Programming instructions

Assist Button
This feature allows you to program a button to be used for sending a message to
an LCD speakerphone. Once programmed, you can press the ASSIST button at
anytime to sound a tone burst at the called station and present a preprogrammed
message in the station display. You can send a message while on a call without
alerting the distant party. This feature is useful for requesting assistance while
engaging on a call. For example, a customer service representative could request
assistance from a supervisor while talking to a problem caller. The supervisor,
upon receiving the tone and noting the display message, could perform an
executive override or service observing action to join the call or monitor it.
·
To program an assist button,
1. PRESS INTERCOM AND DIAL **1.
2. PRESS programmable button you want as assist button.
3. DIAL
7.
4. CHOOSE from one of the following options to
select the type of message that will be delivered
with the ASSIST button:
•
DIAL * to choose system-provided mes-
sage (
ASSIST
plus name or extension num-
ber of station sending message)
•
DIAL keypad number ( 1 , 2 , 3 etc.)
to choose preprogrammed message (see at-
tendant or table on page 49 for list of LCD
messages).
5. IF one particular station must always receive message, DIAL
extension number of that station.
6. PRESS SPEAKER to end.
Attendant Manual - DSU II Digital Expandable System 61
GCA70-245 Programming
Assist J Doe
MON
24 12:35
Default Call for Assistance