CONVERSip EP100G-L12 / EP100G-I12 Endpoint User Guide
CONVERSip EP100G-L12 / EP100G-I12 Endpoint User Guide This manual supports the EP100G-L12 and EP100G-I12 models on MP5000 and FXII systems. Copyright © 2005 Comdial Corporation All rights reserved. Unauthorized use of this document is prohibited. Comdial Corporation 106 Cattlemen Road, Sarasota, FL 34232 (941) 554-5000 or (800) 266-3425 -NoticeComdial reserves the right to make any changes and improvements in the product described in this document at any time and without prior notice.
EP100G-L12 / EP100G-I12 User This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed in accordance with the instructions, may cause harmful interference to radio communications.
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EP100G-L12 / EP100G-I12 User Revision History Version 01 Feb ‘05 Changes Initial Release Date 2/24/05 Comdial v
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EP100G-L12 / EP100G-I12 User Introduction This manual describes how to use the CONVERSip EP100 endpoint, models EP100G-L12 and EP100G-I12. This manual is intended to provide: • basic knowledge of the functions and features of the EP100G-L12/ I12 LCD user interface. • step-by-step procedures for processing calls and controlling individual extension settings. Audience Description This manual is intended for persons who use CONVERSip EP100G-L12/ I12 endpoints on a day-to-day basis.
Introduction • Press Page Up or Page Down. • Press and hold the Shift and Ctrl keys simultaneously. In contrast, the following sentence instructs you to type in a required response; notice the word “Enter” when used in this way is not italicized because you are not pushing a specific key name. • Enter the value you want to use for this feature.
EP100G-L12 / EP100G-I12 User TABLE OF CONTENTS INTRODUCTION ...............................................................VII Audience Description ............................................................ vii Related Publications .............................................................. vii Conventions Used in this Manual .......................................... vii 1. OVERVIEW.......................................................................15 1.1 Speakerphone Buttons .....................
Contents 2.4 Holding Calls ....................................................................33 2.4.1 Handling Hold Recalls..............................................33 2.4.2 Using Directed Call Hold .........................................34 2.4.3 Selecting Specific Held Calls ...................................35 2.5 Call Pickup........................................................................35 2.5.1 Group Call Pickup ....................................................36 2.5.
EP100G-L12 / EP100G-I12 User 3.6 Advanced Camping On Options.......................................47 3.6.1 Camping On - Idle Station, Automatic Callback ......47 3.6.2 Camping On - Busy Station, Wait For An Answer (Call Waiting)..............................................48 3.7 Sending Subdued Off-Hook Voice Announcements (SOHVA)..........................................................................49 4. ADVANCED CALL HANDLING ..................................51 4.1 Waiting For a Line (Queuing).....
Contents 6. PROGRAMMING ............................................................73 6.1 DSS Numbers ...................................................................73 6.2 Speed Dial Numbers .........................................................74 6.3 Feature Access Codes .......................................................76 6.3.1 LCD Feature Buttons ................................................78 6.4 Reminder Alert .................................................................81 6.
EP100G-L12 / EP100G-I12 User 7.10 Changing the Default Volume Control ............................98 7.11 Programmed Button Display ...........................................99 7.11.1 Button Functions Display (Button Query) ..............99 7.11.2 Status Of Busy Lines and Stations (Busy DSS/BLF Button Inquiry) ........................................99 7.12 Automatic Set Relocation (EP100G-L12 only).............100 7.13 Paging ............................................................................
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EP100G-L12 / EP100G-I12 User 1. OVERVIEW Congratulations and thank you for using a Comdial endpoint! Your EP100G-L12/EP100G-I12 Speakerphone is supported by a communication system with hundreds of built-in, standard features. This manual serves as a helpful guide for using these various functions. Note: The following illustration shows the default locations of the buttons. Your system installer may have programmed these buttons differently to suit your system.
Overview Note: The EP100G-L12 and the EP100G-I12 are identical in appearance. To differentiate which model you have, turn the endpoint over to read the model number on the bottom of the endpoint (not the bottom of the pedestal). Your EP100G-L12/EP100G-I12 provides many versatile features for your use. Alphanumeric Display (Liquid Crystal Display LCD) • Displays time, day, date, and active call information. • Keeps you apprized of the status of your endpoint. • Provides programming prompts.
EP100G-L12 / EP100G-I12 User 1.1 Speakerphone Buttons Hold Button (HOLD) • Places a line or intercom call on hold. • Stores pauses in number sequences during programming. • If available, scrolls through LCD response messages. • If multiple held calls feature is available, scans or scrolls through calls placed on hold (when hold light is flashing). Interactive Buttons (located below alphanumeric display) • Provide quick and easy access to system features.
Overview Shift Button (SHIFT) Allows you to enter a second tier for storing and/or automatically dialing speed dial numbers. (That is, you can store two speed dial numbers at every programmable button location one in the regular tier and one in the second tier). You activate the shift function by pressing this button and turning the shift light on before storing or automatically dialing a speed dial number from the second tier. Speaker Button (SPEAKER) • Turns your speaker on or off.
EP100G-L12 / EP100G-I12 User 1.2 Speakerphone Display Lights The lights (LEDs) on your EP100G-L12/EP100G-I12 indicate the status of lines, features, and intercoms. Busy Lamp Field (BLF) lights (next to DSS/BLF programmable button) • Steady red = station is in use. Next to a line button • Steady green = this is your line, either onhook (in a hands free mode) or off-hook, when the line is active. • Flashing red = station is receiving a call.
Overview Next to a fixed feature or programmable feature button • Steady red = the feature is on. MUTE Button On steady = called party cannot hear your conversation. INTERCOM Button • Steady green or red = you are using your intercom. • Steady off = the feature is off. Note: You can find the programmable buttons that the installer designates as feature buttons in the same location as the DSS/BLF buttons. Ensure that these buttons are labeled correctly to indicate their unique features.
EP100G-L12 / EP100G-I12 User 1.3 Using the Large Screen Display Your EP100G-L12/EP100G-I12 has a large screen display consisting of six lines of 24 possible character positions per line. This provides you with much more system information than can be presented on two-line displays. This large display allows you many programming options as well as quick and easy selection of the many features available on your EP100G-L12/EP100G-I12.
Overview 1.4 Setting Up Your Speakerphone When your new EP100G-L12 or EP100G-I12 arrives, the system installer unpacks it and connects the line to a system jack. You may need to make a few initial adjustments so you can quickly begin making and answering calls with some of the most basic features. 1.4.1 POSITIONING YOUR SPEAKERPHONE You should adjust the position of the EP100G-L12/EP100G-I12 on your desk or table to suit your individual needs, and maximize the performance of the sound activated features.
EP100G-L12 / EP100G-I12 User To adjust the pedestal, perform the following steps. 1. Grasp the rear of the pedestal base firmly with one hand and lift the rear portion of the endpoint upward with your other hand. 2. Lift the endpoint upward with one hand and raise the endpoint supporting arms upward with your other hand. (Notice there are three sets of notches under the endpoint corresponding to the three positions available.) 3.
Overview 2. Speak toward the endpoint to answer the call. 3. Press SPEAKER to end the call. Note: For more tips and information on EP100G-L12/EP100G-I12 use, see Section C, Speakerphone Characteristics. 1.4.3 SETTING DISPLAY CONTRAST You can darken or lighten the contrast of the display for best viewing. To adjust the display contrast, perform the following steps. 1. 2. 3. 4. Select OPTIONS. Select Programming. Select Contrast Level.
EP100G-L12 / EP100G-I12 User 1.4.4 SETTING A PERSONAL RING TONE You can choose one of eight different ring tones for your endpoint. When several endpoints are located close together, you may want to choose a different personal ring tone. To select one of the ring tones, perform the following steps. 1. 2. 3. 4. Select OPTIONS. Select Programming. Select NEXT. Select Ring Tone interactive button (to the right of the LCD) to scroll through the eight ring tones. 5. Select EXIT to end.
Overview Note: If you set the ringer to the OFF position, your endpoint sounds a short ring burst once for each call you receive at your station. To set the speaker and handset loudness levels, perform the following steps. 1. Press the INTERCOM button. 2. Press the VOLUME UP or VOLUME DOWN button once for each change in speaker volume that you desire. 3. Select SAVE. 4. Lift the handset. 5. Press the VOLUME UP or VOLUME DOWN button once for each change in handset volume that you desire. 6. Select SAVE.
EP100G-L12 / EP100G-I12 User When you hear intercom ringing (two short bursts), press INTERCOM and speak toward the endpoint (or lift the handset if you desire privacy). To dial an outside number manually, perform the following steps. 1. Press INTERCOM. 2. Dial 9 or press another line button to select a line (see Section 7.2, Line Groups). 3. Listen for dial tone. 4. Dial the number. 5. Lift the handset if you desire privacy To dial an intercom number manually, perform the following steps. 1.
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EP100G-L12 / EP100G-I12 User 2. ANSWERING CALLS 2.1 Answering Outside Calls When an outside call rings at your station, the LCD screen displays the system line number of the incoming call (e.g., L123) and any caller ID information that your ringing line is programmed to receive. In addition to simply lifting the handset, your other options for answering the call are displayed above the interactive buttons.
Answering Calls After you have answered an outside call at your station, your LCD displays Hold, Transfer, Conference, Group Listen, and Record. • Select Hold to place the call on hold at your station, or • Select Transfer to initiate a transfer to another station, then dial the station number, announce the call or hang up to complete the transfer, or • Select Conference to initiate a conference call.
EP100G-L12 / EP100G-I12 User 2.2 Answering Intercom (Internal) Calls An intercom call is one that is made from one system endpoint to another. Your station receives intercom calls in one of two ways depending upon system programming. • In a voice-first setting, a short tone is followed by the caller’s voice heard on the speaker. • With a tone-first setting, the endpoint rings in a distinctive pattern and you must take action to answer the call.
Answering Calls 2.3 Night-Transferred Calls - Line Access From Any Station The system attendant can transfer incoming calls to a particular station or stations for off-hour ringing. If your endpoint rings, press line button with flashing light and lift the handset to talk. When you hear loud ringing anywhere in the system, perform the following steps. 1. Lift the handset. 2. Press Intercom. 3. Choose a ringing zone. Dial 65 through 68 to select ringing zone (1-4), or dial 69 to answer for any zone.
EP100G-L12 / EP100G-I12 User 2.4 Holding Calls You can place a call on hold and retrieve it later. With a regular hold, you can pick up the held call at your endpoint or another user can pick the call up at an endpoint sharing the held call line appearance. To place a call on hold, press the HOLD station button, or select the Hold interactive button. To retrieve a held call, press the line button of the held call (with winking green light), press Intercom for an intercom held call, or press TAP.
Answering Calls If the call is on exclusive hold, it reverts to manual hold after the hold recall period. If a held line is recalling, select Hold to place the call on hold at your station and restart the hold timer. To retrieve the call instead, lift the handset, press the line button (with flashing orange light) or select Answer to retrieve the call. 2.4.2 USING DIRECTED CALL HOLD A Recalling Held Line The installer can add a directed station hold feature to your endpoint.
EP100G-L12 / EP100G-I12 User 2.4.3 SELECTING SPECIFIC HELD CALLS Often, you may have more than one call on hold at your station. You know you can retrieve the last call placed on hold simply by pressing TAP; however, if you do not have line appearance for a line on which another call is holding, the system provides a way for you to access that call before servicing the last call you placed on hold.
Answering Calls 2.5.1 GROUP CALL PICKUP The installer often arranges several endpoints together in a user group. If your endpoint is so arranged, you can answer calls that are ringing at other stations within your particular group. To answer a call that is ringing within your group, press INTERCOM and dial #4. Then speak toward the endpoint or lift the handset if you want privacy. 2.5.
EP100G-L12 / EP100G-I12 User 4. Speak toward the endpoint or lift the handset if you want prvacy. 2.5.3 MONITORED STATION PICKUP Your endpoint may have the personal intercom number of another endpoint appearing at a programmable button location. You can use the light associated with this button to monitor the status of that endpoint, and you can press the button to make a call to that endpoint if you wish.
Answering Calls 2.6 Receiving Subdued Off-Hook Voice Announcements (SOHVA) 2.6.1 HANDLING AN INCOMING SOHVA This feature allows an intercom caller to break into your call by making an announcement through your handset receiver. The distant party that you are currently talking to cannot hear the announcement made by the SOHVA caller. You can respond to the SOHVA caller either verbally, or non-verbally using Response Messaging. To respond to a SOHVA verbally, perform the following steps. 1.
EP100G-L12 / EP100G-I12 User To respond to a SOHVA by blocking, select BLOCK when you hear SOHVA tone. The system then disconnects the SOHVA call. See Section 2.6.2, Voice Announce Blocking for more information. Note: A station that is currently active in speakerphone mode or has Voice Announce Block set CANNOT receive a SOHVA. 2.6.2 VOICE ANNOUNCE BLOCKING If your system installer makes this feature available, you can prevent voice announcements from sounding over your endpoint speaker if you wish.
Answering Calls 5. Select EXIT to end. Caller ID (Automatic Number Identification) When installed by system programming, the Caller ID feature allows you to view incoming call numbers before you answer them. Incoming call numbers flash in the left half of the LCD. If the name of the calling party is available it displays in the second half on the right side of the LCD. If you answer the call, the number appears steady in the left half of the LCD.
EP100G-L12 / EP100G-I12 User 3. MAKING CALLS 3.1 Making Outside Calls You can manually dial a number over any endpoint line you select. Or, if the installer assigned a prime line or the idle line preference feature to your LCD speakerphone, the system automatically selects a line for use when you lift the handset or press the speaker button. To dial an outside number manually, perform the following steps. 1. Press INTERCOM and dial 9 or select a line button. 2. Listen for dial tone. 3. Dial the number. 4.
Making Calls 3.2.1 TONE FIRST The following instructions assume a tone-first setting. You can change a call to voice announce signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS/BLF button again. To manually cause the other endpoint to ring (tone calling), press INTERCOM or select Dial by Name. Then dial the extension number (the called endpoint rings).
EP100G-L12 / EP100G-I12 User 3.3 Automatic Dialing This feature provides one- or two-button speed dialing using programmable buttons at which you have previously stored numbers. Two levels of number storage are available at each storage location, and you can use one or both levels as needed. Also, since you usually store a line choice as part of a speed dial number, line selection is automatic with speed dialing.
Making Calls Note: If you are already on a line, you must press SHIFT before dialing the personal or system speed dial numbers that are stored at the dial pad. Also, if a speed dials a preselected line that is in use, the speed dial does not engage. Note: On some systems, due to programming action, the available system speed dial codes are *100 -*299 and *100 -*599. 3.4 Redialing For instruction on using your system’s Automatic Redial feature, see Section 7.4, Automatic Redial. 3.4.
EP100G-L12 / EP100G-I12 User To store a number while you are on a call (if available), perform the following steps. 1. Press the programmed SAVE NUMBER REDIAL button twice (the display prompts you to dial a number). 2. Dial the number that you wish to save (the system immediately saves the number for later redial; it does not dial it over the line you are on now). To redial the saved number, perform the following steps. 1. Press a line button to select a line. 2.
Making Calls To cancel the call back before your endpoint sounds the tone bursts, press INTERCOM and dial #6 or select CLEAR. To camp on at a station with a Do Not Disturb condition set, select Camp-On. A call back occurs when the called station is no longer set in the Do Not Disturb mode.
EP100G-L12 / EP100G-I12 User 3.6 Advanced Camping On Options 3.6.1 CAMPING ON - IDLE STATION, AUTOMATIC CALLBACK If you call another station and hear ringing but receive no answer, you can camp onto the idle station. In this case, the system rings your endpoint when any activity is initiated at that station.
Making Calls To camp on at a station for which you hear ringing but receive no answer, select Call Back. Call Back then occurs after any activity is initiated at dialed station. To cancel the camp-on condition, press INTERCOM and dial #6 or select CLEAR. 3.6.2 CAMPING ON - BUSY STATION, WAIT FOR AN ANSWER (CALL WAITING) If the endpoint you have called is busy, you can send a call-waiting tone to the endpoint and wait on the line for an answer (you must be using the handset for this feature to work).
EP100G-L12 / EP100G-I12 User To answer a call-waiting tone if you receive one while on a call, perform the following steps. 1. Hear the short tone burst in your receiver. 2. Place the current call on hold, or complete the call and hang up (waiting call then rings at your endpoint). 3. Lift the handset to answer the call. 3.
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EP100G-L12 / EP100G-I12 User 4. ADVANCED CALL HANDLING 4.1 Waiting For a Line (Queuing) If all the lines in a line group are busy, you can place your endpoint in a queue to await an idle line. To queue for a line group, perform the following steps. 1. Press INTERCOM. 2. Dial the line group access code (see Line Group Access code table on page 78 for your systems codes). 3. When you hear the busy tone, dial *6.
Advanced Call Handling Note: When setting up a conference call with outside lines and internal endpoints, you must call the outside lines first. To set up a conference call that includes any combination of outside lines and intercom parties, perform the following steps. 1. Make the first call. 2. Select Conference. The current call is placed on hold automatically. 3. Select the next line and make another call. 4. Select Conference to establish a conference. 5.
EP100G-L12 / EP100G-I12 User To retrieve a line from hold and bring that party back into the conference, perform the following steps. 1. Press TRNS/CONF. 2. Press a line button. 3. Press TRNS/CONF. If you are involved in a conference call with two outside lines, you can drop out of this established conference call and leave the outside lines in the conference with each other. This is known as an unsupervised conference call.
Advanced Call Handling 4.3 Call Forwarding Call Forwarding Options 4.3.1 FORWARDING A CALL You can forward the calls that normally ring at your endpoint to another endpoint. To remind you that your calls are being forwarded, your endpoint sounds a short ring burst each time the system forwards a call.
EP100G-L12 / EP100G-I12 User 1. 2. 3. 4. 5. Select OPTIONS. Select Programming. Select NEXT. Select Call Forwarding. Choose one of the following call forwarding options: • Select Forward All to forward all calls • Select Forward Personal to forward prime line and intercom calls. Selecting Call Forwarding • Select Forward RNA All to forward all calls that ring at your station but receive no answer after a programmed number of rings.
Advanced Call Handling To cancel call forwarding, select CLEAR. 4.3.2 DIVERTING ALL INCOMING CALLS TO ANOTHER STATION Call diverting permits you to send an incoming call to another station that you have previously designated. You can divert an incoming call to the designated station whether you are busy or idle. To identify the station to receive diverted calls, perform the following steps. 1. Press INTERCOM. 2. Dial *55. 3. Dial the extension number of station you want to receive diverted call.
EP100G-L12 / EP100G-I12 User 4.4 Call Forward Outside System (CFOS) If enabled by your installer, the Call Forward Outside System (CFOS) feature allows you to forward incoming or transferred line calls to telephone numbers outside the system To activate CFOS with your LCD speakerphone, perform the following steps. 1. 2. 3. 4. 5. 6. Select OPTIONS. Select Programming. Select NEXT. Select Call Forwarding. Select CFOS. Select NEXT. Selecting CFOS 7.
Advanced Call Handling 8. Follow the instructions on the LCD display and then select DONE, or do nothing and let the previously selected destination remain in effect. 9. Select EXIT. Selecting Line To deactivate CFOS, select CLEAR. To join an active CFOS call from the CFOS-enabled station, note the flashing HOLD light indicating an active CFOS call, and press TAP. Join the CFOS-forwarded party and the CFOS destination in a conference call.
EP100G-L12 / EP100G-I12 User 4.5 Parking Calls Parking Calls 4.5.1 PARKING A CALL You can place an intercom or outside call on hold in the system so that it can be answered from any station, even though it may not have a line appearance for the call. You accomplish this by placing the call in one of many park orbits, where the call remains until it is answered. To park a call in orbit, perform the following steps. 1.
Advanced Call Handling 3. Remember the code for later use or make it known to those who need to know it in order to retrieve the call. To park a call using a programmed PARK button, while on the call, press PARK. The system then places the call in a preselected park orbit and lights the PARK light. To retrieve a call that was placed on hold in the system (parked), perform the following steps. 1. Press INTERCOM. 2. Dial #. 3.
EP100G-L12 / EP100G-I12 User 4.
Advanced Call Handling Call Transferring Summary (Continued) Sender’s Actions After Answering Original Call Delivery Method of Transferred Call Transfer Option Best Suited For Hot Transfer Personnel who must receive speakerphone calls in a hands-free mode. 1. 2. 3. 4. 5. Quick Transfer (with intro) Normal transfers from attendants and operators who handle a large number of incoming calls which require transfer. 1. Dial Extension 2. Announce Call 3.
EP100G-L12 / EP100G-I12 User 4.6.1 SCREENED TRANSFERS You can answer a call at your endpoint and transfer it to another station. If you first identify the caller to the party receiving the transfer (giving that user the opportunity to prepare for the call), you have made a screened transfer. To screen and transfer a call to another endpoint in the system, perform the following steps. 1. Answer the call. 2. Press the TRNS/CONF button or select Transfer (call is automatically placed on hold). 3.
Advanced Call Handling • Select Callback to camp-on at the called station. • Select Voicemail to connect the caller to the busy party’s Voicemail. If the intercom party does not answer their endpoint when ringing, take one of the following steps. 1. Select RECONNECT to reconnect the call to your station. 2. Select MESSAGE to leave a message-waiting indication at the station. 3. Select CALLBACK to leave a message-waiting indication at the station. 4.6.
EP100G-L12 / EP100G-I12 User If an unscreened transfer call is not answered and recalls to your endpoint, you can take one of the following steps: • Press the HOLD button or select HOLD to place the call on hold at your endpoint. • Select ANS to return to the call. • Select SEND to retry the transfer. 4.6.3 HOT TRANSFER A hot transfer is a type of screened transfer. This feature is useful for transferring calls to people who need to work in a hands-free mode.
Advanced Call Handling To do a quick screened transfer, perform the following steps. 1. 2. 3. 4. Answer the call. Dial the intercom number for transfer location. When party at transfer location answers, announce the call. Hang up, select RELEASE, or press the SPEAKER button. To do a quick unscreened transfer, perform the following steps. 1. Answer the call. 2. Dial the intercom number for transfer location. 3. Hang up, select RELEASE, or press the SPEAKER button.
EP100G-L12 / EP100G-I12 User 5. NONVERBAL MESSAGING 5.1 LCD Message Delivery You can set system-supplied messages at your station to be received and displayed by a calling LCD speakerphone. To turn on a message from your endpoint, perform the following steps 1. 2. 3. 4. 5. Select OPTIONS. Select Programming. Select NEXT. Select LCD MESSAGING. Select the message you would like to appear in a calling party’s LCD by selecting the corresponding interactive button.
Nonverbal Messaging To turn off the message and your intercom light, select CLEAR.
EP100G-L12 / EP100G-I12 User LCD Message List Dial Code 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 Feb ‘05 Message Back at Call Ask them to hold Take a message I will call back Comdial (default message 1) (default message 2) (default message 3) (default message 4) (default message 5) 69
Nonverbal Messaging 5.2 Message Waiting Light and Messaging If the system installer programs your EP100G-L12/EP100G-I12 to allow message-wait originate, you can turn on the message-waiting light of any other endpoint. To turn on the message-waiting light (and a broken dial tone, if installer programmed) at another station that is idle or busy, perform the following steps. 1. Press INTERCOM. 2. Dial *3. 3. Dial the extension number or press a DSS/BLF button of the station you want to alert.
EP100G-L12 / EP100G-I12 User To receive a message at an alerted station, perform the following steps. 1. Observe the flashing message waiting light and the LCD message indicating who called for you. 2. Select CALL to dial the messaging station automatically. 3. Select CLEAR to clear the message from your station. Receiving a Message 5.
Nonverbal Messaging To send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD endpoint, perform the following steps. 1. Hear the SOHVA tone or voice announcement in your handset or headset. 2. Press the appropriate fixed RESPONSE MESSAGE button to send a preselected message to the calling endpoint. 3. If a scrolling Response Messaging was programmed, continue to press the RESPONSE MESSAGE button and dial # when your display shows the message you wish to send.
EP100G-L12 / EP100G-I12 User 6. PROGRAMMING 6.1 DSS Numbers Storing another station extension number at a DSS/BLF programmable location allows you to monitor that station, dial with the press of one button, or pick up or hold calls at that station quickly and conveniently. Note: Storing DSS numbers at button locations overwrites any previously-stored numbers. To store an intercom number as a DSS number, perform the following steps. 1. Select OPTIONS. 2. Select Programming. 3.
Programming 6.2 Speed Dial Numbers Speed dialing is a feature that lets you store and dial frequently called numbers using one or two buttons. You can store numbers for speed dialing at any programmable button that is not now assigned as a line button or other feature by the system administrator or installer. You can also store speed dial numbers at the keypad numbers. . Speed Dial Options DSS/BLF Buttons: Press button of desired endpoint to dial directly.
EP100G-L12 / EP100G-I12 User To store an outside number as a speed dial number, perform the following steps. 1. Select OPTIONS. 2. Select Programming. 3. Select NEXT until the Speeddial option appears. 4. Select Speeddial to choose speed dial programming. 5. Press a programmable button or dial pad button (09) to choose storage location (remember, to access second level storage at a programmable button, press SHIFT first). 6. Select EDIT. 7.
Programming 8. Dial a number (up to 16 digits long, including * and # if needed). 9. Select DONE to store the number. 10. Repeat the previous steps until all numbers are stored, or select EXIT. 11. Press SPEAKER to end. Dialing a Speed Number 6.3 Feature Access Codes In addition to the system features which may be programmed using the interactive buttons, several other features may be programmed by using their access codes.
EP100G-L12 / EP100G-I12 User selecting a button, select Show Empty Locations to display unused feature buttons (green lights). To display all feature buttons (used and unused, (red lights), select Show All Locations. 6. The speakerphone now displays a list of features which you can scroll through by selecting NEXT. 7. Select the feature you want to assign to the programmable button. 8. Repeat the previous steps until all numbers are stored. 9. Select EXIT. 10. Press SPEAKER to end.
Programming Speed Dial Numbers, Features, or DSS/BLF Locations (Programmable Buttons) 11 23 12 24 Personal Speed Dial Numbers (Keypad Buttons) 1 6 2 7 3 8 4 9 5 0 6.3.1 LCD FEATURE BUTTONS You can create feature access buttons to make operation easier. To do this, use the interactive buttons to select the feature you want to store, and then store it on a programmable button (see Section 6.3, Feature Access Codes).
EP100G-L12 / EP100G-I12 User • Auxiliary Ringer (ARING) selects auxiliary ringer operation through the auxiliary jack (EP100G-L12 only). • Background Music (MUSIC) allows you to enable or disable background music; also allows you to choose from two preprogrammed music sources. • Call Forward All (Call Forward All) allows you to forward all of your calls to another endpoint. • Call Forward Outside System (CFOS) allows you to forward incoming or transferred calls to telephone numbers outside the system.
Programming • Group Listen (Group Listen) allows others to hear a conversation over the endpoint speaker while you use the handset or headset; the distant party can hear only the conversation transmitted through the handset or headset microphone. • Headset (Headset) allows you to use the Headset. • Meet Me (Meet-Me) provides the capability for you to page with the instruction to meet you on line. • Message Wait (Message Wait) allows you to be notified that there is a message waiting.
EP100G-L12 / EP100G-I12 User • Volume Save (Volume Save) allows the preset volume level to be saved. Programming of the feature access buttons may require several selections involving many LCD screens. If an abbreviation used is not familiar to you, refer to Section B, Display Abbreviations. To create a feature access button, perform the following steps. 1. Select OPTIONS. 2. Select Programming. 3. Select NEXT until the Feature Button option appears. 4. Select Feature Button. 5.
Programming To set a reminder alert at your endpoint, perform the following steps. 1. Select OPTIONS. 2. Select Programming. 3. Select NEXT until the Reminder Alert option appears. 4. Select Reminder Alert. 5. Select Reminder Alert 1 or Reminder Alert 2 to select an available alert designation; if you have already programmed an alert for 1, select 2 to set a second alert condition. 6.
EP100G-L12 / EP100G-I12 User To respond to an alert after it sounds, choose one of the following. • Select CLEAR to turn off the alert. • Select SET to reset the alert for the same time the following day. 6.5 Response Message Button You may program a RESPONSE MESSAGE button, which allows you to send an LCD message to a caller who has initiated a SOHVA or intercom call from another EP100G-L12, or to send an LCD message to another EP100G-L12/EP100G-I12 that you call and receive a busy signal or no answer.
Programming For example, dial #0001290405 for time 01:45. • For the Call message, dial the code for endpoint number where you can be reached. For example, dial #090708150202 0000 for number 978-2200). 9. Repeat steps 5 through 8 for other features, or select EXIT to end programming.
EP100G-L12 / EP100G-I12 User 7. OTHER ADVANCED FEATURES 7.1 Background Music If the telephone system supplies background music, you can turn it on at your LCD speakerphone while on-hook and idle. The system automatically turns background music off during calls and voice announcements. To turn the music on, perform the following steps. 1. 2. 3. 4. Select OPTIONS. Select Programming. Select Background Music. Select the Background Music interactive button and toggle between 1 or 2. 5. Select EXIT. 6.
Other Advanced Features 7.2 Line Groups Some systems have telephone lines arranged into line groups which may be accessed for outside calling instead of selecting an individual line button. If your system has line groups, access them as follows. 1. Press INTERCOM. 2. Dial the desired line group access code.
EP100G-L12 / EP100G-I12 User To enable DND, proceed as follows. 1. 2. 3. 4. Select OPTIONS. Select Programming. Select Do Not Disturb. Select Do Not Disturb interact button to toggle between ON and OFF. 5. Select EXIT. To disable the DND condition, REPEAT the previous procedure, but select OFF instead of ON at step 4. To set a Do Not Disturb condition at your endpoint when a call rings at your station, perform the following steps. 1. Hear ringing and notice the incoming call information in display. 2.
Other Advanced Features To use the automatic redial feature to redial a busy or unanswered number, perform the following steps. 1. While on the call, select Auto Redial or press the AUTOMATIC REDIAL button programmed by your installer. 2. The system repeatedly dials the number until you cancel the feature or the system has dialed the Initiating Auto Redial number a preprogrammed number of times (determined by your system installer).
EP100G-L12 / EP100G-I12 User To interrupt the redialing procedure so that you can scroll through numbers in your redial queue, perform the following steps. 1. While your endpoint is in the process of dialing a number, select Auto Redial or the programmed AUTOMATIC REDIAL button twice. This treats the number as answered, cancels automatic redialing for that number, and puts the number back in the automatic redial queue. The display shows the last number dialed. 2. Choose from one of the following.
Other Advanced Features To track a called party after receiving a ring no answer, perform the following steps. 1. Make an intercom call to someone and receive no answer. 2. Select TRACK. 3. Hear the confirmation beep (tracker page accepted) or hear a busy tone (tracker page not accepted). 4. Press SPEAKER to end. To track a called party without first calling them, perform the following steps. 1. Press INTERCOM and dial *8. 2. Dial the extension number or select the LIST NAMES interactive button.
EP100G-L12 / EP100G-I12 User 3. If the called station does not answer or is busy, select TRACK. 4. Hear a confirmation beep (tracker page accepted) or hear busy a tone (tracker page not accepted). 5. Press the SPEAKER button to end. Note: Tracker parked calls recall to your station after a preprogrammed time-out. You can either place the call into another Tracker page orbit or retrieve the call. To retrieve a call that you parked using the Tracker option, perform the following steps. 1.
Other Advanced Features The EP100G-I12 speakerphone is equipped with an auxiliary jack that provides an interface for a headset only. You must program one of its programmable buttons to serve as an enable/disable button for the headset. The following modes are programmable with the auxiliary jack. Note: The recorder, external ringer, or pager requires external power.
EP100G-L12 / EP100G-I12 User 5. Press a blank programmable button location to serve as enable/ disable button for the feature you have selected. 6. Select NEXT until the auxiliary feature you want to program appears. • APAGE to choose a pager (EP100G-L12 only). • ARECD to choose a recorder (EP100G-L12 only). • ARING to choose an external ringer (EP100G-L12 only). • Headset to choose a headset. 7. Return to previous steps to add another device, or select SPEAKER to quit.
Other Advanced Features 7.7 Account Codes If the installer has arranged your system for account code entry, your display may prompt you to enter an account code after answering a call. To enter an account code on an incoming call, perform the following steps. 1. If available, press your programmed ACCOUNT CODE button (the system does not interrupt the call in progress). 2. If this feature is not available, press INTERCOM and dial *04 (the system automatically places the call on hold). 3.
EP100G-L12 / EP100G-I12 User 7.8 Dial By Name The Dial By Name feature provides an index of names for you to search through. When you select a name in the index, the system automatically dials that person’s extension number. To use Dial By Name, perform the following steps. 1. Select OPTIONS to enter the dial by name menu. 2. Select Internal Dial by Name interactive button for intercom calling, or select External Dial by Name for speed dial calling. 3.
Other Advanced Features mode. Note: When the call ends, the system resets the loudness of all future calls to the programmed (default) setting. For instructions in setting your endpoint’s default volume, see Section 7.10, Changing the Default Volume Control. 7.9.1 SETTING RINGER VOLUME LEVEL There are four ringer loudness levels (plus an off position). To set these levels, while your endpoint is on-hook and idle, press the VOLUME UP or VOLUME DOWN button once for each change in loudness you desire.
EP100G-L12 / EP100G-I12 User 7.9.4 SETTING HEADSET VOLUME LEVEL There are eight headset loudness levels that you can set for the current call. While on a call and in headset mode, press the VOLUME UP or VOLUME DOWN button once for each change in loudness that you desire. 7.9.5 SETTING GROUP LISTENING VOLUME LEVEL There are eight group listening loudness levels.
Other Advanced Features 7.9.7 MUTING YOUR ENDPOINT By using the MUTE button, you can block transmission of your voice to the distant party. You can do this whether you are using the handset or the speaker. To mute your endpoint, press MUTE. The system turns the mute function and light on. You can still hear the distant party, but they cannot hear you. To speak to the distant party, press MUTE again. The system turns the mute function and light off. 7.
EP100G-L12 / EP100G-I12 User 7.11 Programmed Button Display 7.11.1 BUTTON FUNCTIONS DISPLAY (BUTTON QUERY) You can cause the display to identify the function of each button on your endpoint. To button query your endpoint, perform the following steps. 1. Select OPTIONS. 2. Select Programming. 3. Select NEXT until the Button Query option appears. 4. Select Button Query. 5. Press the button in question. The system displays the information and holds for few seconds before the endpoint returns to idle. 7.11.
Other Advanced Features 7.12 Automatic Set Relocation (EP100G-L12 only) If your installer has equipped your EP100G-L12 with automatic set relocation, when you move your endpoint to a new location, the system gives you a choice (through a display prompt) as to whether you want to keep your previous programming or use the programming in the new location. To maintain the extension number and programming features from the old location, perform the following steps. 1.
EP100G-L12 / EP100G-I12 User 2. Press INTERCOM. 3. Dial 70 through 77 for zones 18. Note: Zone 1 (code 70) provides an all-call function in the default mode. 4. Make your announcement. 5. Remain on the line if awaiting a reply (known as a Meet-Me page), or hang up the handset. At times other users may page you with instructions to meet them on line—this is known as a Meet-Me page. You can go to the nearest telephone, dial a code, and be in contact with the paging party.
Other Advanced Features 3. To scroll through the lists of numbers, press the NEXT or PREV buttons. 4. To display the time of a call, press the corresponding button to the right of the LCD. 5. Press EXIT when you are done.
EP100G-L12 / EP100G-I12 User APPENDIX A FEATURE ACCESS CODES This chart provides you with a quick reference guide of the feature dialing codes. If you wish, you can detach these pages and keep them near your endpoint to serve as a stand alone reference. In the Section 6.3, Feature Access Codes, a method is described to program these codes to a button on your station. Note: The dialing codes provided in this table are default values.
Feature Access Codes Feature (Continued) Enable Code Call Park, Orbit 910990 INTERCOM + * + 910 to 999 Call Park, Pickup INTERCOM + # + 910 to 999 Call Pickup, Directed INTERCOM + *4 + extension number Call Pickup, Group INTERCOM + #4 Clear Major Alarm Ring INTERCOM + #09 DISA Access Installer Assigned Do Not Disturb INTERCOM + #01 Do Not Disturb Override extension number + *03 DSS Programming INTERCOM + **3 Executive Override extension number + *03 Hold, Manual HOLD Hold, Exclusive
EP100G-L12 / EP100G-I12 User Feature (Continued) Enable Code Line Pick Up From Any Station, All Zones INTERCOM + 69 Meet-Me Answer Page INTERCOM + 78 Message Waiting INTERCOM + *3 + extension number Message Wait Retrieval #00 Operator Access INTERCOM + 0 Paging, All Call INTERCOM + 70 Paging, Zones 2-8 INTERCOM + 71 to 77 Paging, Meet-Me INTERCOM + 78 Park Orbit Retrieve INTERCOM + # + Disable Code INTERCOM + #3 + extension number 910 to 999 Park Orbit Send INTERCOM + * + 910 to 999
Feature Access Codes Feature (Continued) Enable Code Speed Dial, Programming INTERCOM + **1 Station Lock INTERCOM + #04 + code Volume Save INTERCOM + **7 Voice-Announce Block INTERCOM + *2 Disable Code INTERCOM + #2 The following table details several unique dialing codes that are only applicable to single line proprietary and industry-standard telephones.
EP100G-L12 / EP100G-I12 User APPENDIX B DISPLAY ABBREVIATIONS This table identifies the interactive button abbreviations that appear in your display. Abbreviation Feature Definition ACCT Account Codes Stores a button that enables account code entry. ALERT Set Reminder Sets two reminder alerts that sound at your station at specified times. ALL All Calls Forward Routes all of your calls to a different station location. ANS Answer Answers any call ringing at your station.
Display Abbreviations Abbreviation Feature Definition CAMP Camp On Calls you when busy station becomes idle. When chosen as a feature, stores a button that enables the function. CFWD Call Forward Forwards all of your calls to a different station location. When chosen as a feature, stores a button that enables the function CALLBK I Will Call Back Responds to a SOHVA call with a non-verbal message. CLEAR Clear Features Stores a button that clears a currently active or engaged feature.
EP100G-L12 / EP100G-I12 User Abbreviation Feature Definition FEAT Feature Presents several different features you can store at programmable buttons for later use. GPLSN Group Listen When chosen as a feature, stores a button that enables loud speaker broadcast of distant party’s voice. HDSET Headset When chosen as a feature, stores a button that enables headset operation.
Display Abbreviations Abbreviation Feature Definition PARK Park Orbit When chosen as a feature, stores a button that provides one-button parking of calls. PCKUP Pick Up When chosen as a feature, stores a button that allows you to pick up a call ringing elsewhere. PERS Personal Routes your personal intercom calls to a different station location. PRIV Privacy When chosen as a feature, stores a button that releases privacy for a current call.
EP100G-L12 / EP100G-I12 User Abbreviation Feature Definition TAKE MSG Take A Message Sends a non-verbal response to a SOHVA caller so they know to take a message from an outside party. VAB Voice Announce Block Inhibits your station from receiving a SOHVA. Also, blocks voice calls sent over the speaker. When chosen as a feature, stores a button that provides the function.
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EP100G-L12 / EP100G-I12 User APPENDIX C SPEAKERPHONE CHARACTERISTICS When using your EP100G-L12/EP100G-I12, the microphone and loudspeaker are farther away from you than when you use a handset. Both the signal from the loudspeaker and the signal to the microphone must be strengthened.
Speakerphone Characteristics C.2 Speakerphone User Guidelines • During the echo training mode, both parties cannot talk at the same time. You must wait for silence out of your loudspeaker before talking. You must stop talking to hear the other party. • Background noise may prevent the sound-activated switches from operating properly. Avoid placing the EP100G-L12/ EP100G-I12 where it will detect sounds from keyboards, printers, paging systems, typewriters, and other equipment.
EP100G-L12 / EP100G-I12 User • When both you and the distant party use speakerphones, the sound-activated switches can occasionally detect both voices simultaneously, thus blocking out both voices.
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EP100G-L12 / EP100G-I12 User APPENDIX D FEATURE NETWORKING SUPPORT The table below shows all the features available on Set 15A and later. It identifies whether each feature is for a local stand-alone system or a system-to-system network. (System-to-system networking connects several DXP, DXP Plus, FXS and FXT systems together in an arrangement that allows unified communications through the system.) Also provided is information on which features Comdial provides remote networking support too.
Feature Networking Support Feature Name (Continued) Type Originating/ Terminating/ Both Remote Networking Support Feature Parameters Program Feature ANS Detect Originating Comdial Across Network ARS Both Comdial Across Network Node N/A None Local Node Attendant Programing Both Comdial Local Node Authorization Code Originating None Local Node Auto Hold Terminating None Across Network Node Auto Pause Terminating None Across Network Node Auto Redial Originating None Ac
EP100G-L12 / EP100G-I12 User Feature Name (Continued) Type Originating/ Terminating/ Both Remote Networking Support Feature Parameters Program Feature Call Forward Default Forward Terminating Comdial Across Network Node/ Station Call Forward All Immediate Terminating Comdial Across Network Node/ Station Call Forward All RNA Terminating Comdial Across Network Node/ Station Call Pickup Directed Terminating Comdial Across Network Node/ Station Call Pickup Group Terminating None Loc
Feature Networking Support Feature Name (Continued) Type Originating/ Terminating/ Both Remote Networking Support Feature Parameters Program Feature Dist Ring Terminating None Local Node/ Station Dial by Name Originating None Local Node/ Station Directed Station Hold Both None Local Node/ Station Local Node/ Station Disable Station Disconnect Notification Both None Across Network DND/inhibit/ override Terminating Comdial/ QSIG Local Node DNIS (passed across the Network but mu
EP100G-L12 / EP100G-I12 User Feature Name (Continued) Type Originating/ Terminating/ Both Remote Networking Support Feature Numbering Feature Parameters Program Feature Local Node Group Listen Terminating None Across Network Node/ Station Hands Free Both None Across Network Node/ Station Hold Terminating Comdial/ QSIG Across Network Node/ Station Hunt Group (can access Hunt group across Network but members must be local to each other) Terminating Comdial Across Network Node Hunt
Feature Networking Support Feature Name (Continued) Type Originating/ Terminating/ Both Remote Networking Support Feature Parameters Program Feature Line Group Both None Local or Network Channels Node Line Monitoring Both Comdial Local Node Line Names Both Comdial/ QSIG Across Network Node Line Queue Both None Lock Both None Local Node/ Station Location Codes Both None Local Node Mark Both None Local Node/ Station Message Deposit Both Comdial Local Node/ Station M
EP100G-L12 / EP100G-I12 User Feature Name (Continued) Type Originating/ Terminating/ Both Remote Networking Support Feature Parameters Program Feature Prime Line Originating None Local Node/ Station Privacy Terminating None Local Node/ Station Pulse Set On Originating None Local Node Query (button) Originating None Local Node/ Station Queue Terminating Comdial Local Node/ Station Quick Transfer Terminating Comdial Across Network (with limitations) Node/ COS Across Network
Feature Networking Support Feature Name (Continued) Type Originating/ Terminating/ Both Remote Networking Support Feature Parameters Program Feature Silent for Ringing Both None Local Node/ Station SLPS—Brokers Mode Both None Local SLPS—Dial Saved Number Originating None Across Network SLPS—Pick Up Last Line Terminating None Across Network SLPS—Save Number Originating None Across Network SLPS—TAP Both None Across Network SMDA/SMDR Both Comdial Across Network (with limitatio
EP100G-L12 / EP100G-I12 User Feature Name (Continued) Type Originating/ Terminating/ Both Remote Networking Support Feature Parameters Program Feature (with limitations) Hub only Station Names Both None Across Network Node/ Station Station State Query Originating Comdial Across Network Node/ Station Subdue Ringing Terminating Comdial Local Node/ Station System Manager Prog Both None Local System Parameters Both None Local Node TAFAS (line answer from any station) Both None
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EP100G-L12 / EP100G-I12 User APPENDIX E GLOSSARY A Account Code A group of numbers, up to 16 digits in length, entered by station users during incoming or outgoing calls; the system uses account codes to identify the calls by category, or special grouping, for call accounting purposes. All-Call Paging Paging through the intercoms of all stations in the system. Assist Button A button that you can program that will let you send a message requesting assistance to the LCD of another telephone.
Glossary Automatic Route Selection (ARS) ARS allows the system to automatically select the least costly line group available to a station to route a call. The system modifies the dialed number, if needed, to match the selected line group. ARS makes routing decisions (which lines to route a call over, if and how to modify a number, and costing information) based entirely upon the programming of the system.
EP100G-L12 / EP100G-I12 User Call Transfer Transferring a call from one station to another. The transfer can be screened, i.e., you find out who is calling and announce them to the party being called; or unscreened, i.e., you transfer the call without identifying the calling party to the called party. Caller ID Allows station users to view the originating line number of incoming calls before they are answered.
Glossary Digital Voice Announcing (DVA) The DVA is a line-powered device that provides voice prompts for auto-attendant and transfer, or you can use it to enhance the operation of DISA and Tracker. Direct Inward System Access (DISA) An enhancement option that allows outside callers to directly call a station or access certain internal system features, including all line groups and ARS.
EP100G-L12 / EP100G-I12 User Exclusive Hold Only the telephone placing the call on hold can retrieve it. Executive Override Breaking into a conversation at a busy called telephone. This intrusion is announced by several quick tone bursts over the conversation. H Handsfree Answer Inhibit A telephone can be set to block voice calls sent to it over the speaker. Hook flash Action that occurs when the TAP button is pressed. Needed for activating host system features.
Glossary L Last Number Redialing Automatically dialing the last number dialed. LCD Liquid Crystal Display; the alphanumeric display of several Comdial Digital Telephone models. Line Groups Programmers assemble and program outside lines into distinct line groups which users must dial a certain code to access. Line Queuing When several telephones share a line and that line is busy, a user can dial a code and hang up to wait for the line to become idle.
EP100G-L12 / EP100G-I12 User O Operator Station Also known as the attendant station, this system station is programmed to ring when users dial the operator; usually considered the central message desk of the system although multiple attendant stations are possible P Paging This feature allows station users to dial-up customer provided loudspeaker paging equipment and page over externally placed loudspeakers and determines what paging zones, if any, a station can page over.
Glossary R Response Messaging Responding non-verbally to a calling station by pressing a programmed button that sends a message to the calling station’s display. Ringing Line Preference An automatic connection to any outside line ringing at the station when the station handset is taken off-hook. Ringing Tones, Personal A telephone can be arranged to ring in one of six distinctive tones. S Saved Number Redialing Saving a last manually dialed number for later autodialing.
EP100G-L12 / EP100G-I12 User Subdued Off-Hook Voice Announce (SOHVA) A private announcement that can be made to a busy party which they hear through the receiver of their handset. System Alarm Reporting Allows you to view (through the LCD telephone screen) the various system alarms and the stations with which those alarms are associated. System Speed Dial System speed dialing provides system users with a repertory of up to 500 numbers that they can dial from any telephone in the system.
Glossary U Unscreened Call Transfer Allows users to transfer line or intercom calls from one station or group to another without first announcing them. Unsupervised Conference After a establishing a conference between two outside parties, the originator drops out leaving a line to line unsupervised connection with the remaining parties. V Voice call A verbal intercom call. Voice Announce Blocking (VAB) A telephone can be set to block voice calls sent to it over the speaker.
EP100G-L12 / EP100G-I12 User INDEX A cancel the automatic redial feature 89 98, 103 CFOS 57 Conferencing 51 create a feature access button 80 Account Codes entering for incoming calls 94 entering for outgoing calls 94 activate CFOS 57 adjust the display contrast 24 adjusting the pedestal 23 All-Call Paging 100 answer a park recall 60 answering a message 71 Answering Outside Calls 29 Automatic Dialing 43 Automatic Number Identification 40 Automatic Redial 87 Automatic Set Relocation 100 Auxiliary Jack com
Index G Glossary 127 Group Call Pickup 36 group listening loudness levels 97 N Networking Support 117 Night-Transferred Calls 32 Nonverbal Messaging 67 H handset loudness levels 96 headset loudness levels 96 headset mode 92 Hold Button 17 Holding calls 33 Hot Transfer 65 I Interactive Buttons 17 Intercom Button 17 L Last-Dialed Number 44 LCD Feature Buttons 78 LCD Message Delivery 67 LCD Message List 69 Line Group Access Codes 86 Line Groups 86 P pager mode 92 Paging 100 park a call in orbit 59 PARK b
EP100G-L12 / EP100G-I12 User S V Screened Call Transfers 63 scroll through numbers in your redial queue 88 send an LCD message 71 set reminder alert 81 setting a default volume 98 Setting Current Volume Level 96, 97 Shift Button 18 SOHVA 38, 49 Speaker Button 18 speaker loudness levels 96 Speakerphone 113, 114 Speakerphone Characteristics 113 Speed Dial Numbers 74 store a fixed response message 83 Storing Numbers 44 Subdued Off-Hook Voice Announcement (SOHVA) 38 Viewing The Call Log 101 voice announce 4
GCA70-412 Rev 1 February, 2005
