User manual

33
Mac OS X: Troubleshooting
continued
During rst use, Mobile Broadband device is
inserted in USB port and LED light is on, but
Comcast Connection Manager installation le
does not appear on the desktop.
If the drive designated as “ComcastCM” appears
on your desktop upon rstuse, double-click on the
Installer.mpkg file to start the installation process.
Otherwise, you will need to manually start the
installation process:
• AccesstheFinderapplication,gotoFileandopena
NewFinderWindow.
• ClickontheComcastCM drive in the left column
under Devices.
• Double-clickontheInstaller.mpkg file and the
Comcast Connection Manager will begin installation.
Followinstallationinstructionspreviouslydescribedin
MacOSX:Install.
• Ifthepreviousstepsdonotwork,yourdevicemaynot
contain the Comcast Connection Manager for Apple
computers. If this is the case, download and install
the Comcast Connection Manager software by going
to http://customer.comcast.com/highspeed2go. In
theQuickLinkssection,underComcastConnection
Manager, select Mac OS X v10.5 and v10.6.
If the Comcast Connection Manager does not
successfully install or you encounter any other issues,
record any error messages displayed and contact
Customer Care at 1.866.206.2182.