User guide

6
XFINITY
®
Community Handbook
To order services, visit comcast.com/xfinity
To print a copy of this page, visit comcast.com/communityhandbook
All backed by the
30-day money-back
Comcast Customer Guarantee.
30-day guarantee limited to 1 refund of 1 month recurring service and standard installation charges. Chicago market credit varies.
THE COmCaST CuSTO mEr guara NTEE ™
Our promise to our customers.
Just as you strive to give your residents a superior customer experience, we are dedicated to
doing the same. If for any reason something goes wrong, we will work to resolve the issue as
quickly and professionally as we can. This Comcast Customer Guarantee is our promise to
your residents.
30-DaY mONEY-BaCk guaraNTEE
• If for any reason customers are unhappy with their service, we will give them a
30-day money-back guarantee on our TV, Internet and Voice services.
ON TImE WITHIN a 2-HOur appOINTmENT WINDOW
• We will always be on time within your residents’ appointment window, or we’ll offer a $20
account credit or a free premium channel for three months.
rOuTINE ISSuES rESOlVED IN ONE VISIT
• We will resolve routine issues in one visit or give your residents a $20 account credit or a free
premium channel for three months.
COurTEOuS aND rESpECTFul
• We will treat every resident with courtesy and respect.
CuSTOmEr SuppOrT
• We’re here for our customers 24 hours a day, 7 days a week to answer questions.
EaSY-TO-uNDErSTaND paCkagES
• We will offer easy-to-understand packages and provide customers with a clear bill.
THE BEST aND mOST VIDEO CHOICES
• We will continually offer the best and most video choices.