User manual

3535
Mac OS X: Troubleshooting
continued
“Hands Free Activation Failed” message is
displayed on the Comcast Connection Manager.
Failuresofthistypemayindicatethatyourdeviceis
not provisioned correctly. To update the provisioning
components of your device, take the following actions:
• AccesstheComcastConnectionManager
application, select Preferences and then click on the
Hardware tab in the Settings screen.
• HighlightyourdeviceundertheCDMADevicesfolder
by clicking on it. Click on the EditDeviceSettings
button towards the bottom of the screen. A device-
specific screen will appear.
• ClickontheUpdateProle button. You will receive an
UpdateNoticationscreen.ClickOK on this screen to
begin updating your profile.
• Youwillseea“PreparingServices.PleaseWait”
message in the Comcast Connection Manager
window. You will then receive a “Device Not
Activated” message. Click OK on the device-specific
screen and Settings screen.
• Youwillthenreceivea“DeviceResetting”message
followed by an Activation Complete screen. Click Yes
on this screen to connect to the 3G network.
• TheComcastConnectionManagerwindowwill
first display “Starting Device”, then it will attempt to
connect to the 3G network.
• AftertheProleUpdateprocesshascompleted,you
may be requested to unplug and reconnect your