Specifications

single-digit translation locations. This allows callers to track the called party by pressing the appropriate
single-digit button on their telephone when prompted by voice message. The caller then enters his or her
callback number and the # symbol to complete the page.
NOTE: DVA prompts are shared; for example, if you make eight different recordings, with two DVAs,
they will be distributed in both units. If one DVA fails or is removed, then only the remaining
messages will play.
Lines are associated with DVAs by “Line Pgm,” DVA voice option. For example, in the diagram below, lines 1,
2, and 3 are programmed for “voice option 1" and will be answered by any DVA unit with index group 1
prompts recorded. Lines 4, 5, and 6 are programmed with voice option 2 and will be answered by the DVA with
index group 2 recorded.
The following are examples of DVA voice messages:
Welcome greeting
This greeting identifies your company or business. Example: “Welcome to Acme Company, one of our
agents will be with you as soon as possible.”
Day message
This message represents the main menu prompt used during normal daytime hours.
Example 1: “If you know your party’s extension, dial it now; otherwise, stay on the line—an operator will
be with you shortly.”
Example 2: “To reach engineering, dial 1; to reach customer service, dial 2; to reach sales, dial 3; otherwise,
stay on the line—an operator will be with you shortly.”
Night message
The night message is used after normal business hours have ended. Example: “Our office hours are from
eight to five. Please call back tomorrow.”
General Description 6 – 37
General Description GCA40–215
L1 line pgm/voice option = 1
L2 line pgm/voice option = 1
L3 line pgm/voice option = 1
L4 line pgm/voice option = 2
L5 line pgm/voice option = 2
L6 line pgm/voice option = 2
DVA 1
Index Group 1
DVA 2
Index Group 1
DVA 3
Index Group 1
DVA 4
Index Group 2
hkrs1