will depend upon the type of supervision that is compatible with the CO requirements. Immediate Start: Use this protocol for rotary (pulse dial) lines.
Expected CO Digits Obtain a block of numbers for use from the CO. The DXP supports a maximum of 400 numbers (for example, 5551000 through 555-l 399). You can have a maximum of four DID blocks with each DID block using its own name, signaling protocol, digit addressing method and number of digits needed to avoid numbering conflicts. As a default, the system assigns all DID lines to block one.
Line Programming DXP Correspondence Manual DID Alternate Routing Use this procedure to select an attendant station to serve as an . alternate routing station. The system will route DID calls to this station if it cannot find the digits it receives from the CO in the translation table. The system will ring this station with a distinctive ring tone or pattern that you program. If you do not select an attendant station with this procedure, the system routes the call to the dial 0 station.
DXP Correspondence Manual 8.24 DID/DNIS Translation Tables Line Programming When you initialize a translation table, you must first enter the string of CO digits that you obtain from the telephone company. Then you must enter the intercom number that you want to match with the first CO digit sequence in the string. With this feature, the system . automatically matches the remainder of the CO digit string to consecutive intercom numbers beginning with the one that you entered.
Line Programming 8.25 Direct Inward System Access (DISA) DXP Correspondence Manual Through the DISA programming routines, you can configure a system to allow outside callers to call directly into the system. DISA callers can dial authorization codes that allow them to use the system’s features that are normally available only to inside callers. .
DXP Correspondence Manual Line Programming Use the following programming instructions to enable or disable DISA capability on lines 1 through 128. Also, use the DISA Voice Options 1 through 4 to select digital voice announce @VA) messages. For example, selecting DISA voice option 2 will cause welcome greeting 2, day main menu 2, night main menu 2, recall no answer 2, and recall busy 2 prompts to play whenever a DISA line is covered by DVA. Refer to section 15.4 for complete DVA programming details. 8.
Line Programming Chapter Eight Review Questions DXP Correspondence Manual 1. You can name a line with up to 20 alpha numeric characters; true or false? . 2. Ground start lines are beneficial for what reason? 3. Ports three and four of any multipurpose line board can be used for E & M tie lines; true or false? 4. DID lines are outgoing only; true or false? 5. Once you program a line as private, the user cannot take the line out of privacy mode; true or false? 6.
DXP Correspondence Manual Line Programming 10. DIDLDNIS will not support Delay Ring, Day 1 ring, or Day 2 ring; true or false? 11.
Intercom Numbers Chapter Nine: Intercom Numbers . ..‘...................................................,.. 9-1 9.1 Introducing Intercom Programming ..................................................... 9-l 9.2 Modifying Intercom Numbers .............................................................. 9-2 9.3 Adding Intercom Numbers ................................................................... 9-3 9.4 Removing Intercom Numbers .............................................................
DXP Correspondence Manual Intercom Programming Intercom Numbers 9. I The system provides a maximum of 600 intercom slots with 192 slots set up as personal intercom numbers and up to 408 group intercom numbers. Group intercom numbers are four digits and begin with number 3 101.
Use this programming procedure to modify intercom numbers and station names. A display name is composed of a maximum of seven characters and shows in the display of an LCD speakerphone as an identification aid. A full name is composed of a maximum of 20 characters and shows in some voice mail and open architecture interface applications. You can compose a valid name from any alpha-numeric character; however, the first character of a display name must be an alphabetic character. Refer to section 7.
Use the procedure to add intercom numbers or to add group intercom numbers to stations for their use. Also refer to Section 7.37 to map buttons for group intercom number selection. . 9.3 A.dding Intercom Numbers I 9.4 Removing Intercom Numbers NOTE: Use the Intercom Hunt List feature to place personal intercom and group intercom numbers in a list. Calls to a busy hunt list number will search the list for an idle number at which to ring.
9 5 RenUmberi& ln tercom Numbers 9 - 4 hfercom Programming Use this procedure to renumber one intercom number or a block of intercom numbers. If you renumber an intercom number, be sure that you do not use the old intercom number in button mapping, hunt lists, .
DXP Correspondence Manual Chapter Nine Review Questions Intercom Programming 1. At default, intercom number 5000 is designated for what purpose? . 2. The system defaults the station ports and personal intercom numbers beginning with the right-most station board; true or false? 3. Group intercom numbers are alwaysdigits long. 4. The first character of a station display name must be a . 5.
Chapter Con tents DXP Correspondence Manual SMDABMDR Chapter Ten: SMDAEMDR . . . . . . . . . . ...‘.................................................... 10.1 Programming ......................................... Parameters ................................................................. Introducing SMDABMDR 10.2 SMDABMDR Dial Time Limit ......................................................................... Answer Time Limit.. ..................................................................
L 10 10.1 Introducing SMDALSMDR Programming SMDNSMDR The system automatically provides an SMDA report whenever the costed-call storage reaches 95 percent of capacity. The programmer can arrange the system to print the reports automatically at a specific time. The attendant can view the number of free records or delete all stored records. Deleting all stored records ensures that the system is storing only the latest SMDA reports and provides a known starting point for record storage.
SMDAISMDR Programming 10.2 SMDNSMDR Parameters DXP Correspondence Manual Dial Time Limit The system does not cost dialing time when it records the time-of a call for costing purposes. You can program the amount of time that the system waits before costing a call. Refer to section 12.5 for related call costing information. Answer Time Limit Program the amount of time that the system waits before beginning to cost a call. This time allows for a call to ring and be answered before being costed.
DXP Correspondence Manual SMDALSMDR Programming Account Code (System Parameters) Account codes are used to identify calls by category, so that the system can record costing by that category. You can arrange the system to force the user to enter an account code and have the system verify it before it allows the user to make a call. Turn on the account code feature for the entire system using this procedure. Also, enable or disable system verification of the entered code.
SMDALSMDR DXP Correspondence Manual Programming SMDA Attendant Delete Use this programming feature to provide the system attendant with the ability to delete SMDA records from the system memory. SMDABMDR Printer Port Use this programming feature to determine the serial data port through which the system will route its generated SMDALSMDR.
SMDALSMDR Programming DXP Correspondence Manual 10.3 Automatic Reports (SMDA) Program the system to automatically provide call cost reports for printing. - Choose the day and time that the printout is desired. - Choose the type and detail of each report. - Dictate whether the call records are to be erased from the system memory after they are printed. The SMDA feature allows the system to store various call records and generate reports of these records for printout.
Add, Remove, Display Account Codes Use this procedure to assign up to 1000 account codes (each up to 16 digits in length-see Section 10.3.3). Alternately, use this procedure to remove previously assigned account codes from the system. Add or remove one account code at a time or an entire block of account codes all at once. To assign numbers that user’s can dial without entering an account code, refer to section 10.4.
DXP Correspondence Manual SMDABMDR Programming 10.4 Emergency Numbers When the system requires an account code, a telephone user must enter it before the system allows him or her to dial a number; however, the system does not require an account code prior to allowing a telephone user to dial a designated emergency number. Use thi’s procedure to list the designated emergency numbers. The system accepts a total of 16 numbers. Each number can be up to 16 digits long. 10.
SMDAISMDR Programming Chapter Ten Review Questions DXP Correspondence Manual 1. The DXP automatically provides an SMDA report whenever the costed-call storage reaches percent? 2. You can set the DXP to report SMDA information sorted in four different ways: 3. The DXP always includes the dialing time in costing a call; true or false? 4. Account codes can only be used on outgoing calls; true or false? 5. An account code can be a maximum of digits. 6.
DXP Correspondence Manual SMDNSMDR Programming 9. You can program a maximum of DXP. account codes in the 10. If you have programmed forced account codes for each station, those station users must dial the account code for any outgoing calls; true or false? 11.
Chapter Con tents DXP Correspondence Manual II 1 Toll Restriction Chapter Eleven: Toll Restriction ~.................................,...................... 11-I 11.1 Introducing Toll Restriction ............................................................... 11-l 11.2 Restriction Levels ............................................................................... 11-2 11.3 Toll Groups ......................................................................................... 11-3 11.
DXP Correspondence Manual Toll Restriction Programming Toll Restriction II.1 Introducing Toll Restriction I The toll restriction/automatic route selection option is located on the main menu as “Toll / ARS.” And while the two features are grouped together in programming, this correspondence manual separates them for added explanation. Chapter Twelve covers the automatic route selection feature.
Toll Restriction DXP Correspondence Manual PrOgramming 11.2 Restriction I Levels The restriction table sets up the test structure to determine whether a particular station can or cannot make a call. The restriction table allows a maximum of 400 entries; broken down into 10 entries on a page. You assign each entry a value from 1 to 8, or with “alloti all” or “deny all.” The “allow all” entry ensures that the system applies no dialing restriction to a number (example: 911).
DXP Correspondence Manual 11.3 Toll Groups 11.4 Restricted Numbers Toll Restriction Programming You must assign to toll groups the individual lines that are to have toll restriction levels. First assign the lines to toll groups and then assign those toll groups to the restricted number. There are 32 toll groups available for line assignment. Assign one, several, or all lines to any desired toll group or combination of toll groups as needed.
Toll Res friction PrOgmmning 11.5 Exception Numbers 11 - 4 Toll Restriction PrOgramhIg DXP Correspondence Manual Exception numbers allow stations to dial numbers that are not normally allowed by their restriction levels. When a user dials a number at his or her station, the toll restriction feature compares it to the toll restriction numbers, the toll groups, the restriction level, and to the exception number. If the system makes a match, the station is not allowed to dial the number.
DXP Correspondence Manual Chapter Eleven Review Questions Toll Res friction Programming 1. At default, the DXP has l-900 numbers as denied to all stations; true or false? 2. The toll restriction table allows a maximum of entries. 3. In programming, you assign each station a value of that the DXP uses to match against the level of the restricted number to determine whether the call is allowed or not. 4.
Aufomatic Route Selection Chapter Twelve: Automatic Route Selection . . . . . . . . ..*.......................... 12-1 12.1 Introducing Automatic Route Selection ............................................. 12- 1 12.2 ARS Enable ........................................................................................ 12-2 12.3 Line Groups for 12-2 12.4 12-3 Route Tables (ARS) ........................................................................... Table Warning Tone.. .........................
DXP Correspondence Manual Automatic Route Selection L I 12 Automatic Route Selection 12. I Introducing Automatic Route Selection Automatic Route Selection (ARS) allows the system to automatically route a call over the least-costly line group available to that station. The system automatically modifies the dialed number, if needed, to match the selected line group. Additionally, ARS provides the costing information for the dialed call that is reported by the station message detail accounting feature.
Automatic Route Selection DXP Correspondence Manual 12.2 ARS Enable You can enable or disable automatic route selection on a system-wide basis. A defaulted system has ARS disabled. 12.3 Line Groups for ARS Before automatic route selection can operate, you must group similar lines together into line groups. The system can have a total of 16 line groups with unlimited lines in each group.
Automatic Route Selection DXP Correspondence Manual 12.4 Route Tables The ARS feature interacts with the toll restriction feature. You must enter a number into the toll restriction table and assign a route table (l-32) to that number before the system can perform ARS. The system will route only those numbers that you have assigned a route number and entered on the toll restriction table.
Route Table Warning Tone You can arrange for the system to sound a warning tone in the-user’s handset or station speaker if ARS routes a call on any route other than the least expensive, This tone indicates that the system has chosen a more expensive line group. If a station user hears this tone, he or she should hang up and try again later. Routes There are a total of 32 route tables that you can program for the system. Each route table can contain up to 6 routes.
DXP Correspondence Manual Aufomafic Route Selecfion Route Access Level Each of the six routes of a route table require a route access level of 1 to 4. ARS uses this route access level to determine if the dialing station has access to dial out on the route. Each station, through its class of service, is also assigned a route access level of 1 to 4. Before the system accepts a dialed number, ARS compares the route access level entries.
12.5 Costing Information (ARS) Each route in every route table contains costing information. The costing information includes a surcharge, a first tier cost-per-minute, a second tier cost-per-minute, and the amount of time to cost the call at first tier cost before switching to the second tier cost. The surcharge is a dollars and cents value that the system adds to the total cost of a call. You can program both tier costs in one-cent increments in the range of $0.0 through $99.99 per minute.
DXP Correspondence Manual 12.6 Automatic Route Selection for Speed Dial Numbers Automatic Route Selection You can arrange for the system to process the system speed dial, and any personal speed dial numbers, that you program for the users, through the automatic route selection (ARS) feature. If the users program their own personal speed dial numbers and you have enabled ARS processing of calls, they must prefix their personal speed dial numbers with the ARS preselect code.
Automatic Route Selection Chapter Twelve Review Questions DXP Correspondence Manual 1. You cannot use call costing with ARS; true or false? 2. The ARS feature uses a different entry table from the toll restriction feature; true or false? 3. At default, the DXP has ARS enabled; true or false? 4. Direct line selection bypasses ARS; true or false? 5. The route table specifies the following three parameters: 6. What is the “match any digit” symbol used by the DXP? 7. You can program a maximum of table.
DXP Correspondence Akmua~ Automatic Route Selection 9. The DXP can cost both incoming and outgoing calls; true or false? 10.
Chapter Contents DXP Correspondence Manual 113 System Printouts Chapter Thirteen: System Printouts . . . . . . . . . . . . . . . . . . . . . . ..~.......................... 13-1 Introducing System Printouts ............................................................. 13-1 13.2 Identifying System Printouts .............................................................. 13-2 Chapter Thirteen Review Questions ................................................... 13-3 13.
Printouts DXf Correspondence Manual 13 L System Printouts 13.1 Introducing Sys tern Printouts I The system makes a wide variety of printout records available. Use this programming procedure to choose the user’s desired printout types and to direct the printouts to either the ShIDA/SMDR data printer or the VDT screen. NOTE: Press CONTROL C to stop a printout to the VDT screen when necessary. This action will not stop printout to a data printer. Printouts 1. system 2. Station 3. Lines 4.
DXP Correspondence Manual Printouts 13.2 Identifying System Printouts You can choose to printout information in any of the following categories: 1. System 2. Station 3. Lines 4. Intercom Numbers 5. SMDA / SMDR 6. Toll / ARS 7. Peripherals 8. Complete System Data 9.
Printouts DXP Correspondence Manual Chapter Thirteen Review Questions 1. You can send SMJJAEMDR reports to one of two devices, what are they? . I 2. Chapter provides further SMDALWDR information. 3.
DXP Correspondence Manual Chapter Con tents Diagnostics Chapter Fourteen: Diagnostics ........................................................... 14-1 14.1 Introducing Diagnostics.. .................................................................... 14- 1 14.2 Initialize Diagnostic Data ................................................................... 14-2 14.3 ROM Checksum Verification ............................................................. 14-2 14.4 Scratch RAM Test ...............
DXP Correspondence Manual Diagnostics Diagnostics The DXP provides you with the option of doing several different types of diagnostic checks on the system. This chapter details the types of diagnostics and their functions. 14.1 Introducing Diagnostics I NOTE: You shouldpetionn all diagnostic tests on an idle system and under the direction of a Comdial technician. A busy system could produce invalid test results.
14.2 Initialize Diagnostic Data This option clears all previous diagnostic test results from memory. 14.3 ROM Checksum Verification The ROM checksum test calculates and displays a checksum to test the integrity of the system software EPROMs. 14.4 Scratch RAM Test This test checks the integrity of the scratch RAM area by writing and reading words in memory. The test works by writing a known pattern, “55AA” into memory and then reading the area of memory back.
DXP Correspondence Manual Diagnostics This test checks all 256 timeslots with a write/read algorithm pattern similar to that of the scratch/NOV-RAM test. All voice and tones into and out of the DXP pass through the timeswitch. 14.6 Time Switch Memory Test 14.7 1 Main CPU DTMF Receiver Test I I 14 8 AUX Boaid I DTMF Receiver Test This diagnostic test checks the two main DTMF receivers on the CPU board for functionality.
Certain models of Comdial digital telephones have performance characteristics that can be modified by using this section of diagnostics. Do not attempt to modify any of the values found in this section unless you have been directed to do so by a Comdial . technician; doing so could severely impact the performance of the associated telephone. Once modified, these values remain in the telephone’s permanent memory and are not affected by a DXP master clear. 14.9 Speaker Coefficients 14.
DXP Correspondence Manual Chapter Fourteen Review Questions Diagnostics 1. You should never perform a diagnostic test on an idle system; true or false? 2. To test the working area of the DXP’s memory, you should perform a diagnostic test. 3. What test ensures that the DXP recognizes DTMF tones that do not pass through an aux. board? 4. You will frequently change the speakerphone coefficients of a station and should do so at a regular interval; true or false? 5.
DXP Correspondence Manual L 15 Chapter Con tents Peripherals Chapter Fifteen: Peripherals ~..........................................*.................... 15-1 15.1 Introducing the DXP Peripheral Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15-1 15.2 Caller ID Programming ...................................................................... Deleting Viewed RNA Record (for Caller ID) .........................
Chapter COnfenfS DXP Correspondence Manual 15.5 PC Attendant Position Programming ............................................... Enabling The PC Attendant Position ....................................... Programming A Hunt List For PC Attendant Use .................. Assigning Lines For PC Attendant Use .................................. Assigning The PC Attendant Position Text Messaging Buttons ........................................................... Mapping PC Attendant Position Function Keys ......
1L.5 Peripheral Equipment 15.1 Introducing the DXP Peripheral Equipment ’ The DXP offers the capability to use several types of optional ~ equipment known as peripherals. Use this chapter as an overview for all of the peripheral devices. Note that each of these devices is covered ~ in detail and each section may discuss features that previously were mentioned in earlier chapters (unlike the station programming chapter, 1 for example, which simply follows the station menu on the PCMMI). I Peripherals 1.
15.2 Caller ID Programming The DXP caller ID feature supports an externally connected, customer-supplied caller ID device (product code CIDOS). This hardware device supports eight caller ID conditioned lines, and you can serial connect up to eight devices to give the DXP the ability to support a maximum of 64 caller ID conditioned lines. The caller ID unit interfaces with the DXP through any main or auxiliary serial data port (section 5.7).
DXP Correspondence Manual DXP Peripherals Arranging Local Call Table (for Caller ID) (Peripherals Menu) When telephone users review caller ID RNA calls, they press their SAVE button to return the call, and the system automatically dials the number. If the area code or office code part of the stored number matches the entries that you program with this procedure, the system will skip that part of the number as it dials. Making Caller ID Active (Line Menu, 8.
DXP Correspondence Manual DXP Peripherals 15.3 Tracker ~@-w Svsfem Prograiiming 1 I The Tracker Paging System is a paging device that interfaces a DXP system with Tracker pagers (personal pager devices). When the Trat ker Paging System is installed, you must use the following programming routines to establish proper communications between the system and individual Tracker pager users.
DXP Peripherals DXP Correspondence Manual Making Tracker Paging System Assignments As part of the Tracker programming, you have to assign individual Tracker Pagers to a station extension number, select the pager types, and assign a block of pagers to a Tracker Paging System base station. You can also use this programming method for making minor modifications after the system has been installed and programmed.
DXf Peripherals 15.4 Digital Voice Announce Programming DXP Correspondence Manual The digital voice announce device (DVA) is an optional line-powered unit that connects to a digital station port and plays pre-recorded voice prompts and dialing instructions to incoming callers on the direct . inward system access (DISA) lines.
DXP Peripherals DXP Correspondence Manual Understanding The Line/Voice Option/DVA Relationships Take as an example a company with several departments; the . company reserves all group-l messages for the sales department and reserves all group-2 messages for the customer service department. The company attendant records the group 1 and 2 message to have meaning for the sales and customer service departments.
DXP Correspondence Manual DXP Peripherals 15 - 8 DXP Peripherals 31 Password Prompt 32 Account Code 33 Dial Feature 34-37 Day Routing l-4 38-41 42 Night Routing l-4 Reminder Prompt This message prompts callers to enter password for access to advanced DISA features System plays this message to callers who request line groups on systems that require forced account code entry This message plays after the caller enters password for advanced DISA features If system can not provide DISA callers with
DXP Peripherals DXP Correspondence Manual 43 Digit Collection This message prompts callers to dial a code before the system routes their call. When used with telephony services, this dialed code causes a screen showing caller’s identification and data to appear on computer at called station’s location. System plays the message requesting the dialed entry after a welcome message and before a day menu message.
Programming Intercoms For DVA Messages For each message type, you can assign up to ten intercom numbers and assign a single-access digit to each of these intercom numbers. You can assign feature codes as well as intercom numbers.
DXP Peripherals DXP Correspondence Manual Recording The DVA Messages You or the system attendant must record the messages that the*DVA plays to the callers. Record messages in one of two ways: either by delivering them from the telephone handset at the attendant station or by playing the contents of a professionally-supplied tape recording into the DVA memory. Each DVA stores up to four unique messages.
15.5 PC A ffen&nf Position Programming The computerized attendant operating position consists of the ?z-based l personal computer, . a proprietary interface circuit board (factory-installed in the computer expansion slot), l a customized keyboard, l a program diskette, . and all necessary cables for connecting the equipment system. The system will accept four PC attendant positions.
Assigning Lines For PC Attendant Use Choose several lines that the PC attendant position can use for call origination; assign them to line group 16; assign line group 16 to a particular class of service, and assign that particular class of service to the PC attendant position. The line key on the keyboard is fixed to select line group 16. You must assign lines to line group 16 before the attendant can select a line for use.
DXP Peripherals DXP Correspondence Manual After connecting a voice mail system to the DXP system (see IMI89-080, Installation Instructions For Installing Voice Mail Equipment On The DXP Digital Communications System for voice mail installation information), program the DXP to operate properly with the voice mail system. 15.
Arranging Voice Mail Call Transfer ParametersAutomatic Attendant Transfer On Busy (Station Menu, 7.29) You can enable automatic attendant transfer on busy for individual station ports if you wish. With this feature enabled, the system rings a busy telephone when the voice mail system is attempting to transfer a call to it, which gives the user the option of leaving his or her present call and taking the new one.
DXP Peripherals DXP Correspondence Manual Arranging Voice Mail Ringing Options (Station Menu, 7.14) The DXP system automatically enables ringing line preference at the voice mail station ports. With this feature enabled, the voice mail system’s automatic attendant will answer calls. You can use direct, delayed, or night ringing features to determine how quickly or when voice mail answers the calls. With direct ringing, calls ring at the voice mail port immediately.
DXP Correspondence Manual DXP Peripherals Setting The Voice Mail Integration Digits You can choose the DTMF digits that the DXP sends to a voice mail system. A voice mail system uses these DTMF digits to determine system and station status so that it can properly process a call. You must be versed in your voice mail’s requirements before you can assign DTMF integration digits in the DXP. The system defaults the voice mail parameters to match the Comdial voice mail system.
DXP Peripherals DXP Correspondence ManuaP DND - If the voice mail system transfers a call to a station that is in the do not disturb (DND) mode, the DXP sends this DTMF digit to the voice system. Receiving this digit allows the voice mail system to distinguish between a busy and a DND condition and offer the caller the appropriate choices. Incoming Intercom Answer - The DXP sends this DTMF digit to the voice mail system when a station user makes an intercom call to the voice mail system.
15.7 Modem Setup The system supports the operation of the DXMDM serial data modem. The DXMDM is a general-purpose, Hayes*-compatible, 300, 1200, and 2400 automatic baud detect, serial data modem that receives its operating power and configuration programming from the DXP system. After you install and connect the DXMDM, you must program the modem port number into the system memory.
Chapter Fifteen Review Questions 75 - 20 DXP Peripherals 1. Analog telephones only provide one line of caller ID inforrnation; true or false? . 2. Does caller ID information transfer from station to station? 3. Caller ID baud rate is usually 1200 baud; true or false? 4. List the four Tracker pager designations. 5. The maximum number of DVA units is 16; true or false? 6. For the DVA to function, you must have and programmed. 7.
DXP Correspondence Manwal DXP Peripherals 10. The PC Attendant requires two line ports for operation; these line ports can still be used, however, for outgoing and incoming calls; true or false? . 11. You must use a DXIST for digital station ports to use voice mail; true or false? 12. What purpose does immediate transfer serve when being used with voice mail? 13. The DXP defaults with integration digits to match Comdial voice mail: you cannot change these values; true or false? 14.
Review Answers Chapter One: Review Answers 1. The term modular design means that the system’s electronic components are housed in a series of self-contained printed wire boards that can be arranged quickly and easily into a variety of configurations. 2. 120, 16 3. 32, 192 4 . The number and type of line and station boards that you install. 5. False (it holds a maximum of 12 boards) 6. True. There is a DXP proprietary modem, but any Hayes compatible modem will work. 7 .
DXP Correspondence Manual Review Answers 14. Master timing 15. Onto the RAM card; the software card is part of the CPU . assembly. 16. The main difference is that the standard RAM card provides approximately 200 SMDRs; the expanded RAM provides 12,200 and allows for onboard software upgrade. 17. Digital Analog Industry Standard. 18. False; steady on and steady off indicate a malfunction. 19. 25-pair amphenol connector. 20. Loop start Multipurpose Tl DID. 21. Secondary. 22.
Review Answers DXP Correspondence Manual Chapter Two: Review Answers 1 . As a minimum, think about the clients present and future needs, the number and type of lines and stations you will need now, and how much room have you left for future exp.ansion. 2. Paging device, music source, battery backup, voice mail. 3. Station boards Analog, Digital, or Industry Standard Line boards An Expansion cabinet 4. False. Try to reserve these for auxiliary boards. 5 .
DXP Correspondence Manual Review Answers Chapter Three: Review Answers I SO- 100 pounds. . 2 . Six, 24.5 . 3 . Keep the distance to a maximum of two inches to connect the two interface boards; this ensures that you won’t exceed the ribbon cable length. 4 . False. The expansion cabinet always goes on top of the main cabinet. 5 . # 10 or# 12 gauge wire 20 feet 6 . 117V AC 15 AMP circuit. 7 . False. You should always use a surge protector. 8 . False. Check the output voltage of both power supplies. 9 .
Review Answers DXP Correspondence Manual 22. Polarity sensitive. 23. 66M-xx connector blocks. 24. False. 25. True. Grounding these pairs helps cut down on RF interference. 26. False. You can install a paging device on Services board or on a line port. 27. You can connect the modem to any serial data port. 28. With DIP switch 7 “on,” the system automatically sends the initialization string to the modem in case of a power fail. 29. 500 Ohms. 30. False.
DXP Correspondence Manual Review Answers Chapter Four: Review Answers 1. IMI66-088, DXP Programming Records IMI66-087, VDT Programming Manual 2. With PCMMI, you don’t have to be directly connected to the DXP to change the database. 3. False. You can do some DXP programming through a telephone but not all of it. 4. False. The DXOPT COM card provides four additional serial data ports (you can have a total of 16 serial data ports on the DXP). 5 .
Review Answers DXP Correspondence Manual Chapter Five: Review Answers 1. The defaults menu lets you return certain elements of DXP programming to their factory settings. 2. Three. 3. False. None of the master clear settings clear the serial ports. 4. False. You can default each COS individually. 5. Button map default. 6. SMDAEMDR records. 7. 30. 8. Restoring the database means that you are transferring the database from a DOS file into a DXP. 9. True.
21. Three. 22. True. 23. True. 24. False.
Review Answers DXP Correspondence Manual Chapter Six: Review Answers 1. False. The DXP has 32 classes of service. 2. False. COS 1 and COS 32 are defaulted differently from . the other classes of service. 3 . A station user must dial a forced account code for a call to go through; non-forced account codes are not mandatory. 4. Two. 5. Personal intercom and prime line. 6 . Gives stations in a group the ability to pickup calls ringing at other stations in that group. 7. False.
Chapter Seven: Review Answers 1. False. Personal intercom numbers are programmable. 2. 20,7. . 3. Eight. 4 . False. You can include one personal intercom in a hunt list. 5. False. 6. Prime line: station automatically selects the line when the station is off-hook, Prime intercom: station automatically selects the intercom when the station is off-hook, Prime line group: station automatically selects the line group when the station is off-hook. 7. False. 8.
DXP Correspondence Manual Chapter Eight: Review Answers Review Answers 1. False. Line names can be no longer than seven characters. 2. Ground start lines help in preventing call collision. . 3. True. 4. False. DID stands for Direct Inward Dialing. 5. False. You can also program a privacy release button that releases the line from privacy mode. 6. 500r 350 7. 32 8. 16. 9. Immediate Start. 10. True. 11. True. DISA stands for Direct Inward System Access.
Review Answers Chapter Nine: Review Answers DXP Correspondence Manual 1 ’ 2. 3. False. Intercom numbers are defaulted from left to right. . Four. 4. Alphabetic character. < False. Like many DXP features, removing intercoms can be done in a block fashion. J. 16-12 Review Answers Defaulted as a group intercom.
Review Answers DXP Correspondence Manual Chapter Ten: Review Answers 1. 95 percent. 2. Stations Account Codes Lines All records 3. False. However, you must program the dialing time limit (section 10.2) 4. False. Account codes can be used for incoming or outgoing calls. 5. 16. 6. True. 7. Chronological order. 8. True. 9. 1000. 10. True. 11. True.
DXP Correspondence Manual Review Answers Chapter Eleven: Review Answers ~ 16-14 Review Answers 1. False. 2. 400 entries, broken down t o 1 0 entries per page. 3. Station Class of Service 1 through 8 4. False. The station’s number must be higher than or equal to the toll restriction number. 5. 16. 6. Exception numbers are numbers that would normally be disallowed by your toll-restriction programming.
DXP Correspondence Manual Chapter Twelve: Review Answers Review Answers False. Call costing is in intricate part of ARS. False. ARS is part of the Toll restriction table. . 3 . False. 4 . True. 5 . Line group that call routes over Whether the station is permitted to call on that group Whether dialed numbers must be modified to match the line group. 6 . The @ is the match any digit. 7. 6. 8 . True. 9 . True. 10. False. You can use speed dials with ARS (section 12.
Review Answers Chapter Thirteen: Review Answers 16-16 Review Answers DXP Correspondence Manual 1 ’ An SMDALSMDR printer or VDT screen. 2. Ten. 3. False. It will stop a printout to a VDT screen, not a printer.
Review Answers DXP Correspondence Manual Chapter 1 Fourteen: ’ Review Answers 2. I False. The system should always be idle before you do any diagnostic test. . Scratch RAM test. 3. Main CPU DTMF Receiver test. 4. False. You should not perform this diagnostic check unless directed to do so by a Comdial technician. 5. False. These values remain in the station’s permanent memory and are not affected by a master clear. 6. DIP switch seven initializes the DXP Modem. 7.
DXP Correspondence Manual Review Answers Chapter Fifteen: Review Answers 1. True. 2. Yes. Caller ID information will transfer. 3. False. Caller ID baud rate is usually 9600 baud. 4. PlOOO P2000 P3000 P4000 (numeric display) (1 line alphanumeric display) (2 line alphanumeric display) (4 line alphanumeric display) 5. False. You can have a maximum of 192 DVAs on the DXP. 6. DISA. 7. False. The DVA storage time is two minutes per DVA. 8. True. The DVAs randomly split up the messages. 9. 4. 1 0 . False.
L Index A Section Page Number Abandon Hold Release ........................................... -8-8 Absorb Ring Time (for Caller ID) ........................ 15-2 Accessing t h e Main M e n u ...................................... -4-7 Account Code (For Class Of Service) ................... 10-6 Account Code (System Parameters) ..................... . O-3 Account Code Display And Account Code Display Time.. ................................ 10-3 Account Code Length .......................................
DXP Correspondence Manual Call Forward ....................................................... 6-4 Call Forward Of All, Personal,Busy, o r Ring-No Answer (RNA) Calls.. ................. .6-4 Call Forward RNA, Ring (On) Busy .................. 6-4 Call Forward, Default Forward Type (For Busy Or Ring-No Answer.. .................... .6-4 Call Park Access.. ................................................ .6-6 Call Park Recall.. ............................................... .5-20 Call Park Recall.. ........
index DXP Correspondence Manual DTMF Tone Card.. ................................................. l-14 DVA Messages .................................................... 15-7 DVA Messages, Editing ..................................... 15-11 15-11 D V A M e s s a g e s .................................................. ............................................ 15-10 DVA Status Reports l-3 ........................................................ DXP Hardware DXP Main Cabinet.. ............................
Introducing Station COS Programming.. ............ 6- 1 Introducing Station Programmino~~.~.~~~.~.~...~.~.~ ..... 7-l Introducing System Printouts.. .......................... .13- 1 Introducing System Programming ...................... 5-1 Introducing T h e DXP Hardware ......................... .I-3 Introducing the DXP Peripheral Equipment.. .. ..15- 1 Introducing Toll Restriction ............................... 1 1 - 1 IST Distinctive Ringing ................................... ..
DXP Correspondence Manual P I P a d Level-Transmit, Receive ................................ 8-6 Page Recall ............................................................ 5-20 Paging A c c e s s ....................................................... .5-21 Paging Device ...................................................... 3- 13 Paging Device, Connecting A .............................. .3- 13 Paging Equipment Control, Relays ...................... .5-33 Paging Receive .....................................
DXP Correspondence Manual Index System Status Reporting .................................... 5-27 System TiminoD ................................................... 5-20 S Save/Restore Database ...................................... .5- 10 Scratch RAM Test.. ........................................... 14-2 Serial Ports.. ....................................................... .5-12 Service Observing ............................................. .7-10 Services Board.. ......................................
DXP Correspondence Mama/ Index Voice Announce Block .......................................... 6-20 Voice Mail DTMF Tone. ...................................... 5-25 Voice Mail ID ...................................................... ..8 - 11 Voice Mail Identification (ID) Number.. ............ 15-16 Voice Mail Integration Digits ........................... 15-17 Voice Mail Programming ................................... 15-14 Voice Mail Ringing Options ..............................
