User manual
14
Troubleshooting
continued
2. You can also refer to the Comcast Connection Manager
User Manual, which is available in the Comcast
Connection Manager program folder on your computer.
3. Explore the Frequently Asked Questions on our
Customer Central webpage at:
http://customer.comcast.com/highspeed2go.
4. Explore the following partial listing of errors and
possible solutions. You can also view a full listing of
Troubleshooting scenarios online at:
http://customer.comcast.com/highspeed2go.
Potential Troubleshooting Scenarios:
Mobile Broadband device plugged in but
nothing happens
If you do not receive a “Hardware has been detected”
message on the initial use of the device, verify that your
Comcast 3G Mobile Broadband device is fully plugged into
the USB port on your computer. Verify that the LED light
on your device is on. If not, disconnect and then reconnect
the device.