User`s guide

Troubleshooting

YourTelephone

Should your Impact telephone fail to operate properly, or if you do not

understand why it is operating in a certain manner, review the following

list of symptoms and causes for help.

SYMPTOM POSSIBLE CAUSE

INTERCOM light is

flashing.

Your messaging is set. Dial

INTERCOM,then#02andhangup.

MESSAGE light (models

8312S, 8324S)

HOLD light (models 8012S,

8024S) is flashing.

Another telephone has activated your

message waiting light.

Press MESSAGE (or INTERCOM and

then HOLD) to retrieve message. This

action will call the party who activated

light. Once you have received message,

party who activated light (while still

talking to you) must press INTERCOM

to turn off the light. (See Appendix A.)

MUTE light is on. MUTE is activated.

To cancel, press MUTE.

SPEAKER light on steady. Background music feature activated even

though you may not have background

mustic provided. Dial INTERCOM then

#1andhanguptocancel.

Error Tone

(three steady tones)

May occur when incorrect buttons are

pressed during autodial or speed dial

programming. For example, if a button

has a line assigned to it, it is not available

as a programmable button and an error

tone sounds if it is pressed during

programming.

You can not receive a voice

announce call.

Voice announce block has been activated.

To cancel (if desired), dial INTERCOM

then #2.

NOTE: Press and hold the dialpad 1 Button while connecting the line

cord to perform a self test.

GCA70–281 Troubleshooting Your Telephone

LCD Speakerphone Station User's Guide 11 – 1