User manual

3. You can also refer to the Comcast Connection
ManagerUserManual,availablewithintheComcast
Connection Manager program folder on your laptop.
4.ExploreFrequentlyAskedQuestionsonourCustomer
Central webpage at
http://customer.comcast.com/highspeed2go.
Potential Troubleshooting Scenarios:
Mobile Broadband device plugged in but
nothing happens
Verify that your device is receiving power by checking
to see that the LED light on your device is on. If not, take
the following actions to ensure a good connection for
your device:
• DisconnectyourdevicefromtheUSBport,then
reconnectittotheUSBport.
• AttachyourdevicetotheUSBportbyusingtheUSB
ex/extensioncableincludedwithyourdevice.
• InsertyourdeviceintoadifferentUSBportonyour
laptop.
• ToverifythattheUSBportonthelaptopis
functioning, try inserting a different device (i.e., thumb
orashdrive)intoyourUSBport(s).
If none of these actions are successful in powering
your 3G Mobile Broadband device, record any error
messages displayed and contact Customer Care at
1.866.206.2182.
Windows: Troubleshooting
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