User manual

17
Troubleshooting
continued
device, and attempt to reconnect to the network.
If you continue to encounter this error, record any
error messages displayed and contact
Customer Care at 1.866.206.2182.
Mobile Broadband network(s) not active in
Comcast Connection Manager
Verify that your Comcast 3G Mobile Broadband device
has been installed. If the Comcast Connection Manager
has not installed your device, the Comcast Mobile
3G line will be completely grayed out in the Comcast
Connection Manager main menu screen. If this is the case,
disconnect and then reconnect the device.
When attempting to connect to the network,
a “PPP” error is received on the Comcast
Connection Manager
To correct this problem, you should Update Your Profi le.
First click on the network line highlighted in green in
the Comcast Connection Manager, and click on the
Disconnect button to ensure that you have no current
network connection.
To Update Your Profi le: Click on Tools in the Comcast
Connection Manager, and then select Settings from the
Tools menu. Click on the Hardware tab, and then click
on the Modify button in the Mobile Devices row of the
Hardware tab. The Device Properties page displays. In
the Comcast Mobile 3G tab of the Device Properties