DSU II Digital Expandable System Attendant Manual This publication supports both Impact and Impact SCS LCD Speakerphones GCA70–245.06 07/00 Printed in U.S.A.
This Attendant Guide is for to the following system : DSU II Digital Expandable System This Attendant Guide applies to the following telephone models: · · · · · Impact 8012S-** Rev. A and later. Impact 8024S-** Rev. A and later. Impact SCS 8324S-** Rev. A and later. Impact SCS 8312S-** Rev. A and later. Impact SCS 8324F-** Rev. A and later. Contact your Comdial dealer for updates of this as well as other Comdial publications.
GCA70-245 Contents About This Book As a system attendant, you must be familiar with the operation of your individual station and the entire digital communication system. This attendant manual serves as both an introduction to the individual speakerphone and system for new users and a reference for experienced users. Introduction The first chapter of the manual describes the initial setup and adjustments necessary to begin using your speakerphone.
Contents GCA70-245 Also, tips on speakerphone use for the new user are described in Appendix C and many general phrases and abbreviations which may not be familiar to users are defined in the glossary. Finally, an index completes the reference section. Appendix C Appendix D Speakerphone Characteristics Glossary Index Note: Throughout this book, all references to fixed buttons (keypad, DSS/BLF, SPEAKER, HOLD, etc...) are printed in upper case, italic type; for example, “PRESS INTERCOM .
GCA70-245 Contents Contents 1 Getting Started . . . . . . . . . . . . . . . . . . 1 Setting Up Your Speakerphone. . . . . . . . . . . 1 Understanding the Basic Functions . . . . . . . . 6 Your Speakerphone’s Buttons . . . . . . . . . . . 8 Your Speakerphone’s Display Lights . . . . . . . 10 Understanding What the Rings Mean . . . . . . . 12 2 Answering Calls . . . . . . . . . . . . . . . . . 13 Answering Outside Calls . . . . . . . . . . . . . 13 Answering Intercom Calls . . . . . . . . . . . .
Contents 4 GCA70-245 Advanced Call Handling. . . . . . . . . . . . . 35 Waiting for a Line (Queuing) . . . . . . . . . . . 35 Call Transferring . . . . . . . . . . . . . . . . . 36 Conferencing . . . . . . . . . . . . . . . . . . . 38 Call Parking . . . . . . . . . . . . . . . . . . . . 40 Call Forwarding . . . . . . . . . . . . . . . . . . 42 Call Forward Outside System (CFOS) . . . . . . 44 5 Nonverbal Messaging . . . . . . . . . . . . . . 45 Station-to-Station Message Delivery . . . . . . .
GCA70-245 7 Contents Other Features . . . . . . . . . . . . . . . . . . 63 Line Groups . . . . . . . . . . . . . . . . . . . . 63 Volume Control . . . . . . . . . . . . . . . . . . 64 Default Volume Control . . . . . . . . . . . . . . 66 Background Music . . . . . . . . . . . . . . . . 67 Do Not Disturb Condition. . . . . . . . . . . . . 68 Account Codes . . . . . . . . . . . . . . . . . . 69 Paging . . . . . . . . . . . . . . . . . . . . . . . 70 Tracker Paging System . . . . . . . . . . . . . .
Contents 8 GCA70-245 Attendant Features . . . . . . . . . . . . . . . 85 LCD Message Creation . . . . . . . . . . . . . . 85 System Telephone Naming . . . . . . . . . . . . 88 Night Transfer . . . . . . . . . . . . . . . . . . . 90 Call Transfer - Voice Mail System . . . . . . . . 91 System Speed Dial Numbers . . . . . . . . . . . 92 System Clock . . . . . . . . . . . . . . . . . . . 94 Music On Hold . . . . . . . . . . . . . . . . . . 94 Station Message Detail Accounting (SMDA) Printout . . . . . . . .
GCA70-245 1 Getting Started Getting Started Congratulations and thank you for using a Comdial telephone system! Your digital speakerphone is supported by a communication system with hundreds of built-in, standard features. This manual serves as a helpful guide for using these various functions. The sections in this introductory chapter help you initially set up your speakerphone and become familiar with the controls and indicators.
Getting Started GCA70-245 Positioning Your Speakerphone You should adjust the position of the speakerphone on your desk or table to suit your individual needs and maximize the performance of the sound activated features. When using your speakerphone, the microphone and loudspeaker are farther from you than when you use a handset. Some positioning tips to consider include: · For the microphone to best detect your voice, speak within three feet of it and face the speakerphone.
GCA70-245 Getting Started Note: For more tips and information on speakerphone use, including the use of a Full-Duplex Speakerphone, see Appendix C, Speakerphone Characteristics. Setting Display Contrast You can darken or lighten the contrast of the display for best viewing. · DISP RING NEXT To adjust the display contrast, 1. SELECT OPTIONS . 2. SELECT NEXT until the DISP option appears. Select Display 3. SELECT DISP . Your display will read CONTRAST LEVEL . 4.
Getting Started GCA70-245 Setting Volume Levels The volume control on your telephone is a multipurpose control you can use to set the volume (loudness) of the ringer, the speaker, and the handset. · To set the ringer loudness level, 1. While your telephone is on-hook and idle, PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness you desire. The ringer sounds once for each change as an example of the current setting.
GCA70-245 Getting Started Answering and Making Calls Your speakerphone is now properly configured to answer and making calls to both stations within your system (intercom calls) and outside lines. Remember that when dialing an outside number, you must first select a line to connect your system to the local exchange. · When you hear outside ringing (single long bursts), 1. PRESS flashing line button. 2. SPEAK toward telephone OR LIFT handset if privacy is desired.
Getting Started GCA70-245 Understanding the Basic Functions Your speakerphone provides many versatile features for your use. These features are explained in terms of what they allow you to do. Alphanumeric Display (Liquid Crystal Display—LCD) · Displays time, day, date, and active call information. · Keeps you apprized of the status of your telephone. · Provides programming prompts.
GCA70-245 Getting Started Speaker LCD Alphanumeric Display Handset Interactive Buttons (NOT programmable) Keypad Programmable Buttons TAP Button Transfer/ Conference Button QZ ABC DEF GHI JKL MNO PRS TUV OPER Message Waiting Light Auxiliary Jack Hold Button Volume Control WXY Shift Button # Mute Button TRNS/CNF HOLD TAP INTERCOM SPEAKER SHIFT MUTE Speaker Button Intercom Button Microphone Opening Impact 8024S-** LCD Speakerphone Impact SCS 8312S-** LCD Speakerphone Attendant
Getting Started GCA70-245 Your Speakerphone’s Buttons Hold Button (HOLD) · Places a line or intercom call on hold. · Stores pauses in number sequences during programming. Interactive Buttons (located below alphanumeric display) · Provide quick and easy access to system features. · Provide straightforward button programming without dialing codes (the interactive buttons themselves, however, are not programmable). Intercom Button (INTERCOM) · Selects an intercom line.
GCA70-245 Getting Started Speaker Button (SPEAKER) · · · · Turns your speaker on or off. Disconnects a call when you are on a hands-free call. Ends or cancels programming. Activates group listening feature. Tap Button (TAP) · Recalls dial tone or generates a hookflash. · Retrieves held calls or last call placed on hold. Transfer/Conference Button (TRNS/CONF) · Transfers calls. · Sets up conference calls.
Getting Started GCA70-245 Your Speakerphone’s Display Lights The lights (LEDs) on your LCD speakerphone indicate the status of lines, features, and intercoms. Busy Lamp Field (BLF) lights (next to a programmable Direct Station Select button): · Steady red = station is in use or in Do Not Disturb. · Flashing red = station is receiving a call or calling you.
GCA70-245 Getting Started Next to INTERCOM button: · Steady red with a quick flash = you are using your intercom. · Winking red = an LCD message is set on your telephone for others to receive when calling. · Flashing red = someone is calling your extension · Fluttering red = auto-redial is in use or system is in night mode. Above the HOLD button: · Flashing red (non-SCS Models only) = message awaits pick up. · Fluttering red = automatic station relocation has been set.
Getting Started GCA70-245 Understanding What the Rings Mean · · · · Two short rings = intercom call. Single longer ring = outside call. One short ring burst = voice announce. Three short ring bursts = ring back from a held call, callback from a queued call. You can vary the ringing tone of your telephone, choosing from one of six different rings. This way, you can identify your ring even though you may not be close to your telephone.
GCA70-245 Answering Calls Answering Calls 2 Answering Outside Calls A call that rings on an outside line sounds long, single-tone bursts and lights the line status light. If the installer enabled ringing line preference at your station, an orange light flashes next to the line that your station answers when you lift the handset; a red light flashes for any other ringing line.
Answering Calls GCA70-245 Answering Intercom Calls An intercom call is one that is made from one system telephone to another. Your station receives intercom calls in one of two ways depending upon system programming. With a tone-first setting, the telephone rings in a distinctive pattern and the user of the receiving station must take action to answer. · When you hear intercom ringing (two short bursts), 1. PRESS INTERCOM. 2. SPEAK toward telephone OR LIFT handset if privacy is desired.
GCA70-245 Answering Calls Monitored Stations When the installer assigns the personal intercom number of one telephone to appear at a button on another telephone, the button and its associated light provide a direct station select (DSS) busy lamp field (BLF) feature. With this feature, the user can monitor the status of the appearing station. When the station monitoring feature is off, the status light shows the state of the monitored telephone.
Answering Calls GCA70-245 Holding Calls This feature allows you to temporarily disconnect from a current call yet retain it so that it can be retrieved. When you place a call on hold, you are free to use your telephone for other calls or features and then return to the held call. At a multiline telephone, you can put a call on hold manually, by pressing the HOLD button, or automatically (if programmed), by pressing another line button.
GCA70-245 Answering Calls · To retrieve exclusive hold, 1. PRESS line button of held call (with winking light), OR PRESS TAP. 2. SPEAK toward telephone OR LIFT handset if privacy is desired. Hold Recalls After a call has been on hold for the period of time (set by the installer of your system), the system causes three quick hold recall tone bursts to sound at your telephone and the flash rate of the line button becomes faster.
Answering Calls GCA70-245 Directed Hold This feature allows you to pick up the last call a user placed on hold at another station. This feature does not allow you to pick up exclusive hold calls or calls that are in the process of being transferred. In addition, this feature allows you to place a call on hold at another station and have this call appear to be the one that has been on hold there for the longest time.
GCA70-245 Answering Calls Night Transferred Calls - Line Answer From Any Station When you, as the attendant, program the system for nighttime operation using the night transfer of ringing feature, the line answer from any station feature is made active. With this feature, you can dial an access code over the intercom line to allow you to answer any ringing outside line. The line need not be ringing at the your station for this feature to be used. · When you hear ringing, 1. PRESS INTERCOM. 2. DIAL 80.
Answering Calls GCA70-245 Call Pickup In addition to using your speakerphone’s DSS/BLF buttons to access calls, the system offers two other distinct methods to answer incoming calls that are ringing at other stations. Group Call Pickup The installer often arranges several telephones together in a user group. Up to four different groups can exist with any number of stations in a group. If your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group.
GCA70-245 Answering Calls If you have programmed a PICK UP button on your telephone (see Feature Buttons on page 57 of this guide), you may make a call pick-up (either within your group or at a specific station inside or outside your group) using that button. For a discussion on using a DSS/BLF button to answer an incoming call, see Monitored Stations section on page 15. If ringing telephone is within your designated calling group... ...DIAL # 4 ABC 1 For any ringing telephone...
Answering Calls GCA70-245 Receiving Subdued Off-Hook Voice Announcements (SOHVA) Handling an Incoming SOHVA This feature allows an intercom caller to break into your call by making an announcement through your handset receiver. With SOHVA, the announcement is delivered and responded to in a subdued manner that prevents the distant party from hearing either the announcement or the response.
GCA70-245 Answering Calls Blocking a SOHVA You can also block an incoming SOHVA with the interactive buttons or by previously programming your speakerphone for Voice Announce Block. See Voice Announce Blocking section on page 24 for more information. · To respond to a SOHVA by blocking, 1. SELECT BLOCK when you hear SOHVA tone. (SOHVA call is disconnected).
Answering Calls GCA70-245 Voice Announce Blocking If your system installer makes this feature available, you can prevent voice announcements such as voice-first intercom calls from sounding over your telephone speaker if you wish. This feature also blocks Subdued Off-Hook Voice Announcements (SOHVA) and denies access in response to attempted SOHVAs. · To block all voice-announced calls, 1. SELECT OPTIONS . 2. SELECT NEXT until VAB appears. 3. SELECT VAB . Voice Ann. Block ON OFF< EXIT 4.
GCA70-245 Making Calls Making Calls 3 Making Outside Calls You can manually dial a number over any telephone line you select. Or, if the installer assigned a prime line or the idle line preference feature to your LCD speakerphone, the system automatically selects a line for use when you lift the handset. · To dial an outside number manually, 1. PRESS INTERCOM. 2. DIAL 9 OR other line button to select line (See Line Groups section for more information on selecting an outside line).
Making Calls GCA70-245 Making Intercom Calls There are two methods for making an intercom call. One causes the called telephone to ring (tone-first). The other causes your voice to sound out at the called telephone (voice-first). Your installer can set the system to deliver either tone-first or voice-first calling. NOTE: The following instructions assume a tone-first setting.
GCA70-245 Making Calls Automatic Dialing This feature provides one- or two-button speed dialing using programmable buttons at which you have previously stored numbers. There are two types of speed dial numbers: (1) numbers that you store for your own use (personal speed dial numbers and autodial numbers), and (2) numbers that the system attendant stores for everyone’s use (system speed dial numbers).
Making Calls GCA70-245 Redialing Redial - Last-Dialed Number The system provides each station with a last number redial feature. This feature saves 16 digits of the last outside number dialed at the station. A newly dialed number always replaces a previously dialed number. When you press the last number redial button, the system will choose a line and redial the saved number. · To redial the last-dialed number, 1. PRESS SPEAKER OR HANG UP handset to disconnect current ringing or busy tone. 2. DIAL #.
GCA70-245 Making Calls Redial Programming (Storing Numbers) When you use last number redial, you will overwrite the temporary system-saved number with subsequent dialing activity. However, you can also permanently save a number that remains available until you overwrite it by saving a different number at the same storage location. To save a number, you press a SAVE button before hanging up after you dial the number.
Making Calls GCA70-245 Sending Subdued Off-Hook Voice Announcements (SOHVA) You can make a private voice announcement to another station that is off-hook and busy on a call if the installer has arranged the system to provide this feature. With SOHVA, the announcement is delivered and responded to in a subdued manner that prevents the distant party from hearing either the announcement or the response.
GCA70-245 The receiving station can respond to the announcement in a verbal or non-verbal manner. They affect a verbal response by pressing and holding the MUTE button and speaking into the handset. They effect non-verbal response by pressing a programmed button to send a message to be shown on the display of the announcing station (if it is an LCD speakerphone). The announcing station is automatically disconnected after the response message is displayed.
Making Calls GCA70-245 Camping On and Queuing Busy or Idle Station, Automatic Callback If the telephone you have called on an intercom line is busy or rings with no answer, you can have the system ring your telephone when the called station becomes idle (if it was busy) or when there is any activity initiated at that telephone (if it rang with no answer before). · To camp on at a busy or no answer station, 1. MAKE intercom call.
GCA70-245 · Making Calls To camp on when you hear a busy signal, J Doe Is Busy CWAIT OVER 1. SELECT NEXT until CWAIT appears. 2. SELECT CWAIT . MSG 3. WAIT on line for reply. 4. Called party can place the current call on hold Sending Call Waiting Signal or disconnect from the call to answer your call-waiting tone, or choose to ignore your call-waiting tone and continue current conversation. * 1 2 3 4 5 6 7 8 9 0 # Your Station BUSY NO ANSWER To Wait For Callback... To Send Call Waiting Tone...
Making Calls GCA70-245 Overriding A Call Or A Do Not Disturb Condition At Another Telephone (Executive Override) You can override a call in progress or a Do Not Disturb condition at another telephone if the system installer has enabled the executive override feature at your telephone. (If the feature is not enabled, an error tone sounds and screen options remains displayed.) Conditions for executive override are as follows: · Calling station has class of service that enables busy override.
GCA70-245 Advanced Call Handling Advanced Call Handling 4 Waiting for a Line (Queuing) If all the lines in a line group are busy, you can place your telephone in a queue to await an idle line in the line group. · To queue for a line group, 1. PRESS INTERCOM. 2. DIAL line group access code (9, 81, 82, 83). 3. HEAR busy tone. 4. DIAL *8 and hang up. 5. When line group is free, your telephone sounds several short ring bursts. 6. LIFT the handset, LISTEN for dial tone AND MAKE call.
Advanced Call Handling GCA70-245 Call Transferring Screened Call Transfers You can answer a call at your LCD speakerphone and transfer it to another telephone. If you first identify the caller to the party receiving the transfer (giving that user the opportunity to prepare for the call), you have made a screened transfer. · To screen and transfer a call to another telephone in the system, Push T/C To CONF SPKR To Transfer 1. ANSWER call. 2. PRESS TRNS/CONF (call is automatically placed on hold).
GCA70-245 Advanced Call Handling · If the intercom party does not answer their telephone when ringing, take one of the following steps: J Doe TRACK CAMP MSG 1. SELECT CAMP to Camp-on to that station. 2. SELECT MSG to leave a message-waiting indication at the station. No Answer From J Doe Unscreened Call Transfers Unscreened call transfer allows you to transfer both line and intercom calls from your station to another station or group without first announcing them.
Advanced Call Handling GCA70-245 Conferencing Creating a Conference Call When your telephone is joined together with several other telephones on the same call, the effect is called conferencing. You can make conference calls that involve up to five parties, including you as the originating party, in any combination of outside lines and intercom parties. NOTE: When setting up a conference call with outside lines and internal telephones, you must call the outside lines first.
GCA70-245 Advanced Call Handling Unsupervised Conference Calls If you are involved in a conference call with two outside lines, you can drop out of this established conference call and leave the outside lines in the conference with each other. This is known as an “unsupervised conference” call. · To drop out of a conference call between you and two outside lines (creating an unsupervised conference), 1. DIAL # AND HANG UP (lines remain lighted/in use until one or both outside parties disconnect).
Advanced Call Handling GCA70-245 Call Parking You can place a call on hold in the system so that it can be answered from any station, even though that station may not have a line appearance for the call. You accomplish this by placing the call in one of many park orbits, where the call remains until it is answered. You park calls in predefined zones and then retrieve them by dialing an intercom feature code or by pressing a preprogrammed call park button.
GCA70-245 Advanced Call Handling · To place a park recall on hold at your station, 1. SELECT HOLD . After the call remains on hold for a period of time, it rings back to your telephone as a hold recall. To Place Call In a Parking Orbit... ...
Advanced Call Handling GCA70-245 Call Forwarding Forwarding a Call You can forward the calls that normally ring at your telephone to another telephone for answering. Call forwarding provides several options that can be programmed by you locally at your station. For example, you can forward just your prime line and intercom calls or forward every call that rings at your station.
GCA70-245 Advanced Call Handling · To cancel call forwarding, 1. SELECT OPTIONS . 2. SELECT NEXT until CFWD appears. 24 MON FWD to J Doe 3. SELECT CFWD . 4. SELECT PERS for prime line and intercom calls, OR SELECT ALL for all calls. 12:35 5. SELECT CLEAR to disable call forwarding. Call Forwarding Active 6. PRESS SPEAKER to end. The installer can assign a call forward button to individual telephones.
Advanced Call Handling GCA70-245 Call Forward Outside System (CFOS) The Call Forward Outside System (CFOS)* feature allows you to forward incoming or transferred line calls to telephone numbers that are outside the system. The CFOS feature forwards calls over any available outbound lines or line groups. Since CFOS involves outbound calls, those calls are subject to all line access and toll restriction normally imposed on your calls.
GCA70-245 Nonverbal Messaging 5 Nonverbal Messaging Station-to-Station Message Delivery When you call another telephone and receive no answer, you may leave a reminder that you have called. Do this by turning on the BLF light at the called telephone. This light indicates that you have requested a callback. The system automatically turns the light off if a successful callback is made.
Nonverbal Messaging GCA70-245 Message Waiting Light and Messaging A special feature access code allows you to control the message waiting (MW) light at other stations in the system. When the message waiting light is turned on at a station, the user can automatically call the station that turned it on. Stations that include an LCD display show the source of the message. The installer can program one station as the central message desk and arrange it for exclusive message waiting control.
GCA70-245 Nonverbal Messaging · To turn on the message waiting light at an idle telephone, 1. PRESS INTERCOM AND DIAL for Impact SCS models. *3 OR PRESS MESSAGE 2. DIAL extension number of station to be alerted. The message waiting light of called station will flash. · To turn off the message waiting light at a busy or idle station, 1. PRESS INTERCOM AND DIAL for Impact SCS models. #3 OR PRESS MESSAGE 2. DIAL extension number of station that was alerted.
Nonverbal Messaging GCA70-245 LCD Message Delivery You can set standard and system supplied custom display messages by dialing a specific code at your telephone. When another user places a call from an LCD speakerphone, the preset LCD message from your station will flash on the caller’s LCD. When you set a message, the intercom light at your telephone flashes to indicate that the feature is active. · To turn message on, 1. PRESS INTERCOM. 2. DIAL *02. 3. DIAL the desired number from your message list.
GCA70-245 Nonverbal Messaging LCD Message List (Write attendant supplied messages here) Dial Code Message 0 1 Back At 2 Call 3 4 5 6 7 8 9 Attendant Manual - DSU II Digital Expandable System 49
Nonverbal Messaging GCA70-245 Assist Button Message Delivery If you have preprogrammed an ASSIST button on your telephone, you can use it to send a message to your supervisor, asking for assistance while you are on a call. Your message shows in the supervisor’s telephone display. · To send a message for assistance, 1. PRESS ASSIST button that you have programmed. 2. PRESS DSS/BLF of the telephone user you need help from.
GCA70-245 Programming 6 Programming DSS Numbers Storing another station extension number at a DSS/BLF programmable location allows you to monitor that station, dial it with the press of one button, or pick up or hold calls at that station quickly and conveniently. · To store an intercom extension number as a DSS number, proceed as follows: 1. SELECT OPTIONS . 2. SELECT NEXT until DSS appears. Dial Extension 3. SELECT DSS . PREV 4. PRESS programmable button to choose location. 5.
Programming GCA70-245 Autodial And Speed Dial Numbers Automatic dialing is a feature that lets you store and dial frequently called numbers using one or two buttons. You can store numbers for speed dialing at any programmable button that is not now assigned as a line button or other feature by the system administrator or installer or at the keypad numbers. Autodial and speed dial buttons can store up to 16 digits plus an intercom or line selection. Stored digits include 0–9, S and #.
GCA70-245 Programming 5. SELECT line button to dial out on or press INTERCOM. —OR— If your system provides line groups, dial 1, 2, 3, or 4 for line group 1, 2, 3, or 4, or dial 0 to have the system automatically choose the line for you. 6. DIAL any number up to 16 digits long (include needed).
Programming GCA70-245 NOTE: You may need a pause between numbers to compensate for differences in response time between your system and the host system (ask your attendant about this). To store a pause, press HOLD , then continue dialing. If your system is behind a host system that needs a hookflash to access a feature, press TAP to store a hookflash, then continue dialing. Also, you may need to erase the typed digits appearing in your display to correct them.
GCA70-245 Programming Feature Access Codes In addition to the system features which may be programmed using the interactive buttons, several other features may be programmed by using their access codes. The feature codes are programmed like speed dial numbers and can occupy the same programmable buttons on your telephone. · To store a system feature access code, 1. SELECT OPTIONS . Select Location 2. SELECT NEXT until SDIAL option appears. PREV 3. SELECT SDIAL or ADIAL . 4.
Programming GCA70-245 As you program numbers, fill in the identification strips on your telephone as well as these tables.
GCA70-245 Programming Feature Buttons If you find that you are using certain miscellaneous features often, access buttons may make operation easier. To create feature buttons, use the interactive buttons to select the feature you want to store, and then store the feature on a programmable button (see the instructions on the next page). · Account Code Button ( ACCT )—allows you to enter an account code for call record purposes.
Programming · GCA70-245 To create standard feature access buttons proceed as follows: 1. SELECT OPTIONS . 2. SELECT NEXT until FEAT appears. 3. SELECT FEAT . DND Program Button PRIV NEXT 4. SELECT NEXT until desired feature choice is displayed. 5. SELECT one of the buttons below the currently displayed selections to choose your desired selection. Selecting a Feature 6. RESPOND to any menu prompts associated with feature (such as designating a Zone for PAGE ). 7.
GCA70-245 Programming Response Message Button Response messaging allows you to reply in a non-verbal manner to a voice announce or tone-signaled intercom call or to a subdued off-hook voice announce call if the intercom caller is using an LCD speakerphone. You can press a programmable button in response to an intercom call and send a message to be shown on the display of the calling station. · To assign a button for nonverbal response: 1. PRESS INTERCOM AND DIAL **1. 2.
Programming GCA70-245 Subdued Off-Hook Voice Announce (SOHVA) Button This feature allows you to program a button at your station that you must press before delivering a SOHVA call. This SOHVA enabled button allows you, after hearing a busy signal, to decide whether to interrupt the called party in a SOHVA manner. If you decide to interrupt the call, you can press the button and complete the SOHVA call.
GCA70-245 Programming Assist Button This feature allows you to program a button to be used for sending a message to an LCD speakerphone. Once programmed, you can press the ASSIST button at anytime to sound a tone burst at the called station and present a preprogrammed message in the station display. You can send a message while on a call without alerting the distant party. This feature is useful for requesting assistance while engaging on a call.
Automatic Redial Button You can automatically redial a busy number or unanswered call by activating this feature. Once you activate automatic redial, your station selects the line, automatically dials the number, and waits for a response. It will do this twice unless you deactivate the feature by pressing that button or another button or by lifting the handset. The automatic redial button is a designated programmable button position and the user must program its location to make it active.
GCA70-245 Other Features 7 Other Features Line Groups Some systems have telephone lines arranged into line groups which may be accessed for outside calling instead of selecting an individual line button. The installer can use this feature to reserve certain lines for certain clusters of stations for a tenant-service arrangement. · To access a system line group, 1. PRESS INTERCOM. 2. Dial desired line group access code: Line Group Access Codes Line Group Default Code 1 9 2 81 3 82 4 83 3.
Other Features GCA70-245 Volume Control Setting Current Volume Level The volume control on your telephone is a multipurpose control you can use to set the volume (loudness) of the ringer, the speaker, the handset, the headset, and the group listening mode. · There are four ringer loudness levels (plus an off position). Set these levels as follows: 1. While your telephone is on-hook and idle, PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness you desire.
GCA70-245 Other Features · There are at least eight eadset loudness levels that you can set for the current call as follows: 1. While on a call and in headset mode, PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness that you desire. · There are eight group listening loudness levels. Set the level for the current call as follows: 1. While on a call and in the group listening mode, PRESS VOLUME UP OR VOLUME DOWN button once for each change in loudness you desire.
Other Features GCA70-245 Default Volume Control When you change the loudness, that change remains in effect until you change it again (referred to as default setting). · Set the speaker, headset, handset, or group listening loudness for all future calls using the following steps: 1. PRESS INTERCOM. 2. CHOOSE speaker, headset, handset, or group listen mode to be affected. 3. While in that mode, PRESS VOLUME UP OR VOLUME DOWN to adjust loudness. 4.
GCA70-245 Other Features Background Music If the telephone system supplies background music, you can turn it on at your LCD speakerphone while on-hook and idle. The system automatically turns background music off during calls and voice announcements. · To turn the music on, 1. SELECT OPTIONS . 2. SELECT NEXT until the MUSIC option appears. Background Music ON OFF< PREV 3. SELECT MUSIC . 4. SELECT ON . 5. PRESS SPEAKER to end (the speaker light turns on when background music is on).
Other Features GCA70-245 Do Not Disturb Condition You can set your telephone to a do not disturb mode using the designated interactive or programmable button. The associated indicator turns on as an indication of active DND and an appropriate message appears in the display of LCD speakerphones. Under the DND condition, an outside call forwards to another station according to the call forwarding feature.
GCA70-245 Other Features Account Codes If the installer has arranged your system for account code entry, your display may prompt you to enter an account code after answering a call. · To enter account code on an incoming call, 1. IF available, PRESS programmed ACCOUNT CODE button (the call in progress is not interrupted). 2. IF not available, PRESS INTERCOM AND DIAL is automatically placed on hold). *04 (call 3. DIAL Account Code.
Other Features GCA70-245 Paging Your system provides an all-call or a zone page feature that you access by dialing special codes. This arrangement sounds your voice announcement through the telephone speakers or through an external paging unit. Your system installer can interface a dedicated paging port or a spare line port with an external paging amplifier. You can then access the paging amplifier and select specific zones for paging, if applicable, by dialing codes on your station.
GCA70-245 Other Features · If your system provides all-call or zone paging, 1. LIFT handset. 2. PRESS INTERCOM. 3. DIAL 87 for all-call, OR DIAL for zone 1, 2, or 3. 84, 85, or 86 4. MAKE announcement. 5. STAY on line if awaiting a reply (known as Meet-Me page), OR HANG UP to end. You can dial a special code number in response to an all-call or zone page and be connected to the paging party in a private conversation.
Other Features GCA70-245 Tracker Paging System When installed with your system, the Tracker Paging System option allows you to send call back and parked call messages to Tracker pagers assigned to station extension numbers. Along with the parked call message, the system parks the call in orbit for retrieval by the paged party. The type of message that the system delivers (either alphanumeric or numeric-only) is dependent upon the Tracker pager model in use at the station.
GCA70-245 Other Features · To send a call back message to someone’s Tracker Pager without first calling them, 1. PRESS INTERCOM. 2. DIAL #01. 3. DIAL station extension number. 4. HANG UP handset OR PRESS SPEAKER to end. The Tracker Pager system will transmit your station extension number to the caller’s Tracker Pager display. (Some models will also display your station name if the system is programmed to include station names.
Other Features GCA70-245 Auxiliary Jack NOTE: Some telephones have an auxiliary jack. All other model telephones use the handset jack to plug in a headset. The auxiliary jack provides an interface for a headset, a tape recorder, an external ringer or an external pager. Any one of these auxiliary devices may be connected by you or by your system installer.
GCA70-245 Other Features · Program the enable/disable buttons (at any blank programmable button location) as follows: 1. PRESS INTERCOM. 2. DIAL **1. 3. PRESS programmable button. 4. DIAL a feature code • 94 = Headset Button, • • • 95 96 97 = External Ringer Button, = Tape Recorder Button, = External Pager Button. 5. PRESS TRNS/CONF. 6. REPEATEDLY PRESS programmable button AND DIAL separate codes until all four buttons are programmed, OR PRESS SPEAKER to end. · To use a feature button, 1.
Other Features GCA70-245 Automatic Set Relocation If your installer has equipped your system with automatic set relocation, when you move your telephone to a new location, the system gives you a choice (through a display prompt) as to whether you want to keep your previous programming or use the programming in the new location. · To maintain the extension number and programming features from the old location, 1. CONNECT the telephone line cord to the new jack. 2.
GCA70-245 Other Features Monitoring A Conversation Between Two Telephones (Service Observing) If your LCD speakerphone provides the installer–programmed service observing feature, you can use it to monitor a conversation or activity at another telephone in an undetected manner. You can use this feature while you are in the speakerphone mode or off-hook. · To monitor another station at any time, 1. PRESS INTERCOM. 2. DIAL #03. 3. DIAL extension number of telephone to be monitored. 4.
Other Features GCA70-245 Toll Restriction Override You can override one station’s toll restriction assignment by dialing a programmed four-digit TRO code at another station prior to dialing your desired number. When you do this, the system replaces the toll restriction requirements of the station that you are using with those that match your home station. After entering a TRO code at another station, you will get your own prime line or idle line preference and its accompanying toll restriction assignment.
GCA70-245 Other Features Dial By Name The dial by name feature allows you to use the display and interactive buttons of your LCD speakerphone to search through a preprogrammed index of intercom or system speed dial names, locate a desired name, and automatically call the located name. · To use dial by name, Dial by Name INT EXT NEXT Selecting Option 1. SELECT OPTIONS to enter the dial by name menu. 2.
Other Features GCA70-245 Programmed Button Display Button Functions Display (Button Query) You can cause the display to identify the function of each button on your telephone. · To button query your telephone, 1. SELECT OPTIONS . 2. SELECT NEXT until the QUERY option appears. Button Query Press Any Button 3. SELECT QUERY . 4. PRESS the button in question. Button Query 5. READ the displayed information (display will hold for few seconds before the telephone returns to idle).
GCA70-245 Other Features Data Interface Unit The Data Interface Unit, or DIU, is an optional external device that may be part of your system installation. It provides connections for both your telephone and an IST device such as a standard single-line telephone, a FAX machine, a data modem, a cordless telephone, or an answering machine.
Other Features GCA70-245 IMIST Module Impact SCS 8324F-**, 8324S-**, and 8312S-** speakerphones equipped with the optional IMIST module can support an IST device (modem, FAX machine, industry-standard telephone, etc.) in addition to the LCD speakerphone. Depending on system programming, the IST device may be used to make outgoing calls and receive incoming calls. · The IMIST module does not have its own extension number and does not function simultaneously with the speakerphone.
GCA70-245 Other Features DSS/BLF Console Operation The IB64X, IB48X, and IB24X DSS/BLF consoles have additional buttons and status lights that extend the memory button capability of an adjacent companion telephone. The buttons can be programmed for automatic dialing (speed dial) or direct station selection (DSS) with busy lamp field (BLF) using the instructions provided previously in this guide.
Other Features GCA70-245 Accessing The DSS/BLF Console Button Levels The IB24X and IB48X DSS/BLF consoles have four levels of buttons, quadrupling the consoles’ button capacity. The four buttons at the bottom of each console allow you to select which button level is currently active. To change button levels, press one of the buttons at the bottom of the console. The leftmost button activates level one, the next button activates level two, and so forth.
GCA70-245 8 Attendant Features Attendant Features LCD Message Creation When you are busy or are away from your desk, you can set a message at your telephone that will be received by any LCD speakerphone within your system. Your system provides two default messages: “Back at . . .” and “Call . . .” In addition, you can add eight customized messages for system wide use, or you can create up to ten messages if you choose not to use the two default messages. · To store the LCD messages, 1.
Attendant Features GCA70-245 LCD Message Creation Examples · Example: Create the message “TAKE MESSAGE” and program it into message location number four. 1. PRESS INTERCOM, AND DIAL 3#. 2. DIAL *#05. 3. DIAL codes for message as follows: Dialing Codes for “TAKE MESSAGE” T A K E 81 21 52 32 4. DIAL · * 12 M E S S A G E 61 32 73 73 21 41 32 AND PRESS SPEAKER to end. Example: Create the message “I Will Call Back” and program it into message location number five. 1.
GCA70-245 Attendant Features Letter Code Table For LCD Messages Character Code Character Code Character Code Character Code A B C 21 22 23 S T U 73 81 82 j k l 54 55 56 SPACE ; / 12 17 18 D 31 V 83 m 64 32 33 41 42 43 51 52 53 61 62 63 71 11 72 W X Y Z a b c d e f g h i 91 92 93 13 24 25 26 34 35 36 44 45 46 n o p q r s t u v w x y z 65 66 74 14 75 76 84 85 86 94 95 96 16 “ .
Attendant Features GCA70-245 System Telephone Naming This feature lets you and other system user’s with LCD speakerphones know who is calling. You can assign either a personal name or a group name to each system telephone. This name can contain up to seven letters and will show up in the user’s display and/or in the called party’s display. Typical names could be SRVC, MKTG 1, and K SMITH.
GCA70-245 Attendant Features Station Name Record Sheet (Copy this sheet if you need more record space.) Ext.
Attendant Features GCA70-245 Night Transfer You can transfer the day (or normal) ringing assignments of incoming lines to a particular station or stations for off-hour or special purpose answering (such line/station ringing assignments are made through class of service programming). Additionally, installers can arrange stations to answer any ringing outside line. This ability to answer a line from any station is activated when you enable the night transfer of ringing mode.
GCA70-245 Attendant Features Call Transfer - Voice Mail System As the attendant, you will not always have time to hand-write messages for all of the people in your group. Transferring some calls to a voice mail system provides an easy, efficient way for callers to record lengthy messages to be retrieved by individual station users later.
Attendant Features GCA70-245 System Speed Dial Numbers You can store up to 99 system speed dial numbers from your attendant telephone that every system user can access from his or her telephone. Typically, these are numbers that are frequently called by many different users and emergency numbers that you want readily available to everyone. · To program system speed dial numbers from the attendant’s station, 1. PRESS INTERCOM. 2. DIAL 3. DIAL 4. DIAL *#02. 01 to 99 to choose storage location.
GCA70-245 Attendant Features System Speed Dial Record Sheet (Copy this sheet if you need more record space.
Attendant Features GCA70-245 System Clock You can program the system clock to maintain current date and time information. The time and date appear on the LCD speakerphone for display. · To set the system clock from the attendant’s station, 1. PRESS INTERCOM. 2. DIAL *#01. 3. DIAL 2-digits (00-99) for year. 4. DIAL 2-digits (01-12) for month. 5. DIAL 2-digits (01-31) for day. 6. DIAL 2-digits (00-23) for hour. 7. DIAL 2-digits (00-59) for minutes. 8. PRESS SPEAKER to end.
GCA70-245 Attendant Features Station Message Detail Accounting (SMDA) Printout If your system is connected to a printer, you can command the system to print several different types of reports and to delete all stored SMDA records. · To print an SMDA report, 1. PRESS INTERCOM. 2. DIAL *#07. 3. CHOOSE report to be printed: • DIAL 1# for station report • DIAL 1 , port number, AND port. • DIAL 2# for line report.
Attendant Features GCA70-245 System Alarm Reporting Occasionally, the DSU II Digital Expandable Systems system will fail to communicate with a particular station; it could be that the station has been disconnected from its station port or that the system printer is off line. When the system experiences these disruptions, an alarm signal will display at your station or any LCD speakerphone when designated by the installer.
GCA70-245 Attendant Features Direct Inward Station Dialing (DISD) The direct inward station dialing (DISD) feature allows an external party to call an intercom station directly without assistance from the attendant (over a line programmed for DISD). As the system attendant, you may instruct callers to make DISD calls when necessary. You may give the caller a DISD line number and the extension number associated with the station he or she is trying to reach.
Attendant Features GCA70-245 Digital Voice Announcing (DVA) Digital Voice Announcing (DVA) plays pre-recorded announcements and messages during an in-progress call. The DVA stores the pre-recorded messages in its memory for recall when needed. You can store the customized messages into the DVA device in one of two ways: by delivering them from the telephone handset at station 10 or 12 or by playing the contents of a professionally-supplied tape recording into the DVA memory.
GCA70-245 · Attendant Features To store DVA messages 1. PRESS INTERCOM AND DIAL *#0 8. 2. CHOOSE the message style. • DIAL 1 for DISD message style. • DIAL 2 for DCD message style. 3. SELECT DVA station ports. 4. DIAL 10–57 OR PRESS C10–C57 (LED On = Selected). THEN DIAL #. 5. DIAL # to erase all four messages. 6. DIAL code for message type you wish to record. • DIAL 5 to record day answer message. • DIAL 6 to record night answer message. • DIAL 7 to record recall message.
Attendant Features GCA70-245 Notes 100 Attendant Manual - DSU II Digital Expandable System
GCA70-245 Feature Access Codes A Feature Access Codes This quick reference guide provides you with a list of the feature dialing codes used on the Impact digital telephone system.
Feature Access Codes Feature Call Park, Retrieve Orbit 1-9 Call Pickup, Directed Call Pickup, Group Call Waiting (sends tone) Directed Hold Executive Override Hookflash Code LCD Messaging Line Group 1 Line Group 2 to 4 Line Group Queue Message Waiting 102 GCA70-245 Enable Code Disable Code # + orbit code ( 91 to 99 ) INTERCOM + INTERCOM + *4 + extension number INTERCOM + INTERCOM + #4 *01 INTERCOM + *90 + extension number INTERCOM + #90 INTERCOM + extension number + *03 INTERCOM +
GCA70-245 Feature Access Codes Feature Night Answer Operator Paging, Zones 1-3 Enable Code 80 INTERCOM + INTERCOM + INTERCOM + Disable Code 84 0 to 86 Paging, All-Call INTERCOM + 87 Paging, External INTERCOM + 89 Paging, Meet-Me Paging INTERCOM + 88 * + orbit code ( 91 to 99 ) Park Orbit, Send INTERCOM + Park Orbit, Retrieve INTERCOM + Personal Ringing Tones (1-6) # + orbit code ( 91 to 99 ) **4 + tone code ( 1 to 6 ) INTERCOM + Redial Last Number Dialed # Service Observe INT
Feature Access Codes Feature Tracker Pager Tracker Pager—Send Tracker Page Toll Restriction Override Voice Announce Block Volume Save 104 GCA70-245 Enable Code *06 INTERCOM + Disable Code INTERCOM + #06 INTERCOM + #01 + extension number INTERCOM + **6 INTERCOM + INTERCOM + *2 INTERCOM + #2 **5 Attendant Manual - DSU II Digital Expandable System
GCA70-245 B Display Abbreviations Display Abbreviations This chart identifies the interactive button abbreviations that appear in your display. Abbreviation Feature Function/Definition ACCT Account Codes When chosen as a feature, stores a button that enables account code entry. ADIAL Autodial Programs a number for one button calling from the programmable button locations. ALL All Calls Forward Route all of your calls to a different station location.
Display Abbreviations 106 GCA70-245 Abbreviation Feature Function/Definition CLEAR Clear Features Stores a button that clears a currently active or engaged feature. CLEAR Clear Cancels the currently programmed condition. COST Call cost Displays cost of recently completed call. CWAIT Call Waiting Sends a call waiting tone to a busy station. Wait on line for response. DARK Dark (contrast) Makes LCD screen darker. DISP Display Adjusts the contrast of your LCD screen.
GCA70-245 Display Abbreviations Abbreviation Feature Function/Definition L[NUMBER] Line Displays the line of the current call. LAST NO SAVED Last Number Saved Informs user that the last number dialed has been saved. LIGHT Light (contrast) Makes the LCD screen lighter. MSG Message Turns on message waiting light at another station. MUSIC Background Music Turn on the background music at your station. NEXT Next Display Shows the next display.
Display Abbreviations Abbreviation Feature Function/Definition RING Ring Tone Select different ringing tones. S[NUMBER] Station Displays station of current call. SAVE Save Number Permanently saves last number you dialed. When chosen as a feature, stores a button that provides the function. SDIAL Speed Dial Programs a keypad number for one-button calling. SEND Send Transfer Re-transfers a previously transferred call that returned to your station. SET Set Feature Enable call forwarding.
GCA70-245 C Speakerphone Characteristics Speakerphone Characteristics When using your speakerphone, the microphone and loudspeaker are farther away from you than when you use a handset. Both the signal from the loudspeaker and the signal to the microphone must be strengthened.
Speakerphone Characteristics GCA70-245 NOTE: Pressing any button (mute, hold, etc.) on the speakerphone while in full-duplex mode causes the system to perform the “speech training” test again. For example, if you press MUTE while in full-duplex mode, when you release the call from mute, the system will perform the entire “speech training” test again. Speakerphone User Guidelines · Both parties can not talk at the same time. You must wait for silence out of your loudspeaker before talking.
GCA70-245 D Glossary Glossary A Account Code A group of numbers, up to 16 digits in length, entered by station users during incoming or outgoing calls; the system uses account codes to identify the calls by category, or special grouping, for call accounting purposes. All-Call Paging Paging through the intercoms of all stations in the system. Assist Button A button that you can program that will let you send a message requesting assistance to the LCD of another telephone.
Glossary GCA70-245 B Block Programming To eliminate the need to program each station individually, programmers can assign features or functions to groups of stations. Button Query Feature which allows users to display the functions of programmable buttons on LCD telephones. C Call Forward Designating another telephone to receive intercom calls normally directed to the user’s telephone.
GCA70-245 Glossary D Data Interface Unit (DIU) This optional unit provides connections for your standard multiline digital telephone and Industry Standard Telephone (IST) device such as a FAX machine or answering machine. Departmental Station Operation The operation of stations that are organized into departments.
Glossary GCA70-245 H Handsfree Answer Inhibit A telephone can be set to block voice calls sent to it over the speaker. Hookflash Action that occurs when the TAP button is pressed. Needed for activating host system features. Hookswitch The switch on a telephone which, when depressed manually or by the handset, disconnects a call. I IMIST Module which allows the connection of an external device to a Comdial digital telephone.
GCA70-245 Glossary M Meet-Me Answer Page Any user can dial a code in response to an all-call or zone page and be connected to the paging party in a private conversation. Messaging Turning on a telephone lamp to let the user know that a message awaits pickup and leaving a message on the display of a telephone that gives information on your status. Mute A fixed feature button that keeps a distant party from hearing your conversation.
Glossary GCA70-245 Q Queue Method by which a station user waits for an available line by dialing a code and waiting for the system to call back. R Response Messaging Responding non-verbally to a calling station by pressing a programmed button that sends a message to the calling station’s display. Ringing Line Preference An automatic connection to any outside line ringing at the station when the station handset is taken off-hook.
GCA70-245 Glossary System Alarm Reporting Allows you to view (through the LCD telephone screen) the various system alarms and the stations with which those alarms are associated. System Speed Dial System speed dialing provides system users with a repertory of up to 500 numbers that they can dial from any telephone in the system. The installer or the attendant is responsible for storing the system speed dial numbers.
Glossary GCA70-245 U Unscreened Call Transfer Allows users to transfer line or intercom calls from one station or group to another without first announcing them. Unsupervised Conference After a establishing a conference between two outside parties, the originator drops out leaving a line to line unsupervised connection with the remaining parties. V Voice call A verbal intercom call. Voice Announce Blocking (VAB) A telephone can be set to block voice calls sent to it over the speaker.
GCA70-245 Index A Account Codes entering for incoming calls, 69 entering for outgoing calls, 69 forced verification of, 69 programming a button, 57 SMDA report regarding, 95 All-Call Paging, 70 Answering Calls night-transferred calls, 19 outside calls, 13 Assist messaging, 50 programming an Assist button, 61 Autodial Numbers, 52 programming, 52 Automatic Dialing, 27 See Also Autodial Numbers See Also Speed Dial Numbers Automatic Number Identification, 19 See Caller ID Automatic Redial, 62 Automatic Set Re
Index Departmental Call Distribution (DCD) SMDA reports regarding, 95 Dial By Name, 79 Dialing See Calling Dialing Modes switching between, 77 Digital Voice Announcing (DVA) programming, 98 recording messages, 99 types of messages, 99 Direct Inward Station Dialing (DISD) description, 97 options, 97 Direct Station Select (DSS) Button associated lights, 10 programming, 51 using with Assist Button, 50 Directed Station Hold, 44 DISD See Direct Inward Station Dialing Display abbreviation list, 105 Do Not Disturb
GCA70-245 Index Mute, 65 Mute Button meaning of associated light, 10 I IMIST Module, 82 Intercom Button functions, 8 meaning of associated light, 11 L Last Number Redial, 28 LCD Display Abbreviations, 105 LCD Messages creating, 85 message table, 49 turning on, 48 Lights, Display, 10 Line Access From Any Station, 19 Line Groups code numbers, 63 queuing for, 35 selecting, 63 selecting when programming, 53 SMDA reports regarding, 95 M Making Calls See Calling Message Waiting Light basic function, 6 turning
Index R Redialing automatic, 62 last number dialed, 28 programming a button, 62 storing numbers for future redial, 29 Response Message Delivery, 50 Response Messaging, 59 creating messages, 85 programming a button, 59 responding to SOHVA using, 22 Ringer connecting an external ringer, 74 selecting a personal tone, 3 setting the volume, 64 turning off, 4,64 S Saved Number Redial programming a button, 57 using with Caller ID, 19 Service Observing, 77 Shift Button functions, 8 Speaker Button function, 9 mean
GCA70-245 Index Transferring Calls programming a button, 59 screened transfers, 36 setting night transfer, 90 to secondary attendant, 91 to voice mail system, 91 unscreened transfers, 37 TRNS/CNF See Transfer/Conference Button U Unsupervised Conference, 39 V VAB See Voice Announce Block (VAB) Voice Announce Block programming a button, 57 Volume Control initial settings, 64 setting a default level, 66 VOLUME DOWN Button function, 64 VOLUME UP Button function, 64 Attendant Manual - DSU II Digital Expanda
Index GCA70-245 Notes 124 Attendant Manual - DSU II Digital Expandable System
This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While every effort has been made to eliminate errors, the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein.
GCA70-245.06 07/00 Printed in U.S.A.
