User guide

XFINITY

Community Handbook

To order services, visit comcast.com/xfinity

To print a copy of this page, visit comcast.com/communityhandbook

VIEW BIll O NlINE aND paYmENT /

BIllINg Op TIONS (CONT .)

HOW TO uSE YOur mOBIlE DEVICE TO VIEW aND paY YOur

COmCaST BIll

WITH THE XFINITY™ CONNECT app

1. Sign in to the XFINITY Connect app and tap the Settings icon in the top left corner.

2. Under My Account tap View and Pay My Bill.

3. Enter your Comcast ID or Comcast.net email address and password, and tap SIGN IN to

bring up your account.

4. Tap Make One-Time Payment to pay your bill.

5. Choose your payment method.

6. Enter your billing details and the amount you wish to pay, then tap Next.

7. Review your payment information and tap Submit to make your one-time payment.

For more information on paying your bill online, visit comcast.com/help.

HOW TO SIgN up FOr papErlESS BIllINg

If you want to stop receiving a paper bill, follow the steps below:

1. Go to comcast.com and sign in to My Account.

2. Click the blue Manage Ecobill

(Request paperless bill) cube below your account details.

3. Select the Online button to get Ecobill.

4. Click the yellow Save Bill Preferences button.

5. Read the Terms of Service, and check the box to accept them. Click Continue.

6. A conﬁrmation will appear to let you know the request was processed. You can choose to

If you want to go back to receiving a paper bill in the mail, follow the directions above. At Step 3,

select In the Mail, then click the yellow Save Bill Preferences button.

For a video tutorial and step-by-step instructions, go to comcast.com/help and search

“Sign up for paperless billing.”