User manual

15
Troubleshooting
continued
Mobile Broadband device reconnected but still
nothing happens
If you still do not receive a “Hardware has been detected”
message, or no LED light is on, try attaching your device
to a USB extension cable and/or inserting the device into
a different USB port on your laptop.
Mobile Broadband device inserted in different
USB port but still nothing happens
If after successive attempts to securely position the device
in the USB port, try inserting other devices into your
USB port(s). If your USB port(s) are functional with other
devices, record any error messages displayed and contact
Customer Care at 1.866.206.2182.
Comcast Connection Manager shortcut not
displayed on desktop
If the Comcast Connection Manager shortcut icon
does not display on your Desktop, repeat the Comcast
Connection Manager installation process. If your second
attempt to install the Comcast Connection Manager is
not successful, record any error messages displayed and
contact Customer Care at 1.866.206.2182.