User manual

17
Windows: Troubleshooting
continued
During rst use, Mobile Broadband device is
inserted in USB port and LED light is on, but
Comcast Connection Manager installation does
not automatically begin.
If your device does not begin to automatically install the
Comcast Connection Manager within 3-5 minutes of first
inserting the device, check in My Computer for the drive
designated as “ComcastCM” and double click to open.
If this manual step is not successful in initiating the
software installation, or the “Comcast CM” drive does
not appear (or disappears quickly) in My Computer, you
may have drivers remaining from a previous connection
manager installation:
• First,attempttouninstallanyconnectionmanagers
on your laptop.
• Ifuninstallingconnectionmanagersdoesnotresolve
the issue, contact Customer Care at 1.866.206.2182.
They will guide you through the correct steps for
removing these drivers.
Followingthesestepswillenableyoutoeither
automatically install or manually install the Comcast
Connection Manager.
After attempting installation of the Comcast
Connection Manager, the shortcut icon is not
displayed on the desktop.
This may indicate that installation of your Comcast
Connection Manager (CCM) was not successful.
• Toresolvethisissue,attemptonceagaintoinstall