User manual

Mac OS X: Troubleshooting
continued
Comcast Connection Manager window is not
displayed on desktop.
If the Comcast Connection Manager window is not
displayed on your Desktop, you may have closed the
application and/or modified the “Automatically run this
application at login” setting under Preferences.
• LookfortheComcastdeviceicon in your tray and
click on it to activate the application.
• Onceitisopened,clickonPreferences to verify
the appropriate setting for automatically running the
Comcast Connection Manager application at login.
If the Comcast device icon is not displayed in your
application tray, make sure that Comcast Connection
Manager has been properly installed by checking within
the Applications folder on your Mac for the presence of
the Comcast Connection Manager.
• Ifitispresent,pointyourmouseovertheComcast
Connection Manager line and click to activate it.
• IftheComcastConnectionManagerisnotpresentin
your Applications folder, you will need to re-install the
application.Followthestepspreviouslydescribed
under rstuse.
If these steps are not successful in installing and
gaining access to the Comcast Connection Manager
application, record any error messages displayed and
contact Customer Care at 1.866.206.2182.
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