User manual

Troubleshooting

continued

page, click on the Update Proﬁ le button in the Device

Conﬁ guration area. After the Proﬁ le Update process

has completed, unplug and reconnect your Mobile

Broadband device, and attempt to reconnect to the

network. If you continue to encounter this error, record

any error messages displayed and contact

Customer Care at 1.866.206.2182.

I am unable to establish a 3G connection

It is possible that you are not in an adequate coverage

area for the 3G network. Connect your device using the

USB extension cable and monitor clip. You can also try

moving closer to a window if indoors, or to higher ground

if outdoors.

I can see a 3G network in the Comcast

Connection Manager, but my device does not

automatically connect

Try manually connecting by highlighting the Comcast

Mobile 3G line in the Comcast Connection Manager and

clicking on Connect. If you cannot establish a connection

after working through the Troubleshooting scenarios listed

above, record any error messages displayed and contact

Customer Care at 1.866.206.2182.

If you continue to have issues with your 3G Mobile

Broadband device or Connection Manager software,

please Contact Customer Care at 1.866.206.2182.