User manual

Windows: Troubleshooting
continued
• Pullingthedeviceoutofthelaptop.
• AllowingtheCCMtoreset(i.e.,waituntilalloptions
are grayed out.)
• ReinsertingthedevicebackintotheUSBportof
your laptop.
If your device still does not connect to the network,
this may indicate that your device is not provisioned
correctly. To update the provisioning components of your
device, take the following action:
• ClickonTools in the Comcast Connection Manager.
• SelectSettings from the Tools menu.
• ClickontheHardware tab, then click on the Modify
button in the Mobile Devices row of the Hardware tab.
• TheDevicePropertiespagedisplays.Inthe
Comcast Mobile tab of the Device Properties page,
click on the UpdateProle button in the Device
Configuration area.
• AftertheUpdateProleprocesshascompleted,
unplug and reconnect your Mobile Broadband device.
• Attempttoreconnecttothenetwork.Ifyou
continue to encounter this error, record any error
messages displayed and contact Customer Care
at 1.866.206.2182.
I am unable to establish a 3G connection.
It is possible that you are not in an adequate coverage
area for the 3G network. Connect your device using the
USBex/extensioncable.Youcanalsotrymovingcloser
to a window if indoors, or to higher ground if outdoors.
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