Specifications

Recall no answer messages
Whenever a station is dialed from a DISA line and is not answering, the system plays a recall no answer
message to the caller. Example 1: “The party you have reached is unavailable at this time.” Example 2:
“The party you have reached is unavailable at this time. Dial 1 followed by your callback number and
pound symbol to track the called party or dial 2 to leave a voice message.”
NOTE: In example 2, the installer must install the Tracker Paging System and proprietary voice mail
options.
Recall busy message
Whenever a station is dialed from a DISA line and is busy, the system plays a recall busy message to the
caller. Example: “The party you have reached is unavailable at this time—please dial another extension or
dial zero for the operator.”
Hold message
This prompt is used during DISA calls and is activated when the called party is being paged with the
Tracker Paging system. Example: “The party you have reached is being paged—please hold.”
DISA authorization code message
This message prompts callers to dial their DISA authorization code. Example: “Please enter your
authorization code at this time.”
Feature access message
Before a caller using a DISA line can access system features, he or she must dial the proper feature code.
Example: “The following features are available. Dial S01 for system speed dial access, S8 for Tracker
Pager, or hold and you will be assisted by an operator.
Drop message
This prompt is used when a DISA call cannot be completed (not enough system resources available, wrong
access code dialed, or feature dialed is busy).
Example: “Your call cannot be completed at this time. Please try again.”
NOTE: The call is not routed to the attendant—the message plays, then reorders.
6 – 38 General Description
GCA40–215 General Description