User manual

11
Troubleshooting
Please refer to the Comcast Connection Manager User Manual (under
Programs>Comcast>Comcast Connection Manager on your laptop)
and Comcast Connection Manager Help (Help>Help from the Comcast
Connection Manager Main Window) for a full listing of errors and
possible solutions. You can also chat with a Comcast representative at
http://help.comcast.net/highspeed2go, or call Comcast at 1.866.206.2182.
The following steps can eliminate basic installation issues:
1. Double click on the Comcast Connection Manager icon in the system
tray. If this does not launch the Comcast Connection Manager, remove
your 4G Mobile Broadband device from your laptop.
2. Uninstall the application using Windows’ Uninstall process, and then
reinstall the Comcast Connection Manager from the Installation CD.
3. After you have reinstalled the Comcast Connection Manager, reinsert
the 4G Mobile Broadband device.
4. Verify that your 4G Mobile Broadband device is fully plugged into the
USB port on your laptop, and that the LED light on your device is on.
If not, disconnect and then reconnect the device.
5. If the LED light on your device is not on, or if the Comcast Mobile 4G line
in the Comcast Connection Manager Main Window is grayed out, call
Comcast at 1.866.206.2182, or visit
http://help.comcast.net/highspeed2go .
Quick Start Guide