User manual

Windows: Troubleshooting
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the CCM by unplugging the device, reinserting the
device, and repeating the CCM installation process.
• IfyoursecondattempttoinstalltheCCMisnot
successful, record any error messages displayed and
contact Customer Care at 1.866.206.2182.
Comcast Connection Manager did not launch
after successful installation.
Verify that you did not uncheck the “LaunchComcast
ConnectionManager”checkboxduringinstallation.
Attempt to launch the Comcast Connection Manager
manually by double-clicking the CCM shortcut icon on
your desktop.
If the CCM still does not launch via the manual method,
record any error messages displayed and contact
Customer Care at 1.866.206.2182.
“Hands Free Activation Failed” message is
displayed on the Comcast Connection Manager.
Failuresofthistypemayindicatethatyourdeviceis
not provisioned correctly. To update the provisioning
components of your device, take the following action:
• ClickonTools in the Comcast Connection Manager.
• SelectSettings from the Tools menu.
• ClickontheHardware tab, then click on the Modify
button in the Mobile Devices row of the Hardware tab.
• TheDevicePropertiespagedisplays.Inthe
Comcast Mobile tab of the Device Properties page,
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