Programming instructions

Assist Button Message Delivery
If you have preprogrammed an ASSIST button on your telephone, you can use it
to send a message to your supervisor, asking for assistance while you are on a
call. Your message shows in the supervisor’s telephone display.
·
To send a message for assistance,
1. PRESS ASSIST button that you have programmed.
2. PRESS DSS/BLF of the telephone user you need help from. (This
is not necessary when the desired extension number was stored
along with the ASSIST button programming.)
3. If the assisting telephone is idle, a ring burst sounds and a mes
-
sage appears in its display. If it is busy, the message appears when
it becomes idle.
For instructions on programming an ASSIST button, see page 61 in the
Programming chapter.
Response Message Delivery
By programming a RESPONSE MESSAGE button on your LCD speakerphone,
you can respond with a message to many calling situations. (See page 58 for
instructions on programming a dedicated RESPONSE MESSAGE button).
·
To send an LCD message when you call and receive busy
signal or no answer,
1. While still on the call, PRESS the appropriate RESPONSE
MESSAGE button to send a message to the other telephone.
·
To send an LCD message to a caller who has initiated a
SOHVA or intercom call from another LCD telephone,
1. HEAR the SOHVA tone or voice announcement in your handset
or headset.
2. PRESS the appropriate RESPONSE MESSAGE button to send a
preselected message to the calling telephone.
50 Attendant Manual - DSU II Digital Expandable System
Nonverbal Messaging GCA70-245