Corporate Office DX Installation Manual
Corporate Office DX Installation Manual Copyright © 2004 Comdial Corporation All rights reserved. Unauthorized use of this document is prohibited. Comdial Corporation 106 Cattleman Road, Sarasota, FL 34232 (941) 554-5000 or (800) 266-3425 -NoticeComdial reserves the right to make any changes and improvements in the product described in this document at any time and without prior notice. DX-80, Corporate Office DX, and Digitial Extension Telephone (DET) are trademarks of Comdial Corporation.
Corporate Office DX Installation TABLE OF CONTENTS Chapter 1. System Overview 1.1 Identifying the Corporate Office DX ..................................................................... 5 1.2 What Does the DX-80 Corporate Office DX Voice Mail Do? ............................... 5 1.2.1 What is an Automated Attendant? ......................................................................... 5 1.2.2 What is Voice Mail? ........................................................................................
3.4 Configuring for a Remote Connection ............................................................... 28 3.5 Reconfiguring for Local Access ......................................................................... 30 3.6 Backing Up the System ..................................................................................... 33 3.6.1 Copying the Database and Setup Files ................................................................34 3.6.2 Copying Greetings, Names, and Messages .......................
Corporate Office DX Installation 5.3.5 Program No Answer Call Forward ....................................................................... 50 5.4 Programming the DX-80 via PC-DBA ................................................................ 52 5.4.1 Program Extension Port Type .............................................................................. 52 5.4.2 Program UCD Group Members ........................................................................... 54 5.4.
Appendix A. Setting Up the System with Teleparameter A.1 Using Teleparameter to Set Up a New System ................................................. 93 A.1.1 Adjusting System Information ...............................................................................93 A.1.1.1 Adjusting Routing Box Information .............................................................................94 A.1.1.2 Creating and Adjusting Mailbox Information ..............................................................94 A.1.
Corporate Office DX Installation 1. SYSTEM OVERVIEW 1.1 Identifying the Corporate Office DX This document references two models of the DX-80 In-Skin Voice Mail: • 7271C: A flash-based card, this product supports a variable amount of storage depending on the size of the flash card (i.e. 32MB supports 90 minutes of storage). The 7271C also supports a number of advanced features, including Call Forwarding, Call Screening, Time/Day Announcements, and Call Queuing.
System Overview Live Attendant (Continued) Corporate Office DX Automated Attendant Calls the required extension, by hookflashing and dialing the extension number. Calls the required extension, by hook-flashing and dialing the extension number. Listens for busy tone, ring tone, answer, etc. Listens for busy tone, ring tone, answer, etc. If the extension is busy, offers to let the caller hold. If the extension does not answer, offers to take a message or try another extension.
Corporate Office DX Installation 1.3.1 UNDERSTANDING ROUTING BOXES Routing boxes are used to answer incoming calls, play a listing of options to callers, and route the call to a specific mailbox based on the digits dialed by the caller.
System Overview Finally, to handle the case in which the caller decides not to continue in the DX-80 UCD queue and wants the auto-attendant features to route the call, the caller can tell the Voice Mail this by pressing 7.
Corporate Office DX Installation 2. UNDERSTANDING INTEGRATION REQUIREMENTS 2.1 Required Integration Hardware This integration applies to the DX-80 and the Corporate Office DX Voice Mail board. 2.2 Required Integration Software The recommended minimum level of firmware for the DX-80 is F32. 2.
Understanding Integration Requirements 2.4 Supporting Documentation The following Comdial publications are available for reference when configuring the Corporate Office DX Voice Mail Board.
Corporate Office DX Installation 2.
Understanding Integration Requirements Figure 1-2 Corporate Office DX Jumper and Port Designations (p/n 7271C and p/n 7270C 12 Comdial Sept ‘04
Corporate Office DX Installation 2.
Understanding Integration Requirements 2.8 Describing the Connectors, Ports, and Jumpers The following connectors, ports, and jumpers apply to the 7271C and 7270C versions of the Corporate Office DX voice mail board. • J1 is the back-plane power +24v main power connector • J2 is for the 2.5 inch Hard Drive connector • J3 is the ISP connector for programming the U22, U20, U18, and U10 CPLD • J4 is the fan connector • J5 is the 2nd DSP module daughter board interface connector.
Corporate Office DX Installation J11-4 (marked LBA MODE on DX-80 VMII) (HD and CF): Compact Flash and/or Hard drive can be used. The compact flash and hard disk interface are both configured as IDE devices residing on the same port. Therefore, one device must be configured for master operation and the other as a slave when both devices are used. For Hard disk only configurations, Jumper is OFF: Jumper is OFF by default.
Understanding Integration Requirements 2.9 Installing the Corporate Office DX Board The Corporate Office DX Voice Mail board mounts to the DX-80 CPM board standoffs and is connected by a ribbon cable and power cable. The ribbon cable connection is between the plug labeled VAA/VP on the CPM board and connector J6 on the voice processor board. The power connection is between the voice mail board (J1 Connector) and the KSU main board (408M).
Corporate Office DX Installation 2.10 Upgrading the Corporate Office DX Upgrades for the Corporate Office DX Voice Mail include: • 4-8 port expansion module • 32Meg-128Meg flash drive upgrade 2.10.1 ADDING A FOUR-PORT EXPANSION MODULE By adding a 4-port expansion module, the Corporate Office DX is expanded to eight (8) voice ports. The following procedure outlines the steps required. Figure 1-7 Four Port Expansion Module Sept ‘04 Comdial 1.
Understanding Integration Requirements 8. Refer to Section 4, beginning on page 18 for programming the additional ports. . Figure 1-8 Corporate Office DX with Expansion Module Installed 2.10.2 UPGRADING THE CORPORATE OFFICE DX COMPACTFLASH® CARD Refer to Comdial TechTip VVP000035 for information on upgrading the CompactFlash Card. This document is located on the Comdial Customer Care Center at http://comdial.com/ccc and can be found in the DX-80 literature/FAQ-Tech Tips category.
Corporate Office DX Installation 3. COMMUNICATING WITH THE SYSTEM With the release of DX-80 software version F32, and the Corporate Office DX voice mail board, we have added pass-through communications capability.
Communicating with the System 3.2 Configuring for a Direct Connection Each 7270C Corporate Office DX board is shipped with a small 9-pin serial ribbon cable and a 9-pin straight-through serial communications cable. The 9-pin ribbon cable should be installed between COM1 of the Corporate Office DX board and the PC-DBA connector of the DX-80 CPM board. Onsite communications can then be obtained by attaching the straight through serial cable from the PC’s serial port to COM2 of the voice mail board. 3.2.
Corporate Office DX Installation 6. Keylink will invoke its Auto-Baud detect routine until a match is found. Once connected, the normal DX voice mail screen is displayed. Figure 1-9 Corporate Office System Status 7. To begin programming, press the F10 key. Figure 1-10 Corporate Office Main Programming Screen Sept ‘04 Comdial.
Communicating with the System 3.2.2 CONFIGURATION OPTIONS ON THE CORPORATE OFFICE DX Some changes to the configuration of the Corporate Office DX can be accomplished by modifying the contents of the HOST.INI and/or GOVM.BAT files. These two (2) files reside on the DX drive, in the C:\VM directory. Host.INI This file is used to set the communication port parameters for access to the Corporate Office DX. This file includes settings for direct connection, modem support, and pass-through functionality.
Corporate Office DX Installation Figure 1-11 Host.INI File Content (DX80 VM version) 6. Reviewing the displayed file, the following is a description of the associated fields. • [Configuration] Port: This defines which port is used for outside communications. This will always be “2” for the DX-80 VMII version of the board, or “1” for the DX-80 VM version. (For more information on the two versions of the voice mail board, see Section 2.5, Corporate Office Board Versions.
Communicating with the System Port: this defines the Com Port to use for pass-through communications. This value must be set to “2” (DX-80 VMII) or “1” (DX-80 VM). Baud: This is the baud rate to used when communicating to the DX80 via pass-through mode. This value must match that set in the DX80 KSU, the PC-DBA RS232C port, and the baud rate specified for COM 1 (DX-80 VMII) or COM2 (DX-80 VM) in the Configuration section of this file.
Corporate Office DX Installation 10. Next, select Call and Disconnect from the drop down-menu. 11. Then, select File and Exit from the drop-down menu. This action will return you to your Windows environment. 3.2.3 USING THE FILE TRANSFER FEATURE OF KEYLINK KeyLink version V1.0 includes a new menu item that will allow files to be transferred between the Corporate Office DX and the attached PC.
Communicating with the System 2. Enter the password when prompted and press Enter. If a password has not been set, just press Enter. 3. You should now be in the DOS mode with the C:\VM prompt displayed. 4. Type the following command line from the C:\VM prompt, and then press Enter. DXSENDFL GOVM.BAT 5. From the KeyLink window, select Transfer and Receive File from the drop-down menu. Figure 1-13 Sending Files to PC 6.
Corporate Office DX Installation 7. Using the Browse button, locate and click on the file name you wish to transfer, then click on Open. Figure 1-14 Sending an Individual File from the PC. 8. The file is transferred from the PC to the Corporate Office DX. 9. If sending multiple files from the PC, enter the path and appropriate wildcard characters in the Send File dialog box. Figure 1-15 Sending Multiple Files 10. To restart the voice mail, enter GOVM from the C:\VM directory or press the reset button.
Communicating with the System 3.4 Configuring for a Remote Connection With DX-80 software release F32 and the on-board modem built into the Corporate Office DX Hard Drive Voice Mail, you have the capability for remote database administration. When properly configured, you can perform database administration on the voice mail using Keylink DX V1.0 and the DX-80 using PC-DBA. NOTICE Remote access and local access are mutually exclusive of each other.
Corporate Office DX Installation 6. Position the cursor at the beginning of “OFF”, and change to “ON”. When you have made the change the line should now read “CALL DX80INIT MODEM ON”. Figure 1-16 Changing Modem Setting in GoVM.BAT File 7. After making the change, press F10 and Enter to save and exit. 8. You should now be returned to the DOS prompt. 9. Select File/Exit from the drop-down menu. 10. Select Call/Disconnect from the drop-down menu. 11. Select File/Exit from the drop-down menu. 12.
Communicating with the System 3.5 Reconfiguring for Local Access 1. The first requirement for reconfiguring the system for a local connection is to gain access to a communication port. Since the normal port used for local access (COM2 for DX-80 VMII version; COM1 for DX-80 VM version) has been redirected for remote access, you will use COM1 (for DX-80 VMII version)/COM 2 (for DX-80 VM version).
Corporate Office DX Installation 4. Press the reset button on the voice mail board. After a few seconds, a menu will be displayed. Select item 2. This action will connect you to the onboard ROM DOS. If you fail to select item 2 within 8 seconds, you will need to reset the card again.. Figure 1-17 ROM DOS Selection You should now be at the C:\VM prompt. The next steps will utilize the built in functions of the DX utilities and the transfer options of HyperTerminal. 5.
Communicating with the System 7. Using a text editor on your PC, open the file and locate the line that determines the modem status. Modem status Figure 1-18 Editing the GOVM.BAT File 8. Change the line CALL DX80INIT MODEM ON PORT 2 (for DX-80 VMII version) to read CALL DX80INIT MODEM OFF PORT 2. For DX-80 VM version, change the line CALL DX80INIT MODEM ON PORT 1 to read CALL DX80INIT MODEM OFF PORT 1. 9. Save the file. 10. From the DOS (C:\VM>) prompt of the DX, type GETFILE and press Enter. 11.
Corporate Office DX Installation 16. Remove the jumper from J11-5. 17. Press the reset button on the DX voice mail card. 18. Install the straight-through serial cable to COM 2 (for DX-80 VMII version) or COM 1 (for DX-80 VM version) of the DX voice mail card. 19. Launch KeyLinkDX or PC-DBA to verify the change. 20. If required, reconfigure the system for remote access prior to leaving the site. Refer to Section 3.4, Configuring for a Remote Connection for instructions. 3.
Communicating with the System Note: Saving and restoring files on the Corporate Office DX can be accomplished in a variety of ways. The methods presented in this document are based on a serial communications link to the system. Refer to Comdial TechTip # VVP000035 for additional methods. Saving and restoring files is accomplished by using the built-in utilities provided with each Corporate Office DX. These utilities, SENDFILE and GETFILE are located in the C:\UTILS directory of the voice mail.
Corporate Office DX Installation 3. Press the reset button on the voice mail board. After a few seconds, a menu will be displayed. Select item 2. This action will connect you to the onboard ROM DOS. If you fail to select item 2 within 8 seconds, you will need to reset the card again. Figure 1-20 ROM DOS Selection 4. You should now be at the C:\VM prompt. If not, type the command C:\VM. 5. From the HyperTerminal Transfer Menu, select Receive File from the drop-down menu.
Communicating with the System 2. To change the storage location of the greetings, names, and messages files, select Transfer/ Receive Files from the HyperTerminal menu and select the new location for storage. Greetings, names, and messages files are identified by the following: • GT*.*=Message Files • NM*.*=Names Files • MG*.*=Recorded Messages Files 3. Copy the greetings, names, and messages files by entering the following command line from the DOS prompt and then pressing Enter. SENDFILE GT*.
Corporate Office DX Installation • GT*.*=Message Files • NM*.*=Names Files 2. 3. 4. 5. • MG*.*=Recorded Messages Files Retrieve the greetings files from the remote PC by entering the following command line from the DOS prompt and then press Enter. GETFILE GT*.* From the HyperTerminal menu, select Transfer/Send Files. In the Send File dialog window, enter the path and file name where the files are stored (i.e. C:\VM\M\GT*.*). Select Zmodem as the protocol and press Send.
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Corporate Office DX Installation 4. UNDERSTANDING SUPPORTED FEATURES 4.1 Feature Comparison Matrix The following matrix compares the Corporate Office DX Flash and Corporate Office DX Hard Drive voice mail systems. Corporate Office Corporate Office DX Flash DX Hard Drive Description Part Number 7271C 7270C Maximum Number of Mailboxes 100 10000 Number of Ports 4 (expands to 8) 4 (expands to 8) Storage 90 min.
Understanding Supported Features Corporate Office Corporate Office DX Flash DX Hard Drive Description (Continued) Message Information Message Rewind/Pause/Fast Forward New User Tutorial Pager Notification Reply to Sender Send a Message Copy Skip Greeting Message Subscriber Outbound Calling Message Recall Recover Accidentally Deleted Messages Private Messages Urgent Messages 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 Supervisory Features Broadcast Message Capabilities Call Log & Monitor Class of Se
Corporate Office DX Installation If an extension is busy, and the extension user has set call-forward-busy to Voice Mail, then the caller will hear the personal greeting recorded by the Mailbox owner. If the Mailbox owner has recorded greeting #2, that greeting will be played in preference to the owner’s default greeting. If an extension user has set call-forward-all to Voice Mail, then the caller will hear the personal greeting recorded by the Mailbox owner. 4.
Understanding Supported Features When the DX-80 queues a call while waiting for an agent to become available, the DX-80 can play its music-on-hold to the caller, but this is limited and cannot be modified. However, the DX-80 can conference in a voice mail port to the queued call. The DX-80 rings the voice mail port, sends the Voice Mail some information to specify which UCD queue the call is in, and lets the Voice Mail play voice messages to the caller while the call is in the DX-80 UCD queue.
Corporate Office DX Installation UCD Group Number 1 2 Purpose Routing Box Used Overflow announcement 1 3101 Overflow announcement 2 3201 Re-route announcement 3301 Overflow announcement 1 3102 Overflow announcement 2 3202 Re-route announcement 3302 This continues for groups 3 through 5… 4.8 Call Forwarding Depending on the transfer type selected, calls presented to a voice mail user can be forwarded to other extensions. See “Call Transfer Types”, below. 4.
Understanding Supported Features 4.10 Time/Day Announcements By utilizing specific Routing Box Greetings, unique announcements can be played, depending on the time of day or day of the week. 4.11 Call Queuing When the Screen transfer type is selected, the voice mail can perform call queuing if the extension is busy. 4.12 Multilingual Capability Multilingual capability gives users the option of selecting a language other than English for the system prompts.
Corporate Office DX Installation 5. CONFIGURING THE PHONE SYSTEM PROGRAMMING This section contains general, step-by-step instructions on phone system programming. The steps are presented in their order of importance. Note: When you receive a new Corporate Office DX, several sample databases are included on the CD that can be used as the basis for configuring the DX-80 programming. Refer to the document ReadMeFirst, included on the CD.
Configuring the Phone System Programming 5.2 Configuring the DX-80 for Voice Mail Programming Abstract • Set the Voice Mail Table to reference the UCD Group to be used for the Voice Mail ports. (Only for External voice mail.) • Set the Voice Mail Dialing Ratio for suitable DTMF operation (if required). • To activate Automated Attendant, set Answering Position to the UCD Group directory number coinciding with voice mail. (Usually “433” {Directory number 433 is associated with UCD Group 24.
Corporate Office DX Installation 5.3.2 PROGRAM UCD GROUP MEMBERS 06-01-(01 thru 24)-03-01 (UCD Group “Members” where 01 thru 24 is the group number.) 1. Press [save]. This advances to Member #1 of the UCD Group selected. 2. Press [chg]. 3. Input the extension directory of the analog port to program into this Member. (157-160 for 4 port system or 157-164 for 8 port system). 4. Press [save]. 5. Press [next]. 6. Continue from [chg] above to program all Voice Mail ports as member of this UCD Group. 7.
Configuring the Phone System Programming 6. Press the HOLD button to return to the previous menu level or press the VOLUME button to return to the DB Item Selection screen or to exit programming. 06-02-(1 thru 3)-02-02 (VM Table – Prefix Table – Busy FWD, where 1 thru 3 = Tenant Group) 1. Press [show]. 2. Press [chg]. 3. Input the required digits to identify this call as forwarded from this busy subscriber. 4. Press [save]. 5.
Corporate Office DX Installation 06-02-(1 thru 3)-02-02 (VM Table – Prefix Table – CO Recall, where 1 thru 3 = Tenant Group) 1. Press [show]. 2. Press [chg]. 3. Input the required digits to identify this call as a specific CO Line recalling. 4. Press [save]. 5. Press [next] to continue programming the various call handling digits (Prefix/Suffix). 6. Press the HOLD button to return to the previous menu level or press the VOLUME button to return to the DB Item Selection screen or to exit programming.
Configuring the Phone System Programming 3. Input the digits required to delete the current recording in this subscriber MB. 4. Press [save]. 5. Press [next] to continue programming the various call handling digits (Prefix/Suffix). 6. Press the HOLD button to return to the previous menu level or press the VOLUME button to return to the DB Item Selection screen or to exit programming. 06-02-(1 thru 3)-03 (VM Table – Disconnect Digit, where 1 thru 3 = Tenant Group) 1. Press [show]. 2. Press [chg]. 3.
Corporate Office DX Installation To set up No Answer Call Forward: 1. Press [next]. The display will read: CALL FORWARD n_ans ext follow 2. Press [n_ans]. The display will read: NO_ANS FWD. _ bksp save chg 3. Input the directory number (extension or Hunt Group) where calls are to be forwarded. 4. Press [save]. The display will show: NO_ANS FWD. XXX co icm/co icm 5. Select the type of calls to forward.
Configuring the Phone System Programming 5.4 Programming the DX-80 via PC-DBA Note: PC-DBA is a DOS-based programming utility. You have the option of using the following sections, 3.2.3.1, 3.2.3.2, and 3.2.3.3 to manually create the hunt groups and assign the stations associated with the Voice Mail board. If you prefer, you can default the database with the Voice Mail board installed and the system will create these groups and extensions for you. 1.
Corporate Office DX Installation 2. Use the arrow keys to highlight “Category 2.” Then press [Enter]. Figure 1-22 Configuring Extension Port Types 3. Use the arrow keys and [Page Up][Page Down] to highlight “Port Type” for the digital extension connected to VM (extensions 157-160 for 4 port system or 157-164 for 8 port system). Figure 1-23 Selecting Port Types 4. Press [Enter] until Port Type “VM” displays. 5.
Configuring the Phone System Programming Press “N” to abort changes and leave all data unchanged. Press “Y” (yes) to continue with the save operation. 11. Press [Escape] again to return to the Database Programming menu. 5.4.2 PROGRAM UCD GROUP MEMBERS 1. Use the arrow keys to highlight “Extension Application.” Then press [Enter]. Figure 1-24 Extension Application Selection Screen 2. Use the arrow keys to highlight “Uniform Call Distribution.” Then press [Enter]. 3.
Corporate Office DX Installation 5. Use the arrow keys and [Page Up][Page Down] to highlight the member to program. Then press [Enter]. Figure 1-26 Enter the UCD Group Members 6. Input the extension number of the digital port to program as this member of the VM UCD Group. Then press [Enter]. 7. Continue until all analog extensions connected to VM are programmed. 8. When all changes are made press the [Escape] key to exit this database programming screen.
Configuring the Phone System Programming 11. Press [Escape] again to return to the Database Programming menu. 5.4.3 PROGRAM VOICE MAIL HUNT GROUP AND CALL HANDLING DIGITS 1. Use the arrow keys to highlight “Extension Application.” Then press [Enter]. 2. Use the arrow keys to highlight “Voice Mail Table.” Then press [Enter]. Figure 1-28 Voice Mail Table Selection Screen 3. Use the arrow keys to highlight the Tenant Group to program (usually “1”). Then press [Enter]. 4.
Corporate Office DX Installation 9. You will then be prompted to “Save Current Setting?” Press “N” to abort changes and leave all data unchanged. Press “Y” to save changes. 10. If you press “Y” (yes), you will then be prompted “File Exists, Override?” Press “N” to abort changes and leave all data unchanged. Press “Y” (yes) to continue with the save operation. 11. Press [Escape] again to return to the Database Programming menu. 5.4.
Configuring the Phone System Programming 5.4.5 PROGRAM VOICE MAIL DIALING RATIO 1. Use the arrow keys to highlight “Call Handling.” Then press [Enter]. Figure 1-30 Call Handling Menu Selection 2. Use the arrow keys to highlight “Category 3.” Then press [Enter]. 3. Use the arrow keys to highlight VM Dialing Ratio – Tone Time or Inter-Digit Time. Make certain that 60 (milliseconds) displays in each of these fields. Then press [Enter]. Figure 1-31 VM Dialing Ratio Entry 5.4.
Corporate Office DX Installation 2. Press [Enter] until the appropriate time displays. (The default is 10 seconds.) In the following example, the predefined forward time has been changed to 20 seconds. Figure 1-32 PreDefined Forward Time Entry 3. When all changes are made, press the [Escape] key to exit this database programming screen. You will see the prompt: “Exit This Feature”; press “Y” for yes. 4.
Configuring the Phone System Programming 5.4.7 PROGRAM AUTOMATIC CO LINE RINGING MODES 1. Use the arrow keys to highlight “System Application” and then press [Enter]. Figure 1-33 System Application Selection 2. Use the arrow keys to highlight “Time Switching” and then press [Enter]. 3. Use the arrow keys to highlight the Alternate (Alt) Service Mode. (This screen is read as “FROM’ and “TO” for each day of the week and for the switch modes Alternate (Alt) and Evening (Eve).
Corporate Office DX Installation 7. In the Eve fields, input new beginning and end times for the Evening service mode if the defaults of 17:00 (5:00 PM) and 08:00 (8:00 AM) are not appropriate. When the times have been input, press [Enter] to store. 8. When all changes are made, press the [Escape] key to exit this database programming screen. You will see the prompt: “Exit This Feature”; press “Y” for yes. 9.
Configuring the Phone System Programming 4. Input the CO Line, Hunt Group or Virtual Number directory number where ringing for this CO Line is to be assigned. If you want incoming calls to be routed to a live attendant, enter the extension number for that attendant in the appropriate fields (Day and/or Evening).
Corporate Office DX Installation 6. CORPORATE OFFICE DX SETUP The Voice Mail card contains a default database with a setup configuration that allows the Voice Mail to efficiently perform fundamental call processing tasks with minimal system adjustments by the installing technician. This default database configuration includes 2 pre-defined classes of service (0 and 7), 1 supervisor mailbox (mailbox 70), and 3 Routing boxes—800, 801, 821.
Corporate Office DX Setup Database Item Default Setting Routing Box 801 • Answers All Calls During Non-day/ lunch Hours • Owned By Mailbox 70 Routing Box 821 • Routes Calls That Have Already Passed Through Box 800 Or 801 • Owned By Mailbox 70 Class Of Service 0 Set Up With The Following Parameter Settings: Maximum Number Of Greetings 10 Maximum Number Of Messages 200 Maximum Greeting Length (Secs) 60 Maximum Message Length (Secs) 60 Auto-delete Old Messages After 30 Days Auto-delete New M
Corporate Office DX Installation Database Item Default Setting To: X Signifies The Mailbox Number Currently Enabled Yes Transfer Schedule Always Password Mailbox Number Sequence To Turn On/off Message Waiting Lamp Set By Integration Program After Playing Greeting Wait For Digit 6.
Corporate Office DX Setup • KeyLink communications software (provided with all Voice Mail cards) Note: Refer to Section 2.10 for instructions on communicating with the system using KeyLink. This equipment is necessary because the Voice Mail does not have a keyboard and monitor. To set up the system using a laptop, you must use a Straight through serial cable to attach the laptop PC to the Voice Mail card.
Corporate Office DX Installation Business Hours Worksheet (System Supervisor Completes) On the lines corresponding to each day of the week, write in 24-hour format the normal hours the company opens and closes for business. For 24-hour operation, enter 0:00 for Day Service Begins and 24:00 as Day Service Ends time. If the business is closed the entire day, enter 0:00 on both lines. Indicate, if appropriate, any hour(s) the business is closed during the day for lunch or any other reason.
Corporate Office DX Setup Subscriber Mailbox Information Worksheet (System supervisor completes for each mailbox subscriber) x Subscriber Data First name: Last name: Extension number: Should the system announce the caller’s name to the subscriber upon transfer? Should all conversations be recorded? Paging Data (complete only if subscriber is to use the feature) Pager number Pager type (circle one) TONE DIGITAL Paging schedule (circle one) Always During office open hours Schedule*: A B C D Auto Messa
Corporate Office DX Installation Subscriber Schedule Worksheet (System Supervisor Completes) Photocopy this page, then complete the form for each subscriber who is using the Paging, Auto Message Forwarding, or Message Delivery out-calling features according to a particular schedule, as indicated on his/her Subscriber Mailbox Information sheet. You can designate up to 4 different schedules below, then apply one schedule to each out-calling feature the subscriber will be using.
Corporate Office DX Setup Routing Worksheet (System Supervisor Completes) Refer to section 3.2 to familiarize yourself with the function of Routing boxes. This section also provides a sample of greetings that are typically recorded in the 3 Routing boxes pre-configured on the Voice Mail. After reviewing this information, complete this worksheet to indicate the wording for the greetings you want this Voice Mail to voice.
Corporate Office DX Installation 6.5.1 SPECIFYING SYSTEM INFORMATION System Information screens contain system setup information that applies system-wide, to all boxes set up on the system.
Corporate Office DX Setup 6.5.1.3 Setting Up the Line Information Screen 1. From the System Information menu, select LINE INFORMATION. The Line Information setup screen displays. Each row on this screen corresponds to one line connected to the Voice Mail. 2. Press to move the cursor to the Initial Box field under Day Service for line 1. Verify that 800 displays in this field, indicating that calls received during Day Service hours are to go to Routing box 800. 3.
Corporate Office DX Installation 6.5.1.6 Setting Up the Class of Service Screen Each mailbox on the system is assigned a class of service. The class of service assigned to the box dictates which Voice Mail features the mailbox owner has access to and how he/she can use those features. There are 8 classes of services (0 through 7) that can be set up then applied to mailboxes on the Voice Mail. Two of them are pre-configured on the system.
Corporate Office DX Setup CLASS OF SERVICE NAME Use this field to give the class of service a meaningful name. This helps remind you of the purpose for the class of service. Sample names include Supervisors, Subscribers, etc. MAXIMUM NUMBER OF GREETINGS A mailbox can have up to 10 pre-recorded personal greetings. The mailbox owner may record these greetings, store them in the mailbox, then choose the greeting that is to be active at any specific time.
Corporate Office DX Installation AUTOMATICALLY DELETE NEW MESSAGES AFTER X DAYS Note: Use this parameter with caution. Improper use may cause important messages to be lost. The Voice Mail deletes new messages from mailboxes belonging to this class of service after the number of days you specify. A new message is one the mailbox owner has not yet listened to. If you enter 0 in this field, a new message is deleted at midnight on the day the message was received.
Corporate Office DX Setup OPERATOR BOX (DAY) (NIGHT) When a caller is listening to a mailbox greeting, one of the options is to dial zero to reach an operator. Use these fields to indicate the mailbox to which the call should be routed if the caller indicates that he/she wishes to speak with an operator. The default setting is 888. WHEN EXITING OPEN MAILBOX, GO TO BOX When a mailbox owner has logged in to his/her box, has concluded listening to messages, changing options, etc.
Corporate Office DX Installation After the defined number of hold prompts have been played, the Voice Mail goes back to the caller and offers the options to remain on hold, try another extension etc. This field allows you to specify the number of hold prompts that should be played before the Voice Mail offers these options to the caller. As shipped, the Voice Mail has only one hold prompt recorded (system prompt #146).
Corporate Office DX Setup 6.5.2 SPECIFYING BOX INFORMATION 6.5.2.1 What Is a Box? When the Voice Mail answers a call, it processes it by sending it to a box. Each box performs a specific function (for example, playing a menu to the caller and waiting for a response). It then passes the call to another box, which in turn performs its specific function, etc. Depending on the configuration purchased, the Voice Mail provides 100 Boxes.
Corporate Office DX Installation 6.5.2.3 Accessing Box Information Screens 1. From the Line Status screen, press . The Main menu displays and you are prompted to enter a system password. 2. At the prompt to enter the system password, press . 3. From the Main Menu, select BOX INFORMATION. The Box Information menu displays.
Corporate Office DX Setup 3. Press to move the cursor moves to the OWNER field. So that more than one greeting can be recorded and stored for use with this Routing box, this box should be identified as being owned by the supervisor mailbox, mailbox 70. By specifying a mailbox owner for this Routing box, the box takes on certain “mailbox” attributes, which include being allowed to house the same number of greetings as the mailbox owner’s mailbox.
Corporate Office DX Installation BLIND The Voice Mail transfers the call by dialing the number, then dropping out of the call. It transfers the call without monitoring to check whether the called party is busy, answers, etc. The final outcome of the call is the total responsibility of telephone system. If the DX-80 has been programmed for transfer-recall capabilities, then when the telephone system transfer-recall timer expires, the call is returned to the Voice Mail.
Corporate Office DX Setup 6.5.2.6 Creating Subscriber Mailboxes Once you set up Prototype mailbox 9994, you can now efficiently set up all the mailboxes that will be used by subscribers on the system. 1. From the Box Information menu, select MAIL BOX. The Mail Box setup screen displays. 2. To add a new mailbox, press . 3. A small window displays prompting you for the box number. Enter the number of the first mailbox you want to create, then press .
Corporate Office DX Installation 2. Press to move the cursor to the FIRST NAME field. Enter the mailbox owner’s first name. Press to move the cursor to the LAST field. Enter the mailbox owner’s last name. 3. To go to Page 2 of the Mail Box setup screen, press . The Page 2 screen displays. 4. Press to move the cursor to the PAGER NUMBER field. If the subscriber is to use the Paging feature, use the following information to complete this section of the Mail Box setup screen.
Corporate Office DX Setup Character Use P Use pulse (also known as ‘rotary’) dialing. T Use tone dialing (the default). , Short pause (duration can be changed in Technical Information screen. Default is one second). % Medium pause (equal in length to 4 commas). L Long pause (equal in length to 8 commas). ! Hookflash. N No progress tones (must be last character). The Voice Mail ignores all call progress tones during the course of the call.
Corporate Office DX Installation MINUTES BETWEEN CALLS If you enter a number greater than 1 in the TIMES TO CALL field, this field instructs the Voice Mail how long it should wait between re-calls. Note: This field tells the Voice Mail how long to wait between successful calls to the paging service. Do not confuse this with the pagerretry feature. CALL SCHEDULE The Pager notification feature follows a time schedule.
Corporate Office DX Setup Character Use P Use pulse (also known as ‘rotary’) dialing. T Use tone dialing (the default). , Short pause (duration can be changed in Technical Information screen. Default is 1 second). % Medium pause (equal in length to 4 commas). L Long pause (equal in length to 8 commas). ! Hookflash. [] Enclosing the number in brackets prevents the mailbox owner from being able to call in and change the number.
Corporate Office DX Installation REPEAT Enter the number of successful calls to each telephone number. A successful call is generally defined as one where the Voice Mail has seized an available line port, dialed the number, and detected an answer. If the call is not successful (for example, the called number was busy) the Voice Mail automatically re-tries every few seconds up to twenty times.
Corporate Office DX Setup The owner of a mailbox can call in remotely and turn his/her Message Delivery feature on or off, or change the first number to be called. The other telephone numbers, if in use, cannot be changed remotely. 6. To go to Page 3 of the Mail Box setup screen, press . The Page 3 screen displays. 7. Press to move the cursor to the first SCHEDULE A field.
Corporate Office DX Installation 9. Confirm that the ENABLED field is set to Yes for all four personal distribution lists. This allows subscribers to create up to 4 personal distribution lists in their mailboxes, which they can then use when sending messages to groups of subscribers. 10. Repeat steps 1 through 9 to customize each mailbox you created for each subscriber on the system. Once you customize all subscriber mailboxes, continue with the next procedure. 6.5.2.
Corporate Office DX Setup 6.5.2.9 Recording Routing Box Greetings As described in section 2.4.5.2, the following procedure guides you through recording two greetings in both Routing boxes 800 and 801: an office open greeting and a holiday greeting in box 800, and an office closed greeting and a holiday greeting in box 801. Sample greetings for these boxes and for box 821 are provided in section 3.2.
Corporate Office DX Installation 7. To record the first greeting for the Routing box, press 2. The system prompts you to enter the number of the greeting you want to record. Enter greeting number 0. Then, follow the prompts to record the office open greeting. 8. To record the holiday greeting for Routing box 800, repeat step 7, select greeting number 1, and record the holiday greeting. 9. To record greeting(s) for Routing box 801, press <#> to exit the menu shown above and return to the Options menu.
Corporate Office DX Setup 6.6.3 RETRIEVING MESSAGES FROM YOUR VOICE MAILBOX 1. When messages are waiting in your voice mailbox, the display will indicate that messages are waiting and advise you of the number of new messages. 2. Press the center LCD Interactive button. (Or press the Voice Mail button). A connection is established and you will hear the prompt for your password. 3. Use the voice mail user guide and audio prompts to retrieve messages and invoke other mailbox operations. 4.
Corporate Office DX Installation APPENDIX A. SETTING UP THE SYSTEM WITH TELEPARAMETER This section provides instructions on using the teleparameter feature to set up a new system at a customer site or to later make modifications to the system. Using the Teleparameter feature, you can change the parameter values that affect system wide setup information, box setups, and VM.CFG file data by simply calling into the system.
Setting Up the System with Teleparameter For Question Box Administration Press 3 For Port Administration Press 4 To Change the System Broadcast Message Press 5 To Change the Voice Mail Day/Night Service Press 6 To Change the System Time Press 7 To Change the System Date Press 8 To Modify System Parameters Press 9 5. From the Supervisor’s menu, press 9 to modify system parameters. The system prompts you to enter the technician password. By default, this password is 1234. 6.
Corporate Office DX Installation A.1.1.3 Creating Other Box Types and Adjusting Information To create other types of boxes, you must first follow the procedures presented earlier in this document to connect a laptop computer to the Voice Mail card and access Box Information setup screens. Once you create the boxes using this technique, you can make detailed modifications to the box setups using the Teleparameter feature.
Setting Up the System with Teleparameter Task 96 Param.
Corporate Office DX Installation Task Param.
Setting Up the System with Teleparameter Task 98 Param.
Corporate Office DX Installation Task Param.
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Corporate Office DX Installation Task Param.
Setting Up the System with Teleparameter Task Param.
Corporate Office DX Installation Task Param.
Setting Up the System with Teleparameter Task Param.
Corporate Office DX Installation Task Param. Number Description Acceptable Values Mailbox Setup 2113 Class of service assigned to mailbox 0-7 Mailbox Setup 2114 Mailbox to which this mailbox is a client, if this is a restricted mailbox (Valid mailbox number) Mailbox Setup 2115 Language in which greeting is to play if call is via D.I.
Setting Up the System with Teleparameter Task Param.
Corporate Office DX Installation Task Param. Number Description Acceptable Values Mailbox Setup 2151 (With parameter 2155) Number of times to run the message delivery cycle.
Setting Up the System with Teleparameter Task Param.
Corporate Office DX Installation Task Param.
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Corporate Office DX Installation Task Param. Number Description Acceptable Values Question Box Setup 2425 If the answer type is digits, minimum number of digits that must be entered for valid answer to question 5. 1 - 999 Question Box Setup 2426 If the answer type is digits, minimum number of digits that must be entered for valid answer to question 6. 1 - 999 Question Box Setup 2427 If the answer type is digits, minimum number of digits that must be entered for valid answer to question 7.
Setting Up the System with Teleparameter Task Param. Number Description Acceptable Values Question Box Setup 2436 If the answer type is digits, maximum number of digits that can be entered for valid answer to question 6. 1 - 999 Question Box Setup 2437 If the answer type is digits, maximum number of digits that can be entered for valid answer to question 7.
Corporate Office DX Installation Task Param.
Setting Up the System with Teleparameter Task Param.
Corporate Office DX Installation Task Param. Number Description Acceptable Values Routing Box Setup 2317 Basis used to route call Routing Box Setup 2318 When digits received, wait for more digits? Technical Information Setup Technical Information Setup Technical Information Setup Technical Information Setup Technical Information Setup Technical Information Setup Technical Information Setup VM.
Setting Up the System with Teleparameter Task Param. Number Description VM.CFG Setup 9026 responsetime= VM.CFG Setup 9099 pa.init= VM.CFG Setup 9100 pa.cancel= VM.CFG Setup 9101 tutorialreps= VM.CFG Setup 9102 pa.repeats= VM.CFG Setup 9103 novideomemory VM.CFG Setup 9104 offhookdelay= VM.CFG Setup 9105 hardwareint= VM.CFG Setup 9106 ringon= VM.CFG Setup 9107 minimummessage= VM.CFG Setup 9108 maxinactive= VM.CFG Setup 9109 maxlockup= VM.CFG Setup 9118 languages= VM.
Corporate Office DX Installation Task Param. Number Description VM.CFG Setup 9165 externalfax VM.CFG Setup 9166 faxtimeout= VM.CFG Setup 9167 nopcbeep VM.CFG Setup 9174 cdspeed= VM.CFG Setup 9182 ignoreinitialdisconnect VM.CFG Setup 9190 lineaccessontransfer VM.CFG Setup 9192 24hourclockdisplay VM.CFG Setup 9203 linesconnected= VM.CFG Setup 9206 qboxposconfirm VM.CFG Setup 9207 qboxdataprint VM.CFG Setup 9208 qboxarchive VM.CFG Setup 9209 pagerprefix= VM.
Setting Up the System with Teleparameter Task Param. Number Description VM.CFG Setup 9282 qboxdataprinteject VM.CFG Setup 9283 qboxuseconfirmnumbers VM.CFG Setup 9289 qboxhideacctnumbers VM.CFG Setup 9291 keepmessagesnew VM.CFG Setup 9295 pooledring= VM.CFG Setup 9296 mboxdefaultdigit= VM.CFG Setup 9301 greeting.noanswer= VM.CFG Setup 9302 greeting.busy= VM.CFG Setup 9303 greeting.dnd= VM.CFG Setup 9337 noaccountinlog VM.CFG Setup 9339 greeting.night= VM.
Corporate Office DX Installation Task Param. Number Description VM.CFG Setup 9389 noserialmwrefresh VM.CFG Setup 9390 basiccptones VM.CFG Setup 9392 extrarotarytime= VM.CFG Setup 9393 transferring= VM.CFG Setup 9394 dialtonefrequency= VM.CFG Setup 9395 dialtone2frequency= Serial Number 4000 Voices the system’s serial number. Sept ‘04 Comdial, Inc. Acceptable Values Notes: See the Installation Manual. See the Installation Manual. See the Installation Manual.
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Corporate Office DX Installation APPENDIX B. CUSTOMIZING THE CORPORATE OFFICE DX CONFIGURATION B.1 Setting the Defaults The Corporate Office DX is ready to go right out of the box. Please refer to your DX-80 Installation and Maintenance Manual for additional information on system parameters. If you want to customize its operation, you can access its configuration screens as described in the next section. Refer to section 3.
Customizing the Corporate Office DX Configuration System Menu, Call Transfer Screen Internal Calls Sequence to initiate a transfer !, External Calls Sequence to initiate a transfer Sequence to complete a transfer !,9,T Sequence to complete a transfer Sequence to transfer 3-way call !3 Sequence to transfer 3-way call !3 Sequence to return from busy ! Sequence to return from busy ! Sequence to return from no-ans. ! Sequence to return from no-ans.
Corporate Office DX Installation Box Menu, Mail box, (Page 1) Screen Sequence to turn on message-waiting lamp (analog) #96XWW Sequence to turn off message-waiting lamp (analog) #*96X B.4 Checking the Voice Mail Configuration (VM.CFG) File The entries in this section are default screen entries made to the VM.CFG file when you ran the setup utility. To confirm that your integration will function as intended, verify that each entry in the table below displays in the VM.CFG file.
Customizing the Corporate Office DX Configuration B.5 Checking the TRANS.TXT File The entries in this section are default screen entries made to the TRANS.TXT file when you ran the system setup utility. To confirm that your integration will function as intended, verify that each entry in the table below displays in the TRANS.TXT file. • On DOS-based voice mail systems like the Corporate Office DX, you must shut down the voice mail system to review and edit the TRANS.TXT file. To do so, press [ESC].
Corporate Office DX Installation The contents of the Trans.TXT file are as follows. Default TRANS.TXT File Entries File Entry Reason for Entry a1b1czd0x = x*,*,# Direct call (internal). Automatically logs in to caller’s Mailbox a1b2czd0x= Direct call (external). Plays main greeting. a2b1czd0x=x*,*,1,1 Transfer from operator (internal). Begins recording message for Mailbox. a2b2czd0x=x*,* Transfer from operator (external). Plays greeting for Mailbox, offering option to record.
Customizing the Corporate Office DX Configuration a9byd25=3201 UCD overflow 2 for UCD groups 1-5. See section on UCD integration. a9byd26=3202 a9byd27=3203 a9byd28=3204 a9byd29=3205 a9bydz= 126 UCD overflow for all other groups. See section on UCD integration.
Corporate Office DX Installation Index A access to group boxes 75 access to p.a.
Index R Recording a Call 41 Remote Connection 28 Restoring Files 36 Restoring Names, Greetings, and Messages 36 Restoring the Database and Setup Files 36 restricted numbers 77 Retrieving Messages 92 Routing Box 800 78 Routing Box Greetings 90 Routing Box Information 94 Routing Worksheet 70 S Screen Transfer 43 SENDFILE 31 Serial Cable 15 Single Digit Call Routing 79 Software Requirement 9 Specifying Box Information 78 Subscriber Mailbox Worksheet 68 Subscriber Mailboxes 82 Customizing 82 Subscriber Schedu
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IMI72-005 Rev 6 Sept ‘04
