XFINITY® TV DIGITAL SET-TOP BOX User Guide
Contents 3 Welcome to XFINITY® TV 4 XFINITY TV Quick Start Guide 5 Using Your Remote Control 6-12 Using Your On-Screen Guide • Main Menu and Quick Menu • TV Listings • Guide Options • Program Information • Reminders • High Definition • XFINITY On Demand • Search Programs • Pay-Per-View Events • Parental Controls • Caller ID to the TV • Interactive TV • Favorites • DVR Service • DVR Manager 13 The Comcast Customer Guarantee 14 How to Read Your Bill 15 Frequently Asked Questions 16-19 Digital S
Welcome to XFINITY® TV Welcome to Xfinity® — Endless Entertainment! Congratulations and welcome to XFINITY® TV from Comcast. XFINITY gives you TV your way. Watch what you want anytime and anywhere with On Demand choices on TV and online. Catch up on the latest episodes and full seasons of your favorite shows, or find the latest hit movies, kids programming, music and more. • Enjoy the world’s greatest collection of On Demand shows and movies available on your TV, streaming online at xfinitytv.
XFINITY TV Quick Start Guide Find Shows — Search TV and On Demand programs. Find Find Shows Shows 1. Select Find Find Shows Shows from the Quick Menu. 2. Use to select a search option and press . TV Listings — View your local TV Listings. 1. Press to view TV Listings. 2. Use to view listings in half-hour increments; press the Day -/+ button to jump ahead or back 24 hours. Select a program by pressing . Main Menu — Access all your XFINITY features. 1. Press twice to access the Main Menu. 2.
Using Your Remote Control AUX: When programmed, enables control of your DVD player, VCR or audio device. TV: When programmed, enables control of your TV. Cable: Enables control of your Digital Set-Top Box. Power: Turns on or off the Digital Set-Top Box, TV or AUX component. Setup: Programs your remote to control your TV, DVD player, VCR or audio device. All On: Turns on or off all of the devices programmed into the remote control. On Demand: Provides access to On Demand.
Using Your On-Screen Guide Main Menu and Quick Menu The Main Menu and Quick Menus are the portals to your guide. 1. Press twice to display the Main Menu or once for the Quick Menu. 2. Use to navigate through a description of each feature. 3. Press to make your selection. TV Listings Movies Purple Sports Green Kids Programs Light Blue 1. To access TV Listings, press or select from the Quick Menu. TV Listings are color-coded to help you identify different types of programs. 2.
Using Your On-Screen Guide Program Information View detailed information about a show while browsing the listings or watching TV. • Press while browsing TV Listings, or press twice while watching TV. Reminders Set recurring reminders for programs that interest you. 1. Highlight a program in TV Listings. Press and Remind . Follow the prompts to set or cancel a reminder. 2. A reminder will appear at the bottom of your TV screen a few minutes before the program begins. 3.
Using Your On-Screen Guide XFINITY On Demand On Demand shows and movies available on your TV and online — anywhere and anyway you want. 1. Press or tune to Channel 1. 2. Use to select a category, then highlight a movie or program listing and press . New programs added in the last seven days will display as . Programs in their last seven days will display an end date. To find out exactly how long a program will be available, press to view the information. 3. Select or .
Using Your On-Screen Guide Search Programs Find Shows Shows 1. Select Find from the Quick Menu, highlight a seach option and press . • Search TV & On Demand — Simultaneously search across TV and On Demand programs by entering a search term using the on-screen keyboard (available on most Digital Set-Top Boxes). Search by title, actor, director, keyword or provider — the results are provided in order of relevance.
Using Your On-Screen Guide Parental Controls Comcast provides tools so you can prevent your kids from seeing programs you don’t want them to watch. You can block specific channels, titles or shows, hide adult titles, and prevent your children from purchasing programs without your consent. For more information, visit comcast.com/parentalcontrols or call 1-866-781-1888. 1. Press twice to display the Main Menu and select Parental Control.
Using Your On-Screen Guide Caller ID to the TV With XFINITY® Voice, TV and Internet, you can get the convenience of Caller ID on your TV. 1. A notification banner will display on your TV when an incoming call is received. To close the banner, press on your remote. 2. To change Caller ID settings, press on your remote and select . Use to navigate. 3. Visit comcast.net/callerid to find out if your level of service and equipment qualify to receive Caller ID to the TV.
Using Your On-Screen Guide DVR Recordings Record your favorite shows and watch them whenever you want. For more DVR features, visit comcast.net/newguide. • While viewing TV Listings, highlight the program you wish to record and press the Record button on your remote; to record a series, press twice. • While watching live TV, simply press Record . • To play a recording, press and select My Recordings. Highlight a program and press . Select to begin.
The Comcast Customer Guarantee The Comcast Customer Guarantee Since 1963, Comcast has been dreaming big. We bring exciting products and unparalleled choice to customers across America with our video, high-speed Internet, phone and online services. We push the boundaries of innovation and creativity because we want to exceed our customer’s expectations. We are committed to providing Comcast customers with a consistently superior customer experience.
How to Read Your Bill Your Comcast Bill and Paperless Options with Receiving Your Bill Each month, you will receive a bill for your XFINITY service(s). All customers are billed for services received and payments are due on the date indicated on your bill. You can also choose to go paperless with Comcast’s Ecobill® process by simply going to comcast.com/ecobill and signing up. Understanding Your Bill View the diagram below to view the key features of your Comcast bill.
Frequently Asked Questions Why do I see “To be announced” in the TV Listings instead of program titles? If power is lost to the Digital Set-Top Box, up to 14 days of data for hundreds of channels needs to be reloaded. Data will begin to reload once power is restored. No action is required. Why is my remote control not responding to any button presses? Press the Cable button on your remote and then try to change the channel. If nothing happens, check the batteries for possible replacement.
Digital Set-Top Box Connection HDMI Cable Connection (for Best HD Picture Quality) Connect & Power Up 1. Connect the coax cable from your cable wall outlet to the Cable In/RF In connection on the back of your Digital Set-Top Box. You only need one coax cable for this setup, so select the one which best suits your needs. 2. Connect the HDMI cable from the HDMI connection on the back of your Digital Set-Top Box to the HDMI connection on the back of your High-Definition TV (HDTV).
Digital Set-Top Box Connection Coax Cable Connection Connect & Power Up 1. Connect the 6-ft. coax cable from your cable wall outlet to the Cable In/RF In connection on the back of your Digital Set-Top Box. 2. Connect the 3-ft. coax cable from the To TV connection on the back of your Digital Set-Top Box to the Cable In/RF In connection on the back of your TV. Is your connection different? Information for alternate connections is available in this section of your User Guide. 3.
Digital Set-Top Box Connection Component Video/Composite Audio Cable Connection Cable Wall Outlet Back of TV L Y Electrical Outlet R Pb Pr Input Component Video/Composite Audio Cables Coax Cable L Y Cable In/RF In Power Cord R Pb Pr Output Power Back of Digital Set-Top Box Composite Cable Connection Back of TV Cable Wall Outlet Electrical Outlet Video L Audio R Input Coax Cable Composite Cable Power Cord Video L Audio R Cable In/RF In Output Back of Digital Set-Top Box 18 Po
Digital Set-Top Box Connection Alternate Connection Using a Splitter 1. Unplug all of your devices from the electrical outlet. 2. Locate the coax cable coming from your cable wall outlet and disconnect it from the back of your existing device. 3. Connect the coax cable from your cable wall outlet to the single-connector side of the two-way splitter. 4. Connect one end of the 3-ft.
XXXXXXXXXX Digital Set-Top Box XXXXXXXXXX Activation Activate Do you have other kits to set up? If so, do that now and then begin activation. 1. Have your Activation Information on hand. You can find this in your red XFINITY folder. 2. Go online to www.comcast.com/activate to be connected to the XFINITY Activation Web page. 3. Follow the instructions on the displayed screens. Or, if you would like to activate your new XFINITY TV service using your phone, please call 1-888-270-6445.
