The Blacklist available at xfinity.com/tv XFINITY Community Handbook ® Your guide to XFINITY services for your residents.
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XFINITY Handbook for Multifamily Residents ® Welcome to XFINITY® Communities, the program from Comcast that exclusively serves the needs of properties like yours. With it comes our promise to property owners, property managers and residents alike: to provide better service, better entertainment, better living and a relationship you can count on today and into the future. We want to make your job a little easier when it comes to XFINITY.
XFINITY® IS INSTANT ENTERTAINMENT AND CONNECTION — ANYWHERE, ANYTIME, ON ANY SCREEN FASTEST IN-HOME WiFi XFINITY® Internet delivers the fastest in-home WiFi for all rooms, all devices, all the time. Chat, surf, stream HD movies and TV shows and game online — all at lightning-fast speeds. The Voice available at xfinity.com/tv The Hunger Games: Catching Fire available with XFINITY On Demand™ HDTV XFINITY offers the best HD experience, with stunning picture quality and the most HD choices.
XFINITY TV GO APP Available from iTunes, Google Play and Amazon Now residents can watch live TV on any device, anywhere they go. Plus, they can watch their favorite TV shows and movies anytime with XFINITY On Demand™ . VIDEO GAMING SYSTEM With XFINITY, gamers can avoid lag with lightning-fast Internet – and now the fastest in-home WiFi – and view XFINITY On Demand with XFINITY TV directly on Xbox 360®. Plus, they can use their voice to find the TV shows and movies they want with Kinect™.
see how xfinity® stacks up to the competition FIOS Features XFINITY FIOS Fastest available Internet speeds1 YES NO The fastest in-home WiFi2 YES NO The most coverage on the go with access to over 1,000,000 WiFi hotspots included with your service3 YES NO The most On Demand TV shows and movies on TV and streaming online4 YES NO The best HD experience YES NO The most live sports5 YES NO Record up to four shows while watching another7 YES NO Smart Search: the ability to see what’s on li
CenturyLink™ Features XFINITY CenturyLink™ Fastest available Internet speeds1 YES NO The fastest in-home WiFi2 YES NO The most coverage on the go with access to over 1,000,000 WiFi hotspots included with your service3 YES NO Delivers reliably fast speeds even during peak hours6 YES NO The most On Demand TV shows and movies on TV and streaming online4 YES NO The best HD experience YES NO The most live sports5 YES NO Record up to four shows while watching another7 YES NO Smart Searc
The Comcast Customer Guarantee™ Our promise to our customers. Just as you strive to give your residents a superior customer experience, we are dedicated to doing the same. If for any reason something goes wrong, we will work to resolve the issue as quickly and professionally as we can. This Comcast Customer Guarantee is our promise to your residents.
MOVIES, TV SHOWS, SPORTS, MULTILATINO AND MORE KEEP YOUR RESIDENTS ENTERTAINED AND CONNECTED, BOTH AT HOME AND ON THE GO. American Hustle available with XFINITY On Demand™ Dallas available on XFINITY TV Go app The Voice available at xfinity.com/tv Dallas © & ™ 2014. Turner Broadcasting System, Inc. A Time Warner Company. All Rights Reserved. American Hustle® © 2013 White Dog Productions LLC. All Rights Reserved. XFINITY® Community Handbook To order services, visit comcast.
EXPERIENCE TV AND INTERNET TOGETHER LIKE NEVER BEFORE Only XFINITY® brings TV and Internet together like never before with the X1 Entertainment Operating System™. It’s the simplest, fastest and most complete way to access all your entertainment on all your screens. XFINITY TV on the X1 Platform™ delivers integrated search results across live TV, XFINITY On Demand™ and DVR, plus personalized recommendations and apps like Facebook, Pandora and more right from any TV.
Recommendations Discover new favorites with recommendations based on content preferences. Last Nine Watched See the last-watched nine shows and channels with the touch of a button. Instant Entertainment An interactive program guide with network logos and movie poster art makes content easier to find. XFINITY On Demand features a vast library of the hottest new movies, the most current TV episodes, loads of kids’ shows and more, anytime, on any screen.
XFINITY® TV More ways to get more entertainment. XFINITY gives your residents tv their way so they get the best entertainment experience. XFINITY® TV on the x1 platform™ XFINITY TV on the X1 Platform offers more ways to get more entertainment so your residents can enjoy shows and movies instantly on any screen. With X1, residents get integrated search results across live TV, XFINITY On Demand™ and their DVR, personalized recommendations and apps like Facebook, Pandora and more right from their TV.
XFINITY® APPS XFINITY™ TV APPS TV right in the hands of your residents. XFINITY TV GO APP Available from iTunes, Google Play and Amazon Your residents can now watch live TV on any device, anywhere they go. Plus, their favorite TV shows and movies are available anytime with XFINITY On Demand™. Download TV shows and movies from Showtime, STARZ, Encore and Movieplex to a phone or tablet and watch them anytime, anywhere — even when they’re offline.
XFINITY™ CONNECT APPS (CONT) XFINITY MY ACCOUNT APP Available from iTunes Now your residents are able to access self-help videos and easy-to-follow troubleshooting guides right on their smartphones. They can also find a local service center, cancel appointments or set up appointment alerts and convenient one-time bill pay. MORE FREE APPS XFINITY customers can enjoy even more with access to free apps through their XFINITY service.
SPORTS PROGRAMMING XFINITY® brings your residents the ultimate sports experience. They get a front-row seat for the biggest moments in sports, and nobody has more live sports than XFINITY. With XFINITY, residents can watch live games at home or on the go with their laptop, tablet or smartphone. Plus, they get even more coverage and access to their favorite teams with XFINITY On Demand™. So when they’re not at the game, make sure they have XFINITY — Your home for the Most Live Sports.
SPORTS PROGRAMMING (CONT) STREAM LIVE SPORTS ANYTIME, ANYWHERE Now, residents can watch their favorite sports networks live all in one place on any device with xfinity.com/livesports or they can watch with the XFINITY TV Go app. TOP TO P 10 REASONS REA RE ASONS SPORTS FANS SWITCH TO XFINITY 1. Every touchdown from every game, Sunday afternoons on NFL RedZone 2. Watch live sports on any device from anywhere with the XFINITY TV Go app 3. Recaps of every NFL game with XFINITY On Demand™ 4.
SPORTS PACKAGES XFINITY® has packages and add-ons for every sports fan.
XFINITY® TV PACKAGES Movie buff? Sports nut? We’ve got a package for everyone.
XFINITY® TV CHANNELS Sports, movies, news; XFINITY® has the channel for every type of entertainment.
XFINITY TV CHANNELS (CONT.) Sports, movies, news; XFINITY has the channel for every type of entertainment.
MULTILATINO TV PACKAGES CHANNEL LINEUP FEATURES XFINITY® offers more options and more opportunities to connect with customers who want quality Spanish and English programming.
MULTILATINO TV CHANNELS XFINITY® has channels in English and Spanish so your residents can enjoy every type of entertainment.
MULTILATINO TV CHANNELS (CONT.) XFINITY® has channels in English and Spanish so your residents can enjoy every type of entertainment.
INTERNET, VOICE AND HOME REIMAGINE HOW YOU CONNECT TO THE PEOPLE AND THINGS YOU CARE ABOUT The Voice available at xfinity.com/tv Adventure Time available at xfinity.com/tv Parks and Recreation available at xfinity.com/tv All backed by the 30-day money-back Comcast Customer Guarantee.™ 30-day guarantee limited to 1 refund of 1 month recurring service and standard installation charges. 22 ® TIME and CN Cartoon Network logos are trademarks of The Cartoon Network, Inc. A Time Warner Company.
XFINITY® INTERNET XFINITY Internet delivers the fastest WiFi with the most coverage at home and on the go. Residents can download HD movies, TV shows, photos and music and game online — all at the fastest speeds. DID W? O N K YOU mers t custo ne e n r e t ro Y In XFINIT access to ove keep o ts t have hotspo ected million n on them c d town. n u aro FAST, FASTER, XFINITY FAST Your residents can choose the speed tier that is right for them.
SPEED COMPARISON Whether your residents download HD movies or share photos, XFINITY® has the speed they need. MUSIC Download a 4 MB song in seconds. Extreme 105 BLAST!® Performance Compare XFINITY package download speeds to DSL 3 Mbps 0.3 sec 0.6 sec 1.5 sec DSL 10.8 sec 0 sec 10.8 sec PHOTOS Download a 10 MB photo album in seconds. Extreme 105 BLAST!® 1.8 sec 4.2 sec DSL 26.4 sec 0 sec 26.4 sec Download a 200 MB episode in minutes. BLAST! ® 31.
XFINITY® WiFi Your residents will love that XFINITY WiFi is included in their XFINITY Internet package at no extra cost. They’ll have access to the fastest hotspots with the most coverage on the go. COVERAGE Residents can stay connected with over one million hotspots nationwide. SAVINGS With XFINITY WiFi, it’s easy for them to conserve data and save money on their wireless data plan.
XFINITY® VOICE More ways to connect and more ways to save. XFINITY® provides reliable phone service with the best call clarity and unlimited nationwide talk and text — so residents can save on their wireless bills too. UNLIMITED NATIONWIDE CALLING Call anyone, anytime, anywhere in the U.S., Canada and Puerto Rico. BEST IN CALL CLARITY Our service is best in call clarity — so no word goes unheard. VOICEMAIL PLUS 12 CALLING FEATURES Caller ID, call waiting, 3-way calling and more at no additional charge.
XFINITY® VOICE CALLING PLANS XFINITY Voice offers customers a variety of calling plans to stay in touch with family and friends. VOICE CALLING PLANS UNLIMITED PLAN UNLIMITED NATIONWIDE TALK AND TEXT Reliable phone service with the best call clarity. Check voicemail online or read as an email – on a smartphone or laptop. It’s easy to switch – even keep your current number. Backed by the 30-day money-back Comcast Customer Guarantee™.
XFINITY® HOME Gives your residents a total security and control solution that simplifies their lives. Residents can look after their home, family and valuables from anywhere with XFINITY Home. They can remotely control their home all from one app, plus get peace of mind with a secure network and 24/7 professional monitoring. Advanced technology that helps your residents control their home from anywhere.
ARM/DISARM XFINITY Home has multiple arming modes to keep residents safe around the clock. They can protect their home when they’re out for the day, or in for the night.* VIDEO MONITORING Residents can watch live streaming video of their pets when they’re not home. REMOTE LIGHTING CONTROL Residents can use the Lighting Controller to set lights on a pattern, keep criminals away from their unoccupied home and lower their electric bill.
MOVERS EDGE® Simplify move-in for your new residents IT’S EASY FOR RESIDENTS TO STAY CONNECTED TO XFINITY® WHEN THEY MOVE. The XFINITY Movers Edge program makes it easy to transfer services. Tell your residents to call before they move and ask about our great move offers. Installation is easy. They can: • Schedule a professional installation on the date they choose with a two-hour window guarantee. • Or, we will send them an easy-to-use self-install kit.
CUSTOMER QUICK REFERENCE TIPS ASSIST YOUR RESIDENTS WITH FREQUENTLY ASKED QUESTIONS ABOUT XFINITY® PRODUCTS AND SERVICES XFINITY® Community Handbook To order services, visit comcast.com/xfinity To print a copy of this page, visit comcast.
Setting up your Comcast® User Name and Password Your Comcast User Name and Password will provide access to a variety of helpful XFINITY® features and services, such as: • Comcast Email • XFINITY apps • Online Content • My Account DID W? O N K ill ord w YOU Passw ful e and ber of help ® m a N r m e Y u s n IT U Your ss to a es like XFIN e acce i. ic provid s and serv INITY® WiF e r F u X t a r e f ect o Conn How to Reset or Recover Your Comcast ID and/or Password 1. Go to comcast.
Your XFINITY® Channel Lineup and On-Screen Guide How to View the Channels Available in Your Area The XFINITY Channel Lineup provides entertainment for the entire family, with TV shows and movies dedicated to sports enthusiasts, movie buffs, kids and many more. The XFINITY Channel Lineup may vary from region to region and with your service tier. To see the channels available in your region and service tier, follow the steps below.
REMOTE CONTROL PROGRAMMING Your XFINITY® Remote Control is already programmed to control your digital set-top box. Follow the steps below to program your remote to also control your TV, DVD player, VCR and audio device. HOW TO PROGRAM YOUR XFINITY REMOTE CONTROL The XFINITY Remote Controls vary depending on your equipment. Go to comcast.com/remotes to select your remote and download the instruction manual.
ACCESSING XFINITY ON DEMAND™ XFINITY On Demand™ gives you the best selection of current TV shows and hit movies, anytime, on any screen. It can be explored through the comfort of your living room or on the go, from your laptop, tablet or smartphone. A vast library of the hottest new releases, the most current TV episodes and an abundance of kids’ programming are available instantly.
Managing Your DVR Never miss a minute of your favorite shows and movies with DVR service from Comcast. There are several DVR options, including the new X1 DVR™, giving your residents the opportunity to watch in any room, record four shows at once and store hundreds of shows at a time. For information regarding the X1 DVR, visit comcast.com/x1 and print the User Guide. To manage your standard DVR: How to Record a Program From TV Listings 1. Press the Guide button on your XFINITY® remote. 2.
ACCESSING XFINITY® VOICEMAIL HOW TO ACCESS VOICEMAIL FOR YOUR XFINITY® VOICE SERVICE BY PHONE: 1. From your home phone, dial *99 and follow the recorded instructions. 2. From any other phone, dial your home phone number, press # when your greeting begins, then enter your password. For a video tutorial and step-by-step instructions to set up your XFINITY voicemail, visit comcast.com/help and search for “Set Up Voicemail.” ONLINE: 1. Visit xfinity.com and click Voicemail.
Accessing XFINITY® Email There are a number of ways to stay connected to your comcast.net email. Whether you are at home, work or on the go, it’s easy to always stay connected. How to Access Your Comcast.net Email From a Computer 1. Go to XFINITY.com. 2. Click Connect at the top of the screen. 3. Sign in to your account. 4. Click Email to access your comcast.net email. 5. If you are already signed in, you will see options to check your email and voicemail on the left side of the XFINITY.com homepage.
Comcast® Alerts Alerts are a quick, easy way to receive payment notifications, appointment confirmations, XFINITY On Demand™ notifications and more. Use the helpful tips below for setting up your text and email alerts. How to Set Up Comcast Alerts To receive text and email alerts, your mobile device and preferred email address must be registered on My Account. To register your device and/or email address: 1. Go to comcast.com and log in to My Account. 2. Click the Users and Preferences tab. 3.
Troubleshooting Connectivity Issues How to Troubleshoot Connectivity Issues for your XFINITY® Services. If more than one of your XFINITY services is not working, check to see if there is an outage in your area by using your mobile device and following the steps below: • Go to comcast.com and click on My Account. • Tap My Connection Status. • Sign in. Your device will display information about your connection status.
Troubleshooting Connectivity Issues (cont.) Troubleshooting for XFINITY® TV Remote Control Non-Response. If your Comcast remote control is not responding, try this: • Press the CABLE button on the remote and then try to change channels. • If your remote does not have a CABLE button, then press the POWER button to see if your TV turns on or off. • Check the batteries. • Make sure your remote is programmed correctly for your TV. For help programming your remote, please visit comcast.com/remotes.
VIEW BILL ONLINE AND PAYMENT/ BILLING OPTIONS HOW TO ACCESS YOUR COMCAST® BILL ONLINE AND PAYMENT OPTIONS 1. Go to comcast.com. 2. Go to My Account and click on the Billing and Payment tab. 3. Sign in to your account with your primary Comcast ID. In the bill summary box, you can: • View your bill details, past bills and payments. • Set up and check on automatic payments. • Make a one-time payment. • Choose how you receive your bill — online or in the mail. • Sign up for paperless billing statements.
View Bill Online and Payment/ Billing Options (cont.) How to Use Your Mobile Device to View and Pay Your Comcast Bill With the XFINITY™ Connect app 1. Sign in to the XFINITY Connect app and tap the Settings icon in the top left corner. 2. Under My Account tap View and Pay My Bill. 3. Enter your Comcast ID or Comcast.net email address and password, and tap SIGN IN to bring up your account. 4. Tap Make One-Time Payment to pay your bill. 5. Choose your payment method. 6.
View Bill Online and Payment/ Billing Options (cont.) How to Set Up Automatic Payments Customers who use My Account can set up recurring payments from a checking account, savings account or credit card by enrolling in Comcast’s Ecobill® Program. 1. Go to comcast.com and sign in to My Account. 2. Select the Set Up Automatic Payments link on the Overview or Billing and Payments page. 3. Choose a Payment Method, enter the bank/credit and billing information and click Continue. 4.
