User manual

Mac OS X: Troubleshooting
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Mobile Broadband device.
• Ifyourdevicedoesnotautomaticallyconnectto
the 3G network, you may need to manually connect
by clicking on the Connect button in the Comcast
Connection Manager window.
If you are still unable to connect to the network, record
any error messages displayed and contact Customer
Care at 1.866.206.2182.
When attempting to connect to a VPN network,
error message(s) appear such as:
• “Multiple connections are not allowed”, or
• “Secure VPN Connection terminated locally
by the Client.”
Make sure you have launched the Comcast Connection
Manager (CCM). Go to the CCM main menu and:
• Click“ComcastConnectionManager.”
• Goto“Preferences.”
• Selectthe“Hardware”tab.Atbottomleftcorner,check
theboxnextto“Allowsimultaneousconnections.”
While attempting to connect to the network for
approximately 2-3 minutes, the:
• CCM generates an error message (e.g., 668,
678, 718), or
• CCM may show “Ready to Connect” and/or
may continuously display “Disconnecting”.