User guide
36
Profiles
Helpful Hints for Sign-In
• If you check the Remember My Password box, you will not be prompted to enter your password
each time you sign in. However, as an added security measure, you will be prompted to enter your
password after 7 days of inactivity.
• If you do not remember your Comcast account information, visit
https://login.comcast.net/myaccount.
• If your remote is not working, refer to the Helpful Hints for the Remote section on page 9.
Additional Skype on XFINITY Proles
You can add additional proles (in addition to the prole created during activation). Each prole is a
combination of a unique Comcast ID and a unique Skype Name. For example, you cannot link the same
Skype Name to two different Comcast IDs. Please note that one XFINITY billing account is limited to only
seven Comcast IDs.
Create a New Prole
To create a new prole, press the Proles button on your remote and then click Create New Prole.
Before creating a new prole, make sure you have already created the secondary Comcast ID and Skype
account for this new prole.
Create Additional Comcast Email Addresses
Visit http://customer.comcast.com, sign in to your account and create a secondary user.
Create Additional Skype Accounts
You can create a new Skype account during the new prole process or by visiting www.skype.com.
Change Linked Skype Account
You can change the Skype account that is linked to your Skype on XFINITY prole at any time. Go to
Settings > Prole Settings > Manage Skype Settings > Change Linked Skype Account.
Switch Between Proles
Click the Proles button on your remote. If you are already signed in to a prole, you will be prompted
to sign out of it. After doing so, select another prole to sign in to.