User manual

19
Windows: Troubleshooting
continued
click on the UpdateProle button in the Device
Configuration area.
• AftertheProleUpdateprocesshascompleted,
unplug and reconnect your Mobile Broadband device.
• Attempttoreconnecttothenetwork.Ifyou
continue to encounter this error, record any error
messages displayed and contact Customer Care
at 1.866.206.2182.
Mobile Broadband network(s) not active in
Comcast Connection Manager.
If the Comcast Connection Manager (CCM) has not
properly installed your device, the Comcast Mobile
3G line will be completely grayed out in the CCM main
menu screen. If this is the case, disconnect and then
reconnect the device to allow the CCM an opportunity to
install your device. You should receive various Windows
messages indicating that the components to support
your device are being installed.
While attempting to connect to the network for
approximately 2-3 minutes, the:
• CCM generates an error message (e.g., 668,
678, 718), or
• CCM may show “Ready to Connect” and/or
may continuously display “Disconnecting”.
There are various causes for these scenarios, so first
attempt to resolve this by: