User manual

Mac OS X: Troubleshooting
continued
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I am unable to establish a 3G connection.
If your Comcast Connection Manager window shows
“No Network Available” and the button says Rescan,
it is possible that you are not in an adequate coverage
area for the 3G network.
• ConnectyourdeviceusingtheUSBex/extension
cable and attempt to rescan for the network.
• Youcanalsotrymovingclosertoawindowifindoors,
or to higher ground if outdoors.
Once the network is recognized, the Comcast Manager
window will say “Ready: Comcast Mobile 3G” and
should automatically connect to the network.
My Comcast Connection Manager window says
“Ready: Comcast Mobile 3G”, but my device does
not automatically connect.
Try manually connecting by clicking on the Connect
button in the Comcast Connection Manager window. If
you cannot establish a connection after working through
the Troubleshooting scenarios listed above, record any
error messages displayed and contact Customer Care
at 1.866.206.2182.
If you continue to have issues with your Mobile
Broadband device or Connection Manager software,
please contact Customer Care at 1.866.206.2182.