Device User Manual 3G Mobile Broadband Device
Contents 4 7 8 22 39 51 Welcome Tips Before Starting Window OS Mac OS X Product Information Customer Limited Warranty 3
Welcome Here’s your new 3G Mobile Broadband device! With the 3G Mobile Broadband device and High-Speed 2go™ service, you can connect to the Internet from virtually anywhere you work and play. If you have not yet signed up for High-Speed 2go, please call 1-800-COMCAST (1.800.266.2278) or go to http://customer.comcast.com/highspeed2go to establish service before installation.
Package Contents This 3G Mobile Broadband device package contains the following components: • 3G Mobile Broadband device • Device User Manual • USB flex cable • Comcast Connection Manager on device (including the Comcast Connection Manager User Manual) Note: The USB flex cable provides an alternative means of connecting your Mobile Broadband device to your laptop and may improve your connection.
Minimum Requirements Hardware/Software Windows® Mac OS X USB one active port one active port Operating System Windows 7, Vista, XP Service Pack 2 or later Mac OS X v10.5, Mac OS X v10.6 Processor 1 GHz (Windows 7, Vista) 300 MHz (XP) 867 MHz (Intelbased) RAM 2 GB (Windows 7) 1 GB (Vista) 256 MB (XP) 512 MB Hard Drive Space 100 MB 100 MB Browser(s) IE 7 (Windows 7, Vista) Safari (most current available version is recommended) IE 5.
Tips Before Starting • Close any programs or files that are open, as your laptop may require restart once installation is completed for the Comcast Connection Manager. • Uninstall all other Connection Managers, if applicable. This only applies if you have previously installed any connection managers on your laptop to support other mobile wireless devices.
Windows OS These steps are for installing the Comcast Connection Manager (CCM) on your PC laptop with a Windows operating system (OS). Insert • Insert the 3G Mobile Broadband device into any USB port on your laptop. • Windows will begin to recognize the device. Keep the device inserted into your laptop. • Allow at least two minutes for the device recognition to complete.
Windows: Install • Once the CCM software automatically begins to install from the device, follow the on-screen instructions. Allow 3-5 minutes for installation. (Sample Screen- Latest Version of the Comcast Connection Manager Will Display) • If, within 3 minutes, your computer does not automatically begin to install software from the device: • Browse to the drive designated as “Comcast CM” in My Computer and double click to open. • If these steps fail, go to the Windows: Troubleshooting section.
Windows: Install continued • The InstallShield Wizard box displays. Click Next to continue the installation process. • Read the Service Agreement. If you accept the terms, click on I accept the terms in the Service Agreement. Click Next to continue the installation process. If you do not accept the terms, you will not be able to install the Comcast Connection Manager or use the High-Speed 2go service.
Windows: Install continued • Click Next in the Destination Folder box to accept the default destination installation folder (recommended). Or, click on “Change” to browse to a different destination folder. Then, click Next. • Click Install to run the installation process. The Installing Comcast Connection Manager progress indicator displays.
Windows: Install continued • Click Finish in the InstallShield Wizard Completed box to complete the installation. It is recommended that you leave the following default settings checked: “Launch Comcast Connection Manager” and “Use this as my default Wi-Fi management utility.” • The Comcast Connection Manager launches automatically when installation is complete. • Disconnect from the Internet. • Proceed to the Connect section.
Windows: Connect • The Comcast Connection Manager (CCM) will automatically begin the connection process to Comcast Mobile 3G service. • Within 30-40 seconds, the CCM should display “Hands Free Activation Started” in the Status column for Comcast Mobile 3G. Do not take any action during this process. • Within 2-3 minutes, the CCM should display “Connected” in the Status column for Comcast Mobile 3G.
Windows: Connect continued • Once you are connected, it is recommended that you check for software updates. Go to the main menu of the Comcast Connection Manager and select Tools, then Check for Updates. If there are updates, the Comcast Connection Manager will prompt you with instructions. Note: The 3G Mobile Broadband device you have selected is for use with the 3G Mobile Broadband service only. Access to 4G Mobile Broadband service requires a different device offered by Comcast.
Windows: Troubleshooting 1. Click on Help from the Comcast Connection Manager main menu. Then, click on Help again. 2. The Help Contents panel displays. Click on a book symbol (shown below) to access a Help topic, or click the “Index” or “Search” tabs to look up a Help topic.
Windows: Troubleshooting continued 3. You can also refer to the Comcast Connection Manager User Manual, available within the Comcast Connection Manager program folder on your laptop. 4. Explore Frequently Asked Questions on our Customer Central webpage at http://customer.comcast.com/highspeed2go. Potential Troubleshooting Scenarios: Mobile Broadband device plugged in but nothing happens Verify that your device is receiving power by checking to see that the LED light on your device is on.
Windows: Troubleshooting continued During first use, Mobile Broadband device is inserted in USB port and LED light is on, but Comcast Connection Manager installation does not automatically begin. If your device does not begin to automatically install the Comcast Connection Manager within 3-5 minutes of first inserting the device, check in My Computer for the drive designated as “Comcast CM” and double click to open.
Windows: Troubleshooting continued the CCM by unplugging the device, reinserting the device, and repeating the CCM installation process. • If your second attempt to install the CCM is not successful, record any error messages displayed and contact Customer Care at 1.866.206.2182. Comcast Connection Manager did not launch after successful installation. Verify that you did not uncheck the “Launch Comcast Connection Manager” checkbox during installation.
Windows: Troubleshooting continued click on the Update Profile button in the Device Configuration area. • After the Profile Update process has completed, unplug and reconnect your Mobile Broadband device. • Attempt to reconnect to the network. If you continue to encounter this error, record any error messages displayed and contact Customer Care at 1.866.206.2182. Mobile Broadband network(s) not active in Comcast Connection Manager.
Windows: Troubleshooting continued • Pulling the device out of the laptop. • Allowing the CCM to reset (i.e., wait until all options are grayed out.) • Reinserting the device back into the USB port of your laptop. If your device still does not connect to the network, this may indicate that your device is not provisioned correctly. To update the provisioning components of your device, take the following action: • Click on Tools in the Comcast Connection Manager. • Select Settings from the Tools menu.
Windows: Troubleshooting continued I can see a 3G network in the Comcast Connection Manager, but my device does not automatically connect. Try manually connecting by highlighting the Comcast Mobile 3G line in the Comcast Connection Manager and clicking on Connect. If you cannot establish a connection after working through the Troubleshooting scenarios listed above, record any error messages displayed and contact Customer Care at 1.866.206.2182.
Mac OS X These steps are for installing the Comcast Connection Manager (CCM) on your Apple® laptop with a Mac OS X operating system. Insert • Insert the 3G Mobile Broadband device into any USB port on your laptop. • Mac OS X will begin to recognize the device. Keep the device inserted into your laptop. • Allow at least two minutes for the device recognition to complete. • Following device recognition, the CCM will automatically begin the installation process. • Proceed to the Install section.
Mac OS X: Install • Click on the Installer.mpkg box to begin the installation. • A pop-up box will open and state “This package will run a program to determine if the software can be installed.” Click Continue to begin the installation process. • The Install CCM box displays. Click Continue.
Mac OS X: Install continued • The Service Agreement displays. Click Continue. • Select Read Agreement to read the Service Agreement (optional). Click Agree to accept the terms and allow installation to proceed. If you do not accept the terms, you will not be able to install the Comcast Connection Manager or use the High-Speed 2go service.
Mac OS X: Install continued • Click on the Macintosh HD icon, then click Continue. • Click Install to accept the default installation location (recommended).
Mac OS X: Install continued • You are prompted to enter your password (if you did not set up a password on your laptop, do not type an entry). Click OK. • A warning states that your laptop will automatically restart upon completion of the installation. If restarting your laptop is okay, click Continue Installation (otherwise, you must select “Cancel” and install CCM later).
Mac OS X: Install continued • Please wait for the installation to finish. • After a successful installation, click Restart and your laptop will automatically restart. • Disconnect from the Internet (including AirPort). • Proceed to the Connect section.
Mac OS X: Connect • The Comcast Connection Manager (CCM) will automatically begin the connection process to Comcast Mobile 3G service. • Mac OS X will begin device recognition. Do not take any action during this process. • Hands Free Activation will begin. Do not take any action during this process.
Mac OS X: Connect continued • Upon completion of Hands Free Activation, device recognition will reoccur. Do not take any action during this process. • Device activation is complete. Click Yes. • The CCM will begin searching for Comcast Mobile 3G service. Do not take any action during this process.
Mac OS X: Connect continued • The CCM will automatically connect to the Comcast Mobile 3G service. • Once you are connected, it is recommended that you check for updates. Go to the main menu of the Comcast Connection Manager and select Tools, then Check for Updates. If there are updates, the Comcast Connection Manager will prompt you with instructions. Note: For tips on how to connect to a Virtual Private Network (VPN), refer to the Mac OS X: Troubleshooting section of this manual.
Mac OS X: Troubleshooting 1. Go to Comcast Connection Manager Main Menu and click on Help. The Help menu displays. 2. You can: a. Enter a topic next to “Search” and press Enter (see above). b. Select Comcast Connection Manager Help and a window will appear (see below). On the left pane, click on + or – to display Help topics in the right pane. Or, go to the upper right and enter a topic in the white space, then press Enter. 3.
Mac OS X: Troubleshooting continued 4. Explore Frequently Asked Questions on our Customer Central webpage at http://customer.comcast.com/highspeed2go. Potential Troubleshooting Scenarios: Mobile Broadband device plugged in but nothing happens. Verify that your device is receiving power by checking to see that the LED light on your device is on. If not, take the following actions to ensure a good connection for your device: • Disconnect your device from the USB port, then reconnect it to the USB port.
Mac OS X: Troubleshooting continued During first use, Mobile Broadband device is inserted in USB port and LED light is on, but Comcast Connection Manager installation file does not appear on the desktop. If the drive designated as “Comcast CM” appears on your desktop upon first use, double-click on the Installer.mpkg file to start the installation process. Otherwise, you will need to manually start the installation process: • Access the Finder application, go to File and open a New Finder Window.
Mac OS X: Troubleshooting continued Comcast Connection Manager window is not displayed on desktop. If the Comcast Connection Manager window is not displayed on your Desktop, you may have closed the application and/or modified the “Automatically run this application at login” setting under Preferences. • Look for the Comcast device icon in your tray and click on it to activate the application.
Mac OS X: Troubleshooting continued “Hands Free Activation Failed” message is displayed on the Comcast Connection Manager. Failures of this type may indicate that your device is not provisioned correctly. To update the provisioning components of your device, take the following actions: • Access the Comcast Connection Manager application, select Preferences and then click on the Hardware tab in the Settings screen. • Highlight your device under the CDMA Devices folder by clicking on it.
Mac OS X: Troubleshooting continued Mobile Broadband device. • If your device does not automatically connect to the 3G network, you may need to manually connect by clicking on the Connect button in the Comcast Connection Manager window. If you are still unable to connect to the network, record any error messages displayed and contact Customer Care at 1.866.206.2182.
Mac OS X: Troubleshooting continued There are various causes for these scenarios, so first attempt to resolve this by: • Pulling the device out of the laptop. • Allowing the CCM to reset (i.e., wait until all options are grayed out.) • Reinserting the device back into the USB port of your laptop. If your device still does not connect to the network, this may indicate that your device is not provisioned correctly.
Mac OS X: Troubleshooting continued I am unable to establish a 3G connection. If your Comcast Connection Manager window shows “No Network Available” and the button says Rescan, it is possible that you are not in an adequate coverage area for the 3G network. • Connect your device using the USB flex/extension cable and attempt to rescan for the network. • You can also try moving closer to a window if indoors, or to higher ground if outdoors.
Section head Product Information LED Operation Your device has lights that indicate the following details. (These indicator lights are called L.E.D., or lightemitting diodes).
Important Safety Information Because of the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors), or be totally lost.
Important Safety Information continued • Do not operate the 3G Mobile Broadband device in any aircraft, whether the aircraft is on the ground or in flight. In aircraft, the 3G Mobile Broadband device must be removed from your computer. It can transmit signals when operating that could interfere with various onboard systems. • The driver or operator of any vehicle should not operate the 3G Mobile Broadband device while in control of a vehicle.
Important Safety Information continued • Only use original accessories or accessories that are authorized by Novatel Wireless or Comcast. Using unauthorized accessories may affect your device’s performance, damage your device and violate governmental regulations. • There are no user-serviceable parts inside the device. Unauthorized dismantling or repairing of the device will void the warranty.
Safe Use Notification Federal Communications Commission Notice (FCC –United States) Electronic devices, including computers and wireless modems, generate RF energy incidental to their intended function and are therefore subject to FCC rules and regulations. This equipment has been tested to, and found to be within the acceptable limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
Safe Use Notification continued following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and the receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/ television technician for help. This device complies with Part 15 of the Federal Communications Commission (FCC) Rules. Operation is subject to the following two conditions: 1.
Safe Use Notification continued compliance could void the user’s authority to operate this equipment. MODIFICATIONS: The FCC requires that you be notified that any changes or modifications made to this device that are not expressly approved by Comcast may void your authority to operate the equipment. This 3G Mobile Broadband device is approved for use in normal size notebook computers only (typically with 12” or larger display screens).
Safe Use Notification continued U.S. Government. These limits are part of comprehensive guidelines and establish permitted levels of RF energy for the general population. The guidelines are based on standards that were developed by independent scientific organizations through periodic and thorough evaluation of scientific studies. The standards include a substantial safety margin designed to assure the safety of all persons, regardless of age and health.
Safe Use Notification continued THE FCC HAS GRANTED AN EQUIPMENT AUTHORIZATION FOR THIS 3G MOBILE BROADBAND DEVICE WITH ALL REPORTED SAR LEVELS EVALUATED AS IN COMPLIANCE WITH THE FCC RF EXPOSURE GUIDELINES. THE HIGHEST SAR VALUE FOR THIS 3G MOBILE BROADBAND DEVICE WHEN TESTED FOR COMPLIANCE AGAINST FCC STANDARDS WAS 1.53 W/KG USER-LAP POSITION.
Section head Regulatory Approvals FCC Approval This device is compliant with parts 15, 22 and 24 of the FCC Rules (FCC ID: PKRNVWMC760). SAR Value Ratings 1.535 W/Kg (835 MHz – FCC Rules Part 22) 1.
Specifications Mechanical Specifications Dimensions (W – D – H) 2.2" x 0.98" x 0.47" (57 mm x 25 mm x 12 mm) Weight 0.67 oz (19g) Form Factor USB Series “A” type plug Antenna Type Internal Environmental Specifications Operating temperature +32°F to +131°F (0°C to +55°C) Storage temperature -4°F to +149°F (-20°C to +65°C) Humidity 5% – 90%, within operating temperature Radio Frequency and Electrical Specifications Interface Type High-Speed USB 2.
Notifications Trademarks Comcast, the Comcast logo, and High-Speed 2go are trademarks of Comcast. Novatel Wireless and the Novatel Wireless logo are trademarks of Novatel Wireless, Inc. Other marks are the property of their respective owners. Copyrights © 2010 Comcast. Comcast and the Comcast logo are trademarks of Comcast. Other marks are the property of their respective owners.
Customer Limited Warranty Should the Product, during normal consumer usage conditions, be defective in material or workmanship that results in Product failure within the first twelve (12) month period from the date of purchase, such defects will be repaired or replaced with new or refurbished parts or Products, at Comcast’s sole discretion, without charge for parts and labor directly related to the defect(s).
Customer Limited Warranty continued leakage, blown fuse, theft or improper usage of any electrical source. Comcast disclaims liability for removal or reinstallation of the product, for geographic coverage, for inadequate signal reception by the antenna or for communications range or operation of the cellular system as a whole.
Customer Limited Warranty continued ability or fitness for a particular purpose, shall be limited to the duration of this written warranty. In no case shall Comcast be liable for any special, consequential or incidental damages for breach of this or any other warranty, express or implied, whatsoever. Comcast shall not be liable for the delay in pending service under this warranty or loss of use during the time the Product is being repaired or replaced.
